Lee Woods delivered the HHSRS training and really got our team to engage in the subject. The session was well structured highlighting the very important Awaab's Law, other attributes of the training w... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
ease of access to join the webinar. great, knowledgeable speakers who had the knowledge to really get to the heart of the matter being discussed. Webinar length was just right too but covered all th... See more
Company replied
i find the webinars to be informative , containing enough detail, without going too deep into the subject. and they are always easy to follow. I have shared the videos with colleagues to aid my tea... See more
Company replied
Booking Pennington choices was easy, the course content was set at the perfect level for those in attendance. Everyone came away well informed and it was very useful to receive the content at the end... See more
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Company details
Written by the company
Pennington Choices was created in 2020 to provide services and outstanding customer experience to the social housing sector across the UK. We began our journey to help create safer environments for people and buildings. We have now worked with more than 800 public and private sector organisations across social housing, NHS, education, and rail and are continuing our growth journey. Our demonstrable track record and client loyalty prove we deliver on our promises, on time, and with quality. In 2024, we achieved the highest-ranking Gold accreditation in our first year taking part in the industry-wide recognised assessment, Investor in Customers. This award is based on feedback from both our clients and members of our team, highlighting our dedication to providing excellent customer service, experience, and expertise, as well as continued employee satisfaction.
Contact info
Head Office, Brookfield House, Grimsditch Lane, Norcott Brook, WA4 4EA, Cheshire, United Kingdom
- 0800 883 0334
- marketing@pennington.org.uk
- www.pennington.org.uk
4.4
Excellent
85 reviews
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The panel were amenable and…
The panel were amenable and knowledgeable about the subject area and kept the parameters concise.
April 9, 2025
Unprompted review
Reply from Pennington Choices
Thank you for your feedback Simon! We appreciate you taking the time to join us, and hope the knowledge our experts shared proves helpful.
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MBNL review (Telecoms infastructure client_
Excellent to hear about other peoples experience of the HRB process but also useful to learn how you are dealing with HRB applications
April 9, 2025
Unprompted review
Reply from Pennington Choices
Thank you Simon for taking the time to leave us feedback! We're glad you found value in hearing others’ experiences with the Higher-Risk Buildings process. We think it's important to share insights and support best practice. Hope you can join us on another webinar soon.
Informative webinar
I attended a very useful webinar on building safety. The team had lots of great insights!
April 9, 2025
Unprompted review
Reply from Pennington Choices
Thank you Stephen! We're so pleased you found the webinar useful and that the team's insights were helpful.
Relevant and well timed CPD event.
Relevant and well timed CPD event.
The course was very well delivered and covered a topic that is a concern for many Local Authorities / Social Landlords at the minute.
April 9, 2025
Unprompted review
Reply from Pennington Choices
Hi John, thanks for your feedback! We're really pleased to hear you found the 'Building Safety Act 2022: Gateway applications for building work' webinar relevant and well timed for Local Authorities and Social Landlords. We appreciate you joining us.
I think the webinar highlighted the…
I think the webinar highlighted the fact that everyone is struggling with the Gateway applications as 40% are rejected. The BSR will not give you advice and the competent person scheme is not working. We have made two applications which have been validated, then rejected, and now the BSR want a further 53 working days and 113 working days extension of time to review them.
April 9, 2025
Unprompted review
Reply from Pennington Choices
Hi John, thank you for sharing your experience and reflections. The challenges around Gateway applications are certainly being felt across the industry, and your comments highlight just how important it is to continue these conversations. We hope the webinar provided some helpful context and support - thank you for attending the session.
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Gateway Applications for Building Work
All areas discussed were topical and pertinent to current issues I am personally experiencing. The fact the presentation wasn't solely focussed on Gateway 1 & 2 was beneficial. As I only have occupied buildings, there were some good pointers shared during Stewart's presentation, and also during the subsequent question and answers session at the close. All in all, for a 30 minute presentation, it was well worth making the time to attend; I have already shared some of the information with several of my peers. Thank you Pennington's
April 9, 2025
Unprompted review
Reply from Pennington Choices
Thank you for your detailed feedback Kirk! We're delighted to hear the session addressed issues relevant to your current work. It’s great to know Stewart Kerr’s presentation and the Q&A provided practical takeaways, and even better that you’ve already shared the insights with your peers. We really appreciate you taking the time to join us and for the kind words!
