Amazing quality beads. Next day delivery, well packaged. I couldn’t believe it until my postman came today with my parcel. Absolutely perfect for the project I’m working on, lots of different colo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service is incredibly poor. It’s a shame as the items I received were decent in pricing. I did receive some incorrect items and when trying to resolve, customer service was incredibly slow an... See more
Easy clear ordering, safe payment options, address & contact details clearly given. Excellent items, a wide choice of products. Love their very cute hand made glass charms, exclusive, never seen else... See more
Company replied
Peppy beads are such an incredible online shop for all things jewellery making !! Service is prompt and also personal where necessary if I need to ask a question about a product. Delivery has never... See more
Company replied
Company details
Written by the company
Welcome to Peppy Beads, your go-to source for high-quality beading and jewelry supplies! As a family-owned and operated business, we are committed to providing our customers with the very best products and services. Founded in 2005 by the SERT family, Peppy Beads has grown into a leading provider of top-notch beading and jewelry supplies. What sets us apart from the rest? It's our commitment to quality, affordability, and exceptional customer service. We take quality seriously at Peppy Beads. We understand that our customers want products that are built to last, which is why we go above and beyond to ensure that our products meet the highest standards of quality. We source our materials from reputable suppliers, use skilled artisans to create our products, and perform rigorous quality control checks before anything is shipped to our customers. We also believe that our products should be affordable without sacrificing quality. We offer competitive prices, bulk discounts, and constantly search for ways to lower our overhead costs so we can pass the savings onto you. At Peppy Beads, customer satisfaction is our top priority. We believe that our customers are like family, and we treat them as such. We provide easy returns, fast and free shipping, and personalized service to ensure that every customer has a positive experience with us. Whether you have a question about a product or need help placing an order, we are always here to assist you. So, whether you're a seasoned beader or just starting out, Peppy Beads has everything you need to create beautiful, one-of-a-kind pieces. Thank you for choosing Peppy Beads for all of your beading and jewelry supply needs!
Contact info
1C-1D Gordon House-Church Square, PO19 7BD, Chichester, United Kingdom
- info@peppyaccessories.co.uk
- info@peppyaccessories.co.uk
- www.peppyaccessories.co.uk
3.7
Average
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful experience!!
Love the quality of everything I've ordered! Customer service has been wonderful and quick to respond & shipping to Canada has been fairly quick with tracking. Will definitely be shopping here again!
Carole
Willow Pond Gemstones
August 29, 2023
Reply from Peppy Beads
Dear Carole,
Thank you so much for sharing your delightful experience with Peppy Beads! 🌟
We're absolutely thrilled to hear that you've been enjoying the quality of our products. Your satisfaction is our utmost priority, and it's heartwarming to know that our customer service team has met your expectations with quick and wonderful responses.
We understand the importance of timely and reliable shipping, especially for our international customers, and we're delighted that your orders reached you fairly quickly with tracking.
Your kind words inspire us to keep delivering top-notch products and service. We can't wait to welcome you back to Peppy Beads for more wonderful shopping experiences. If you ever have any questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Peppy Beads and for being a valued part of our vibrant bead-loving community!
Warm regards,
Team@Peppy Beads
Advertisement
Arrived in good time and very satisfied…
Arrived in good time and very satisfied with the beads bought
August 28, 2023
Reply from Peppy Beads
Dear Anne,
Thank you so much for your order and your kind feedback! We're thrilled to hear that your order arrived promptly, and you're satisfied with the beads you purchased. If you ever need more beads or any other crafting supplies in the future, please feel free to visit our shop again. Your satisfaction is our top priority, and we're here to assist you with all your crafting needs. If you have any questions or require further assistance, please don't hesitate to reach out. Thanks once again for choosing us, and happy crafting!
Great shop with lots of choice and…
Great shop with lots of choice and quick delivery.
August 28, 2023
Reply from Peppy Beads
Dear Maxine,
Thank you for taking the time to share your positive experience with Peppy Beads! 🌟
We're thrilled to hear that you've enjoyed your shopping journey with us. Providing a wide range of choices for our customers is something we take great pride in, and we're delighted that you found our selection to your liking.
Quick and reliable delivery is a priority for us, and we're pleased to know that your orders were delivered promptly.
Your feedback motivates us to continue delivering exceptional service and a diverse product range. We can't wait to assist you with more of your creative endeavors in the future. If you ever have any questions or need assistance, please feel free to reach out.
Thank you for choosing Peppy Beads, and we look forward to serving you again soon!
Warm regards,
Team@Peppy Beads
Unusual
My recent order was just a little different
and I’m now trying to decide how to use these mother of Pearl orange hearts 🧡
August 28, 2023
Reply from Peppy Beads
Dear Maureen,
Thank you so much for your 5-star review! 🌟
We appreciate your support and are delighted to hear that your recent order brought something unique and unusual to your collection. Mother of Pearl orange hearts sound absolutely intriguing! We understand the excitement of receiving such distinctive pieces and the joy of exploring creative ways to use them.
If you ever need inspiration or have any questions about your order, please don't hesitate to reach out to us. We're here to assist you in making the most of your one-of-a-kind additions.
Thank you for choosing Peppy Beads, and we look forward to seeing your creative ideas come to life!
Warm regards,
Team@Peppy Beads
Very happy
I have been buying all kinds of items from Peppy Beads for about a year now for my jewelry business and everything makes me so happy. Especially when I use their Pave items they sell out immediately! I will continue to buy from them as long as they ship to the US!
July 31, 2023
Reply from Peppy Beads
Dear Amy,
We're thrilled to hear that you've been enjoying your experience with us! It's wonderful to know that our products have been a great addition to your jewelry business. We're glad that our Pave items have been popular and successful for you.
