Bristol Airport Meet and Greet 

This is the scariest, most unprofessional, disgusting Parking/Business service I have ever received.

Unless you read all of the small print you are unaware that you have to pay £6 to drop off and £6 to collect your car of extra parking fees.

On collection of my car a random, scruffy, non-English speaking man turned up taking the car with no receipt or check in process.

50 additional miles were added to my car between drop-off and collection.

On trying to get my car back early due to cancelled flights, I had very little success with the lady answering the phone, as she had limited English and when she didn’t understand something just hung up.

They demanded I pay £20 either in cash or to a personal name bank account to get my car back early, with no receipt, or I wouldn’t get my car.

Again a scary experience to a lone female, of a scruffy, random man demanding money .

I have tried on four occasions both by phone and chat service to get a receipt for the early return charge, without success.

You have to walk a good 10 to 12 minutes to the terminal with all of your luggage across carparks.

This was the worst experience that I have had with parking, at any airport and don’t understand how this business is still trading.

Never ever ever again!!

Terrible service, the dropping off of the car was fine but called and called on return to be told it was on route! When we finally saw our car coming it was coming in with tyres squealing, mud all over the wheels and up both sides of the vehicle, how I didn’t hit the young guy driving I don’t know, I complained to him and the other gentleman there and not one of them even bothered to respond! To my dismay the drivers and front passenger footwells had mud in them as well as the rear footwells! My car had around 75miles extra than when I dropped it off! I think with the mud inside the car they were using it to ferry drivers back and fire to wherever they parked them! Avoid at all costs

Scam!!!!! You will loose your money. Called all morning and no answer - when they eventually picked up, they were no help. Cancelled and they will not refund you! Avoid them at all cost. Why don't Bristol Airport Authority do something about these scammers?

Our flight was delayed, rang them when picked up our bags, went to get coffee and car was already there in 10 minutes!
Pick up was very easy too.
Great experience!

Do not use this company.
Two cars i had booked in, on arrival back home I picked my bags up then rang for my cars to be dropped of I gave both my registration which the man read back to me and said both cars would be there within 20min, one car came but the other didn’t I rang back up to be told the other car wouldn’t be coming for 45min as they was busy as a lot of flights had just came in.
My first car was dropped off at 2.30 and my second car was finally dropped of at 4 in the morning. You get charged £6 every 10 mins you are in the car park so I had to move my car as was being charged to much to wait in the car park.
The man on the phone didn’t care at all I had 2 young children and the service was so bad not what I paid for.
I’ve tried to make a complaint but no one is getting back to me.
Do NOT use this company

Scammers
Do not use the meet and greet unless it’s Bristol Airport’s own meet and greet or their Silver zone
I got scammed for £80 by the meet and greet advertised!!!!

Had to pay an extra £12 in car park expenses!
Called when in luggage hall, no answer, called again phone put down, sent a message no answer!
Had to wait 50 mins for our car.
Absolutely disgusting service. Noone seemed to know what they were doing.
Definitely worth avoiding this company.

Disgusting service. Clueless. Unprofessional. Early missed my flight as a result. no drop off or pick up location signposted. The short stay area is huge. Foreigners dressed in jeans and t shirts, look like drug dealers. Will absolutely not be using again.

One star is to generous! This company BVP Ltd (Bristol Valet Parking Ltd)cannot be trusted. Having returned my car to Bristol Airport after one week away and after numerous phone calls to ask when they were turning up, by a driver that when they did, frankly didn’t look old enough to drive, I was informed that they had mislaid my ignition key!!! After an hours wait for the owner to turn up with the key, we were then informed that it could not be found so it must be in the car somewhere. We got home only because we hadn’t turned the car engine off and after a detailed search discovered the key couldn’t be in the car because we could not restart the vehicle. We are still waiting to receive promised compensation despite numerous texts and phone calls. I have done all the chasing and not once has anyone contacted me to apologise. Customer service does not feature in this companies mantra so I would not use them ever again. They are a waste of space. I now have no option but to get solicitors involved to try and recover the £323 which is the cost of a replacement key. AVOID. AVOID. AVOID!!!!!!!!

Took over 1 hr to bring my car back, when it arrived it was covered in bird poo and sap which has marked the paint. They must've parked it under a tree. Company wasn't interested when I complained.
Unprofessional staff talk to you while on their mobiles, dressed in casual clothes and don't introduce themselves or explain what they are doing, they just take your keys and point to the pay machine.

Can’t put 0 Stars but they deserve it. Absolute Charlatans robbing people’s cash and providing an awful service.

Pay more for legit Bristol Airport parking or have a sour taste after waiting for hours after your flight.

