I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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I received a text message saying I was going to receive a visit from someone about an outstanding debt and I had to call Resolvecall ltd. I got a great man named Jordan who put my mind at ease and tal... See more
Company replied
I was nervous prior to calling but being as candid as I could and articulating my situation to Joseph, I ended the call feeling more positive. The empathy and assistance with options available to me... See more
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You don’t like getting in touch with people you owe money, but I was not on the phone long but I told them the problems we were having and was told that the dept was going back to the original compa... See more
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Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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Overly persistent with constant calls…
Overly persistent with constant calls every day even after being told not interested
July 17, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience.
We have reviewed the information available to us but have been unable to identify any call records matching the details associated with your review. We take concerns regarding unwanted contact seriously and would like the opportunity to investigate this further.
If you could please contact our Customer Support team on 0141 212 8500, we will be happy to review the matter with you, investigate your concerns and, where appropriate, ensure your contact preferences are updated.
Reply from Resolvecall Ltd
Thank you for taking the time to leave a review. We’re sorry to see that your experience appears to have fallen short of expectations, although no further details were provided for us to understand what happened.
We would welcome the opportunity to look into this properly, so please contact us on 0141 212 8500 with more information and we’ll do our best to assist.
Reply from Resolvecall Ltd
Thank you for the feedback, we are pleased the service was easy for you.
Had a phone call from Kyle
Had a phone call from Kyle, he was very kind and understanding of my situation.
July 24, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with Kyle. It's great to know that he was kind, understanding and took the time to listen to your circumstances.
We'll be sure to pass your kind comments on to Kyle. Thank you again for your feedback.
Quick and easy to use
July 24, 2026
Reply from Resolvecall Ltd
We're so glad to hear that our service was quick and easy for you to use. We appreciate your positive feedback!
Really calm and pleasant lady on the…
Really calm and pleasant lady on the call who dealt with everything in a fair and professional manner
July 24, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with our colleague. It's great to know that you found them calm, pleasant and professional, and that your query was dealt with fairly.
Thank you for your kind feedback. It is greatly appreciated.
Very helpful and friendly
July 23, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to share your positive feedback. It is great that you found our service to be both helpful and friendly.
Reply from Resolvecall Ltd
We are so glad to hear that you found our service easy and helpful. We appreciate your kind words!
Reply from Resolvecall Ltd
Thank you for sharing your positive feedback. We are so pleased to hear that you felt respected and treated fairly during your experience with us.
Great experience
Great experience, Jordan R was very professional and helpful and listened to everything I had to say, very nice man and easy to talk too, 10/10
July 23, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with Jordan. It's great to know that you found him professional, helpful and easy to talk to, and that he took the time to listen to your circumstances.
We'll be sure to pass your kind comments on to Jordan. Thank you for your recommendation and for taking the time to share your experience.
Reply from Resolvecall Ltd
Thank you for the positive feedback.
Polite and easy to deal with
Polite and easy to deal with , your customer service personnel Donna was very polite understanding and helpful ,
July 23, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with Donna. It's great to know that you found her polite, understanding and helpful, and that she made the process easy to deal with.
We'll be sure to pass your kind comments on to Donna. Thank you again for your feedback.
Excellent service
Excellent service ! Amazon staff the lady was so helpful she managed to resolve the problem. 10/10
Very helpful.
July 22, 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with our colleague. It's great to know that she was able to resolve your query and provide the support you needed.
Thank you for your kind feedback and for your 10/10 rating. It is greatly appreciated.
Hi very greatful for yr help today…
Hi very greatful for yr help today switching 0ver my mobile n landline number i will paying as soon as iam paid thanks again sorting them for me bringing accounts update
July 23, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear that our colleague was able to help you update your contact details and assist in bringing your account up to date.
It's great to know that you found the process helpful, and we appreciate your kind feedback. Thank you again for taking the time to share your experience.
Reply from Resolvecall Ltd
Thank you for the positive feedback.
Friendly and considerate
July 23, 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for the positive feedback.
So helpful and friendly
I am in a bit of a situation, the guy on the phone was so helpful and friendly. I always suffer with anxiety but how they speak with you and try to help you was easier than I thought and set up a payment plan to suit my budget. Thank you.
July 23, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review.
We're pleased to hear about your experience with our colleague. We understand that discussing financial matters can sometimes feel overwhelming, so it's great to know that you found them helpful, friendly and easy to talk to.
We're also pleased that you were able to agree a payment plan that suited your circumstances. Thank you for your kind feedback and for taking the time to share your experience.
Reply from Resolvecall Ltd
Thank you for sharing your positive feedback. We're so pleased to hear that you found our service helpful and that you felt no pressure.
Reply from Resolvecall Ltd
We're so pleased to hear that our team member was polite, helpful, and put you at ease. Thank you for your kind words.
Bully firm that badger you to death day…
Bully firm that badger you to death day n night 7 days a week
June 25, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review. We’re sorry to hear about your concerns.
We are unable to confirm the specific account you are referring to from the details provided in your review. Where an issue is identified with a payment arrangement, we will contact customers to make them aware and ask them to get in touch so the matter can be discussed and resolved.
If you believe this relates to your account, or if you remain concerned, please contact us directly on 0141 212 8500 so we can complete the required security checks and look into this further with you.
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