After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super Products purchased over the past few months to complement our new house. Simple quick and easy purchase process and fast delivery. Items arrived very well packaged which is important for mirror... See more
Company replied
Very good website. Ease of ordering. Prompt delivery. Packaging excellent Mirror is just ideal. I searched high and low for the mirror and found it here. In addition the price was well below... See more
Company replied
I needed a new, illuminated, bathroom cabinet to replace the existing one (which failed due to a design fault). The cabinets on the Pebble Grey website proved to be a cut above that. Now installed, th... See more
Company replied
Company details
Written by the company
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Contact info
Unit 7 Speedwell Road, WF10 5PY, Whitwood, United Kingdom
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4.6
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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A cut above
I needed a new, illuminated, bathroom cabinet to replace the existing one (which failed due to a design fault). The cabinets on the Pebble Grey website proved to be a cut above that. Now installed, the one I bought, is well designed and fits in with the bathroom decor. I'm very pleased with it.
March 30, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your kind review. We're sorry to hear about the issue with your previous cabinet, but we're delighted that your new illuminated bathroom cabinet has met your expectations. It's great to hear that you found the design you love and that it fits well with your bathroom décor.
Thank you again for choosing Pebble Grey.
Kind regards,
Pebble Grey
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This is a very nice quality cabinet…shame about fitting instructions
This is a very nice quality cabinet that fits in well to our en-suite, delivery was quick and it was very well packaged. I would have left a 5 star review if the supplied instructions had been clearer, for instance the instructions were pretty much visual diagrams a bit like a Happy Meal toy, there was no mention that the doors can simply be unclipped from the cabinet without tools and the fixing arrangement required the electrical isolation panel to be removed by unscrewing 3 tiny little screws to get to the wall hanging brackets to adjust and fix. It didn’t take me long to fathom out what needed to be done, but a couple of labels saying unclip doors before fitting cabinet and remove these 3 screws to get to the brackets would have been really helpful.
March 20, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your detailed feedback. We’re really pleased to hear that you’re happy with the cabinet quality, packaging, and delivery speed, and that it fits well in your en-suite.
We also really appreciate your constructive comments about the instructions. Feedback like this is extremely helpful, and we will pass your suggestions on to our product and documentation team so we can improve the installation guidance for future customers.
We’re glad the installation was still straightforward in the end, and we hope you continue to enjoy the cabinet. Thank you again for taking the time to leave such helpful feedback.
Kind regards,
Pebble Grey
I purchased a Pebble Grey bathroom…
I purchased a Pebble Grey bathroom mirror in October 2024, and it developed a fault under normal use within 17 months. The retailer sent a replacement sensor, but I cannot safely install electrical components myself due to the wiring and bathroom installation.
When I requested a replacement mirror or a professional repair, the company refused, claiming I was outside their 12-month warranty and could not provide a guarantee certificate. This is a clear disregard for my statutory rights under the Consumer Rights Act 2015, which protect consumers independently of any warranty.
The handling of this issue has been unhelpful and unreasonable, leaving me without a safe or fair resolution. I cannot recommend this company based on my experience.
March 23, 2026
Unprompted review
Reply from Pebble Grey
Good morning
I do apologise but as you are outside the 12 month warranty period and are unable to provide a warranty certificate we are unable to process for a replacement unit to be sent out.
A replacement sensor has been dispatched and received by yourself as a gesture of good will.
Again i do apologise you are not happy with the outcome.
Kind Regards
Pebble Grey
Just finished a huge project…
Just finished a huge project where i bought 8 different mirrors and am absolutely delighted with this company. Great prices, extremely well packaged, and a wonderful product at the end of it. Thank you Pebble Grey, I will definitely buy from you again!
March 21, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your kind words and for choosing Pebble Grey for your project! We're absolutely delighted to hear that you’re happy with your mirrors and that they arrived safely and well packaged. It means a lot to us that you took the time to share your experience. We look forward to helping you again with any future projects!
Kind regards,
Pebble Grey
This is our Third mirror from Pebble…
This is our Third mirror from Pebble grey.
Quick delivery, excellent products.
We wouldn't hesitate to purchase from them again.
