Paysafe Reviews 

1,255
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with payments, noting that funds were frequently held, delayed, or not released, often leading to frozen accounts. People also found customer service to be largely unresponsive or non-existent, characterized by generic replies and extreme difficulty in contacting a representative. Furthermore, consumers struggled to obtain refunds. However, some customers also noted positive aspects, such as good communication and an easy setup process.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many reporting that funds were never released or were... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as non-existent or very... See more

Refund

Consumers find refund experiences to be highly frustrating, with many reporting significant difficulties in... See more

Response time

Users describe negative interactions with response times, frequently reporting long waits for replies to... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting difficulties reaching a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pay Safe replied to my complaint on Trustpilot, with the same standardized reply to all complaints; We take our customers' concerns very seriously and are committed to improving your experience. Pleas... See more

Company replied

Rated 1 out of 5 stars

Worst experience ever. I was looking for another merchant account that had lower fees and less hold time than stripe which led to speaking their sales Girl Savanna McGee who promised so much but unde... See more

Company replied

Rated 1 out of 5 stars

Upon receiving an automated standard reply from both Paysafe and Skrill, I am now waiting for the voucher to be refunded. I have filled the form regarding my bank details etc, how long should it tak... See more

Company replied

Rated 1 out of 5 stars

After processing our first payment as a trial for 2,900.00 they froze the account and gave us 1 day to comply with our bank statements for 6 months. We gave them a detailed account invoice in pdf form... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Paysafe is a global payments platform powering the experience economy, helping businesses and consumers send, receive and manage money with confidence. Designed to handle complexity at scale, we make payments easier, faster and safer—reducing friction, lifting performance and enabling better experiences at every touchpoint


Contact info

1.4

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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No recent history of asking for reviews

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1.4

All reviews

(1,255)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not even 1 star

Not even 1 star! Scammers, the worst company ever! Don’t do business with them!

October 15, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Slow!!!!!

Literally the slowest!!! At processing transactions 5 days!!!!! Pony express would be faster!!! Not even funny..... Trash

December 13, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi Steve Cook, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Don’t trust this company

Aged early 40’s, this is by far the most terrible organization to have ever dealt with. Please be aware before you choose to put money in this. You will be left frustrated.

December 5, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, we're unable to provide account help here due to security concerns. If you have an open support case, please check the status in your account. Otherwise, please visit the paysafecard support page for further assistance: https://utm.io/uhDww

Rated 1 out of 5 stars

WORST PAYMENT PROCESSOR

They approved my account and the second day my account was on hold for no reason at all! I didn’t get a notification or email or anything until a week later so I was still processing payments for a week and they said “The review identified inconsistencies that could not be verified” I was never asked to verify anything and I never received a POS SYSTEM!! NOW THEY ARE HOLDING MY FUNDS FOR 180 DAYS FOR NO REASON AND I CANT EVEN RECOUPE 4k from customers this is the worst company!! THEY NOT RATED A 1 STAR FOR NOTHING

November 30, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

We’re sorry for your experience. The hold was placed due to compliance requirements following an account review. Please contact our support team for assistance.

Thank you.

Rated 1 out of 5 stars

Scam

Gave them all relative information that is verifiable with public records. They responded that their were inconsistencies, of which there were none at all. Seems they just collect business and personal data. Buyer beware.

December 4, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your feedback. We’re sorry for the confusion and will review this to improve accuracy.

Thank you.

Rated 1 out of 5 stars

Worst customer support I have ever seen

16 digit code worked once now it says "Transaction cannot be completed" and support don't answer back even once. I'm seeing many similiar stories and people never getting their money back.
Edit: I have tried to contact support 3 times on the page you sent but never getting answer back so what now??

December 4, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 5 out of 5 stars

DOING EVERYTHING THEY CAN TO AVIOD…

THIS HAPPENED IN AUGUST, AND IM STILL WAITING FOR MY MONEY. PAYSAFE ARE DOING EVERYTHING THEY CAN TO AVIOD GIVING ME BACK MY OWN MONEY! MAKES NO SENSE
SCAMMERS, 15 WEEKS WITHOUT RESOLUTION. THEY DONT WANT TO REFUND MY MONEY, NOT ANSWERING EMAILS, HANGING UP AFTER GIVING MY DETAILS OVER PHONE SUPPORT. PAYSAFE IS A JOKE. AFTER COUNTLESS UNANSWERED EMAILS, AND NO RETURN CALLS, IM SICK OF CHASING TO GET MY MONEY FROM THESE SCAMMERS. THERE GOOD UNTIL THEY GET YOU. THE FUNNIEST THING IS THEIR REPLY, NO HELP AT ALL, THEY ONLY REPLY TO TRY TAKE DOWN YOUR REVIEW. REAL SCAMMERS

