Erika Ramirez-Flores was excellent. She was patient, thorough, and took the time to make sure everything was done correctly. What stood out most was that she identified and fixed mistakes that previou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a consistently positive experience with Parcel Pending and their package locker system. Today, I ran into what I thought was a major issue when my package was misplaced by the mall carr... See more
Company replied
Tina went above and beyond to assist me even spoke directly with my leasing office and she handled the whole exchange with professionalism and patience. When she didn’t have the answer she still found... See more
Company replied
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... See more
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Company details
Written by the company
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contact info
475 Goddard #150, 92618, Irvine, United States
- 8553164756
- www.parcelpending.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Breaking News: Andrew V. Trumps Virtual Assistant… Again!
The assistance I received from Andrew V. was excellent. I needed more help than the virtual assistant could offer, and in a short moment Andrew jumped in to efficiently gather information and create a solution. The accessibility to assistance is much appreciated.
Overall I have had positive experiences utilizing the services provided by Parcel Pending. And oddities may be related to carriers interacting with the system, but ultimately I appreciate the services Parcel Pending provides. Customer services has always been responsive, professional, and helpful.
March 31, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jesse, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
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The parcel’s were always kept safe and…
The parcel’s were always kept safe and I never had any issues getting my packages.
January 31, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Mikayla, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Erkia Ramirez-Florez helped me out a lot
March 31, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jacob, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to Erika and the SMS team. Wishing you a wonderful day! – Brad Bishop
I really appreciate Margot for stepping…
I really appreciate Margot for stepping in and helping me to get my package out the lockers. The door was closed by an individual before I could retrieve the package. Margot was able to open the lockers for me within minutes. Thank you Margot!!
March 30, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Deirdre, thank you for taking the time to share your feedback about the service Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
The agent handled my issues efficiently…
The agent handled my issues efficiently and quickly. Thank you.
March 30, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Rene, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
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Thanks to Sherri
Thanks to Sherri, everything was settled via texts very expeditiously and professionally!
March 30, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Regina, thank you for taking the time to share your feedback about the service Sherri provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Very thorough with the information…
Very thorough with the information provided.
March 29, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Joanne, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
3 minute chat and problem solved
Easily handled erroneous charges via chat. Took about 3 minutes. Rey impressed.
March 29, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for sharing your 4-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Reply from Parcel Pending by Quadient
Hi Christy, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
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The best!!
I thought the service was excellent, its timely response and how simple and fast I got a response. Happy with the service.
March 29, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Raquel, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
This company is horrible
This company is horrible. I've been at a new apartment for 2 weeks and they have already lost 2 separate packages. Amazon clearly delivered the packages, yet this company claims they weren't delivered in spite of clear photos of the delivery. Each instance I spent 15-20 minutes attempting to retrieve my packages. They charge you for a service that they then refuse to honor. Clearly a total rip off.
March 29, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Steve, I’m sorry to see that your review is unsatisfactory. We take feedback like yours seriously. We will reach out to you directly on Monday to better assist you. We're here to help resolve this and improve our service. Thank you ~ Brad Bishop b.bishop@quadient.com.
Tina was great!
March 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Nathaniel, thank you for taking the time to share your feedback about the service Tina and Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Locker wouldn’t open
Locker wouldn’t open, but was able to get help via text message. Tina was super helpful and nice! It was great to have a real person helping and not just a bot.
March 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jordan, thank you for taking the time to share your feedback about the service Tina and Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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Margot took care of a situation
Margot took care of a situation and opened a case to try to solve it. The postman delivered my package into someone elses box we think. Hopefully the opened case will somehow find the lost package. Good customer service.
March 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Steven, thank you for taking the time to share your feedback about the service Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Reply from Parcel Pending by Quadient
Hi Hideko, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
The customer support was pretty quick…
The customer support was pretty quick at resolving my concerns and everything got resolved in 2 minutes. Big thanks to Ms. Tina for being patient, helpful, and quick.
March 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Marah, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
andrew v was really nice and patient…
andrew v was really nice and patient and helped me track 2 packages
March 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Brianna, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
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Reply from Parcel Pending by Quadient
HI Adam, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Shoutout to Tina!
Tina answered all of my questions quickly and got everything sorted out for me :)
March 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Alyssa, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Amazing customer service by Andrew V.
Andrew V. He helped me so much. I had already called customer service that day and a previous representative was so unhelpful. Andrew truly did the best he could to help me. He has efficient polite and truly empathetic.
March 27, 2026
Unprompted review
Reply from Parcel Pending by Quadient
HI Mia, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
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