March 20, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your continued support and for choosing Pebble Grey again! We're delighted to hear that you're happy with your third mirror and that you experienced quick delivery and excellent product quality. It really means a lot to us that you would choose us again, and we look forward to helping you with any future purchases.
Kind regards,
Pebble Grey
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Discount not honoured on over £600…
Discount not honoured on over £600 order.
March 4, 2026
Unprompted review
Reply from Pebble Grey
Good morning
I'm sorry to hear your discount was not honored. As you contacted us 6 days after your order was received we were unable to honor this. We do apologise.
Kind Regards
Pebble Grey
Faulty product and installation costs
I had an illuminated bathroom cabinet from Pebble Grey installed in my bathroom 2 months ago and within that short period time the mirror door has already started to show signs of corrosion in the corners.
I requested a replacement product from the company and they did thankfully send another out promptly. What is extremely disappointing is that I paid £90 to have the cabinet installed by a professional and Pebble Grey will not cover, or even contribute towards the cost, of installing the new one, therefore I have now been left significantly out of pocket - so not happy at all.
March 19, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback. We're very sorry to hear about the issue you experienced with the mirror cabinet.
While we’re glad we were able to arrange a replacement for you promptly, we do appreciate that installation costs are an additional expense and we understand your disappointment regarding this. Your feedback is important to us and will be passed on to our team as we continually review our policies and product quality.
We do sincerely apologise for the inconvenience caused and hope the replacement cabinet serves you well going forward.
Kind regards,
Pebble Grey
Excellent product & really quick…
Excellent product & really quick delivery
March 10, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your great feedback! We're delighted to hear you're pleased with the product and that it arrived so quickly. We really appreciate your support and hope to serve you again soon!
Kind regards,
Pebble Grey
Pebble Grey experience.
After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought.
We contacted Pebble Grey customer service and they took me through the returns process, it took some time, return cost was up to us and the refund took some time.
All that said, their customers service was good and staff very helpful and polite.
March 16, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your detailed feedback. We're sorry to hear that the mirror wasn’t quite what you expected when it arrived, and we understand how disappointing that must have been after such a long search.
We do appreciate your patience with the returns process and your understanding regarding the associated costs and timing. It’s great to hear that despite this, you found our customer service team to be helpful, polite, and supportive throughout.
Your comments are really valuable and will help us continue improving both our product information and overall customer experience. Thank you again for sharing your experience.
Kind regards,
Pebble Grey
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Seamless service from Pebble Grey
Seamless service from Pebble Grey. The round bathroom mirror was well wrapped and delivered in a few days. Great mirror, excellent service
February 12, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your lovely review! We're delighted to hear that you had a seamless experience with us and that your mirror arrived quickly and in perfect condition. It’s great to know you’re pleased with both the product and our service. We really appreciate your support and hope to serve you again in the future!
Kind regards,
Pebble Grey
LED Bathroom mirrors
Very disappointed with both the product quality and customer support from Pebble Grey Ltd.
We purchased two of their illuminated bathroom mirrors and both lights have already failed — one after around two years and the other after three. For products at this price point, I would expect them to last significantly longer.
When I contacted customer support to ask about getting them repaired, I was simply told that because we hadn’t registered for the extended warranty, the mirrors are now out of warranty as they only come with a one-year standard guarantee. These mirrors were sourced and installed by a builder during our renovation, so we were never advised that registration was required for extended cover.
There was no attempt to offer a repair option, replacement parts, or any goodwill solution — just a statement that they are out of warranty. Given that two mirrors have failed so quickly, this is very disappointing.
Based on both the product lifespan and the level of customer service received, I would not recommend.
February 27, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially given your expectations for both product quality and longevity.
While our standard warranty period is one year, with an extended warranty available upon registration, we appreciate that in your case this may not have been clearly communicated during installation. We also regret that you felt unsupported when reaching out to our customer service team.
Your comments regarding both the product performance and the lack of repair or goodwill options have been noted and will be shared internally, as we are always looking to improve both our products and our customer experience.
Thank you again for bringing this to our attention.
Kind regards,
Pebble Grey
Good website and choice of products…
Good website and choice of products with quick delivery.
