Resolvecall Ltd Reviews 

2,002
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,612 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff and customer service for being exceptionally understanding, friendly, and supportive, especially when discussing sensitive financial situations. Many people appreciate the helpfulness and knowledge of the agents, who efficiently resolve issues and assist in setting up manageable payment plans. The overall service and user experience are consistently described as easy, straightforward, and helpful, leading to a positive outcome for most consumers. However, some people mentioned concerns regarding collection practices, including certain communication methods or visits related to outstanding amounts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, understanding, and efficiency... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Payment

Clients share positive opinions on payment, with many reviewers finding the process of setting up payment... See more

Service

Customers had positive experiences with service, often describing it as brilliant, straightforward, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and easy the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more

Company replied

Rated 5 out of 5 stars

They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more

Company replied

Rated 5 out of 5 stars

I was nervous prior to calling but being as candid as I could and articulating my situation to Joseph, I ended the call feeling more positive. The empathy and assistance with options available to me... See more

Company replied

Rated 5 out of 5 stars

Every time I have delt with these people they have been more than accommodating of my situation and worked with me to make repayments manageable. Donna was brilliant today and made sure I was ok finan... See more

Company replied


Company details

  1. Debt Collecting
  2. Debt Collection Agency
  3. Non-Bank Financial Service

About Resolvecall Ltd

Written by the company

Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.

Our approach is guided by four core values:

  • Reliability — ensuring we keep our commitments;
  • Responsiveness — quickly addressing customer needs;
  • Resoluteness — finding the best solutions for each individual case;
  • Reasonableness — always treating people with respect and understanding.

Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.

We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.

At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.

Here to Help You

Written by the company

Clear, Fair, and Respectful
At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,002)

1,632 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not a great company.

Not a great company.

July 17, 2026
Resolvecall Ltd logo

Reply from Resolvecall Ltd

Thank you for taking the time to leave a review. We’re sorry to see that your experience appears to have fallen short of expectations, although no further details were provided for us to understand what happened.

We would welcome the opportunity to look into this properly, so please contact us on 0141 212 8500 with more information and we’ll do our best to assist.

Rated 5 out of 5 stars

Great experience

Great experience, Jordan R was very professional and helpful and listened to everything I had to say, very nice man and easy to talk too, 10/10

July 23, 2026

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