PAYNTR ™ Reviews 

191
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products, especially the shoes, for their excellent quality, design, and comfort. Many consumers also highlight the fast and prompt delivery service, often receiving their orders quickly. However, some customers noted concerns regarding product durability, citing issues like peeling labels, uncomfortable designs, and internal heel structures failing prematurely. A few others experienced inconsistent delivery, including slow shipping, non-receipt of orders, or difficulty tracking packages. Additionally, some reviewers mentioned that products might not be true to size, occasionally requiring exchanges or ordering a size up.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising its quality, comfort, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the excellent quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and fast delivery... See more

Order

Customers had ambiguous experiences with their orders, with some expressing frustration over delayed or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery, excellent product ( perfect fit if you follow the advice and order 1 size larger than normal)

Rated 5 out of 5 stars

I had a great experience my only challenge was I was unable to track my package but it was delivered on time (before scheduling) thank you very much for your services!!!!!!

Rated 5 out of 5 stars

They haven’t arrived yet :) evri haven’t delivered them yet. Plus it’s the winter so I cant actually test them, but I’m Sure these are a great product! I trust the brand.


Company details

  1. Cricket Shop

Information provided by various external sources

Payntr are an independent UK cricket brand specialising in professional and innovative game changing cricket products.


Contact info

3.6

Average

TrustScore 3.5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.6

All reviews

(191)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

AR Cricket shoes. Fell apart within 10 games

I bought a pair of their AR Cricket shoes brand new last season. They lasted 10 games and fell apart. I got a full refund as didn’t buy them directly through Payntr but I would not use them again. Shoes of this price should not be this badly made.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

My order was sent to the wrong address…

My order was sent to the wrong address and on contacting PAYNTR, I received said order within 2 days. As for the gear. Not used yet, it's England, it's too wet

March 8, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Robert, apologies again that you did not receive your original order but thank you for taking your time to leave a 5 star review and it's great to hear you are happy with the service provided.

Many Thanks,
Team PAYNTR

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Rated 5 out of 5 stars

Loving the Payntr Pimples!

Great pimple boots for cricket. The quality of the shoes is clear. Hoping to use them loads this season in the nets and on dry days for batting.

March 12, 2024
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Reply from PAYNTR ™

Hi Tim, thank you for taking your time to leave a 5 star review and it's great to hear you are happy with our cricket pimples.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service when I had to exchange for a bigger size!
Great quality product!
Very happy customer.

March 5, 2024
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Reply from PAYNTR ™

Hi Louise, thank you for taking your time to leave a 5 star review and it's great to hear you are happy with the service and products provided.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Excellent shoes

Excellent shoes. Super fast dispatch and delivery. Would recommend very highly.

March 12, 2024
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Reply from PAYNTR ™

Hi Simon, thank you for taking your time to leave a 5 star review and recommending us. It's great to hear you are happy with the service provided.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Great cricket shoes

Great cricket shoes! Have been wearing these for years. Hope they bring back their trainers soon as I live in them!

February 23, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Freddie, thank you for taking your time to leave a 5 star review and for being a loyal customer over the years. It's great to hear you are happy with the shoes.

Many Thanks,
Team PAYNTR

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Rated 5 out of 5 stars

Order placed

Order placed, delivered within 48hrs. Top service 👍

March 1, 2024
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Mark, thank you for taking your time to leave a 5 star review and it's great to hear you are happy with the service provided.

Many Thanks,
Team PAYNTR

Rated 4 out of 5 stars

Very fast service

Very fast service, good quality shoes.

February 29, 2024
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Reply from PAYNTR ™

Hi Kane, thank you for taking your time to leave us a 4 star review and it's great to hear you are happy with our service and shoes.

Many Thanks,
Team PAYNTR

Rated 1 out of 5 stars

Have not received it yet

Have not received it yet. Not directly your fault but feels like a poor service and a very disappointed boy who doesn’t have spikes which were needed for today

February 27, 2024
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Reply from PAYNTR ™

Hi Maud, we are sorry to hear you have not received your shoes. We have just checked the tracking for your order and following your order on Monday 26/02, delivery was attempted by Royal Mail on Wednesday 28/02 and unfortunately they have said that there no answer and a re-delivery request was arranged for Friday 01/03.

If you are yet to receive the shoes, please can you email our customer service team at info@payntr.com and they will look into this for you to find out what has happened with your delivery to ensure you receive your order as soon as possible.

Many Thanks,
Team PAYNTR

Rated 1 out of 5 stars

Cricket boots too small

Cricket boots too small. I have emailed three times about returning them. No reply so far?

February 26, 2024
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Reply from PAYNTR ™

Hi Martin, we are sorry to hear you have not received a reply to your emails.

Having spoken with our customer service team, they have informed me that they have replied to you this morning to let you know how your shoes can be returned for an exchange.

