Peartree Photo Reviews 

65
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I made an expensive and big(for me) purchase recently. I had just excellent experience from start to finish. Peartree Photo and Lawrie helped me out with a quick response to any of my questions, and e... See more

Company replied

Rated 5 out of 5 stars

Greetings from Singapore. Thank you very much for the quick processing of my item, upon my urgent request. I appreciate that the DHL pickup was within the hour, and thanks to that, it was flown... See more

Company replied

Rated 2 out of 5 stars

The store did refund without any explanation. Didn't give me a reason for that just like that. Keeping selling items without removing sold ones from the website.

Rated 5 out of 5 stars

I was kept informed at all stages of my order including a slight delay before shipping. When my order arrived there was a small issue which I contacted Peartree Photo about. I was called back within 1... See more

Company details

  1. Photo Shop

Written by the company

Photographic equipment sales and rental from people with expert knowledge in professional digital photographic equipment and flash lighting. Peartree has been supplying high-end photographic equipment to the professional, commercial and cultural heritage sectors for more than 16 years. Supplying camera equipment from manufacturers such as Phase One, Hasselblad, MamiyaLeaf, Sinar, Cambo, Schneider, Rodenstock, and many more. To complement these cameras we pair them with the best lighting solutions from Broncolor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

65 reviews

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4.3

All reviews

(65)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

A great service quality too rarely found nowadays

Two things here made this purchase a great experience:
- Timely answer to my pre-purchase questions, with more details than I was expecting.
- Fast traceable shipping. And arrived as expected of course so no need for post-purchase service - how it should always be

The one thing that could still be improved is the payment of import taxes - integrating them into the checkout so they are paid before the package arrives inside the EU / in the destination country (where postal service always takes an additional processing fee for import fees) would make the process smoother.

January 27, 2026
Rated 5 out of 5 stars

Greetings from Singapore

Greetings from Singapore.

Thank you very much for the quick processing of my item, upon my urgent request. I appreciate that the DHL pickup was within the hour, and thanks to that, it was flown over within the same working day.

Despite the time difference, I received it the next working day. The multiple notifications were reassuring too.

Highly recommended for great service and promptness!

November 26, 2025
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Reply from Peartree Photo

Dear Ming Hwee, thank you for your glowing 5 star review. And we look forward to serving you in the future.
Regards
The Peartree Team

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Rated 5 out of 5 stars

I bought a conversion kit for Broncolor…

I bought a conversion kit for Broncolor to be able to mount my G4 head on a tripod with a normal spigot. Sending was fast and the kit was well packaged.

July 14, 2025
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Reply from Peartree Photo

Thank you for your review. We appreciate all feedback, and your positive review means a lot to us.

Rated 5 out of 5 stars

I had just excellent experience from start to finish

I made an expensive and big(for me) purchase recently. I had just excellent experience from start to finish. Peartree Photo and Lawrie helped me out with a quick response to any of my questions, and everything they promised, they kept. I'll return as a satisfied customer if there is any need to upgrade my photogear.

June 30, 2025
Unprompted review
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Reply from Peartree Photo

Thank you, Samu, it has been a pleasure dealing with you. We hope you enjoy using your new camera. Please remember that if you need advice, don't hesitate to ask.

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Rated 4 out of 5 stars

Good customer service

Ordered a broncolor battery and it took several months to be delivered, not Peartree's fault they were let down by thier supplier but they did eventually get it and were very helpful over several months resolving the issue.

June 5, 2025
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Reply from Peartree Photo

Hi David, thank you for the 4 star review, not sure we deserve it, as it took forever to supply the battery, but we'll take it anyway.

Rated 2 out of 5 stars

Not professional

The store did refund without any explanation. Didn't give me a reason for that just like that. Keeping selling items without removing sold ones from the website.

April 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Always Great service

Purchased a Broncolor head that was delivered next day and of great quality despite being second hand.

August 15, 2024
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Reply from Peartree Photo

Thank you for the 5 star review, it is much appreciated, and we look forward to doing more business with you.

Rated 5 out of 5 stars

5star service

Definitely 5star service. I dealt with Lawrie who couldn’t have better. They assisted in my insurance claim gave me the best advice and genuinely really friendly and helpful. Great on my phase one. Now have a new customer for life.

July 25, 2024
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Reply from Peartree Photo

Thank you for your 5-star review, and your recommendation, it is most appreciated.

Rated 5 out of 5 stars

The way internet shopping was supposed to be.

Peartree Photo gave new life to my tired, old Elinchrom flash. The website made it very easy to find what I was looking for. The details about it were just as apparent. Ordering it was fast and easy, plus it arrived nearly halfway around the world quickly. I was able to install it with provided instructions and it works great! Things went just about as perfect as could be.

April 19, 2024
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Rated 5 out of 5 stars

Hard to find items and great communication

My item was on backorder and Peartree Photo did a great job of updating me on what to expect in terms of a wait and where my order was in the process. I was so relieved when I found out that Peartree Photo carried the flash tube for an old model Profoto head that I needed.

March 26, 2024
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Reply from Peartree Photo

Thank you for your positive feedback it is most appreciated. And we look forward to doing business with you again.

Rated 5 out of 5 stars

Excellent supplier

Great experience, it was a pleasure to discover by chance, they work seriously, very quick in responding and try to help customers resolve their request.
For me they are not 5 stars, but 10, I am very satisfied.I forgot, they have an excellent stock of the best (professional) photographic brands
Reliable, competence, courtesy and professionalism this is Peartree Photo!!!!!

February 22, 2024
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Reply from Peartree Photo

Thank you for your kind words, you almost make us blush :-)

Rated 5 out of 5 stars

Very knowledgable staff who know their stuff

Very knowledgable staff who know their stuff from years of experience. I started with a phone call and a list of questions, followed up with placing an order and a few hours later received an email to say my order had shipped.
Can’t ask more than that!

February 21, 2024
Unprompted review
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Reply from Peartree Photo

Our motto is if we can we will, it's as simple as that. Thank you for your generous review.

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