Pennington Choices Reviews 85

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise and engaging presentation style, making complex topics easy to understand. The user experience is frequently highlighted as positive, with many appreciating the informative and well-structured webinars and training sessions that are relevant to current industry needs. People find the content valuable for future use and commend the company's commitment to helping organizations improve their services. However, some customers were dissatisfied with scheduling and communication, reporting instances of rescheduled or canceled appointments without proper notification, leading to inconvenience. A few other people also felt that the company's data sharing practices were unclear, specifically regarding access to survey reports.

What people talk about most

Service

Clients share ambiguous opinions on service. While many professional clients praise the company for its... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers found the webinars and... See more

Staff

People report positive experiences with staff, highlighting their expertise and professionalism. Customers... See more

Based on these reviews

Rated 5 out of 5 stars

Lee Woods delivered the HHSRS training and really got our team to engage in the subject. The session was well structured highlighting the very important Awaab's Law, other attributes of the training w... See more

Company replied

Rated 5 out of 5 stars

ease of access to join the webinar. great, knowledgeable speakers who had the knowledge to really get to the heart of the matter being discussed. Webinar length was just right too but covered all th... See more

Company replied

Rated 5 out of 5 stars

i find the webinars to be informative , containing enough detail, without going too deep into the subject. and they are always easy to follow. I have shared the videos with colleagues to aid my tea... See more

Company replied

Rated 5 out of 5 stars

Booking Pennington choices was easy, the course content was set at the perfect level for those in attendance. Everyone came away well informed and it was very useful to receive the content at the end... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Building Consultant

Written by the company

Pennington Choices was created in 2020 to provide services and outstanding customer experience to the social housing sector across the UK. We began our journey to help create safer environments for people and buildings. We have now worked with more than 800 public and private sector organisations across social housing, NHS, education, and rail and are continuing our growth journey. Our demonstrable track record and client loyalty prove we deliver on our promises, on time, and with quality. In 2024, we achieved the highest-ranking Gold accreditation in our first year taking part in the industry-wide recognised assessment, Investor in Customers. This award is based on feedback from both our clients and members of our team, highlighting our dedication to providing excellent customer service, experience, and expertise, as well as continued employee satisfaction.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

85 reviews

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Replied to 60% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

training was very informative

training was very informative, completed in a way that everyone can understand and will be helpful for the calls i will receive in the customer resolution centre .

September 25, 2025
Unprompted review
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Reply from Pennington Choices

Thanks for your feedback Shakaeth. We’re pleased to hear that the training will be helpful in your role within the Customer Resolution Centre.

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Rated 1 out of 5 stars

Absolutely Disgusting how many times…

Absolutely Disgusting how many times they rescheduled or cancelled been messed around for over six weeks and keep doing this to me what a joke of a company Apple Watch child has been left without a bedroom for over six weeks. We still don’t know if it’s safe or not.

September 4, 2025
Unprompted review
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Reply from Pennington Choices

Hi Samantha, we’re really sorry to hear about your experience. This isn’t the service we want to provide, and to understand what has happened we need to look into the details. Please could you email us at asktheexperts@pennington.org.uk so we can look into this urgently and help resolve this for you. Please include your name, address, contact number, the type of survey you are waiting for, and your housing provider's name. Just so you’re aware, our business hours are Monday to Friday, so if you email us over the weekend, you’ll receive a response at the start of the following week. Thank you, Pennington Choices

Rated 5 out of 5 stars

All Good

Very knowledgeable presenter and very interesting course. Would highly recommenced this course.

August 20, 2025
Unprompted review
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Reply from Pennington Choices

Thank you for the positive feedback Neil! It's great to know you found the course interesting and would recommend it to others. Should you need any further support then you know where we are.

Rated 5 out of 5 stars

Very clear presentation

Very clear presentation, easy to follow, time to ask questions and they were answered at time of course

August 12, 2025
Unprompted review
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Reply from Pennington Choices

Thank you Scott for the feedback! It's great to hear the presentation was clear and that the Q&A time was helpful.

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Rated 5 out of 5 stars

Great Session

Very good session and it was so thorough and detailed.

August 13, 2025
Unprompted review
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Reply from Pennington Choices

Thanks for your positive feedback, we hope to see you again at some of our future free webinars!

Rated 5 out of 5 stars

Really informative

Really informative, professional presentation. I felt a good balance between being welcomed, and comfortable, in asking questions whilst no pressure to do so and simply listen in to gain useful insight. Thank you.