We do aim to reply to all customers within 48 hours/2 working days which was achieved following your first email on Tuesday evening (27/09).

Many Thanks,
Team PAYNTR

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Rated 5 out of 5 stars

Very happy, quick delivery, great shoes.

Very happy, quick delivery and fit perfectly. Thanks .

February 26, 2024
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Reply from PAYNTR ™

Hi Duncan, thank you for taking your time to leave us a 5 star review. It's great to hear you are happy with the service and shoes provided.

Many Thanks,
Team PAYNTR

Rated 5 out of 5 stars

Bought a pair of golf shoes and gloves…

Bought a pair of golf shoes and gloves in their sale after reading good reviews online. Half price shoes and 3 for 2 on gloves plus free del and 10% off code made this a great deal. Items delivered quickly and shoes are very comfortable and true to size. Very happy with their products and service.

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

credit where credits due

I see a few negative reviews on here , but credit where credits due . I can't fault there customer. service or products.
bought a pair of golf shoes , and as they claimed they were comfortable straight away . fitted perfectly .
the shoes developed a problem not through out of anybodies control .
I contacted them via email on Sunday ,first thing Monday morning I received a response . now id just contacted to enquire after should this problem have happened nothing more . I didn't ask for refunds or replacements at this point .
however in the email they said that this issue shouldn't have occurred and they would be sending out replacements .
I just had to send them some pictures of the shoes and confirm the delivery address. that was on Monday. first thing Thursday morning a new pair arrived .
so in less than a working week they resolved the problem.
so I cannot fault them at all and have to give them 5 stars for their performance on this .
thanks for your help

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Replacement bowling spikes

Replacement bowling spikes

Purchased a pair of bowling spikes at the start of season in April, by August unfortunately the sole on left boot was coming loose. I emailed support with photo evidence and proof of purchase and they arranged a replacement pair straight away - as they did not have size 13 of the old range in stock, (orange colourway) they sent me the latest range instead (green colourway). All within a week - cannot fault the service, very welcome and much appreciated!

September 18, 2023
Unprompted review
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Rated 1 out of 5 stars

Dont buy Payntr boots!

Purchased some £80 Payntr bowling boots and the metal clip holding the strap has completely broken. The are refusing to replace the clip or provide a refund or replacement. Disgraceful.

September 11, 2023
Unprompted review
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Reply from PAYNTR ™

Hi, we are sorry you feel this way. However, as explained in our email, as the shoes were bought from a retailer last August, you need to contact them directly regarding your order.

Rated 1 out of 5 stars

Owned 2 pairs of Payntr cricket spikes.

Owned 2 pairs of Payntr cricket spikes.
First pair lasted a season and a bit before the tabs for the laces rip off. Emailed about this issue but they were not forth coming with any advice only that that type of spike had been discontinued (kinda admitting it was a bad design?)
Bought another pair that wouldn't have that issue and within 10 games the sole had detached, again emailed them they said their was nothing they could do as the 6 month warranty was up.
No discount offered and generally unhelpful customer service.
I have and still do advice other players not to buy this brand.
Also 6month warranty for a game that can only be played for 6 months of the year so buying them near the end of the season means the warranty is pointless.

May 25, 2023
Unprompted review
Rated 3 out of 5 stars

Poor quality, slow customer service

Went to Bunkered live and purchased a pair of golf shoes from their stand.
Got home and discovered one of the shoes to be faulty. Really poor quality leather upper. Marked and damaged.
48 hours following 2 emails and a message on their website and they haven't even acknowledged me.

Shocking customer service, no phone number and completely unresponsive.

14/3/2023 - Issue is resolved and shoes have been replaced. Getting in touch was the biggest headache and once I was able to do that they were indeed very helpful in getting me a new pair.

Still wouldn't regard them as easy to get in touch with, but once I did then everything resolved.

February 27, 2023
Unprompted review
PAYNTR ™ logo

Reply from PAYNTR ™

Hi Jon,

We are sorry that you received a shoe which did not meet the high standards we would expect from our product. At Bunkered Live, we were working with our distributor to sell the shoes on the day and the receipt stated that returns should be directed to their returns email address and they would help as soon as possible.

You first emailed us on Sunday 26th February when we were still at the show and the office was closed and again on Monday 27th February. We replied to you on Tuesday 28th February to let you know that you will need to speak with our distributors who would be happy to resolve the issue for you. Our distributors also emailed you on the same date to try and resolve the issue and get a replacement sent out as soon as possible.

We have since been told that a replacement pair was sent out to you by our distributors.

We are sorry that you feel our response took too long - we aim to get back to customers within 48 hours which we did on this occasion. We hope you enjoy the new pair of shoes you have received.

Kind Regards,
Team PAYNTR

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