Parkfield Supplies Reviews 

1,239
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the items, noting they are well-made, comfortable, and fit their devices perfectly. People also appreciate the exceptional customer support, noting that the team offers helpful communication and quick assistance throughout the purchasing process. However, some people mentioned that shipping took longer than expected or that tracking numbers failed to provide proper details. A few reviewers also experienced frustrating delivery delays, occasionally receiving incorrect items or finding the packaging unexpected. Some consumers felt that certain products were made from lower quality materials than anticipated.

What people talk about most

Product

People report positive experiences with product, noting that items arrive well packaged and match their... See more

Quality

Clients share positive opinions on quality, consistently highlighting well-made products and items that match... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising the prompt shipping, smooth... See more

Order

Customers had ambiguous experiences with order processes. While many reviewers praised the easy ordering,... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and attentive support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rainbow steel mesh band is much more comfortable than the silicone band provided with Samsung Smart Watch. However, a small instruction sheet in the pkge would've helped as it was very magnetic.

Rated 4 out of 5 stars

The one that just closes with snap magnets. It is very well made, only complaint is when I fill it up with my credit cards it will not stay closed, so I only fill one size with cards, hopefully it wil... See more

Rated 4 out of 5 stars

Quick shipping. The clasps are secure and handy. The colours were ok. I bought a green and blue, one was as expected, the blue was lighter than envisioned and shows marks up on it. As the band folds b... See more

Rated 5 out of 5 stars

Great communication throughout, and the product (woven strap for pixel watch) is just what I needed! Ordinary straps cause eczema around my wrist, but the breathability of this product has returned... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

A carefully curated selection of bands, cases and accessories for your Apple Watch, Airpods, iPhone or Samsung device


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(1,239)

184 reviews in the last 12 months

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Rated 3 out of 5 stars

bad quality …

i love the cases and style I just bought a case from here the one that flips down on the back for cards Iv only dropped it once but the case broke abit and I payed £30 for the case but it was on a discount it should of been around £60 it's good style and uses but not good quality I have only had it for a few months

May 25, 2024
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi there,

Thanks for sharing your feedback

We're unable to find any order on our system under your name and our request for contact information via Trust Pilot has been ignored.

Please get in touch with us at hello@parkfieldsupplies.co.uk so we can investigate and get this problem resolved for you as soon as possible :)

Thanks
Sara

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Rated 3 out of 5 stars

A not initially happy experience resolved.

I ordered a Diamond Tempered Protective Watch Cover from this company on 10th May paying £16.99. Despite an additional £3.95 charge for postage / packing, when the item arrived a week later, I thought the packaging to be woefully inadequate - a one layer bubble wrapped envelope and no box. Upon opening the envelope, the item was damaged, and is no use to me whatsoever. I have sent Parkfield Supplies 4 emails asking them to contact me with details of how I can return the item, and obtain a full refund of the monies paid. I’ve heard nothing. In the most recent one sent yesterday evening, I informed them that unless they made contact with me, I would be putting a negative review on this forum, and reporting them to Trading Standards. Still nothing, so let’s see if this galvanises them into doing the right thing, communicating with me, and refunding my money.

Update: As a direct result of the above post, Parkfield supplies have been in contact with me, have apologised and refunded me.

May 17, 2024
Unprompted review
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Reply from Parkfield Supplies

Hi Sue,

Thanks for sharing your feedback

Please accept my apologies for the experience you've had.

Your emails were unfortunately being categorised as SPAM by google which is why we did not receive and respond to them in a timely fashion.

I can see that since you provided your contact details here on Trust Pilot, one of the team has been in touch to refund your order in full

If there's anything else you need help with please don't hesitate to get in touch - hello@parkfieldsupplies.co.uk (we've added your email address to the safe senders list now so hopefully it should find its way to us as normal!)

Thanks
Sara

Rated 1 out of 5 stars

Beware of extra items being added and charged

I ordered 2 phone cases and an extra was added and charged after I had completed my order despite clicking "decline offer" I emailed customer services immediately, within 2 minutes. I received a reply stating the order had already been sent to the fulfilment team. I have been charged an extra $48 for a case I have no use for.
Be very careful ordering through this website.

April 3, 2024
Unprompted review
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Reply from Parkfield Supplies

Hi Emily,

Thanks for your feedback :)

I've looked into this for you, you declined the second offer but accepted the first which is why the additional case was added to your order.

As it appears this was an error, we've gone ahead and refunded that additional product for you in full :)

I hope this resolves the issue but if you have any further queries please don't hesitate to get in touch - hello@parkfieldsupplies-au.com

Thanks
Sara

Rated 5 out of 5 stars

I Highly Recommend

This is the third time ordering from this company and I have found the quality to be excellent, the communication to be excellent and the shipping time reasonable. Would order again and highly recommend.

March 29, 2024
Unprompted review
Rated 2 out of 5 stars

Got an email saying thanks for buying one of our products but I brought TWO

Got an email saying thank you for buying ONE of our products but I brought TWO 😡 There is no ph number to contact you , I'm pissed !!!

March 19, 2024
Unprompted review
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Reply from Parkfield Supplies

Hi there,

Thanks for your comments :)

I've looked into this for you, your order was indeed for two items. One was shipped out before the other which is why you received an email saying one product was on its way.

