I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
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Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Written by the company
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
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Very polite , very helpful, very knowledgeable, very understanding and took his time to explain things to me .
Response time good and easy to set up arrangement
Advisor was very helpful and polite and provided the help i required.
The advisor we spoke with was understanding, helpful and supportive.
A credit to you organisation.
The gentleman ( Andrew) I spoke to was very easy to talk to and resolved the problem very quickly, he also gave me a no. to call to deter any further misunderstanding that may occur in the future 😊
Gave me help and time.. and assured me about everything.
Thank you Andrew
Overly persistent with constant calls every day even after being told not interested
Had a phone call from Kyle, he was very kind and understanding of my situation.
Really calm and pleasant lady on the call who dealt with everything in a fair and professional manner
Great experience, Jordan R was very professional and helpful and listened to everything I had to say, very nice man and easy to talk too, 10/10
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