Penworld Reviews 

8,107
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive exceptionally fast, arriving beautifully gift-wrapped alongside thoughtful handwritten personal notes and delightful small treats. People genuinely appreciate the extremely smooth purchasing process, competitive pricing, and the impressively wide selection of quality writing products available. Shoppers consistently praise the remarkably helpful customer service and efficient shipping operations successfully spanning across various international borders. Buyers often express satisfaction with custom engraving options and the careful packaging that ensures everything remains safe. However, some people mentioned receiving incorrect items in their packages, which required contacting customer support to resolve the fulfillment mix-up.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, expressing high satisfaction with... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting extremely fast shipping... See more

Service

Customers had positive experiences with service, frequently highlighting the super-fast delivery and... See more

Quality

Consumers find quality to be positive, highlighting exceptional presentation, beautiful materials, and... See more

Order

People report positive experiences with order, consistently praising the exceptionally fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

Company replied

Rated 5 out of 5 stars

Very good service, extremely fast service and superior customer service. I bought a pair of Fisher Space pens (cerakote version)at an extremely competitive price, and also bought a notebook that... See more

Rated 5 out of 5 stars

I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more

Company replied

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more


Company details

  1. Fashion Accessories Store
  2. also in
  3. Pen Store

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,107)

1,703 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All was perfect

All was perfect. Product, communication, fast shipping, and great costumer service!

October 6, 2026
Penworld logo

Reply from Penworld

Hi Sixten,
That's a full house. Thanks a lot!
Yves

Rated 5 out of 5 stars

Quick delivery

Quick delivery, nicely wrapped.

October 2, 2026
Penworld logo

Reply from Penworld

Hi,
The wrapping is part of the fun for us too. Thank you!
Yves

Rated 5 out of 5 stars

Express service!

Easy to navigate in the webbshop.
Fast and safe delivery.

October 1, 2026
Penworld logo

Reply from Penworld

Hi Fredrik,
Good to hear the webshop was easy to find your way around in!
Yves

Rated 5 out of 5 stars

Wonderful shop 🥰

Really fast delivery considering it came from Europe. The item was beautifully gift wrapped at no extra charge. Would definitely buy from again.

October 4, 2026
Penworld logo

Reply from Penworld

Hi Jennifer,
The gift wrapping is always on us. Thanks for the lovely words!
Yves

Rated 5 out of 5 stars

Trustworthy shop

Great selection of products, prompt and professional.

October 1, 2026
Penworld logo

Reply from Penworld

Hi Alexandra,
Glad you found what you were looking for!
Yves

Rated 5 out of 5 stars

Great price, fast shipping, and nice customer service

I'm really glad I bought this eco-friendly Filofax organizer and the refills. The plum colour looks solid and luxurious; the faux leather is very soft, and the personal size is exactly what I needed. Great price, fast shipping, and nice customer service!

September 29, 2026
Penworld logo

Reply from Penworld

Hi Agnė,
The plum colour is a lovely choice. Have a great 2027 with it!
Yves

Rated 4 out of 5 stars

Good service

Product as advertised, at a good price, delivered quickly, what more could you want?

September 30, 2026
Penworld logo

Reply from Penworld

Hi Anthony,
Not much, we hope! Thanks a lot.
Yves

Rated 5 out of 5 stars

I had a problem with a delivery and…

I had a problem with a delivery and even though it was a problem caused by the courier, Penworld took responsibility and fixed it within hours. What started as a terrible experience became a well managed solution.

September 29, 2026
Unprompted review
Penworld logo

Reply from Penworld

Hi Mike,
Thank you for updating your review, and for your patience while we sorted it out.
Yves

Rated 5 out of 5 stars

Fast and easy

Fast, easy, good prices! Very happy.

September 30, 2026
Penworld logo

Reply from Penworld

Hi Mathieu,
Good prices and no hassle, that's the idea. Cheers!
Yves

Rated 5 out of 5 stars

Made me smile

Customer service. Package contained a note of thanks and a small gift (sweets). For a low value item, it was appreciated.

September 30, 2026
Penworld logo

Reply from Penworld

Hi Matt,
Small order or big, everyone gets the same treatment. Glad it made you smile!
Yves

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect. Good price. Rapid delivery. Recommended.

September 29, 2026
Penworld logo

Reply from Penworld

Hi Cal,
A recommendation like that means a lot to our shop.
Yves

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