Pass N Go Driving School Reviews 

4,926
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 686 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise their driving instructors for being exceptionally patient, knowledgeable, and supportive, which helps learners feel calm and capable. Reviewers emphasize that clear instructions and well-structured lessons make learning enjoyable, helping students pass their tests first time while successfully building essential confidence on the road. Some reviewers were not happy with customer service and administrative communication regarding lesson scheduling. Consumers mentioned specific concerns about unreliability, difficulties obtaining refunds, and frustrating experiences when instructors canceled unexpectedly before tests. A few people also noted that communication breakdowns left learners without vehicles or adequate support when urgent changes occurred.

What people talk about most

Staff

People report positive experiences with staff, highlighting that instructors are supportive, calm, and... See more

User experience

Users describe positive interactions with user_experience, highlighting that the website is easy to navigate,... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise individual... See more

Instructions

Reviewers mention positive feedback about instructions, highlighting that educators explain things clearly... See more

Customer service

Customers had ambiguous experiences with customer_service. While reviewers praised helpful advisors who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to Marina, my amazing driving instructor. She’s been so patient, supportive, and genuinely cared about helping me build my confidence and manage my anxiety behind the wheel. I hones... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Simon enough for making my driving experience so positive! From the very first lesson he was supportive, patient and really built up my confidence in my ability to pass the test. Eve... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Aaron enough for his guidance and support throughout my driving journey. When I started, I lacked confidence and passing my test felt far away. His calm teaching style and clear ins... See more

Company replied

Rated 5 out of 5 stars

I passed my driving test first time thanks to Tanya, and I couldn’t recommend her highly enough! She was always patient, supportive, and explained everything clearly, which helped build my confidence... See more

Company replied


Company details

  1. Driving School
  2. Training School

Written by the company

We are one of the largest driving schools in the U.K. With over 300 driving instructors offering both male, female, manual and automatic driving lessons, trailer training, Instructor training and more... We specialise in intensive driving courses particularly our pass in one week courses. We offer driving instructor training and under 17 year old training. We have an online booking system making lessons easy to book and your PNG online account keeps a record of all the training you've done and you can unlock training videos as you progress :-) Plus we only release your lesson payment to the driving instructor when they complete the lesson with you meaning your funds are safe and secure :-) Team PNG!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,926)

680 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andrew top class driving instructor

Andrew was an amazing instructor. He was so professional and understanding and motivating. He took the time to understand my experience and learning style. His technical knowledge and experience really helped enhance the learning experience. He explained everything in a logical way and helped me pass my test would highly recommend him!

June 19, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Darren!
We're thrilled to hear you passed your test?
Wishing you all the best in your driving journey.
Team PNG ⚫🟢

Rated 4 out of 5 stars

Imarjot is a great instructor

Imarjot is a great instructor, kind, patient and an overall pleasant passenger. Plus he helped me with my driving lesson refunds which the website didn’t. Highly recommend as an instructor

June 12, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for sharing your kind comments Max. It’s great to hear that Imarjot helped you so much on your driving journey! Best wishes for your future driving. 😊
Team PNG ⚫🟢

Rated 5 out of 5 stars

Stephen M helped me pass first time!

Stephen M. (Middlesbrough) is an excellent driving instructor that greatly helped me after having a rocky start to driving with another instructor. He helped me manage my nerves and feel test ready in a short period of time and was very patient and helped me pass first time! If you are a nervous driver he will definitely help you gain confidence on the road! 🚙

June 10, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time pass Ellie and thank you for the fantastic review and feedback for your instructor, Stephen😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

I passed my test with Kashif From…

I passed my test with Kashif From Middlesbrough. He is the best, so organised, helpful and passionate about his work. Felt so comfortable and confident with his teaching. Definitely recommend him. A real Gem.

June 19, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Hana, We’re really glad to see you’ve had such a positive experience with Kashif! Congratulations on passing your test and best of luck out on the roads!
Team PNG ⚫🟢

Rated 5 out of 5 stars

Simon Doyle is a brilliant automatic…

Simon Doyle is a brilliant automatic instructor who was very understanding of my differing needs with autism, ADHD and anxiety despite admittedly from himself not having much experience with it. Out of 3 instructors in my life he's the only one who ever got me to test, and today I passed first time. I cannot recommend him enough.

