PB Tech Reviews 13,267

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often receiving their orders the next day, even for rural locations. The online purchasing process is described as simple and straightforward, with a user-friendly website that provides detailed product information. Reviewers frequently highlight the competitive pricing, often finding the best deals on a wide range of products, including electronics and computer equipment. The overall service, both in-store and online, is consistently rated as excellent, with many appreciating the helpful staff and prompt communication. However, some customers also noted issues with delivery, experiencing delays or receiving items via economy services when expecting more appropriate couriers. A few other people also felt that after-sales service could be disappointing, with some reporting long waiting periods for faulty product checks and difficulties in resolving issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and extensive range... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the easy-to-use website, prompt... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive pricing on... See more

Service

Users describe positive interactions with service, frequently highlighting fast service, competitive prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I usually buy from PB Tech online but have also visited their South Dunedin store recently (Chris C was fantastic!). The staff were so great to deal with & the postage when buying online is super fa... See more

Rated 5 out of 5 stars

I've been using PB Tech for years and they never disappoint. Excellent in-store service and advice and very quick to sort out any after-sale problems. For phones, laptops, tablets, smart watches, PCs... See more

Rated 5 out of 5 stars

Oh my goodness, what fast service. My order arrived next day, and it was rural delivery too. Good price, easy to use website, prompt communications and super fast delivery, exactly as ordered. What mo... See more

Rated 5 out of 5 stars

Greatest Electronics Store in New Zealand bar none… Always has the stuff in-stock… and you can see which stores have how many of what you’re looking for. And their prices are ALWAYS the lowest. AND th... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Information provided by various external sources

PB Tech is NZ's largest computing and I.T. retailer and offers the best prices on a wide range of technology products. Shop online or at one of our superstores in Penrose, Queen Street / Auckland CBD, North Shore, Manukau, Henderson, Hamilton or Wellingto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 5 out of 5 stars

Very efficient

My recent delivery was super fast.

I always find them helpful and knowledgeable in previous shopping. The staff seem to know their stuff too.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

An Apple ipad

I made an order online around 4.45 pm, around 5.30 pm I had an email to say the courier had picked it up and next day I received it. Amazing service. Recommend.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fast Delivery

When I need something fast I always go to PBTech. For instance went online to buy headphones from Apple, it was gonna take a week to deliver but with PB Tech it came a day or two after I ordered. Plus I got a freebie with the headphones, and quality of the freebie was also great, not too sure about headphones as they are a gift but they look in good condition after delivery.

May 19, 2026
Unprompted review
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Rated 3 out of 5 stars

Integrity of company

Products great
Delivery is where I have the issue

Products were in Christchurch as per their website. However the products were shipped from Auckland!

I doubt I'll be using their online services again, as I question the integrity of the business.

May 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Great staff

Great staff, great prices. Usually my go to as they are consistently cheaper without compromising quality, and the staff know their stuff. Online experience is always good and fast.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Online Store

Have always been able to navigate the Web site with minimal hassle. Great range of products for specific requirements. Pricing is acceptable and competitive.
Collection from the Hornby store is easy and with minimal wait.

May 19, 2026
Unprompted review
Rated 2 out of 5 stars

Decent prices but appaling after sales…

Decent prices but appaling after sales service. I’ve had a couple of items over the years that haven’t been ‘right’ out of box and the attitude and level of support from the staff is shocking. They made me feel like it was my fault! After this recent encounter I will no longer shop with them.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

My go-to store for tech

My go-to store for tech - wide range, good prices. Online buying is easy and delivery very fast. In-store, very busy but staff are super-knowledgeable and helpful. Great store.

May 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Good website

Good website, easy to shop, on time delivery or quick pickup. Many items to choose from

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed with PB Tech

I've been using PB Tech for years and they never disappoint. Excellent in-store service and advice and very quick to sort out any after-sale problems. For phones, laptops, tablets, smart watches, PCs etc I wouldn't look anywhere else

May 2, 2026
Unprompted review

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