After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Super Products purchased over the past few months to complement our new house. Simple quick and easy purchase process and fast delivery. Items arrived very well packaged which is important for mirror... See more
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Very good website. Ease of ordering. Prompt delivery. Packaging excellent Mirror is just ideal. I searched high and low for the mirror and found it here. In addition the price was well below... See more
Company replied
I needed a new, illuminated, bathroom cabinet to replace the existing one (which failed due to a design fault). The cabinets on the Pebble Grey website proved to be a cut above that. Now installed, th... See more
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Company details
Written by the company
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Contact info
Unit 7 Speedwell Road, WF10 5PY, Whitwood, United Kingdom
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4.6
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Good online retailer
Easy to use website, reasonable prices. Very prompt delivery of high quality brass framed mirror.
February 3, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Many thanks for taking your time to leave us a 5* review.
Kind regards,
Pebble Grey
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Good store
Good range of products. Decent prices. Easy to order and really quick delivery.
February 18, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback!
We’re glad to hear you enjoyed our product range and found our ordering process easy. It’s great to know your order arrived quickly. We really appreciate you taking the time to share your experience and look forward to serving you again.
Kind regards,
Pebble Grey
Great service and Product
Great service and Product, bought a light from here the range was very good (contemporary/modern). Delivery was quick and the light looks great
February 1, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your kind review!
We’re delighted to hear that you were happy with both the service and your new light. It’s great to know that our contemporary and modern range had something that suited your style, and that your order arrived quickly.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Pebble Grey
The product arrived late…
The product arrived late due to a mistake with the delivery. Luckily it arrive in time to install, but not without some stress.
The light fitting seems solid and well made. However, installation is a PITA, requiring two individual brackets to be positioned exactly 240mm apart - a couple of millimetres out and it’s impossible to get the fixing screws in place. This could easily be fixed by having the brackets combined into one unit with a fixed spacing.
I made a return visit to swap out the GU10 lamps with a different colour temperature. They are almost impossible to remove, and the tool supplied with the light to help with this process is useless. The GU10 bayonet needs to be mounted rigidly inside the light fitting to remove the flex when trying to press and twist the lamp.
Overall, nice design but not designed for ease of installation and maintenance.
February 11, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for taking the time to share your feedback.
We’re very sorry for the delay in delivery due to a courier error and understand the stress this may have caused, particularly when working to an installation schedule. We're pleased to hear that your order did arrive in time and that you were happy with the overall design and build quality of the light fitting.
We’re sorry to hear that you found the installation process challenging. Your comments regarding the bracket positioning and GU10 lamp removal are appreciated, and we will ensure this feedback is passed on to our product team for review, as we are always looking for ways to improve ease of installation and maintenance.
Thank you again for your valuable feedback.
Kind regards,
Pebble Grey
Customer Service could help more
Customer Service could help more ,
Ordered what I thought was a universal mirror cabinet ,
I asked just to just change it for correct one , but they would not help me trying to return it or replacing it .
There was no way on the description that it was not universal , didn’t even say on the box .
The actual mirror cabinet was just what I wanted , but I wouldn’t buy from them again due to lack of customer service .
February 13, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with your experience. We do appreciate how frustrating it must have been when the mirror cabinet was not suitable for your needs.
We would like to clarify that the item purchased was not advertised or described as a universal mirror cabinet on our website. We always aim to ensure that product specifications are as clear and accurate as possible to help customers choose the correct item for their requirements.
That said, we’re pleased to hear that you were happy with the cabinet itself, and we’re sorry that the outcome of your enquiry with our customer service team has left you feeling this way.
Thank you for taking the time to share your feedback.
Kind regards,
Pebble Grey
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Excellent choice
Excellent choice, good prices and fast delivery.
Lovely mirror. I’m very happy and would purchase from this company again.
February 9, 2026
Unprompted review
Reply from Pebble Grey
Good morning Kate,
Many thanks for leave us a 5* review.