August 23, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear of your experience. We're unable to provide account help here due to security concerns. Please check the status in your account or visit the paysafecard support page for further assistance: https://utm.io/uhDww

Rated 1 out of 5 stars

We have been using this company for 6…

We have been using this company for 6 years and have multiple accounts with them processing in excess of $1M annually. We have had a few issues with them in the past but most of these companies are really slimy. When one of the terminals stopped working in June, I called and ordered a replacement and paid for 2 day shipping. After multiple inquiries, apparently the request and signed contract got lost on their end. Now we are in November and the terminal I had has broke so I have no terminal. When I call the customer support, they tell me to go to their website to cancel. After spending hours and multiple customer support calls, They forgot to create a username for the account I was trying to cancel. Now you have effectively lost all my business.,

November 25, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for sharing your feedback. We appreciate the opportunity to address your concerns. According to our records, a member of our Customer Service Team has reached out to you directly, and the issues outlined in your complaint have been addressed. If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Rated 1 out of 5 stars

Scammers

Scammers! No Customer Service! Lying about refunds

November 20, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

I've been with them for only 3 days and…

I've been with them for only 3 days and was NOT informed at the time of my onboarding that they process Credit Card payments 48 hours AFTER cards are swiped / keyed in. I would have NEVER signed up with them had I known this. I will be switching to another merchant processor ASAP!

November 5, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your review. We have reached out to you via Trustpilot. Please provide your contact information associated with your account for further review of this matter. We look forward to hearing from you.

Rated 1 out of 5 stars

As a business dealing with Paysafe has a poor reputation, and my experience suggests they tolerate racial discrimination. It's best to avoid them.

My business dealings a horrific experience with this company and application paysafe and their customer service. The representatives were unprofessional, and I faced racial discrimination. They also froze my account and took my money without providing any explanation. It's shocking to see them acting innocent and playing the victim. I'm left wondering if any business owner has ever refunded $2500 to 24-25 customers. The whole situation seems suspicious. I've tried to leave a review, but they took it down. I'm warning everyone to avoid this company, Paysafe, and their app at all costs. The complexity of dealing with them is exacerbated by multiple branches and language barriers.
lol Secruty of what? Let's put all our cards on the table and see how things play out. Hopefully, karma will do its part and bring balance to your company.
Instead of threatening to involve your lawyer, why not let a judge and jury decide? I have all the evidence we need, including recordings and emails, so let's present our cases and let them make a fair judgment.
Mr& Mrs security issue?

October 6, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

This company is probably the worst…

This company is probably the worst merchant company that I ever dealt with their risk management team lies continues to just tell you tomorrow tomorrow tomorrow that they'll be done the review, they just hold your money and definitely do not give you any answers I would stay away from this company if you're not looking to get your account on hold and your money tied up after they open up your account. The worst Customer Service, and just broken promises every day..

October 20, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your review. We have reached out to you via Trustpilot. For further review of this matter please provide your contact information associated with your account. We look forward to hearing from you.

Rated 1 out of 5 stars

Poor Service

I applied for one of their products, Skrill to be specific but still no response on my application, I've been waiting since September and to make this worse I can't even track the progress of my application.

September 19, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the Skrill support page: https://utm.io/uhDwT

Rated 1 out of 5 stars

Paysafe constantly has probUnreliable service, useless support – stay away, you will lose your money

I have to warn anyone thinking of using Paysafe: their system is a nightmare. You need to be extremely lucky just to make a purchase with their virtual debit card-most of the time, it simply doesn’t work. Trusting this card can put you in an incredibly embarrassing situation at checkout.

Support? Forget it. Nobody answers requests. Their AI “assistant” is completely useless, and their so-called status page (status.paysafe.com) is nothing but a lie. Most of their services, especially the cards, almost never work.

Here’s how their scam-like system works: at first, everything runs perfectly. You feel like you can trust them, so you deposit larger amounts. Slowly, they start sending fake “surveys” to your email, pretending to care about your satisfaction. You start thinking, “Wow, what a great company that really cares about its customers.” But it’s all a trap to keep you trusting them-until more problems inevitably appear.

Once you load around €400–500 into your wallet, your card will suddenly get blocked. No warning. No explanation. No way to unblock it. Meanwhile, you waste hours sending support requests and navigating their broken website, encountering more errors at every turn. If you try calling them, don’t even bother-you’ll never get through to a real person.

If you’re lucky and your account isn’t blocked, you might eventually withdraw your money-but after going through this, you will never, ever recommend this company to anyone. Not even your worst enemy.

It’s shocking that a company registered in Bermuda with offices in London can operate like this without any accountability. The way they run their business makes you wonder how they haven’t been shut down or investigated yet.