June 19, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first time test pass Coby!⭐🚗.
Thanks for the great review and feedback for Simon. We will ensure that he receives it. 👍
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

Darren Cook, Sunderland

I couldn’t have asked for a better driving instructor, Darren Cook was incredibly patient as I began my driving journey, he has lead to me feeling confident and calm behind the wheel passing with zero faults, I couldn’t have asked for any better.

Thanks again Darren, I cannot recommend him enough

June 18, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Ethan, We’re really glad to see you’ve had such a positive experience with Darren! Congratulations on passing your test and best of luck out on the roads!
Team PNG ⚫🟢

Rated 5 out of 5 stars

Marie Wanjohi in Wakefield was my…

Marie Wanjohi in Wakefield was my instructor.
She is a very great teacher and ensure to discuss and make the teachings seats with you.
I am happy to have been assigned to her as she is a good at what she does.
Thank you Marie for all that you did.
She was introduced by my friend that did lesson with her and passed and now I have my victory too

June 17, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on passing your test!⭐🚗.
Thanks for the great review and feedback for Marie. All the best on the roads
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

Gordon Brown was my instructor - Anna

Gordon Brown was my instructor, got me through my test first time at Sunderland. Great teacher and extremely patient.

December 15, 2025
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time pass and thank you for the fantastic review and feedback for your instructor, Gordon😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

My instructor Aaron was really great

My instructor Aaron was really great. Would recommend.

June 18, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the five-star review! Wishing you all the best in your future driving.
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

My instructor Anton was so amazing !

My instructor Anton was so amazing !! I passed first time so happy !!

June 17, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Lauren!
We're thrilled to hear you passed your test on the first attempt with the help of Anton. Wishing you all the best in your driving journey.
Team PNG ⚫🟢

Rated 1 out of 5 stars

Unreliable..

Driving instructor cancelled on me/rearranged lessons constantly and also taught me wrong techniques. Unreliable & inconsistent, and decided to stop being an instructor a week before my test was booked which she knew about for months leaving me without a car or practise. Would not recommend this company to anyone.

June 17, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Emma Jane
Thank you for taking the time to leave us your feedback, we really appreciate it.

I can see our escalation team have been in contact with you and offered a resolution to your complaint.
Its worth noting all driving instructors we use are DVSA approved and have had the relevant hours required to teach.
Instructor was unavailable around 2 weeks before your test, by which time was to late to cover with another instructor
Thanks Team PNG ⚫🟢

Rated 5 out of 5 stars

I had my first lesson with Oscar

I had my first lesson with Oscar, he was very patient and kind, Had a great first lesson!

June 16, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the wonderful review Grace and best wishes for your future lessons with Oscar.
Team PNG ⚫🟢

Rated 5 out of 5 stars

I passed first time with Kash from…

I passed first time with Kash from Middlesbrough, an absolutely amazing driving instructor!!! Could not of done it without him, 10/10. Highly recommended.

June 17, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Saskia!
We're thrilled to hear you passed your test on the first attempt with the help of Kash. Wishing you all the best in your driving journey.
Team PNG ⚫🟢

Rated 2 out of 5 stars

You can never get booked.

My nephew cannot book a lesson for 6-7 weeks, car broken, no other instructors to step in. No good leaving 6 weeks between lessons booked solid. They should only take on the amount of students they can provide at least one lesson each for. Instead of just taking on all students and not giving consistency. Disgraceful given how much they charge.

June 15, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hello Angela
We were unable to trace an account for you based on your name alone. We need to ensure we are dealing with the correct person for data protection. We would like to resolve any issues you may have so I have requested more information from you through Trustpilot.
Hope to hear from you soon
Thanks Team PNG ⚫🟢

Rated 1 out of 5 stars

Worse service provider of the year

Our experience has been from bad to worse with rescheduling practice dates initially through an instructor called Andrew and no response from the team for any date yet , my husband had to cancel his test date and still no response from an instructor despite several mails to the team .
I am not pleased with their service and cannot recommend this to anyone.