Kind regards,
Pebble Grey
Absolutely a dodgy company
Absolutely a dodgy company. First, they rejected the return claiming the not wanted option was not selected instead of inadequate quality, and when I raised it again, they said it was beyond the 14-day period. I will now have to raise a complaint with Trading Standards and my credit card company.
February 17, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
We’re very sorry to read this and appreciate you bringing your concerns to our attention.
We certainly don’t aim to make the returns process difficult or dismiss any quality-related issues. Our policy does distinguish between returns due to a change of mind and those relating to a potential fault or quality concern, which are handled differently. If there’s been any misunderstanding around the reason selected for your return or how this was assessed, we’d really like the opportunity to review this again.
Please could you contact our customer service team directly with your order details so we can take a fresh look at the case and clarify what options may still be available to you? We’re committed to resolving matters fairly wherever possible.
Thank you for your feedback.
Kind regards,
Pebble Grey
Great quality mirror poor delivery company
Great quality mirror, very easy to fit. Came well packed, only let down by the courier company who left the parcel out in the rain nowhere near our house.
February 6, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback!
We're delighted to hear that you're pleased with the quality of the mirror and found it easy to fit, as well as that it arrived well packaged.
We're very sorry, however, to learn about your experience with the courier. Parcels should always be left in a safe and appropriate location, and certainly not exposed to the weather. We’ll be sure to pass this feedback on to the delivery partner to help prevent this happening in future.
Thank you again for taking the time to share your experience.
Kind regards,
Pebble Grey
Unfortunate mounting design
I love the mirror itself. I foolishly asumed all sizes of mirror, having checked a couple, would get the same bracket design but now know this large mirror has the hardest type to get right, with no side to side wiggle room and making it the hardest to line up onto screws are in the wall. My wall now looks like a machine gun training target because of all the trial and error needed. The wall mounted bracket type which the mirror can pop onto then slide somewhat for fine tuning would have mitigated this completely. Not helped by my awkward location for the mirror, fitting into a tight space. But I've seen easily as large mirrors on those more forgiving brackets so not sure why this design decision was made. Got there in the end, love it, but hanging it was not for the faint hearted!
February 16, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your detailed feedback!
We’re really pleased to hear that you love the mirror itself, although we’re sorry to learn that the installation process proved so frustrating.
We appreciate your comments regarding alternative mounting systems that allow for a degree of fine tuning once in place. This is valuable feedback and something we’ll be sure to pass on to our product team as we continue to review and improve our designs.
We’re glad you got there in the end and that you’re happy with the finished result, but we completely understand that the process wasn’t as straightforward as it should have been.
Thank you again for taking the time to share your experience.
Kind regards,
Pebble Grey
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Fabulous LED battery powered mirror
Fabulous LED battery powered mirror. Delivery was super quick and installation was really easy. Would definitely recommend for bathrooms (or anywhere) where a mains powered one is not an option.
February 2, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your lovely feedback! We're thrilled to hear that you're pleased with your LED battery powered mirror and found the delivery quick and installation easy. It's great to know it's the perfect solution for spaces where a mains powered option isn’t available. We really appreciate your recommendation and hope you enjoy using it for years to come!
Many thanks,
Pebble Grey
Reply from Pebble Grey
Good morning,
Thank you for your kind review! We're delighted to hear that you're happy with the mirror and found it to be great quality and value for money. We really appreciate your support and hope you enjoy using it!
Many thanks,
Pebble Grey
The product is good quality and was easy to install.
The product is good quality and was easy to fit. It was also delivered promptly. Very pleased.
February 10, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your great feedback! We're so pleased to hear that you found the mirror to be good quality and easy to install, and that it arrived promptly. We're delighted you're happy with your purchase, thank you for choosing us!
