Peach Guitars Limited Reviews 

3,393
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, welcoming, and friendly staff members who provide expert guidance and ensure a wonderful visit. Consumers also note that the instruments are expertly adjusted, beautifully packaged, and arrive in immaculate condition ready to play. Though some customers encountered minor product issues, the dedicated team resolved everything smoothly and professionally without any hassle. People shopping online also deeply appreciate that individual photographs of actual items are displayed rather than generic stock pictures. Visitors additionally highlight the incredible selection available in the showroom and the relaxing, pressure-free atmosphere provided throughout.

What people talk about most

Product

Users describe positive interactions with product, highlighting that instruments arrive safely and ready to... See more

Staff

Customers had positive experiences with staff, highlighting their warm hospitality, welcoming attitude, and... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and expertise of the staff. Many... See more

Quality

Customers consistently note positive experiences with quality, expressing delight with the stunning... See more

User experience

Reviewers highlight positive aspects of user_experience, describing an amazing and hassle-free purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service from Oliver at Peach Guitars has been exceptional for me. Firstly, to connect with sales where I was offered a sensible trade in price for the guitar I brought in, and then to connec... See more

Rated 5 out of 5 stars

Great company to deal with. Brilliant level of communication. Completely hassle free online purchase and delivery. I bought a Jackson American Series Soloist SL3 in slime green and Jeff and his team s... See more

Rated 5 out of 5 stars

Second visit yesterday. It's like walking into a guitar cathedral - every time! Awesome. We were met with the impressive 'Peach' hospitality and warmth. We talked about amplification systems with Ala... See more

Rated 5 out of 5 stars

I recently took my 18 year old Les Paul guitar to Peach for a setup and, potentially, a Plek machine assessment. The work was done expertly and with the utmost care, professionalism and respect f... See more


Company details

  1. Musical Instrument Store
  2. Hobby Store
  3. Music Store

Written by the company

One of the UK's most successful guitar shops with a comprehensive selection of Electric guitars, Acoustic guitars, Bass guitars, amplification, effects and accessories. At this point we have the largest selection of guitars that can be found anywhere in the UK. We are known for and specialise in high end gear, but we have hand selected lines to suit any budget from starters to the best that money can buy.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(3,393)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service Helping me Swap over a Guitar

I visited the Peach Guitars shop and found the staff to be really nice and helpful and helped me narrow my choice down to 2 PRS guitars. I went away to decide and when I went to order the guitar in my chosen colour it had sold out, so I went for my second choice PRS.

After around 10 days I noticed the colour I wanted had come back into stock. After reaching out via email to explain if I could exchange it for the guitar I wanted in the colour that was my first choice again they were really helpful and allowed me to return in person.

When I re visited the shop they had 3 of the same guitar ready for me to view so I had a a few to choose from which was a nice touch. I ended up with the guitar I initially wanted and I purchased a set of 10 gauge strings which they happily fitted and made sure the tremolo was adjusted.

From start to finish it was a really nice experience and they made me feel comfortable and made sure I got the guitar I really wanted. Great service, thanks to the peach guitars team :)

September 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Probably the best guitar shop I'll ever visit.

I recently visited Peach Guitars for the first time to try a few Two Rock amplifiers.

I could not have been more impressed. Al was there to give us a warm welcome. He knew me and my wife had travelled far, he gave us a tour of the shop, filled with enthusiasm - it was excellent.

The setup is great, where you can really assess the guitars/amps in an ideal environment. There was no time pressure.

I was helped by George, who was brilliant - incredibly knowledgeable, very attentive and friendly.

I placed a custom Two Rock order, looking forward to a second visit to collect!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Just great!

Great fast, efficient and friendly service as always, I've purchased guitars, effects and amps from Peach, back when the shop was in Braintree, the current online service is excellent, shout out to Jeff who shipped out an amp, door to door in less than 24 hours!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Squier baritone Telecaster…

I bought a Squier baritone Telecaster online, using the WhatsApp chat function to discuss a few things about the guitar before buying. I have to say the communication was first class throughout the process and guitar was set-up fantastically well - far beyond my expectations of a Squier. I will not hesitate to purchase again from Peach.