Consider this your warning: don’t be fooled by Paysafe’s initial smooth start. It’s a trap, and it’s not worth the risk.

September 28, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi Harmony Tinker, sorry to hear of your experience with your paysafe card account. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

I just what to say scames are using…

I just what to say scames are using crystal finance as did paysate finance they i asking the same sing as they did before asking for 50.00 or 28.00 they have alrady scames 350.00 do not pay any money they is no loan they must sing i verry stiped to fall for the sam scam as before do not pay any money as the is no loan

October 9, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Eddie from Paysafe illegally ran my…

Eddie from Paysafe illegally ran my credit within 10 minutes and declared my application!

Then when I tried to call back to speak to a manager you can’t they want to verify that you have an account and then they say I am going to have to have a manager call me back and then when the manager does call me back he’s arguing with me over the phone he never asked for my Id or anything he just ran my credit

Don’t Do Business with shady Company!

Eddie never told me he would be running my credit! And without a physical ID. I would like this Inquiry Removed. I think under the circumstances it should be removed but when I talked to management they said it will not be removed but I Implore customers not to do Business with them.

October 6, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

In review of your signed merchant application, you agreed to have your personal credit reviewed by selecting the "I agree" box, signed your signature and dated the application. Please see below the statement in section XII of the application:

FAIR CREDIT REPORTING ACT CONSENT: YOU UNDERSTAND THAT BY SELECTING THE I AGREE BOX IMMEDIATELY FOLLOWING THIS NOTICE AND SIGNING BELOW, YOU ARE
PROVIDING ‘WRITTEN INSTRUCTIONS’ TO PAYSAFE PAYMENT PROCESSING SOLUTIONS, LLC (“PAYSAFE”) UNDER THE FAIR CREDIT REPORTING ACT, AUTHORIZING PAYSAFE
TO OBTAIN INFORMATION FROM YOUR PERSONAL CREDIT REPORT OR OTHER INFORMATION FROM EXPERIAN AND/OR OTHER CREDIT REPORTING AGENCY (“CONSENT”). YOU
AUTHORIZE PAYSAFE TO OBTAIN SUCH INFORMATION IN CONNECTION WITH YOUR APPLICATION FOR COMMERCIAL PAYMENT CARD SERVICES AND ANY OTHER APPLICATION
YOU SUBMIT TO PAYSAFE FOR ADDITIONAL SERVICES.

Rated 2 out of 5 stars

Casey non-response

I spoke with Casey about onboarding with paysafe. He asked me to send our current merchant statements for comparison - it's been over a week since I sent them & no response. I've tried calling his direct number & left messages to no response. Called the main # today and was transferred to Casey but it was just a forever hold. Now today I see another review that says they were told paysafe is not taking new customers?? Not at all happy with their company. Shame because their rates seem pretty good.

October 2, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your review. We have reached out to you directly via Trustpilot for more information. Please be sure to respond with your contact information associated with the information on file for further review.

Rated 1 out of 5 stars

💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩

💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩. DO NOT SIGN UP WITH PAYSAFE!!! THEY WILL. ROB YOU!! I'm a real business owner of 18 years and I've never dealt with more nightmare than with pay safe. They stole so much money from me opening up a second account that I didn't use for two years and for those two years they drained my checking account for an account that I didn't even use.!!!! 👎👎👎👎👎👎👎👎

September 25, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your submission. We can understand your frustration.
We have reached out to you directly via Trustpilot to gather more
information. We look forward to hearing from you.

Rated 1 out of 5 stars

Very unprofessional

I scheduled a call to get onboarded on their platform as a merchant. The PaySafe employee does not show up on the call they scheduled. Fine... Things like this can happen. I send an email to ask for a follow up and no response was given to that email. I sent another reminder a week after the initial meeting and they mentioned they're not accepting new customers? This is extremely unprofessional behaviour and I'm quite disappointed.

September 23, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your submission. We further reviewed this matter, and it was found there was a technical issue that previously intercepted email communication responses. The issue has been resolved. We apologies for the delayed response and any inconvenience caused.

Rated 1 out of 5 stars

Stay away from these lot. Waiting over a week for there customer service to reach out and it’s so frustrating. In the time I’ve wasted on the call credit and emails/calls I’d say I’m down about €50/60 all in .Lost a customer with this happening

No one go near this website. There the biggest scammers ever . Paid for €25 worth of paysafe on the 16th of September I’ve rang numerous of times I’ve emailed numerous of times the codes not working . It’s been with a case agent now since the 17th . I will never use these again. The amount of time and call credit I’ve wasted ringing from Ireland is a joke and they could care less
about there customers. STAY AWAY!!! I’m not even ringing or emailing anymore they can keep it. Such a bad experience from something I used so often . Lost customer!!!!

September 15, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi G Clancy, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

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