Apologies if this was confusing, any other help you need please do get in touch - hello@parkfieldsupplies-au.com

Thanks
Sara

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Rated 5 out of 5 stars

The quality was very important to me

The quality was very important to me, as I'd rather pay a little more for good quality.
Parkfield kept me informed of the product until in arrived at my door.
Will do business again in the future.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Privacy screen protectors work well

They said 5-15 working days for delivery and my order turned up after about 2 weeks. The polarising screen protector was the same to fit as any other smartphone screen, so a bit fiddly but doable yourself. The polarising technology for privacy from people beside you works pretty well, although I now need a slightly higher screen brightness for normal use.

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

Placed an order 11/25/23

Placed an order 11/25/23. It is now 12/21/23 & nothing has arrived ! Tracking # shows package has been in Jamaica, NY since 12/1/23. Emailed Customer Service and got no response !

December 21, 2023
Unprompted review
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Reply from Parkfield Supplies

Hi Carol,

Thanks for sharing your feedback with us

Please accept my apologies, upon investigating it appears as though your order was lost in transit.

This is rare but does happen especially in the busy lead up to Christmas when USPS are extremely busy.

I've checked with our customer service team and can see that you have been refunded in full, if there is anything else we can do please don't hesitate to reach out

Thanks!
Sara

Rated 1 out of 5 stars

Bought a case for my new Samsung galaxy…

Bought a case for my new Samsung galaxy S23 ultra. Not only did take ages to come, once it did the bag stated... phone case £11.95. I paid £40. I understand a business needs to make money but that's some profit that.
Then I opened the bag and seen what my £40 case was like.... In the pics it looks boss but it was far from it, the screen attachment/protection was as thin as you could make it. Flexible and as thin as single ply bog roll. I removed the fingerprint sticker being very careful not to touch it as per the instructions, I followed them to a tee. Fitted the phone and it was a proper snug fit, (that bit I liked) followed the instructions again to press on fingerprint tab, then applied the back. Now it was all together. I tried my phone with the fingerprint and it didn't work, I even tried it with a fresh fingerprint, nope wouldn't have it. Caused me nowt but trouble as to log on to banking and credit card apps I needed my fingerprint. Then for the next two days I thought the network was down with my phone provider, I could get calls and use my internet but speaking to anyone they couldn't hear me (not good when I take calls from Emergency Services with my job at all hours). I phoned my provider who also couldn't hear me so I had to use someone elses phone to contact them and they told me to remove the phone case and HEY PRESTO my phone worked perfectly again. I don't recommend buying from them. I'm far from happy wasting £40. Put my old case on and now waiting for a screen protector from someone else. I have a work phone also with a case like this one I bought but that works great, has a thick screen protector/all round protection, I thought it was the same one I was buying, how wrong I was...

December 1, 2023
Unprompted review
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Reply from Parkfield Supplies

Hi there,

Thanks for taking the time out to share your feedback, it's hugely appreciated

I'd like to apologise for the issue you've experienced. We haven't had this issue reported before but have passed your information on to our manufacturer to see if there are any improvements that can be made.

I can see that your order has been refunded in full but if there is anything else we can help with please do not hesitate to get in touch again :)

Thanks!
Sara

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Rated 5 out of 5 stars

The phone wallets I bought are just…

The phone wallets I bought are just lovely. And there's plenty of room for the things I always carry. The leather is high quality suede, and the colors are just beautiful. When I need these again, I'll be coming back to Parkfield Supplies.

October 27, 2023
Unprompted review
Rated 1 out of 5 stars

I bought the Tempered Glass Scratch…

I bought the Tempered Glass Scratch Proof Watch Case for an Apple watch S9 45mm for $24.9. However, the touch is not working properly, and I must touch the small icons on the watch screen many times. Sometimes, touch needs to be fixed consistently. The photos of the item show luxury looks lovely, but it is plastic, and the edge sides need to be softened. Customer communication could be faster, and they seem not to refund or resend it.

October 29, 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING WALLET PHONE CASES

I have bought 4 wallet phone cases from Parkfield. I got them for the family. The customer service is so great. I got 2 cases that have the 1/2 wallet in the back for my hubby & son. I got myself the zipper leather wallet case. This case is AMAZING! It comes with an optional wrist strap. I love being able to not carry a pocketbook everywhere I go. I bought one for a phone I am no longer using and needed to get it for my current phone. They made it so easy for me. The quality of these cases is so good. I got one from Amazon and the snap doesn't snap and the zipper was hard to pull. I will be buying more for gifts in the near future!!

October 15, 2023
Unprompted review
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Rated 5 out of 5 stars

This wallet has it all.

The materiel is made well; The magnet holding the cell phone case is strong enough to keep it attached; The snap closure lasts; and I can even slip a $20 in a pocket. There are plenty of card slots yet the overall thickness will still fit into a back pocket when convenient.

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

bad product/ delivery took a long time

1st off- updated review- the phone case finger loop on the back has loosened to the point where it has completely broken off. however the drop proof aspect is good- it has protected the phone on 1 significant drop! so, bad quality with a good attribute.
that's worth 1 star! the delivery took a long time. well over a week. 8 business days is what they said- which if you include 4 weekend days having ordering on friday.. basically 2 weeks. product not decent. for the price I would expect faster shipping and exceptional product. 0 stars! if I could would upload picture.

October 23, 2023
Unprompted review
Parkfield Supplies logo

Reply from Parkfield Supplies

Hi there,

Thanks for taking the time to share your feedback :)

We've looked into your order and can see that it was delivered in 8 business days, within our stated shipping timeframe.

However, it is usually quicker than that so I can only apologise. We continuously monitor the performance of USPS and do make carrier changes at certain times of the year when necessary

If there's anything else we can do please don't hesitate to reach out :)

Thanks again and have a great day!

Sara

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