PartSouq Reviews 

786
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were somewhat happy with their experience overall. Many loyal customers frequently praise the remarkably fast delivery times and reliable international shipping services provided by the business. Consumers also appreciate finding genuine original parts easily through detailed online diagrams, making the overall ordering process extremely straightforward and secure. Some reviewers were not happy with unexpected high customs duties and additional shipping fees billed separately long after delivery. Furthermore, some people also noted that specific spare parts for older vehicle models can sometimes be quite difficult to locate in stock, which can occasionally impact their ongoing vehicle maintenance projects.

What people talk about most

Product

Reviewers highlight great satisfaction with the product, noting that items arrive in excellent condition, are... See more

Delivery service

Users describe positive interactions with delivery service, praising fast and efficient shipping times that... See more

Price

People report ambiguous experiences with price, as opinions are heavily divided. While many customers... See more

Service

Reviewers share mixed feedback about the service. While many consumers praise the fast, efficient, and... See more

Order

Clients share ambiguous opinions on order processes, noting both efficient transactions and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From Perth Western Australia. I buy at least weekly from Partsouq and have done for many years now . Compared to buying locally and interstate the service is remarkable. Communication is so fast ,... See more

Rated 5 out of 5 stars

Seeing price, item weight, stock availability and then shipping cost at checkout is great. Good quality genuine parts at great prices the first time I ordered and have now returned for a second time... See more

Rated 5 out of 5 stars

Excellent prices, makes buying genuine parts the easy choice. Fast delivery, usually arrives at my door in Australia before locally ordered parts would and has never been longer than 4 days.

Rated 5 out of 5 stars

Order process quick and secure. Great options for expedited delivery if required. Always very well packed and great prices on items and delivery. My go to for Toyota parts but other manufacturers also... See more


Company details

  1. Auto Parts Store

Written by the company

PartSouq.com Auto Parts Around the World


Contact info

3.7

Average

TrustScore 3.5 out of 5

786 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.7

All reviews

(786)

75 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam please beware!!

Scam please beware!!! Ordered two items save shipping fee cost because its only a small bush. Paid in full amount then they shipped it after two days without notifying me that they only have one item on stock. They did not even gave me a refund

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service from Partsouq to…

Superb service from Partsouq to Northern Ireland.Ordered parts for my imported JDM Honda Odyssey.Parts all arrived quickly,genuine Honda items and the delivery charges are fine,dependant on the size of the part obviously.All in all a great company to deal with.

November 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

I’ve been using Partsouq for years now for all my genuine Toyota/Lexus parts. Parts are 100% genuine, prices are much cheaper than my local dealerships, and they are sent very quickly. The parts database is also easy to navigate and find what you need. 100% recommend Partsouq for all your genuine parts.

October 19, 2024
Rated 5 out of 5 stars

They really helped me!

Wow. Just wow. They had my hard-to-find transmission parts in stock, sold them to me for a great price AND somehow managed to get them from Dubai to New York State in a week, via FedEx, and and and... the shipping wasn't even very expensive. I'm going to buy from these people from now on.

October 29, 2024
Unprompted review
Rated 2 out of 5 stars

Request

Hello Team,

Whenever we order, we dont get an email notifying about the item that cant be supplied until its shipped. It would be great if we can get an email as soon as we order so that we can make changes accordingly

October 19, 2024
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Rated 5 out of 5 stars

More please

Even though you are on the other side of the world . The customer service has been stellar. The very few problems I have had were not from you . Keep up the good work

September 18, 2024
Rated 5 out of 5 stars

Great Service

Regular Customer, qualified parts interpreter,
epc system is great, part number referencing works well, very easy to use and navigate for beginners or experienced users, great pricing and DHL very efficient freight to Australia

August 19, 2024
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Rated 5 out of 5 stars

Excellent service

Excellent service, ordered two different hoses for my car arrived in less than 10 days each one, because they were impossible to find in any europe reseller or car parts shop thanks

September 11, 2024
Unprompted review
Rated 2 out of 5 stars

Potential Import Duty Charges Due to Incorrect HS Code Assignment by Partsouq.com

As a customer, you may be charged import duties on items that should not require such fees if the wrong HS code is used by Partsouq.com. I encountered this issue when I purchased rack ends and outer tie rods, which, in my country, should not incur import duties. However, Partsouq.com mistakenly applied an HS code for car body parts, resulting in a 20% import duty, instead of the correct code for steering and steering system components, which would have required 0% duty.

When I raised this issue with both Partsouq.com and the freight company, the freight company informed me that they are not responsible for the HS code, as it is provided by the supplier. They also mentioned that any amendment would require me to pay a fee equivalent to the duty already paid. Partsouq.com, on the other hand, refused to take responsibility, stating that the HS code is system-generated and automatically sent to the freight company, leaving the customer without any input in the process.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable supply

Even if the part is in stock they dont supply it or not in sufficient numbers. High prices, there are cheaper and far more costumer friendly alternatives, who actually car that you dont have to order and pay twice.

September 2, 2024
Unprompted review

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