Parkdean Resorts Reviews 

Great site for the off peak price. The site was kept clean and tidy. Lovely walks especially if you have a dog. Just take a can ringpull to wedge in the shower to keep it on until you’ve finished as it needs button pushing every two minutes.

The worst caravan bussiess ever! All they care about is money money money. We were a owner here and had the worst experience ever prices increase year after year site fee went from £4000 to £9000 in 4 years they hate it if you rent it out they don’t support your guest they call and misplace my document for the caravan they try and kick my guest out. The people who own park Dean and nothing but crooks stay away - if your thinking of buying a caravan don’t go here it be nothing but a money pit. Disgusting how they treat you

Booked for Withernsea Sands. Booking experience was ok- advertised a gold caravan with decking and allocated parking! Upon check in (and on my booking email which I didn’t notice) then it had no parking listed. Not the end of the world but not a great start.
Caravan was dirty and smelt horrid when we arrived and lots of bugs in one of the bathrooms. General upkeep of caravan not great but the holiday park is nice. No swimming slots been available all week, which is disappointing! My daughters Teddy was taken from our table when we went to the toilet (not the parks fault but no one interested in taking my number in case turned up). Overall nice place and good location but not the best caravan park we have been to (for cleanliness, facilities or staff helpfulness) unfortunately.

Discount incentive did not work at time of booking even though criteria was met. Company refuses to give refund of incentive value. Beware

1 Star – Very disappointing experience at Weeley Bridge
Our stay at Parkdean Resorts Weeley Bridge was extremely disappointing and nothing like the holiday we expected.
We booked and paid for a Gold Standard caravan, but the caravan we were given was completely different from the pictures shown on the website. It did not look or feel like the Gold Standard accommodation we had paid for. The overall standard of the caravan was very poor and nowhere near what we would expect from Gold Standard accommodation.
From the moment we arrived, it was clear that the caravan had not been properly cleaned. There was dog hair in the corners, dirty walls, dirty windows, dust and cobwebs, a dirty sofa bed, dirty kitchen equipment, a dirty toilet seat and a shower in very poor condition. The bathroom door also did not close properly. There was also a terrible, unpleasant smell throughout the caravan.
We even had to ask for bed sheets to cover the dirty sofa so that we could sit on it.
We also paid an additional charge for our dog, with the expectation that the caravan would be properly deep-cleaned before our arrival. Unfortunately, this clearly had not happened.
We immediately raised our concerns with reception. We were told there was nothing available to move us to, and the only option offered was additional cleaning, even though we had already requested cleaning because of the condition of the caravan.
The situation became even more worrying when my daughter developed bites on her body during our stay. We no longer felt comfortable keeping our family in the caravan, so we made the decision to leave two days earlier than planned.
This holiday caused us stress, disappointment and additional expense instead of allowing us to enjoy our family break.
I would strongly recommend that anyone considering booking a Gold Standard caravan at Weeley Bridge carefully checks the accommodation on arrival and does not simply rely on the photographs shown online.
Very disappointing experience. We expected much better from Parkdean Resorts.

parkdean -you must do better with customer service -employ some more staff :you have no number to call just a virtual assistant, its 11am on a wednesday :-CURRENT MESSAGE:We’re currently experiencing higher than usual contact volumes, and your estimated wait time is approximately 47 minutes !
If you’d prefer not to wait, you can end the chat by clicking the power off button in the top right corner of this chat.
OFFERING CUSTOMERS THE OPTION END CHAT IS THAT REALLY OFFERING THE BEST SERVICE ? I am contacting you with a pre holiday query , I have holiday booked costing in excess of £1,000

Awful, PD take your money and provide No customer service and then rip u off for more money.
Booked online in March, for August. Caravan was not what we ordered. One staff said they would sort it out and later another refused.
Caravans are not gold or Gold premium standard and are very dirty.
Location area is nice and beach nearby.
Would never use again and recommend anyone wanting a caravan holiday to look at private hire or other companies , you will be much happier and get what u paid for without the hassle and stress.

It take more time and check in time is odd where the whole day is already spend. Even need more information on room while booking which was not shown. Facilities and kids activities are not disclose.

Parkdean are a great holiday company, fair prices and superb quality

It was so easy to book and we got a very good price really pleased booking with park

Been to west bay parkdean site a few times now, we love it, the site is clean and tidy, the staff are great, we have a motorhome and the staff are amazing if we had a problem, going back in a couple of weeks and have already booked for next year, the booking system is so easy, keep up the good work parkdean.

Absolutely filthy disgusting site.
Rubbish everywhere, touring toilet block rank smashed off doors. Swimming pool changing rooms full of nappies. 3 hour wait for food. Do yourself a favour and book anywhere else. Left a day early, staff useless and had the cheek to send me an email, instead of having the balls to call me. Joke.

Lizards Point Holiday Park, lovely amazing area but the park needs work. Some staff memebers on reception are not friendly or helpful. The vans are rather outdated, and grading only goes on the size of the van so if you book gold be prepared to get a small, tired damaged van. We eventually got to change van due to a helpful maintenance manager called Bradley still not the best, oven didn't work so pizza was ruined when we tried to cook it for over an hour, that got replaced next day we went out during that replacement only to return to the van stinking as they had left the grill on which burned/melted the plastic handle to the grill tray only advice was to open all windows then they sent a replacement grill tray which was too small. The water pressure is terrible cannot use tap when in shower or flush a toilet. A dog from the camping area kept barking most nights yet nothing was done about this. Laundrette needs a good clean too. If it wasn't for the location we would of left.

Having arrived at Lizard point and spent my first night in a very small caravan. I was able to upgrade the very next day and therefore allow my family and I to have a better stay. The site is fairly clean (improvements could be made), activities were well planned and the staff made it enjoyable for both children and adults. Only issue was the poor bar service and booking from the table only works if staff actually do their job otherwise tend to blame the customers for orders not being completed. Rest of the departments lived up to Park Dean standards bar staff need retraining and some staff removed.

We booked Premium accommodation at Parkdean Resorts Trecco Bay, expecting a higher standard of cleanliness, comfort and overall quality. Unfortunately, our experience was far from premium.

The accommodation was not cleaned to the standard we expected, and we also had a serious issue with ants, including ants getting into and spoiling our food. This was unhygienic, frustrating and had a significant impact on our holiday.

When customers pay extra for Premium accommodation, they should be able to expect a clean, well-maintained and pest-free environment. Sadly, we did not receive the standard we paid for.

Given the cleanliness problems, the loss of food and the disruption to our stay, we feel that appropriate compensation or a partial refund is justified. We hope Parkdean Resorts takes our complaint seriously and provides a fair resolution.

Booking was easy, staff very helpful & friendly, good all round service

Avoid Parkdean. Something has gone seriously wrong here. After the most terrible service received at Looe Bay Holiday Park, I was given a partial refund of not even 10% this is.
I was told this would be received within 7 - 10 working days. This isnt the case; there is no one to talk to, and after 4 attempts of contacting chat informed it will be another 14 days.
Something has gone seriously wrong at Parkdean; staff have no customer service skills, parks are run-down, and accommodation is dangerous and uninhabitable.
I would seriously avoid as there is much better resorts and companies out there.

I'm not good at online stuff, but it was easy to find what I wanted and book

It was a nice place and the staff are friendly

We use the touring in our motorhome and have been a few times to southview. Our daughter and family were staying in one of the vans next to cedar lake which was very nice. We like the restaurant. However the shower block is in a poor condition. Having a shower was not a nice experience and the toilets through no fault of the campsite were filthy. Maybe needed checking more often. I chose to shower in my daughter's van in the end.