Ridiculous customer service as the… Ridiculous customer service as the people sitting behind the phone doesn't pick up and if by mistake they pickup then they dont know what the hell they are talking... See more
Company replied
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See what reviewers are saying
I placed an order, and was advised of a delivery date, so waited. I then came on here to check the reviews, and started to worry as there are a lot of 1 star reviews. My product arrived 1 day after... See more
I really like this company! I ordered my first perfume with them, which was Nivea Perfume 100ml, firsty the price-good price for good product, definitely worth it, secondly delivery, they sent my pro... See more
Was missing a rebate coupon because it was delayed. I had to place my order without it in order to receive the parcel in time for when I needed it. I contacted support afterwards, and they quickly... See more
Company replied
Company details
Written by the company
Velkommen til parfumdreams – WHERE BEAUTY COMES TRUE. Hos os handler alt om dig – dit look, din stil og dine øjeblikke med selvforkælelse. Siden 2004 har vores online shop forbundet skønhedsentusiaster i 15 lande og bragt inspiration, trends og favoritprodukter direkte hjem til dig. Siden 2018 har vi desuden været stolte af at være en del af DOUGLAS-familien. Vores mission er klar: vi bringer skønhed ind i din hverdag. At føle sig smuk og godt tilpas bør ikke være en luksus eller et privilegium, men et dagligt øjeblik af egenomsorg, som du kan nyde uden kompromiser. Og fordi skønhed er lige så individuel som mennesker, fejrer vi denne mangfoldighed hver eneste dag. Måske betyder skønhed for dig en naturlig eller markant makeup, en plejerutine for hud og hår, eller en duft, der fremhæver din personlighed – uanset hvordan du definerer skønhed, står vi klar med passion og ekspertise. Leder du efter inspiration til din self-care rutine, vil du opdage nye trendprodukter eller fylde dine daglige favoritter op inden for makeup, parfume og pleje – og samtidig sikre dig den bedste pris? Så er parfumdreams det helt rigtige sted for dig! I vores shop finder du mere end 600 skønhedsmærker såsom Prada, Montale, Lancôme, Armani, Kérastase, Shiseido og Yves Saint Laurent, med et stort udvalg af produkter – fra elskede klassikere og populære nyheder til eksklusive nichedufte. Hos os finder du alt, hvad du behøver til dit look og dine personlige velvære-ritualer – til fair priser og med en service, du kan stole på. Vi ønsker dig rigtig god fornøjelse med at opdage og shoppe hos os!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- www.parfumdreams.dk
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good product.
March 4, 2021
Unprompted review
10/10!
10/10!
I read a few reviews on trustpilot before buying, I was unsure whether I should buy.. I took the risk and i'm impressed. I got a 15% discount on my purchase thanks to the introductory offer they had at the time (27/01/2021).
I also got 3 sample perfumes included (which all smell amazing), and some sample shampoo.
Highly recommended.
Thanks!
March 2, 2021
Unprompted review
God service.
February 21, 2021
Great service and fast 😀
February 3, 2021
Super duper.
January 29, 2021
Good service
Fast delivery, within one week, even though the order was made just before Xmas. Nice prices, flowless ordering process.
January 5, 2021
Super service 👍🏻
December 30, 2020
Super god service 👍
December 23, 2020
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Scam website and customer service
Just read their replies to poor customers (such as myself).
It is a shame that one cannot reply to their reply! They deny and manipulate readers to think that they are genuine. They are not.
And Parfumdreams... just in case you try to reply to this with your "Contact customer service etc." Don't bother - just like everything about you, it is fake!
December 22, 2020
Unprompted review
Reply from parfumdreams
Hi Selma,
thank you for your review. We are here to help you, but the waiting time is longer at the moment. In view of the many packages ordered, handling takes much longer time than normal.
We ask for your understanding about this.
Best regards,
ParfumDreams
Very Disappointed
Hello
Very Disappointed, l placed my order on 8 of December 2020 but not received it.
I called customer service they promise to call me back but they didn’t.
Reghards
Sahar
December 20, 2020
Unprompted review
Reply from parfumdreams
Hello Sahar,
Thank you for your review. You are welcome to contact us by e-mail service@parfumdreams.dk or phone 80828825 if you want us to look in to this.
Super service
December 9, 2020
>6 week delays and questionable business model
In chronological order:
- Bought 10 products, all of them in stock
- I pay, I get confirmation that they are to be sent immediately
- After a few days I emailed customer service to ask about order status, got no response
- After more than a week I get an email saying that 1 of the 10 perfumes is suddenly out of stock, so the order is delayed, but that everything will arrive within 5-10 days
- Just to be sure, I call customer service, they tell me it's actually 2 perfumes that are missing
- They only offer two options; I can either wait or cancel the whole order.. it's absolutely not possible to send the 8 perfumes that are available and then the other 2 when they arrive.. it's also not possible to just cancel the 2 perfumes that are missing or to replace the 2 perfumes which are missing from something else
- I must point out that the website now says that the site now says that the missing items won't come in until January 16, so then I won't not get anything before Christmas (these are Christmas presents)
- I am told again that the only options are to cancel the entire order or wait, because it's completely impossible for them to split the order or have some kind of customer service that meets the absolutely most basic minimum requirements in the industry
Would avoid this company unless you are willing to wait months for an order. The lack of flexibility is surprising.
-----------------------
Update after company replied:
Actually that is exactly what happened, but after four calls and several emails over past two days to your customer service, I finally got to speak to some who said they could fix the situation (his name was Afger, please give him a promotion).
I got an email confirmation of this 14:30 today, company replied at 15:16, so assume they waited with their reply until this was fixed. Appreciate Afger solving this, but not so much that company then claims this never happened.
December 7, 2020
Unprompted review
Reply from parfumdreams
Hi David.
Im sorry to read your review, it doesnt seem like this is what happened in you case at all. I can see that you ordered items that was not in stock( it states this clearly on the webpage, on the right hand side if the item is not in stock). These items has been removed from your order and your order is now ready to be shipped to you. We hope you get the order before christmas, and that you can enjoy the products to our exclusive prices.
We wish you a nice day
Med venlig hilsen,
ParfumDreams
The worst experience ever
The worst experience ever. Very unprofessional way of handling customer relations and I had to write a vast amount of mails without any result.
Never order again.
November 16, 2020
Unprompted review
Good value for money
Good value for money. Descent delivery time. Thanks and recommendations. 👍
November 12, 2020
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