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Patchs Health Reviews 

2,535
•
TrustScore 4.5 out of 5

4.6

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online forms are easy to navigate and significantly reduce waiting times compared to traditional phone calls. People appreciate the helpful staff and quick responses, which make managing medical requests much smoother and more efficient. However, some customers also noted that the system can feel complicated or frustrating for certain users. A few reviewers experienced difficulties with software timeouts and felt that digital forms replaced personal care. Others mentioned challenges when trying to get timely assistance or navigating the technical requirements without proper support.

What people talk about most

User experience

Clients share positive opinions on user experience, noting that the platform features an easy to use online... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication, quick... See more

Staff

Reviewers mention positive feedback about staff, noting that receptionists, doctors, and nurses are... See more

Customer service

People report positive experiences with customer service, noting that the communication direct to the GP... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Patchs for my own concerns to contact the GP l have been registered with. I also use it for my daughters, l find the service quite convenient, efficient and hassle free. I highly rec... See more

Rated 5 out of 5 stars

iPhone patches was very easy to navigate. Very easy to understand the questions and answers were sometimes given in two forms. It’s a simple procedure that is used for non-urgent request and as the Su... See more

Rated 5 out of 5 stars

Patches is brilliant, it gives you the opportunity to fully express your concerns before seeing a dr. Cuts down waiting in a telephone line. It also means that you get to express concern in advance wh... See more

Rated 5 out of 5 stars

I am eighty five years old and find patch dreadful and ended up in tears of frustration totally unable to comprehend usage surgery offered no help with my problem the whole set up is disgusting How... See more

Company details

  1. Software Company

Written by the company

We are an award-winning digital healthcare company. Our mission is to unite and simplify healthcare, making it more accessible to everyone – so that you can get the help you need, when you need it.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(2,535)

622 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

SPITAL SURGERY, Poulton Lancelyn Court, WIRRAL

This refers to how SPITAL SURGERY in Wirral respond to PATCHS. It is a fantastic system whereby I can enter a request for managing my severely disabled son’s health issues, and they respond within a couple of hours or less, by contacting the care team or myself, and giving him a FTF Appointment or phoning with advice. I can’t fault Spital surgery’s reaction to PATCHS. for the attention they give to my son.

September 17, 2026
Unprompted review
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Rated 5 out of 5 stars

I am eighty five years old and find…

I am eighty five years old and find patch dreadful and ended up in tears of frustration totally unable to comprehend usage surgery offered no help with my problem the whole set up is disgusting
How do you expect me to cope with this awful service

September 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Very easy to navigate

iPhone patches was very easy to navigate. Very easy to understand the questions and answers were sometimes given in two forms. It’s a simple procedure that is used for non-urgent request and as the Surgery is very busy, the admin staff can go through these requests to then get them triage to the right doctor or clinician.

September 14, 2026
Unprompted review
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