February 20, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your kind feedback! We're really glad to hear you had a positive experience with our website, product selection, and delivery speed. We appreciate your support and look forward to serving you again soon!
Kind regards,
Pebble Grey
Everything run so smoothly from…
Everything run so smoothly from ordering the mirror to receiving it…and a lovely mirror as well.
Highly recommend
February 26, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your kind words! We're delighted to hear that everything went smoothly from ordering to delivery and that you’re happy with your mirror. Your recommendation really means a lot to us. Enjoy your lovely new mirror, and please don’t hesitate to reach out if we can help with anything in the future!
Many thanks,
Pebble Grey
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Quality was great arrived on time and…
Quality was great arrived on time and well packaged really nice cabinet. Price was great. Highly recommend
February 24, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your wonderful feedback! We're so pleased to hear that you’re happy with the quality of the cabinet and that it arrived on time and well packaged. It's great to know you felt the price was good value too. We really appreciate your recommendation and hope you enjoy your new cabinet!
Many thanks,
Pebble Grey
Reply from Pebble Grey
Good afternoon,
Thank you for your feedback! We're glad to hear you're happy with the quality and that everything arrived as planned. We truly appreciate your support!
Kind regards,
Pebble Grey
Verve Round Lithium-Ion Battery LED Mirror
The product is beautiful and our bathroom looks amazing with the mirror. Delivery was fast and very sophisticated. Excellent service.
February 23, 2026
Unprompted review
Reply from Pebble Grey
Good afternoon,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that your new mirror has transformed your bathroom and that you’re loving the look.
It’s great to know that the delivery met your expectations and that you found our service excellent — that truly means a lot to our team.
We appreciate you taking the time to share your experience and hope you enjoy your beautiful bathroom for years to come! ✨
Kind regards,
Pebble Grey
Mirror is perfect
Mirror is perfect , great quality and delivered the next day , was packaged very well , would reccomend
February 23, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with the quality of your mirror and that it arrived quickly and well packaged. We really appreciate your recommendation! 😊
Kind regards,
Pebble Grey
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Swift order turnaround
Ordered the mirror one evening and it arrived the next morning! Great service. Mirror fabulous and now up on the wall. Very pleased.
February 17, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your great feedback!
We’re so glad to hear your mirror arrived so quickly and that you’re pleased with both the service and the product. It’s fantastic to know it’s already up on the wall and looking fabulous! 😊
Kind regards,
Pebble Grey
I used this company to purchase a…mirror
I used this company to purchase a mirror and it has lasted years so I have just bought another one. It’s a beautiful mirror with LED lights , demister etc and it was 1/2 price. It is now sitting on the wall and I am very pleased with my purchase. This company offers beautiful mirrors at a good price and the ordering and delivery process is brilliant. I would definitely recommend them.
February 19, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your continued support – it really means a lot to us that you chose to come back and purchase from us again!
We’re so pleased to hear that your previous mirror has lasted you for years and that you’re just as happy with your new one. It’s great to know you’re enjoying the LED lighting and demister features – and even better that you were able to grab it at half price!
We’re delighted that everything from ordering to delivery met your expectations, and that your new mirror is now proudly in place. Thank you for your recommendation, we truly appreciate it and hope you continue to enjoy your mirror for many years to come! ✨
Kind regards,
Pebble Grey
It Looks Fantastic
The first mirror arrived smashed, even had broken written on the box, so not sure why it was delivered, without that I would have given 5 stars, anyway the replacement was sent out super fast and I love it so I would still highly recommend, many thanks it honestly transforms the bathroom
February 19, 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your feedback!
We’re really sorry to hear that your first mirror arrived damaged – we completely understand how frustrating that must have been, especially when it was clearly marked on the box. This certainly isn’t the experience we want for our customers.
That said, we’re so pleased we could get a replacement out to you quickly and that you’re happy with it! It’s wonderful to hear that it’s made such a difference and transformed your bathroom.
Thank you again for your patience and for still recommending us – we truly appreciate your support! If you ever need anything in the future, we’re always here to help. 😊
Kind regards,
Pebble Grey
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