Paysafe Reviews 

Hello, I'm Vilson Xhangoli.And I used paysafe card for online payments and shops or cafes it didn't work well there were always problems and as soon as I put in cash twice for 25 € they blocked my paysafe account And they asked me for some data, I sent them all, but it's still blocked as my account is still blocked. I don't understand why they're doing this when I've sent you everything they asked for.Don't use paysafe card, it's a scam and will take your money.

Day 5, still no contact no update. Customer service is soo rude STAY AWAY FROM THIS COMPANY!!!!! SCAMMERS Day 3 update still no update from paysafe, they have had the funds and are not sending them onto us. Betting website are aware and im going to make all other operators aware. This company is scamming people !!!! TO ALL BETTING COMPANIES OUT THERE!!!! SCAMMERS DONT USE!!!!!!! This company hasn't paid many of its customers. Quick enough taking your money. I'm going to reach out to every company it uses. SCAMMERS!!!!!
Been back on phone this morning had a rude women that just kept telling me no and talking over me. Asked for more personal details, scammers and fruad. Anyone that has experienced the same thing I would go through your bank and request all funds you have ever paid through you bank to paysafe back. Why should they benefit from taking money when they cant pay it back out.

Shut me down for no reason. I used them for 2 $70 charges on hoodies and instantly on hold as a risk. Do not use!

If I could rate no stars that's what it would be. As a new small business owner after them contacting me I decided to give it a try. The worst and biggest costly mistake I ever made. I would not recommend them to my worst enemy after such horrible costly experience.

I have been a major merchant producing representative in the Electronic Payment space for 13+ years and have boarded close to 1,000 merchants over that time frame. In short, I've boarded, by necessity and request, merchants desiring to use Clover Equipment, which comes with a mandatory partnership with Paysafe, on 9-10 occasions. In my entire career I've never dealt with a more incompetent, poorly trained entity than the combination of Paysafe and Clover. Their respective customer support and service is unbelievably bad with no remorse or apologies ever offered for what I would call extreme negligence. This is the first review I've bothered to write over the course of my career- after spending 15+ hours on the phone going from various "departments" to supervisors, I've thrown in the towel for good. One of my valued merchants takes AMEX actively and discovered one evening that his Clover Flex would no longer accept AMEX. Over the course of two months we were bounced back and forth from Paysafe to Clover, and back again in an attempt to resolve the disappearance of AMEX acceptance. After 30+ days of chasing this down we managed to temporarily resolve the issue- only to have it rear its head again just one month later. Imagine, another 10+ hours of phone work and we're still nowhere near a fix for my merchant. I could go on and on but I'll stop there. The moral of this story is, if you are a merchant RUN from any association with Paysafe or Clover.

You'll learn to regret the alignment I can assure you. Hundreds of satisfied clients over the years- I've built my book of business on keeping customers processing cost efficienly and keeping them happy. EVERY Paysafe / Clover merchant I've boarded has either left or been transitioned to a completely different system with the exception of this one, I am now officially out on all of them.

PaysafeCard ARE 100% THEIVES...I purchased a $100 paysafe voucher from a shop where i have done so multiple times,normally this voucher on its own is all i need,i would type voucher number directly on the deposit section of whatever platform i was on and deposit would tranfer no problem,all of a sudden i have open an account with paysafe in order to use a voucher,so ok i deposit into the account that I HAD to open in order to use this voucher and they immediately blocked me from accessing it,no explanation givin,if the voucher was fraudulent why would take the money off it? 4 months later now of back forth messages,sending me links of verification that dont work....they have now requested my bank details in order to refund my money WTF and also terminated my account for breaching there TERMS & CONDITIONS.....YET WILL NOT ADVISE ME ON HOW I HAVE ACTUALLY BREACHED THEM...IF THIS WAS THE CASE YOU WOULD HAVE SAID THAT 4 MONTHS AGO😂😂
THIS COMPANY IS A COMPLETE SCAM ...DO NOT DO ANY TRANSACTIONS WITH THEM... THEY ARE NOT TO BE TRUSTED

I keep on receiving farudolent attempts of access to my account by Paysafe does not let me close my account! They are not satisfied with my full identification but require information I no longer have, like date of registration, place/ date of attempted access and other supid, secondary details that I don't have and don't know how to gather. It is my right to erase my account just by identifying myself but they don't allow me. Assistance provided by a mysterious An Coimisiún um Chosaint Sonraí, 6 Rae Pheambróg, Eire (!!!) replied AFTER TWO MONTHS! STAY AWAY FROM PAYSAFE!!

