Parts Geek Reviews 

On 7-17-26, I ordered and paid for two parts and was given an order number. My credit card was correctly billed. I received an order confirmation email. The next morning I received another email saying the order had been cancelled but provided no explanation. I looked at my Geek account but it provided no reason for the cancellation. I called Geek and after waiting about ten minutes, I finally got someone. He said the order was cancelled because I was having it sent to my mailing address, which is a Suite and PO Box number and that Geek cannot deliver there. I note that Amazon sends orders there all the time. The time to tell me of this policy is when I placed the order, not 18 hours later after my credit card was billed and that had the email notice said why it was cancelled, I could have avoided the long phone wait and the call itself. This was my first ever Geek order and is my last. Now there will be at least an 18 hour delay in my getting the parts, if not more, all because Geek failed to tell me about this policy at the time the order was placed.

Including shipping and insurance... I paid $137 dollars for my car part.... I thought because I paid for insurance that I was safe.No matter what..... They provided three photos that the part was at my house... I got three women at my house that say they never saw the box.. Parts geek will not honor my insurance claim... They say they are not responsible for\Deliveries stolen from my house. So I am out$137.....

This company needs to be shutdown completely.
Deliberately misleading pictures and false
advertisement on car parts they are selling definitely selling. I went to 2 shops and pay for the labor so they can match up the part I brought for this company. And I took it a step further and reached out to them about the part prior to my 30 days. The same day the first shop told me that the part would not fit I
went to auto ozone to confirm the part number was common to what auto zone has in there system. I called and spoke to a guy at part geeks to confirm the part I purchased and I told them that the part will not fit for my car because the head of the plug is much different. I called again today to let part geeks know that the part is false to what my actual part looks like and it’s not the correct fit as manufactured. I then asked to speak to a manager and they did not get me one. Only the guy said someone will call back within 24hrs to speak to me. I literally just wanted to
believe that this company did not commit fraud and false advertisement on my model vehicle. My model part are very hard to come by. I will NEVER FORGET WHAT I EXPERIENCED WITH THIS COMPANY. “Park
Geeks are suppose to know that it will fit your car”. “Park Geeks states they observe the part by make,model and VIN to determine if the part will fit”. They do not go by the this at all!!! Sadly. I paid for protection warranty for 1 year. I would like a full refund and for the company to cover the entire shipping fees. My part can only be purchased from the dealership. There is no after market part for my vehicle for that part. It was declared!!

Sales person sent wrong part. The item return was a nightmare, frustrating and a waste of my time and gas.

They are the worst company to deal with if you get a damaged part. You have to take like 15 plus pics and deal with them for over 3 days. Only to find out you need to buy the part again. And they might send you a return label at some point in your life. Then they hold your $ for the part for another 7 to 10 days after they receive the broken part back. Long story short they get you anyway they can. I am over $30 in shipping now for two parts that should have been $12. I will never use this company again. They are crooks. And want to swindle you.

Cheap parts and the absolute worst customer service I have ever dealt with in my entire life. I mistakenly ordered the wrong part and had returned it which i had to pay the shipping for. They claimed I kept the hardware from the part and refused my return and sent the part back to me.. I get the part back again.. and the hardware is in the box. Currently going through a paypal claim with them. Their customer service reps are terrible to talk to as well. 0 stars if I could.

I've order some brake rotors for a 2000 f350 they sent some for a obs a 90s model rotor I cant use when im trying to ship they make like I made a error and click 4x4 which I know my truck is 2wd and they would not give me a return label or money back anything please people be careful with parts geek they scamming horrible place to deal with

They have the wrong description for a fuel pump that was supposedly for my car and they sent the wrong part. I refused delivery on the advice of their customer service rep and now I'm getting the runaround on my refund. Foreigners on the customer service line are rude and unhelpful.

Horrible. Ordered 3 times and every time it got automatically cancelled, tried a whole different card/person ordering, still cancelled. Customer service just simply said “sorry I don’t know what’s going on and cannot help you” I said I’ll gladly order elsewhere he said “okay sorry about that”

Shipped wrong part. Basic shock absorber and the bushing bore size was half what was supposed to be even with the make, model and Vin. Now getting huge run around to return. Several requests for picks, then they claim part looks scratched in pic ( only been out of the box for their pics as it was clearly wrong size). Their customer service is a scam hoping to get you to give up on the return. If you value your time, don't buy from them!

Good price of choice I’m recommending 💯fast shipping

Ordered an 8 piece brake rotor combo. Only got 6. Reached out to customer support and they said to blame FedEx. Blame the shipping company for a sealed package that was missing items? Use this place at your own risk.

If I could give this company NEGATIVE stars, I would. I made a purchase for some car parts in April, after being assured by their rep that these were the correct parts. $660 later they were NOT! Company refused return stating that they had been used. The mechanic took the parts out and attempted to install but they would not fit. How do you classify this as used. They refused to give my my money back after returning the parts to them. I would NOT have ordered the parts if not ONE but TWO representatives assured me that they were a match for my car. I have the text transcript and yet the company still says it’s not their fault. What a bunch of BS!!! I would not recommend them to anyone. Deceitful and untrustworthy.

I purchased a complete steering kit that says garenteed fit for a 1982 f150. This included the tie rod ends, upper and lower ball joints, inner and outer tie rods, sleeves. I wasnt able to install right away and now the 30 day return isnt possible. All of this kit fit except the four ball joints. I paid $113.00 for the kit and then had to pay another $191.00 for the ball joints. I cant return them now. I guess thats my burden to trust Partsgeek on a so called "exact fit" purchase.

Had to replace multiple parts on the front of my VW Passat 2.0 TDI after hitting a deer their site was incredibly easy to use making the parts very easy to find. Most importantly nearly all of the parts I bought were OEM and had hardly any markups compared to other online automotive parts stores

Easy to use, great customer service

I ordered a Tie Rod Assembly for a 4WD vehicle. Based on the image and description on their website, it was exactly what I needed. Parts geek sent me a completely different part for a 2WD, and it certainly wasn’t the assembly for even a 2WD, and they’re saying it’s all my fault for ordering it, and they won’t take it back! What kind of customer service is that?! Will NEVER order another part from you guys. Absolutely terrible

If you order make sure you order correct part and make sure you check part as you only have 30 days to return . Don't trust website for correct part . 10 days over the 30 days and the Turbo I ordered is wrong and they will not HELP PUT ALL THE RIGHT INFO IN WHEN ORDERED

this place lies, you can't return parts they swear it's the right part even though it doesn't fit. they charge restocking fees and you have to pay your own shipping. so on a $20 part that's a waste of time. they made the return process difficult and they lied to me telling me they would give me a credit and made me order the new part while I was complaining about the old part. and now I'm not getting a credit now they want pictures this all kinds of information they already have. do not recommend the prices are cheap for a reason cuz you'll get screwed

Terrible customer service in order for me to return the wrong part I had to provide vin#,part#, pictures and still they want me to dismantle my car to provide proof its the wrong part. I will never order from this scam of a company