I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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I received a text message saying I was going to receive a visit from someone about an outstanding debt and I had to call Resolvecall ltd. I got a great man named Jordan who put my mind at ease and tal... See more
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I was nervous prior to calling but being as candid as I could and articulating my situation to Joseph, I ended the call feeling more positive. The empathy and assistance with options available to me... See more
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You don’t like getting in touch with people you owe money, but I was not on the phone long but I told them the problems we were having and was told that the dept was going back to the original compa... See more
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Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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The gentlemen I spoke to was incredibly…
The gentlemen I spoke to was incredibly helpful, informative and speedy in helping resolve a stressful situation.
July 27, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear that our colleague was helpful, informative and able to resolve your query quickly. We understand that these situations can be stressful, so it's great to know they were able to provide the support and reassurance you needed.
Thank you for your kind feedback. It is greatly appreciated.
Really helpful & easy to talk to
July 27, 2026
Reply from Resolvecall Ltd
Thank you for the positive feedback.
Reply from Resolvecall Ltd
Thank you for the positive feedback. We are glad you found the service easy to use.
Helpful advisor
The advisor I spoke to (Tiegan) was excellent. She put me at my ease and helped me work out a comfortable repayment plan. She was very reassuring to me. Thank you
July 27, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with Tiegan. It's great to know that she was able to put you at ease, provide reassurance and help you agree a repayment plan that you were comfortable with.
We understand that discussing financial matters can sometimes feel daunting, so we're pleased that Tiegan was able to make the process a positive one. We'll be sure to pass your kind comments on to her.
Thank you again for your feedback.
Very professional and understanding.
July 27, 2026
Reply from Resolvecall Ltd
Thank you for the positive feedback.
Kyle was very helpful
July 27, 2026
Reply from Resolvecall Ltd
Thank you for your feedback, we are glad Kyle was able to help you.
Very polite
Very polite , very helpful, very knowledgeable, very understanding and took his time to explain things to me .
July 27, 2026
Reply from Resolvecall Ltd
We are pleased you experience was a positive one, thank you for taking the time to give feedback.
Response time good and easy to set up…
Response time good and easy to set up arrangement
July 25, 2026
Reply from Resolvecall Ltd
Thank you for the positive feedback.
Reply from Resolvecall Ltd
Thank you for the positive feedback.
Advisor was very helpful and polite and…
Advisor was very helpful and polite and provided the help i required.
July 24, 2026
Reply from Resolvecall Ltd
We're delighted to hear that our advisor was very helpful and polite, and successfully provided you with the assistance you needed. Thank you for sharing your positive experience!
The advisor we spoke with was…
The advisor we spoke with was understanding, helpful and supportive.
A credit to you organisation.
July 25, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that the advisor you spoke with was understanding, helpful, and supportive. It's wonderful to know that your experience made you share that they are a credit to our organization.
The gentleman ( Andrew) I spoke to was…
The gentleman ( Andrew) I spoke to was very easy to talk to and resolved the problem very quickly, he also gave me a no. to call to deter any further misunderstanding that may occur in the future 😊
July 24, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our team member was able to quickly resolve your problem and provide helpful information for the future. We appreciate your positive feedback!
Gave me help and time.
Gave me help and time.. and assured me about everything.
Thank you Andrew
July 24, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with Andrew. It's great to know that he took the time to listen, provide the support you needed and reassure you throughout the conversation.
We'll be sure to pass your kind comments on to Andrew. Thank you again for your feedback.
Overly persistent with constant calls…
Overly persistent with constant calls every day even after being told not interested
July 17, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience.
We have reviewed the information available to us but have been unable to identify any call records matching the details associated with your review. We take concerns regarding unwanted contact seriously and would like the opportunity to investigate this further.
If you could please contact our Customer Support team on 0141 212 8500, we will be happy to review the matter with you, investigate your concerns and, where appropriate, ensure your contact preferences are updated.
Reply from Resolvecall Ltd
Thank you for taking the time to leave a review. We’re sorry to see that your experience appears to have fallen short of expectations, although no further details were provided for us to understand what happened.
We would welcome the opportunity to look into this properly, so please contact us on 0141 212 8500 with more information and we’ll do our best to assist.
Reply from Resolvecall Ltd
Thank you for the feedback, we are pleased the service was easy for you.
Had a phone call from Kyle
Had a phone call from Kyle, he was very kind and understanding of my situation.
July 24, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with Kyle. It's great to know that he was kind, understanding and took the time to listen to your circumstances.
We'll be sure to pass your kind comments on to Kyle. Thank you again for your feedback.
Quick and easy to use
July 24, 2026
Reply from Resolvecall Ltd
We're so glad to hear that our service was quick and easy for you to use. We appreciate your positive feedback!
Really calm and pleasant lady on the…
Really calm and pleasant lady on the call who dealt with everything in a fair and professional manner
July 24, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with our colleague. It's great to know that you found them calm, pleasant and professional, and that your query was dealt with fairly.
Thank you for your kind feedback. It is greatly appreciated.
Very helpful and friendly
July 23, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to share your positive feedback. It is great that you found our service to be both helpful and friendly.
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