July 9, 2025
Unprompted review
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Reply from Pennington Choices

Thank you for your feedback Carrie. We’re delighted to hear you found the presentation informative and felt you were able to ask questions as well as gaining insights to the questions that others asked. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fantastic informative webinar

ease of access to join the webinar. great, knowledgeable speakers who had the knowledge to really get to the heart of the matter being discussed. Webinar length was just right too but covered all the key points with plenty of time for questions to be covered.

July 9, 2025
Unprompted review
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Reply from Pennington Choices

Thank you Jo for your feedback. We are pleased to hear that you found our webinar with the Regulator of Social Housing helpful.

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Rated 4 out of 5 stars

Pennington Choices Webinar

The content presented was up to date and addressed the recent changes, major challenges involved, and key aspects which must be be taken into account while issuing/applying for approval from Building Safety Regulator.
The presentation slides were also shared later after the webinar, which helped reviewing the topics discussed.

June 11, 2025
Unprompted review
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Reply from Pennington Choices

Thank you Alan for your feedback. We are pleased to hear that you found our webinar with the Building Safety Regulator helpful.

Rated 5 out of 5 stars

Always great to attend these seminars…

Always great to attend these seminars with Pennington's its great how proactive they are at brining experts together from across the sector and having access to key individuals with sector specific knowledge and examples.

June 11, 2025
Unprompted review
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Reply from Pennington Choices

Thank you for your kind words! We're delighted you value our free monthly webinars and the opportunity to connect with sector experts. We’ll continue bringing together the right voices to share insight and practical examples.

Rated 5 out of 5 stars

Delivery of the training was to the point with key takeaways

Delivery of the training was very well organised, to the point and with key takeaways that would enable me to understand and deliver a better service. Really good explanation about the issues on compartmentation, fire doors and how the current legislation is interpreted on high rise blocks. Would recommend the training.

May 14, 2025
Unprompted review
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Reply from Pennington Choices

Thank you Diego for your positive feedback, we are pleased to hear that you found the webinar useful!

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Rated 5 out of 5 stars

Fire Safety Regs and Info.

We recently got involved with this company to complete our Fire risk assessment. Although they are a huge company they are very attentive and contactable and so far have offered an amazing service. Adding to the amazing service, they run regular course and webinars to which those who are signed up to receive their emails are invited to watch/attend. I saw they were doing a webinar on fire safety regs and compartmentation, so I applied for a place. The webinar was very well presented, with a number of experts providing information which for myself is invaluable. They also offered a Q&A at the end of the webinar and also forwarded a recorded version of the webinar to rewatch. I have nothing but praise for this company and their after service. An excellent webinar lead by excellent in the know experts, I look forward to the next one. Thank you Pennington Choices.

May 14, 2025
Unprompted review
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Reply from Pennington Choices

Fantastic to hear you've had a positive experience with our Fire Safety team, and that you enjoyed our Fire Safety webinar. Thanks for the great feedback Matthew!

Rated 5 out of 5 stars

CPD IS BRILLIANT

The CPD IS BRILLIANT

February 14, 2025
Unprompted review
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Reply from Pennington Choices

Thanks Mukesh, glad you enjoyed our webinar on Passive Fire Protection: Legislation, compartmentation, and fire doors.

Rated 5 out of 5 stars

Very informative

Well organised webinar that was really useful and informative.

May 14, 2025
Unprompted review
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Reply from Pennington Choices

Thank you for your feedback! We appreciate you joining us and hope to see you at future webinars.

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Rated 5 out of 5 stars

It was very informative presentation…

It was very informative presentation and well presented by all involved.

April 15, 2025
Unprompted review
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Reply from Pennington Choices

Hi Matt, thanks for your feedback following our Building Safety Act 2022 webinar. We’re pleased to hear you found the session informative and well delivered.

Rated 5 out of 5 stars

Building Safety Act 2022 webinar session

The Session was very informative and interactive. I learnt quite a bit about the Building Safety Act 2022 and now have an appreciation of where this needs to be reflected within our management system documents and as company where we need to be mindful, diligent and indeed the informed and intelligent customer and contractor

April 9, 2025
Unprompted review
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Reply from Pennington Choices

Thank you Nick for your feedback. We're pleased to hear you found the webinar informative and engaging, and that it helped clarify how the Act impacts your management system and responsibilities.

Rated 5 out of 5 stars

Very informative update on Building…

Very informative update on Building Safety Actin - and at no cost!

April 9, 2025
Unprompted review
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Reply from Pennington Choices

Hi Paul, we're delighted to hear you found the Building Safety Act update informative, thanks for joining us!

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