Presenter knowledge was top draw!
Presenter knowledge was top draw. Great set of questions from the delegates, came away with a far clearer picture.
April 9, 2025
Unprompted review
Reply from Pennington Choices
Thank you for your feedback Simon! It’s brilliant that you came away with a clearer understanding, thanks for being part of the session.
Absolutely shocking company
Absolutely shocking company - cancelling appointments at last minute when I’ve rescheduled my work rota
April 4, 2025
Unprompted review
Reply from Pennington Choices
We're really sorry to hear about your experience and completely understand how frustrating it must have been, especially after rearranging your work schedule. This certainly isn’t the level of service we aim to provide. Please accept our sincere apologies - we’d appreciate the chance to look into what happened and put things right. If you're willing, please get in touch with us directly so we can resolve this for you asktheexperts@pennington.org.uk.
Harassing me about property not mine
Keep calling me about something to do with a property in Luton. I have nothing to do with any property in Luton and have no idea how they have my contact details. Blocking them
March 12, 2025
Unprompted review
Reply from Pennington Choices
Thank you for sharing your experience, and we sincerely apologise for the inconvenience caused. We work with landlords who request surveys on their properties and provide us with tenant contact details to arrange the survey. Unfortunately, it appears the details we were given were incorrect, which led to us contacting you. If you're comfortable, please email us your contact number, and we will make sure it's reported to the relevant landlord so they can update their records asktheexperts@pennington.org.uk. Once again, we apologise for the disruption this has caused.
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A guy Just knocked on my door and…
A guy Just knocked on my door and thought he was going to be let in with no letter/phone call I don't think so I only let people in with an appointment especially when I'm ill and on my own went off sighing don't just knock on my door and think your entitled to come in as it will never happen appointment first.
March 11, 2025
Unprompted review
Reply from Pennington Choices
Thank you for your feedback. We apologise if our visit felt unannounced.
To clarify, our process for contacting residents includes:
• Sending a letter introducing ourselves and letting you know that your housing provider has requested a stock condition survey for your home. It also contains details of our scheduling team and the name and contact details of the surveyor that will visit your property. Typically, your housing provider also sends an initial letter before we follow up with our own.
• The letter states that "if we do not hear from you, we will knock on your door whilst we are operating in the area." This ensures we make every effort to conduct the survey on behalf of your housing provider, as per their request.
• Where possible, our surveyors will also attempt to contact residents via text messages or phone calls to schedule a convenient appointment.
We appreciate that your home is your private space, and we always aim to carry out our surveys with courtesy and consideration for residents' schedules.
Think they can come unannounced for a…
Think they can come unannounced for a full condition survey. Sorry but wouldn't treat someone's bought property like this and just because I'm in a housing association doesn't meant I don't work or am not entitled to scheduled courtesy and privacy warning. Do not come unannounced without booking and expect an answer. WFH since COVID.
February 12, 2025
Unprompted review
Reply from Pennington Choices
Thank you for your feedback. We apologise if our visit felt unannounced or intrusive.
To clarify, our process for contacting residents includes:
• Sending a letter introducing ourselves and letting you know that your housing provider has requested a stock condition survey for your home. It also contains details of our scheduling team and the name and contact details of the surveyor that will visit your property. Typically, your housing provider also sends an initial letter before we follow up with our own.
• The letter states that "if we do not hear from you, we will knock on your door whilst we are operating in the area." This ensures we make every effort to conduct the survey on behalf of your housing provider, as per their request.
• Where possible, our surveyors will also attempt to contact residents via text messages or phone calls to schedule a convenient appointment.
We appreciate that your home is your private space, and we always aim to carry out our surveys with courtesy and consideration for residents' schedules.
FRA incomplete, inaccurate and out of date
Pennington Choices carried out a Fire Risk Assessment for our block of residential flats in 2023 through the management company FirstPort. The assessment was inaccurate, incomplete and out of date. As a result I have had to answer lots of questions arising when trying to sell my flat.
November 6, 2024
Unprompted review
Reply from Pennington Choices
Thank you for your feedback. We understand your concerns and would like to clarify our role in this process.
