Payoneer 

I don't recoument you this fake website to use for payment get way please be aware

I hope if there was less than one star I would put it
Very bad customer service waiting for hours on chat and then false promises to solve the problem and not solved
Email customer service never replies or every week one automated reply
High fees without sick services

My transaction of 440.05 USD has been stuck under review since May 22. I have recently discovered that the recipient's account is completely BLOCKED by Payoneer. Therefore, this transfer is impossible to complete. I have repeatedly requested a cancellation and immediate refund to my balance, but the customer support keeps sending automated replies. This is severe financial negligence. Please check my Case ID: 260605-009059 and return my funds immediately.

Abusive fees, almost 5-6% just to withdraw.

Worst Exchange rate, even though they charge a significant amount on a transaction for example i received $1k they applied fee more than $60+ after that they (charge annual fee as well + transaction fee +worst exchange rate) it means if my pay is like $1k i am gonna receive around 800 after their hidden fee

Customer ID: 17379378
Reference: 260529-003125

I have been a Payoneer customer for over 10 years.
In early June 2026 they initiated an annual KYC review and froze my account for two weeks. During this time I submitted every document requested — Upwork profile, LinkedIn, tax documents, invoices,
time tracking reports, client references — multiple times. Every response was the same automated template, as if nothing I sent was ever read.

The verification team asked me to publicly display my address and phone number on my Upwork profile —
information that Upwork deliberately hides for freelancer safety. This is structurally impossible for any Upwork freelancer to satisfy.

As a result I could not invoice my clients for two weeks, did not receive my monthly income, and had to borrow money from a colleague to survive, and even after the verification was done, they still hold my money over the weekend. My account restriction has now been lifted but my
funds are still held and I have received no response to my last two messages in over a week.

I escalated to VP of Operations filed with Upwork support, and have active external complaints. Ten years of loyalty and this is how they treat customers. VP didn't even bother to reply.

If It hadn’t been for Upwork, I wouldn't have moved forward at all. Last night, Payoneer told me my verification was rejected and then accepted within 2 minutes. And now one day later my payment is still pending.

Avoid if you're a freelancer, and in general just avoid and read related reviews touching on their pathetic Verification and seized funds. Don’t trust 5-star ones, I bet they are fabricated.

Payoneer support team only looks at tickets with no updates and considers mine (which has updates from me) as resolved, even though they've ignored me for a week. This is absolutely surreal. You get a no-reply replies from “support”. I bet none of these people even exist, it is like a simulation. Probably another AI implementation gone wrong. Please stay away.

They use to be good but now there are worst. Stop using them, they are a scam and just runing away with freelancers money

To anyone even remotely considerinng using Payoneer; think again!

Look at a company called "Wise" or other alternatives. I have a measly amount in my account and it's taken months and multiple emails and painstaking attempts to withdraw that money. It will never happen.

I messaged them this morning and expect to receive a generic response around verification documents:

This situation has now become completely unacceptable.

I have submitted the requested verification documents on numerous occasions — at least five to ten times — yet I continue to receive repeated requests for the same information. I recently noticed that my account had been re-enabled, only to be met once again with another request for documentation.

I am at a loss as to what further evidence I can reasonably provide to verify my identity!? To date, I have submitted copies of my ID, my passport, and a photograph of myself holding both my name and the current date, exactly as requested. Despite complying repeatedly with every instruction provided, the issue remains unresolved.

The ongoing cycle of document requests, without any meaningful explanation or resolution, is extremely frustrating and has consumed a significant amount of my time. I expect a clear explanation as to why the documents already provided have not been deemed sufficient, and I would appreciate confirmation of exactly what, if anything, is still required.

Please escalate this matter and provide a definitive resolution as soon as possible. I should not be required to repeatedly submit the same documents over and over again without any indication of what the actual problem is.

I was charged with annual fee even though i received 6,000$ in my account in a year. I need a refund!!!

Be aware Payoneer has annual charges. They will automatically deduct it from your account. Why charge annual fee when we are paying for transaction charges also. Wise offer far better rates and has no annual fee.