August 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Smooth & easy online order.

Often told never buy a guitar without seeing, playing it but took a punt with Peach and exceptionally happy with the online experience.
Knew what I wanted - prs 24-08 custom - and done my research. They sent me (promptly) a beautiful example all fully set up and ready to go. Nice addition is a small card which shows what set up/checks have been done pre-delivery.
Very happy with the whole ordering and delivery process.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Wholeheartedly Recommended!!!

I bought a Taylor 24ce from Peach Guitars a few days ago. I've been playing guitar for 40 years, but this was my first time buying from Peach.
Service was amazing and the guitar was set up beautifully!
I can wholeheartedly recommend Peach Guitars.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Guitar arrived a couple of days ago, plays and perfectly.

Great customer service and love thr way they image each individual guitar.

Best place to buy from in the UK online for this reason.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience!

I went over to Peach Guitars last weekend with my Dad as we were both after a particular guitar each. We both found the ones we were after and the guitars themselves are brilliant. We are both really pleased with them. We spent a lot of time going to other guitars shops around the country and trying other guitars - we should have just come straight to Peach Guitars and forget the rest. I can honestly say coming to Peach Guitars was by far the best experience! In fact the whole experience of coming over and having a look, trying them in our own room was awesome. Great customer service - well worth travelling to Colchester, Essex from Oxfordshire!

August 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I bought a Cordoba electro classical…

I bought a Cordoba electro classical guitar and even after researching it and reading positive reviews it still exceeded my high expectations. Peach Guitars were nothing but professional friendly and very helpful. The shop is very well stocked, immaculately presented and has a really great vibe, I didn't want to leave. I can't wait for an excuse to go back.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Superb shop

Superb shop, excellent customer service, purchased a bass online which didn’t end up being for me due to the colour, arranged to visit the shop and exchanged for another bass guitar, Jeff was very polite and professional, a great experience, this is how all Music shops should be.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a PRS Se Tremonti signature…

Bought a PRS Se Tremonti signature custom charcoal burst. What a guitar for the price, and peaches guitar has the best prices around. The guitar arrived quickly and was well packaged. Set up nice for me. Saves me going to a luthier for setup, which saves me money and time.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Epiphone jeff beck oxblood

Having never purchased a guitar online before, I took the plunge and went with Peach . Great customer service and advice regarding the guitar I purchased.
Thanks Peach Guitars and Jeff for his helpful advice and service on the phone

July 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional service

Exceptional service. A pleasure to spend time with George who was genuinely knowledgeable about the guitars I was interested in, as well as going through many others he demonstrated for me. No sales talk or pressure to purchase anything, just sound advice, excuse the pun. A very professional company and the individuals make it what it is.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

The Best Guitar Shop

What a great place, Alan, Jerry, Geoff and the rest of the team were absolutely fantastic! Great advice from start to finish, will definitely be coming back to purchase more, thank you.
Highly recommend Peach Guitars.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service

I purchased a Gibson SG Standard for my husband's birthday. I'm always anxious about making such 'big' online purchases, but Peach Guitars were incredibly professional and kept me informed at every step, making the entire process smooth and stress-free. Delivery was outstanding, and the guitar itself is absolutely gorgeous.

June 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Guitar Paradise …

My wife and I had a fantastic afternoon at Peach Guitars after travelling from Norwich to Colchester. I was allocated a room to audition several high quality acoustic guitars with Alan, the owner, in attendance for over two hours. He also gave us a tour of the incredible store. The displays of top brand guitars and amplifiers were amazing. I eventually purchased a Taylor acoustic guitar and amplifier. It was truly a fantastic experience and I unreservedly highly recommend Peach Guitars.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Retailer

Just bought my second guitar from this retailer and what has really impressed me with both is that the guitars arrived having been physical checked and set up. No tweaking required, which is much different to many others I have bought over the years from ‘box-shifters’ which almost invariably have required work. I would not hesitate to buy again from them.

June 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look