Please I just get paysafe card some minutes ago and I try to redeem it there nor money inside

Customer service is belligerent and rude even when you are calm and friendly. There is a horrible level of incompetency at the company. They don't do what they say, they freeze payments and delay refunds. They improperly issue 1099-k forms and will admit the error but will not re-issue and tell customer to just note correct amount and "don't worry"

Just want to apologise for the review I left a week or so ago they have helped me out and I want to say thank you for your help

What A complete amateur company they charge a withdrawal fee but still 5 days on still waiting... After many thousands in transactions with this company its time to move on

Horrible, be careful about opening an account or depositing large sums of money. Over a week ago, I opened an account, entered a PIN, and an hour later the account was blocked. I've already sent 10 emails with no response. The account is blocked and I can't access my money. This is called theft. I'm going to file a complaint. Never again will I use Paysafecard. Horrible.

47 minutes hold time. Need to be verified using "owner's" last 4 of social. Tax ID, bank info, nothing else. Don't know any owner that wants all employees to have access to last four of social. When asked for manager, line went silent.

I obtained Merchant Service through PaySafe. I was assured that there would be no fees. I was deceived because there were fees. They should be honest about those fees and let potential customers know upfront. The cancellation process was also cumbersome.

Upon filing the review, I was contacted by PaySafe for my account number, which I provided to them. They never got back to me after that, which shows what a bad and unreliable company they represent.

Dreadful customers service, scammers, rude, shall I go on, withholding money from me after deleting my account for no reason terrible service

I had someone send me money on the paysafe account Iban. I have recieved money multiple times from this person. It has been 8 days and support only gives me blanket replies and back office does not reply. They have not informed me of any hold and the account continues to operate otherwise normally. They are holding 750 euros and choose not to reply. They are scamming and ripping people off. Use any other service other than paysafe.

UPDATE 30 Dec 2025: It's funny that paysafe can reply within a day here and tell me to contact their customer service but their actual customer service can't seem to reply at all. 9 days in and still no answer from support on why they have held the incoming transfer.

UPDATE 5 JAN 2026: PAYSAFE STILL REFUSES TO HONOR A CALL BACK AND INFORMATION REQUEST. INCLUDING A NOTIFICATION THAT THEY ARE PROCESSING MY GDPR REQUEST SINCE 15 DAYS. LAWSUITE WILL BE LOGGED AS PAYSAFE HAS NOT MADE A SINGLE ATTEMPT TO REACH OUT. THE ACCOUNT IS STILL OPEN AND NOT BLOCKED THEREFOR THERE IS NOT REASON TO WHY THEY HAVE FAILED TO RESPOND AND CREDIT MY ACCOUNT

These people owe My Business 756.00 . THIS MONEY CAME OUT 1 YEAR A WHOLE YEAR WHEN CANCELED SERVICE. I CONTACTED THE Attorney General now I will contact BBB. Worse Company I ever dealt with in almost 60 years of life PLEASEEEEE DO NOT TRUST them or MERCHANT ONE. Through a private investigation I found out they are in the same Building. BEWARE!!!!!!!

I made 2 paysafe transactions that were both confirmed payment that they never gave to the merchant. There’s no customer support and I’m out $300 now.

My business has been closed for five months now. I'm still being charged a monthly fee that I cannot get lifted for whatever reason, costing me returned and overdraft fees until my bank finally closes my account at the end of this month. I've received emails that my account is closed and there will not be any additional fees. It's never correct and by this time I've racked up $700 in charges I cannot reverse. My Paysafe sales rep is powerless to make anything happen and customer service apparently is unable to help with anything.

If I could give them zero stars I would. I was given $250.00 in paysafe vouches, which I thought ,no worries I'll just create an account then transfer to my bank. You can't do that in Australia. I contacted through the app to do this, they kept coming back saying I missed some information. So after two weeks of this I finally got hold of customer service by phone. They seemed so helpful, no they are not. They have closed my account and I never got my money. Its Xmas, I was just made redundant and needed that money. Please if you don't need a paysafe account, don't get one as their service centres are overseas and they will not help you