Our contract was with your landlord FirstPort, and it is their responsibility to share fire safety information with residents. Unfortunately, we can only provide this information to a resident with their written consent. Once we complete a FRA we deliver our report to the client, in this case FirstPort, within 10 days of site work completion. We cannot be responsible for any delays in this information reaching residents.
However, we would like to understand more about your concerns over the accuracy of the report. All our reports are completed by individually accredited Fire Risk Assessors and are then 100% validated by a team of competent, BAFE SP205 certified validators. Therefore please can you contact us directly via asktheexperts@pennington.org.uk to share more specific details on this issue.
Poor telephone service
On 20/12/2024 I received a call/voice message from Pennington Choices. The message informed they have been asked to do an asbestos survey. Telephoned the company today to arrange an appointment and have been waiting on the line listening to music for over 45 minutes while waiting to speak with someone. No announcements given as to where my call is in the queue or reasons for the delay with my call being answered. Ended call while composing this message.
December 30, 2024
Unprompted review
Reply from Pennington Choices
Thank you for your feedback, and we apologise for the inconvenience you experienced when trying to reach us. Unfortunately, we were experiencing technical difficulties with our phone system that week, which resulted in longer-than-usual wait times. We completely understand how frustrating this must have been for you.
If you have any unresolved issues, please feel free to email us at asktheexperts@pennington.org.uk and our team will be happy to help.
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Idiot driver
Driving home tonight and about to come off the filter lane of the M57 for Kirkby when a total psycho in one of their vans swooped across in front of me with nothing to spare, rather than drop into the 50+ meters behind me (well done fella, you must be really proud. I'll just replace my tyres a little earlier shall I?). Registration NV73 RUY. Approx 16:45. June 17th. I bet nothing happens though. Photo available on request from employer
June 17, 2024
Unprompted review
Reply from Pennington Choices
Hi Mark. Thank you for bringing this matter to our attention. We take reports of unsafe driving behaviour very seriously, as the safety of all road users is of utmost importance to us.
We apologise for the incident you experienced and the distress it caused. All our vans are fitted with black boxes so we were able to identify the employee and address this with them internally.
Your feedback is crucial in helping us maintain high standards, and we appreciate you taking the time to let us know.
Unprofessional and Equality Act 2010 is…
Unprofessional and Equality Act 2010 is 💯.
I not recommend with they it
January 31, 2024
Unprompted review
Reply from Pennington Choices
Hi Andy. Thank you for sharing your feedback. We take all concerns very seriously, especially those relating to professionalism and inclusivity.
We would greatly appreciate it if you could provide more details about your experience by contacting us directly at hr@pennington.org.uk. This will help us address your concerns thoroughly and ensure any necessary improvements are made.
Unprofessional
Unprofessional. Made an appointment for asbestos survey. Changed it and then had me waiting indoors all day. Rang them up and was fobbed off. No one knows where the surveyor is. A lady said she was a manager but turned out not to be. Disgusting and unprofessional
October 20, 2023
Unprompted review
Trying to get me a dea self employed…
Trying to get me a dea self employed assessor to do a epc for £26, absolute disgrace of a company, can’t imagine what there charging the customer! That’s why customers are getting a poor service as underpaying their employees!
July 28, 2023
Unprompted review
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A women came round today to take…
A women came round today to take samples of my ceiling looking for asbestos and has ruined my ceilings as she has hacked at the plaster leaving big gauges which look unsightly. plus she did this right in the middle of the ceiling,which could have been taken from the edges which I might add should be scrapings.I am not very happy at how she left my home without telling me how she had left my newly decorated hall in this state.
June 30, 2023
Unprompted review
I don’t know the mans name but he…
I don’t know the mans name but he claimed to be a assessment fire officer from Clarion , he had no appointment, was in building for 5 minutes and I was concerned so as he was leaving I confronted him and noticed he has this company badge on , so he lied to obtain entry , also he has no knowledge of what good communication is and politeness, also understanding of communal doors , he refused to give me his name , great customer service not
March 9, 2022
Unprompted review
Excellent asbestos testing service
Excellent communication, very fast delivery of the testing kit and turnaround of results was amazing - the same day that the samples arrived back with Pennington. All-in-all an excellent service and would certainly recommend. If ever we need to test for asbestos in future we will use Pennington again. Many thanks.
August 3, 2021
Unprompted review
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