April 10, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Abimbola
Thank you for taking the time to leave us your feedback, we really appreciate it.

We’re sorry to hear about your experience

Thank you for providing more details, I have looked through account and we do not cover the Knaresborough test centre. We emailed you 2nd June below
We don’t have any instructors who cover the Knaresborough test centre, I would recommend moving the test to the Wakefield test centre then letting us know the new date and time so we can allocate a driving instructor
Kind Regards Team PNG ⚫🟢

Rated 5 out of 5 stars

I had Phil Howarth as my instructor, I highly recommend!

I had Phil Howarth as my instructor in Leeds. I highly recommend!! I passed first time!
He was genuinely amazing as he was patient with me and clear and consistent in his methodology/teaching practices. We made sure my driving standard was polished and test ready, going over certain things countless times until they became natural for me. He worked around my schedule fitting me in all hours of the day/week which was a godsend and ultimately ensured my confidence was sky high for my test. If I had any issues or wasn't grasping something we would stop and talk about it and come up with a new method or plan that would work for me, finding new reference points or doing a manoeuvre differently. Wouldnt have done this so easily without you! Thank you again Phil, all the best!

June 11, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time test pass Luke and thank you for the fantastic review and feedback for your instructor, Phil 😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 1 out of 5 stars

Avoid like the plague

Would give 0 stars if I could. The most unprofessional and uncaring company with instructors who don't listen and leave it until last minute to ask for things!!
It was a confusing experience I signed up paid £70 for lessons and then nothing no message for around a week until less than 24 hours to my lesson!! No hello or introduction or anything!!

I emailed the company who have palmed me off. I explained I cannot get a check in a code on request due to my records having to be dealt with privately which now means because of them I'm having to publicly announce this which is against the law!!!!!!!!
Worst company haven't bothered refunding me but I will take them to court and to the papers if they don't because I don't care that it's £70 it's the principle! Avoid this company scam artist like the plague!!

June 14, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Lee, thanks for taking the time to leave this review. We’re very sorry that you have had a negative experience with your instructor. I have seen your escalation form this morning and we will be in contact today.
Thanks Team PNG ⚫🟢

Rated 5 out of 5 stars

Had my first ever driving lesson with…

Had my first ever driving lesson with Oscar this morning and it went better than I thought! He was so calm and we had a lovely drive! Excited for the lessons ahead! Thank you for be patient with me! ☺️

June 13, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Nicole, We’re really glad to see you’ve had such a positive experience with Oscar! All the best on your future lessons
Team PNG ⚫🟢

Rated 1 out of 5 stars

This company is a scam

This company is a scam, I paid for 20 hours of driving lessons and I have had my driving instructor cancel 7 lessons, I have 8 hours left and I’ve had enough so I asked for a refund. I think this is reasonable as I am not getting the service I paid for apparently not. They flat out refused! I understand that they can’t usually do it as people would just pay for more hours to get a discount but that isn’t the case here.

The lessons I did do were a complete waste of my money as the gaps between them were so big from the amount of time it’s taken to do each lesson. They keep saying I can change instructor but I don’t want to use this horrendous company again.

Update: As they have responded I thought I would add that the escalations team also refused to give me a refund and my credits are expiring as they only last 6 months, as I have complained they have deactivated my account. It now wouldn’t matter if I did get a new driving instructor I would still not be able to use the credits in time. Never use this company.

June 12, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Olivia,
Thank you for taking the time to leave us your feedback, we really appreciate it.

We’re sorry to hear about your experience and can assure you that this isn’t the level of service we aim to provide.

It looks like you have been speaking to our contact centre who have advised you to raise an escalation through the support centre tab on your dashboard and we can look into this further.
Thanks Team PNG ⚫🟢

Rated 5 out of 5 stars

I passed with a big thanks to Andrew…

I passed with a big thanks to Andrew Robertson!! Great instructor, makes you feel comfortable and teaches you in a way anyone can learn.

June 12, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your test pass Rachel and thank you for the fantastic review and feedback for your instructor, Andrew😊. Best wishes for your future driving.
Team PNG ⚫🟢

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look