Kind regards,
Pebble Grey
Very nice mirror with led lights and…
Very nice mirror with led lights and lithium ion battery. Unfortunately it is not a bright enough led to shave by. This was my reason for the purchase initially. I will have to pay an electrician to hard wire a light above this mirror. Comments I read were a bit misleading.
February 12, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback. We're really pleased to hear that you like the mirror. We're sorry to learn that the brightness hasn’t quite met your expectations for shaving, as we understand how important this was for your intended use.
Your comments are very valuable to us, and we’ll be sure to take this on board when reviewing how we present product details and customer guidance. If there’s anything we can do to assist you further, please don’t hesitate to get in touch with our customer support team.
Kind regards,
Pebble Grey
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Nice mirror for the downstairs loo
Nice mirror for the downstairs loo. Very well packaged and super easy to put up.
February 6, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your lovely feedback! We're glad to hear the mirror was perfect for your downstairs loo and that it arrived well packaged. It's great to know you found it super easy to put up too – enjoy your new addition!
Kind regards,
Pebble Grey
not fitted
i have not fitted them but they certainley look the part. Fast delivery and well packaged as it was glass. Thanks
February 9, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your kind review! We’re glad to hear the item looks the part and that it arrived quickly and well packaged. As it’s glass, we take extra care with packaging, so it’s great to know that came through. We hope fitting goes smoothly, thanks again for your support!
Kind regards,
Pebble Grey
Grace LED Bathroom mirror cabinet
Bathroom cabinet ordered without any issues, delivered promptly. We are delighted with it.
January 24, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your lovely feedback! We’re pleased to hear your bathroom cabinet ordered smoothly, arrived promptly, and that you’re delighted with it. Thanks for choosing us — we really appreciate your support.
Kind regards,
Pebble Grey
Excellent Company to deal with
Excellent Company to deal with. Placed order and item received following day. Unfortunately item was damaged which we reported and a replacement was received the following day. Brilliant service, well done to all at Pebble Grey.
February 3, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your kind review. We’re delighted to hear you were pleased with the speed of delivery and how quickly we were able to resolve the issue. While we’re sorry the original item arrived damaged, we’re glad our team could get a replacement to you the very next day.
Your feedback means a lot to us, and we’ll be sure to pass your comments on to the whole Pebble Grey team. Thank you again for your support.
Kind regards,
Pebble Grey
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What a beautiful mirror
What a beautiful mirror, looks great and exactly what we wanted. Well packaged and easy to hang. Delivery within 2 days
January 19, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your wonderful feedback! We’re thrilled to hear that your mirror looks great and met your expectations. It’s also great to know that it arrived safely, was easy to hang, and delivered quickly. We really appreciate you taking the time to share your experience!
Kind regards,
Pebble Grey
Good delivery in sturdy protective…
Good delivery in sturdy protective packaging. Lovely product
February 7, 2025
Reply from Pebble Grey
Good morning,
Thank you for your kind feedback! We’re delighted to hear that your product arrived safely and that you’re happy with it. We appreciate you taking the time to share your experience and hope you continue to enjoy your new mirror.
Kind regards,
Pebble Grey
Delivered us a broken mirror three times
Ordered a round backlit mirror and it arrived smashed. I told customer services and I said it wasn't adequately protected (it was just in a bag inside a thin cardboard box) but they still sent a replacement (which was smashed) then they automatically sent us third smashed mirror without giving us a chance to opt for a refund. Incredibly frustrating experience and customer services seemed to have no authority to even help.
January 22, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
We’re very sorry to hear about your experience and sincerely apologise for the repeated issues with your mirror delivery. Receiving a damaged product is frustrating enough, and we completely understand how upsetting it must have been to receive multiple replacements that were also damaged.
I will certainly pass your feedback regarding the packaging to the product team, however I would like to reassure you that our products/ packaging go through stringent checks before arriving to us.
We regret that this experience caused you so much inconvenience and disappointment, and we appreciate you taking the time to share your concerns.
Kind regards,
Pebble Grey
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