The staff are rude, useless and lie to you about pick up times. Even said “I don’t care, I don’t care” when people complained

Avoid using ‘Meet and Greet Bristol airport parking service’ (meetandgreetbristolairportparkingservices.co.uk) it’s cheaper but it is untrustworthy. They provide no receipts or proof they have taken your car, they give no information on where they store the cars and refuse to tell you where your car is being kept when asked. They said call once I landed, I called the only number they give you and had no answer, I tried multiple times across 30mins with no answer, sent a text and no response. I finally called a number on the website, someone actually answered and I was told my car was half an hour away. Well folks, it took almost 2 hours to get my car back, I was told (when I did speak to someone) it was 30mins away, then 10mins and then my car was ‘stuck’ (couldn’t tell me what that meant) then it was 15mins away before finally my car arrived. I questioned what had happened and to my total surprise the guy rudely (borderline aggressive) told me he didn’t care, it was not his problem and walked off.
I wasn’t the only person they did this too either, there were multiple people including families with small kids who had been waiting hours for cars with no answer on the only number they give you, no customer service, no responses, no idea when or if cars were coming. This company is questionable, I do NOT believe this is any sort of official meet and greet airport parking, this is another business tricking people into thinking it is. This whole experience was awful. Avoid avoid avoid!

AVOID AVOID AVOID!!! Left many families with young children (including mine) wait out in heavy rain for up to 2 hours at 1.45am. Took ages to answer the phone and each time told the car was on route and would be 20 mins…Lies!! Was told by another family the company has active court cases against them. They also lost another guys keys whilst there. Complete shambles of a company with zero customer service!!

This company were awful from the start. Ruined the start of my holiday - the text message said call 40-30 minutes before arrival so they would meet you at the car park. I started calling an hour before - 35 unanswered calls later they answered 5 minutes after the arranged 4am drop off time and said someone would be there soon. I’d called other places to find alternative parking thinking it was a shambles and I didn’t have anywhere to park but no answer at 4am - literally didn’t know what to do. The guy who was at the car park and collected the keys was arrogant and just kept abruptly saying pay for the ticket. I didn’t even know if he was genuine - he had no I.D and I had to go and ask the security at the exit gate. Got my car back and it’s filthy inside. Outside acceptable, bit of bird mess, but no idea why there’s mud in the back foot wells as well as drivers. It’s disgusting and not even attempted to wipe it down. 100% will not use this again

I had the misfortune of using this Disgraceful shambolic Company, I have read all the previous comments, And can confirm every thing being reported, These Rude arrogant individuals, must be reported to the powers that be, and run off the premises, i was among at least,
20 other people today some of us waiting for up to 1.5 hours for vehicles to be returned and others trying to drop off, the Police were informed

AVOID THIS COMPANY AT ALL COSTS. I collected my car today. My car was left with a flat tyre and no fuel despite being dropped off with half a tank. It was muddy inside and all the foot mats were bent up in the front passenger seat. Why do they need to take passengers in my car? Before they deny it I have proof it was valeted the day before I dropped it to them. My settings were all messed with because their driver went on a jolly and obviously felt like messing around with the customised settings. My childrens belongings had been moved from the back of the car? Why? Youre a valet. Just do your job it's not a lot to ask. Bad communication and they left the car open with the door running when they dropped it off. I really wish I read the reviews before I used these cowboys. I will never use them again and will continue to advice everyone to avoid them!! Cos me £72 for one day. Ridiculous.

Under any circumstances DO NOT USE we used in april when we collected car there was damage to mini bus there where 300+ miles on vehicle has it is a hire vehicle there is a tracker and that showed they had done airport runs in this vehicle everyday was absolutely covered in mud inside called and when we finally managed to speak to someone after cornering the drivers and having the phone put down on us numerous times there manager reassured us this would be dealt with and all damage and extra miles paid for we now in June and they have stopped all communication we have just filed a police report has this is TWOC at the end of the day, and to top it all off we have since received a parking fine for when we out of the country 😡. Your car would be safer left open and engine running in a street somewhere

Never use this service again. I always ensure my car is kept clean. I’ve left it here with these for 1 week and there is all muck on the floor of the driver side. My right wing mirror damaged, also my front splitter on the driver side damaged where it’s been driven through muck! Chunks of muck all on the outside of the car. These people have no idea what they are doing and have zero respect for anyone. I will ensure I spread the word about this place as it should be shut down and taken over by a different kind who has more respect for peoples property! Absolutely disgusting!

Appalling service, avoid avoid, hidden costs of £12 to drop car off and pick up. Long walk to terminal. Long wait to pick up car well over an hour. Car filthy upon return - they park them in a muddy field eight miles from airport.
AVOID

Terrible experience with this company, booked meet and greet service at Bristol Airport, and had to wait 3 hours for them to return my car after saying they didn’t have it and couldn’t find the key or the car. I had to report them to the police before they miraculously found my car, by this time I had waited 3 hours in the cold and dark. No apologies and blamed another company for taking my car… avoid at all costs!