PB Tech Reviews 13,393

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficiency of the mail order service and the speed of delivery, with many items arriving quickly, often the next day. The website is frequently highlighted as easy to use, offering competitive prices that are often lower than other companies, including shipping costs. People appreciate the excellent communication and prompt updates regarding delivery times, ensuring a smooth ordering process. The quality of products is generally well-described on the website, and the overall service, including after-sales support, is considered exceptional. Many consumers find the prices competitive and the product range excellent, making it a go-to for electronics and IT equipment. However, some customers also noted issues with second-hand products and repair services, experiencing problems with laptops that were returned in worse condition or with non-functional parts. There were also instances of delayed deliveries, with some orders taking significantly longer than expected, and concerns about price matching policies.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the speed of... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and often the... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One thing about PB Tech is they know what they are doing and are very happy to help you chose exactly what you need. Always interesting store, mail order very efficient. Web site is good and inform... See more

Rated 5 out of 5 stars

First time using PB Tech but I was really impressed with them. The website was easy to use and their prices including shipping was a lot lower than other companies. They kept me updated with the expe... See more

Rated 5 out of 5 stars

I usually buy from PB Tech online but have also visited their South Dunedin store recently (Chris C was fantastic!). The staff were so great to deal with & the postage when buying online is super fa... See more

Rated 5 out of 5 stars

I highy recommend PB Tech. Simple easy online purchase. Good price and offered assessories that matched phone. Super fast delivery. Previously purchased a game desk stop computer for grandkids thr... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Information provided by various external sources

PB Tech is NZ's largest computing and I.T. retailer and offers the best prices on a wide range of technology products. Shop online or at one of our superstores in Penrose, Queen Street / Auckland CBD, North Shore, Manukau, Henderson, Hamilton or Wellingto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great service

Been using PB Tech a few years. I almost never have issues, but whenever I do, they sort it out very quickly and without complaint.

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Frustrating to deal with, send products without proper testing

Frustrating to deal with. Slow to respond with warranty issue. After sent back automatic refund instead of sorting the issue but kept the cost of the courier, so I'm out of pocket for a product that was sent that was not working properly and I only got to use it for 10 minutes. Not fair, why should I cover the courier cost when you sent a product with an issue out to me.

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a SIP phone

Purchased a SIP phone. Turns out it was not new. Ex Lease, and locked out so could not be acessed. Invoice or advertising does not show it as being refurbished, and price was no different to other companies selling as new. Have tried contacting without any reply.

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Quick service and delivery

Quick service and delivery. The product works as described. Although this purchase was online I have also shopped in the store and the staff have very good technical skills.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend shopping with PBtech

As always all our orders completed using PBtech have been excellent. From the products themselves to communication and delivery everything is seamless and efficient. I highly recommend using PB tech you will not be dissapointed.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality Technology and Electronics

I would recommend PB Tech to anyone looking for great Electronics, or Technology. I found PB Tech online website when no physical stores had what I needed and my son told me to look at the PB Tech website. I have found them to be reliable, with quality products at a reasonable prices, a great variety and a fast delivery service too. Moreover, they have great customer service (keeping you up to date on orders). I found PB Tech was awesome for my kids who are students and needed quality IT for their studies. Furthermore, they have great gift ideas for the whole whānau.

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Works for me

Used PBTech on and off over the years, never had any issues with them. Delivery was prompt for last thing I ordered over the Kings B'day sale, and for the first time in forever, a delivery marked as requiring a signature actually required a signature. Good sale price on what I wanted too.

June 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Lenovo tablet

Just brought a Lenovo Tablet which is really good buy value for money 😊. Brought online and got delivered I got sent tracking number and it arrived on time postage great arrived in perfect condition

May 31, 2026
Unprompted review
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