Bristol Airport Meet and Greet 

Do not use this company! We waited for over two hours for our car to be returned at 2am in the morning with two young children. I tried calling 11 times to ask where our car was with no answer. I was just about to ring the police as I thought it was a scam and our car had been stolen. Once they finally picked up the phone, they were completely clueless and kept saying, "I don't know when your car will be with you. I'm just a driver. " They had originally said the car would be with us in 20 minutes. After an hour and 20 minutes of waiting, they called and said that the battery was dead and they had to jump start it. 45 minutes later our car was delivered. He switched it off and walked away. Our car wouldn't start and was completely dead. I rang the main number and asked for them to come and jump strat it, which the response was "No. We can't do that. It's not our fault". I had received a text message from a different number from the company. I asked them to come and jump start, which they did. On arrival, she didn't know how to do it and was asking members of the public to do it for her. I rang the next day to complain and got the response "All I can say is I'm sorry" she was then trying to blame the bad service on a different company, saying that they give her a bad name 🤦🏻‍♀️ I said they don't, you do! She couldn't grasp that she gave us the bad service. I asked foe a refund, which she declined and said I needed to go through the comparison website. The people driving the cars were two VERY young lads. Whilst we were waiting for the car, we were watching them, not realising they were the company we used, and genuinely thought they were completing drug deals as they were sneaking around and running behind the meet and greet area and kept getting into the same car which was speeding off. We were going to ring the police, until we realised what they were doing.

Smashed wing mirror on return, and parking charge for a hundred quid a week later! Now they wont answer my calls!Obviously using cars to ferry their drivers to airport! Have reported to police on advice. AVOID!!

shocking left waiting over 3 hours outside short stay - kept saying they would be arriving in 5 mins - exceptionally rude member of staff on telephone
At one point they stopped answering the phone and I was going to phone the police as I genuinely thought my car had been stolen please AVOID AT ALL COST

I booked this service without looking at the reviews . Stupid me . Before arriving early in the morning at 4.30 we rang the number as advised . No answer . Rang several times and eventually got a reply . The 2 men that eventually came to get my car had no id no uniform or anything else to say who they were .Had to pay £12 as they took their time getting to me Gave car keys and hoped for the best . On return after collecting the luggage I phoned the number as advised . Ring ring no answer . Eventually someone did answer and cut me off . Rang again and again eventually got to speak to someone who asked me what airport I was at !!! Said it would be 45 minutes no mention of where to go . Headed on down to the short stay carpark where there were lots of other people all waiting for their cars . Eventually my car appeared . It was filthy inside and out . But wait it gets better. Went to go out of the carpark of course you have to pay which I did know about. Put the ticket in the pay machine and guess what it would not let me pay . I tried 1 debit card and 2 credit cards and husbands credit card . No go so I had to phone the help line ! The man on the phone eventually took pity on me and let us out . In the way home I was quite surprised that I would need to fill up again as fuel level was very low . Make of that what you will. Would I ever use this company again ? Not on your Nelly . I had also made a booking with this company for June . Guess what I just won’t bother turning up . I have now made a new booking with a PROPER company not a bunch of cowboys . It was my mistake to book with them in the first place I won’t be doing it again
AVOID AVOID AVOID

Do not use! We waited in the rain for 40 minutes to have car returned. You have to pay extra for short stay parking tickets totalling £12 got in the car after operative ran off and the tyre pressure was low. Had to be rescued by AA and car towed. So where we should have been home by 6pm we arrived home at 2:30am Terrible experience

DONT USE THIS ITS NOT RELIABLE !!

I originally gave a review when i initially came back from holiday 6 eeeks ago - terrible service - don't answer phone - charge extra £6 enter and exit airport twice - not chauffeur as listed just some guys who don't even have any representation to any company snatch keys off you and demand you pay the parking. On return waited over an hour for car despite phoning when landed after many times calling just "10 more minutes " once car turned up no one to sign off any paperwork just hope they find the owner of the car . Wing mirror smashed completely denied. Then to top it off 6 weeks later parking charge !!! ( pics of This Also clearly shows a perfectly intact wing mirror ... which was denied they did - joke )

Beware !!

For anyone complaining We claimed for the wing mirror through the comparison website took a lot of emails and persuading but we got a 50% refund eventually - maybe that will pay for half the damage of the mirror !!

They left our electric car switched on and unlocked! Then, when we got it back it was literally COVERED with bird poo and mud. You had to put your hands in the poo just to open the doors! It was all over the whole car. On site person not bothered and wouldn't do anything. We couldn't see out of the windscreen; it was covered. No idea how they had managed to get it back to the airport! Had to clean windscreen and wipers in the car park with water to be able to even drive away - this was 1am. Have taken to be professionally cleaned this morning and the paintwork is damaged in places it was so bad.

We called when 40 mins away at 4am - we arrived at 4.35 , 2 men appeared from behind a car at 5.10 ! ,i thought maybe some sort of proof of who they were maybe even a t-shirt with meet & greet on nope nothing , comes over says take key off and pass it to me , then not £65 for 3 days parking being enough ive got to pay £6 for him to get my car out the carpark !! ,
He drives off leaving us a 10 min walk in absolutely shocking rain to the airport .
We land home so i ring before i get off plane said we will be 30 mins , after 15 mins a rude lady calling asking where are we they are waiting she continues to call till we arrive at the car , we are shoved our key at us and hes disappeared... we turn the car on to find our car had done 18 miles since dropping it off , a can of drink with cigarette ash in left in centre console and my sweets missing but the wrapper on the floor and again another £6 to get my car out !!!
Avoid this like the plague !!!

