Penworld Reviews 

8,107
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive exceptionally fast, arriving beautifully gift-wrapped alongside thoughtful handwritten personal notes and delightful small treats. People genuinely appreciate the extremely smooth purchasing process, competitive pricing, and the impressively wide selection of quality writing products available. Shoppers consistently praise the remarkably helpful customer service and efficient shipping operations successfully spanning across various international borders. Buyers often express satisfaction with custom engraving options and the careful packaging that ensures everything remains safe. However, some people mentioned receiving incorrect items in their packages, which required contacting customer support to resolve the fulfillment mix-up.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, expressing high satisfaction with... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting extremely fast shipping... See more

Service

Customers had positive experiences with service, frequently highlighting the super-fast delivery and... See more

Quality

Consumers find quality to be positive, highlighting exceptional presentation, beautiful materials, and... See more

Order

People report positive experiences with order, consistently praising the exceptionally fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

Company replied

Rated 5 out of 5 stars

Very good service, extremely fast service and superior customer service. I bought a pair of Fisher Space pens (cerakote version)at an extremely competitive price, and also bought a notebook that... See more

Rated 5 out of 5 stars

I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more

Company replied

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more


Company details

  1. Fashion Accessories Store
  2. also in
  3. Pen Store

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,107)

1,703 reviews in the last 12 months

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Rated 5 out of 5 stars

This is as good as it possibly can get.

This is as good as it possibly can get.
Perfect service, lightening fast delivery & premium packaged. Penworld is therefore one of my preferred addresses and of these there are only three.

September 24, 2026
Penworld logo

Reply from Penworld

Hi Eric,
One of only three, that's quite an honour. Thank you!
Yves

Rated 5 out of 5 stars

Great product

Great product, packaging, quick delivery. Will return again next year

September 24, 2026
Penworld logo

Reply from Penworld

Hi Kiki,
We'll be here next year too!
Yves

Rated 5 out of 5 stars

Order arrived the next day within…

Order arrived the next day within Europe. Packaged with care, including a free bottle of Pilot Ink and some candy.

Couldn’t have had a better experience with my first order.

September 26, 2026
Penworld logo

Reply from Penworld

Hi Matilde,
What a nice first order to read about. Enjoy the ink!
Yves

Rated 2 out of 5 stars

Not worth the price

The name and description of this case led me to believe it is made of aluminum, it is not. It’s plastic.
The pouch that holds a laptop and/or iPad attaches to the inside top of the briefcase with velcro. The velcro does not hold the pouch in place once it has a computer and it’s little pockets filled.
Very much NOT worth the price.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, lighting delivery speed.

September 25, 2026
Penworld logo

Reply from Penworld

Hi Yue,
Thanks! I'll pass the compliment on to the packing table.
Yves

Rated 5 out of 5 stars

This was the fastest delivery I ever had!

This was the fastest delivery I ever had. I orderd one day at noon and it was delivered the next day before noon! Insane, since even local deliveries take 2 days to be done.

September 25, 2026
Penworld logo

Reply from Penworld

Hi Mina,
Noon to noon is quick, even by our standards. Credit to the courier as well!
Yves

Rated 5 out of 5 stars

My pencil set arrived perfectly and…

My pencil set arrived perfectly and securely packaged. I live in another country, and my package arrived very quickly—within two days! Thank you!

September 24, 2026
Penworld logo

Reply from Penworld

Hi Sandra,
Two days to another country is a nice result, glad the pencils arrived safe and sound. Enjoy them!
Yves

Rated 5 out of 5 stars

Excellent!

I ordered a spare nib for my Pilot Decimo in Fine and it writes amazing. My order arrived within just 24 hours, nicely packed, even though I live in a different country. I’m really impressed with the professionalism of this shop!

September 23, 2026
Penworld logo

Reply from Penworld

Hi Diana,
The Fine nib suits the Decimo well, I think. Nice that it reached you so quickly!
Yves

Rated 5 out of 5 stars

Ordered Montblanc refills, great seller

Ordered Montblanc refills, best price on line, precise information on the order preparation and on shipment.
Very fast and very careful to the customer!

September 23, 2026
Penworld logo

Reply from Penworld

Hi Andrea,
Good to know the updates along the way were useful. Enjoy the refills!
Yves

Rated 5 out of 5 stars

Pen world

Excellent service

September 23, 2026
Penworld logo

Reply from Penworld

Hi Declan,
Much appreciated, thank you!
Yves

Rated 5 out of 5 stars

Quick delivery

I ordered from different EU state and the delivery time and shipping fees were similar to in-state deliveries – I'm amazed! Thank you! <3

September 23, 2026
Penworld logo

Reply from Penworld

Hi Iva,
Borders shouldn't slow a parcel down, so that's nice to read. Thank you!
Yves

Rated 5 out of 5 stars

Excellent range

Excellent range, well priced and promptly delivered - thanks!

September 19, 2026
Penworld logo

Reply from Penworld

Hi Lisa,
Thanks to you too!
Yves

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, good selection and very nice packaging

September 19, 2026
Penworld logo

Reply from Penworld

Hi Gorana,
Nice packaging is half the fun. Enjoy it all!
Yves

Rated 5 out of 5 stars

Everything great

Everything great, only tiny issue is I had ordered TWSBI blue black ink twice as part of my order and got one blue black and one midnight blue but to be honest, even better.
Very fast shipping, 100% reccommend.

September 16, 2026
Penworld logo

Reply from Penworld

Hi Vasco,
Sorry about the mix-up with the second bottle, that one's on us. Glad the midnight blue turned out to be a happy accident!
Yves

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