Patients Know Best Reviews 

Quick responsive reply to my enquiry

I am very impressed with the time and care that Tara put into solving my log in problems. It took at least five attempts to finally solve the main problem, with lots of patience on her part and I can only say a big thankyou.

Received an email 2 days ago inviting me to use Patients know best so today I logged in and found a message for today for an appointment at 11am ,30 odd miles away , 4 months of waiting ( it was 11.15 am when I read this). Not had any other notification of this, no information about the hospital ( it's one I never been to and is not anywhere near where I live).
So when the NHS is complaining about their time being wasted perhaps they need to look to their own systems first! They also need to consider not everyone is able to access online information or the ability to travel to hospitals miles away.

Unfortunately it didnt allow me to give no stars, all I wanted to do was input my daily blood pressure readings. No instructions, no help from my Gp. I am quite tech savy but this is appalling. In the end I told my Gp I would bring my results in and they can input them just like I've always done. Such a simple thing to record, but impossible to work out how. Even Google Ai was confused and gave me a 20 step way of recording it in the app. And I am expected to do this twice a day. No thank you.

Really useful service. Easy to navigate. The customer support team are quick and efficient at dealing with any queries.

After initial problems as a result of changes to my Broadband provider which resulted in the system not accepting my log in details even thro the NHS app this was quickly resolved by PKB

Following an exasperating problem regarding logging in issues, the team at Patients Know Best were finally able to resolve the problem. I am grateful to them for their persistence.

so i get an email to say i have a new document and i follow the link provided. Why is so difficult to find the document? Was this system ever tested on real users.

The help that Peaches from customer support gave us was fantastic. Problem took a little time to resolve but everything works well now

The site is easy to use, test results uploaded promptly. All your health records there for you to see.
Basically it does what it says on the tin!!

Helpful people to get me back on track

I had made previous attempts to get help with my account failure . However when the problem was addressed it was remedied very quickly Thanks!!

Quick response, explained why I had a problem, and suggested what I needed to do to rectify it.

I was having issues logging in to my account so emailed PKB who responded very quickly with link to reset password and security question and everything working fine now.

Well, the name says it all, but have they told the NHS this? An often muddled site competing it seems with NHS App, My chart, Chat GP, Patches etc, all leads to
confusion which is not surprising.
Lack of Patient involvement is a one of many problems
but what can you do with an organisation that expects some staff to work their hearts out and others to do next to zero.

I was unable to open a letter from PKB despite changing my password, so I emailed them the problem.
I received a prompt reply that my problem would be looked into.
Within a couple of days they had solved the issue. I am very satisfied with their service.

Simple process with clear advice to get through the required info and process.

Peaches was really helpful

Dreadful website.
Can't register, can't log on, can't select the hospital I had treatment at,can't access anything.
Password reset requested multiple times, no emails received.
Just go round and round in circles.
Very poor as waiting on results for cancer treatment.

good to be in touch and have a quick response