Wish I'd read these reviews before I booked. It appeared cheap, but you have an extra £12 to pay at the airport. Instructions for arrival were poor and we found it difficult to know where to drop the car off. When I returned the operative did not even seem to recognise the numberplate and we had to wait half an hour in the cold and wet before it was delivered a good walk away from the terminal.

Car looks as if it has been used to go rally driving,on the drive home inoticed inside door had marks on it looking down I noticed someone had been using the handle as an ashtray,emailed several times no response tried speaking to someone they hang up.
Absolutely disgusting company and should be avoided at all cost.

Just horrible. Massively rude if you even try to speak with them. Really - avoid - just avoid - and you don't need this kind of b******t when you have just come off a wonderful holiday.

❌❌❌ Do not use this parking “meet and greet”
Last week when I call them in the morning to come after car,first think nobody answer ,second think to don’t loose the flyght I park the car in short stay(I payd 140£ just for 2 days in short car park) . When I try to go to their office,what I found there . Was a farm with animals there and car service.They don’t refound that 140£ to me)
I was lucky with GOD because if they come after car and I found the car dismantling🤦‍♂️. Not recomand at all ❌❌❌

Do not use this company!!!!’ Just had a parking offence from Horizon issued 1 hour after this company took possession of my vehicle parking it in an authorised location a couple of miles from Bristol airport. Shocking. Now they are denying responsibility even though images the parking company have taken are date and time stamped. Do not give this company your custom. They absolutely cannot be trusted.

DO NOT USE SHOCKING. we returned to Bristol airport on 14th April 2024, our car had an extra 49 miles on the clock, muddy footprints in the passenger seat, there was cigarette ash on the internal and external doors, as a family we do not smoke. They had rummaged through our central console a d taken money and also charged their phones with our charger. We had to pay the £6 to enter the car park and then when we was waiting to collect the driver literally through the key and ticket at us and ran off before we could to speak to him, we then had to pay the £6 to get out. I’ve tried to contact them to complain but they do not respond. Never will use these again

Rude staff absolutely disgusting telephone manor . Not helpful at all . They do not drop you off and after paying to park you still have to pay £6 for them to leave the carpark and then another £6 when they bring the car back!

Rude, Arrogant,unhelpful

Absolutely disgusting service we come back from Turkey this morning at 3 am rang the company mobile number we was issued and to told its 45 minutes for your car to be delivered back to you & then hung up eventually after a hour the car turned up Absolutely covered in mud on the outside and in the driver's footwell they didn't seem bothered by this what so ever plus 80 miles on the mileage whilst we was away for the week DO NOT USE THESE SCAMMING SCUMBAGS

This is the worst company we have ever the misfortune of dealing with. They do not drop you off or pick you up from the drop off point, they make you go the short stay car park which is a long way from the departures due to the work being done there. We rang them when we got off the plane and we’re told 45 minutes until they bring our car, it was freezing cold and we had to ring them again so it was an hour until the car actually came and there was another couple waiting for their car and they were still waiting when we got our car. Then they tried to charge us a £20 late charge fee as they said we were 12 hours late, the young kid had a screen shot of the flight time of when we went out! Not when we came back. I was threatened with bailiffs for not paying the late charge. We left the care park and then I was phoned three times about the late fee charge and told I would not be able to park in any of the Bristol car parks ever again and after the third call when the guy must of realised I wasn’t going to pay he told said to me, “f*** you, f*** you Husband and stick you money up you f****** a**. So please do not use this company as I would even question if they have insurance to drive the cars.

Never ever use!!! Could not contact them upon landing, attempted for over 20 mins by which all calls were dodged. Eventually got through to customer services and they managed to connect me with the “chauffeur service”. Car was returned with half a tank of fuel missing as well as almost a hundred miles done on the car!! Car was covered in mud on the front as well as in the front and back footwells. Mens muddy footprints!!! Attempted to contact customer services and they do not answer!! I have attempted the live chat service and they do not answer. HEED MY WARNING AND DO NOT USE ⚠️⚠️⚠️⚠️⚠️

I booked on a compare airport parking website where the company had good reviews. I received confirmation and my instructions. I arrived at the Short Stay car park which is where I was told to arrive and could not see anyone there, I rang the number again and was told to make my way towards the exit where someone would meet me. On arrival at the exit a hooded man got out of his car and approached me which made me very uncomfortable and he didn't explain who he was, also bearing in mind it was 04:20 in the morning. He told me to pay for my ticket, which wasn't advertised and I chose this company because all the other companies explained the ticket needed to be paid for and this one didn't. Both tickets had to be paid for on arrival and departing, which was an additional £12. If I had known this, I would have booked elsewhere for the additional money. The man took the ticket off of me and put it in the car window and I took all my luggage out and started walking to the airport. I did see him videoing the car before I left, and understand that's to ensure that I can't blame them for any dents, or scratches that were previously there. I was very uncomfortable with the interaction but tried to not let it deter me from my time away. On arrival back to Bristol airport, I rang the number provided and he asked for my number plate, there was a lot of umming and ahhing on the phone which made me very unconfident, and he asked how long I was going to be which was about 20 ish minutes as I had no luggage to wait for. I walked back to the short stay car park and waited for the car, which speedily entered the car park about 30 minutes after my initial phone call, which was fine, not so much the man's speed. The car was caked with mud up the side and smelt inside, which I was less impressed with. Overall, it's a no from me and I won't be using the company again, just based on the fact I had no confidence in the car even being returned to me and the uncomfortable interaction plus hidden costs.