This is actually the most frustrating and difficult payment platform. I've had to submit verification documents more times than I can count. They make it so much harder than PayPal, Wise, Starling, Tide and others. This is the only platform I've had them reject perfectly clear documents and give absolutely zero instruction on what was wrong and why documents were rejected. It's just a complete guessing game and an absolute waste of time. I only used it as a client requested Payoneer specifically but I'll be strongly recommending Wise or direct transfer from Starling in the future.

After processing payments for the last 11 years, my account got frozen until I provided documentation I already have in the past provided.

The documentation requested is not the norm and quite invasive. No other site or company demands these.

This freezing as though I had done something wrong inconvenienced an employee of mine needlessly who was counting on his routine payment.

You get an email from "customer service" but you can't reply.

You cannot get a human being on the phone. This in a day when phone calls cost next to nothing and hiring people from around the universe doesn't have to cost more than $5 an hour.

Bottom line, this is a crappy way to treat your customer.

Avoid this company, especially as freelancer. I received a payment from a company I provided a service for, but Payoneer wouldn't release my money until they had performed an ID check. Nothing wrong with checking security. However, I submitted my passport 3 times, and each time they said they couldn't verify, and in the end they requested a different form of ID. At this point, they had been holding my money for weeks because their robot customer service is so slow. Now, I don't have another form of ID, so I asked for the payment to be cancelled and returned to the sender. Then I got a generic message saying "payments are non-refundable. Please contact the retailer if you are unhappy with your product". I got this message several times, the service bot just didn't understand that I am a service provider trying to receive a payment. After almost a month of back and forth with Payoneer and the agency, I finally got the transaction cancelled, so the client could pay me via a different method. Going forward, I will be telling clients that I do not accept payments via Payoneer.

My Payoneer account was permanently closed in early May after a $170 transfer from my client was delayed and reversed. During this time, Payoneer deducted a $29.95 annual fee, leaving a remaining balance of 140.05 USD.

On May 27th, I received a personalized email from a Case Specialist (Reference Number: 260521-000537) promising a definitive update from the compliance department within 1 to 3 business days regarding the payout of my remaining funds. That deadline has now passed with zero response or update.

This is a legally earned freelance balance for my early-stage business. I am not asking to reopen the closed account; I demand that Payoneer manually disburse my remaining 140.05 USD to my linked State Bank of India account (Account ending in: 5365, IFSC: SBIN0000595) immediately. Please have an escalation manager contact me to execute this transfer.

Customer ID: 93209001

This is the worst company a week a go i sent 300 euro with this Payment request ID 16115779
after 1 week they cancel the payment and I should have used more reliable services or company please stay away from this company!

why payoneer work with ebay 🤔 and 1 usd fees what is this payoneer if sellers product sell 10 aus dollars what sellers earn i don't like payoneer any more

They are taking 30$ annual fee. First they addict thousand of people to their service because they were free everyone was choosing them. After they achieved lots of subscribers they forced subscribers to pay 30$ annual tribute. They are bad sly jackals.

I am experiencing an appallingly slow and unjust treatment from Payoneer. My account was suspended back in February due to a glitch in their own two-factor authentication (2FA) system, which failed to send the required SMS codes. Since then, I have been trapped in an endless loop with their customer support, which only replies once a week (strictly during weekends).
With every single reply, a completely new agent takes over the case (the latest one being Evelyn, Reference: 260521-006700) solely to demand a new document, completely ignoring the ones previously submitted, before vanishing again for another week. I have provided EVERY SINGLE requested document: passport with the required photo/date, official bank statements, and compliant proofs of residence.
This is my very first payment on this platform (a wire transfer from Google), and my funds are being held hostage in an abusive manner. This strategy of wearing customers down is completely unacceptable. I demand that a Compliance Manager or a Supervisor immediately review my file (Customer ID: 102153250) to reactivate my account.

From far, from very far the worst financial company I have ever dealt with
In a nutshell, there is no way to have your legitimate profile verified and get your payments from your legitimate business partners.
Submissions remain under review forever, with no notifications, no updates, nothing. When a passport verification fails, they don't either bother to notify you, not to mention to explain what was wrong with your documents.
Just one piece of advice: stay away from this company, do not entrust them a penny, unless you are keen to get frustration and anger anytime you try to deal with them.