Rest assured, we are committed to shipping to the US and providing you with the same excellent service and quality products that you've come to appreciate. If you ever have any questions or need assistance with your orders, please don't hesitate to reach out.
Thank you for your continued support and trust in Peppy Beads. We look forward to serving you for many more years to come!
Advertisement
Got a refund for damaged product but…
Got a refund for damaged product but was not happy with how customer service dealt with my complaint.
July 27, 2023
Reply from Peppy Beads
We appreciate your feedback and apologize for any dissatisfaction you experienced with our customer service. We strive to provide excellent support and resolve any issues promptly.
We're glad to hear that you received a refund for the damaged product. We're truly sorry if the way your complaint was handled fell short of your expectations. Your feedback is essential in helping us improve our services and ensure that every customer's experience is positive.
If you have any further concerns or if there's anything we can do to address the situation better, please let us know. We value your business and aim to provide you with a better experience in the future.
Thank you for bringing this to our attention.
Reply from Peppy Beads
We apologize for the inconvenience you experienced with the quality of our product, especially considering it was a natural shell. Natural materials can sometimes exhibit variations in texture and color due to their inherent nature. However, we understand your concerns and aim to provide the best quality possible. Your feedback is valuable, and we will work to improve our products and services based on your input. If there's anything specific you would like to share about the issue you encountered, please feel free to reach out to us. Thank you for bringing this to our attention.
Quality products
Quality products, quick delivery, never disappointed 🌟🌟🌟🌟🌟
July 21, 2023
Unprompted review
Reply from Peppy Beads
Dear Bev,
Thank you for your glowing review! We're thrilled to know that our products consistently meet your expectations in terms of quality, and that our speedy delivery has added to your satisfaction. Your support means a lot to us, and we look forward to continuing to serve you with excellence. If you ever need anything, don't hesitate to get in touch. 🌟🌟🌟🌟🌟
Reply from Peppy Beads
Dear Brenda,
We're glad to hear that you found our product to be as expected and reflective of the online image. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing our products!
Advertisement
Excellent service
Very efficient and always dispatch is fast. The beads are just what I needed and the website is easy to search for anything with lots of colours and sizes.
July 23, 2023
Reply from Peppy Beads
Dear Danuta,
Thank you for your kind words! We're pleased to hear that you find our service excellent and efficient, with speedy dispatch. It's great that the beads met your needs and that our website's search functionality was helpful. If you ever have more to share or if you need assistance, feel free to reach out. We're here to provide you with the best experience possible. Thank you for choosing us and for your support!
Reply from Peppy Beads
Dear Jackie, ee appreciate your feedback! It's wonderful to know that you're happy with our products and that our delivery was prompt. Your satisfaction is our priority, and we're here to provide you with quality items and efficient service. If you have more to share or if you need assistance, feel free to reach out. Thank you for choosing us and for your kind words!
Reply from Peppy Beads
Dear Kelly, thank you for your feedback! We're thrilled to hear that you had a great experience with our service and communication. Your recommendation means a lot to us. If you ever have more to share or if you need assistance, please don't hesitate to reach out. We're here to provide you with the best service possible. Thank you for choosing us and for your support!
Excellent service and great variety of…
Excellent service and great variety of products for jewelry making! Fast shipping and response times as well.
June 23, 2023
Unprompted review
Reply from Peppy Beads
Dear Karen, We appreciate your feedback! It's wonderful to know that you found our service excellent and our variety of jewelry-making products to your liking. We take pride in offering fast shipping and prompt responses to ensure your experience with us is seamless and enjoyable. If you ever need further assistance or have any inquiries, please don't hesitate to reach out. Thank you for choosing us for your creative projects!
Advertisement
Great range of beads
Great range of beads. Delivery was extremely quick.
May 19, 2023
Unprompted review
Reply from Peppy Beads
Dar Millie, thank you so much for your fantastic feedback! We're thrilled to hear that you had a positive experience with us.
Offering a wide range of beads is something we take pride in, and we're delighted that you find our selection great.
Ensuring fast and efficient delivery is another aspect we prioritize, and we're thrilled that your order reached you extremely quickly.
If you ever need more beads or any other jewelry-making supplies, please don't hesitate to let us know. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your support is truly valued, and we can't wait to continue providing you with a great range of products and excellent service in the future!
Really good quality products
I ordered already two times via Etsy and I am completely satisfied by the quality of the products and customer service. It is quite rare to get 24Ct gold plated jewelry material.
July 18, 2023
Unprompted review
Reply from Peppy Beads
Thank you so much for your wonderful feedback! We're thrilled to hear that you are completely satisfied with the quality of our products and customer service.
Providing top-notch products is our priority, and we're delighted that you find the quality of our materials to be really good.
We aim to provide our customers with unique and high-quality materials to enhance their creations.
If you ever need more jewelry materials or have any specific requests, please don't hesitate to let us know. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your satisfaction is important to us, and we can't wait to continue providing you with excellent products and service in the future!
Used a few times for seed beads and…
Used a few times for seed beads and they have been good.
July 24, 2023
Unprompted review
Reply from Peppy Beads
Thank you for your feedback! We're glad to hear that you've used our seed beads and found them to be good. Your satisfaction is important to us, and we're committed to providing you with quality products every time. If you have any specific requests or need more seed beads, don't hesitate to reach out. We're here to make your experience with us exceptional. Thank you for choosing us as your bead supplier. Your continued support is truly valued, and we can't wait to serve you again soon!
Good service
Peppy are always very quick with responding to orders, very happy with their service.
June 1, 2023
Unprompted review
Reply from Peppy Beads
Dear Sarah, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service.
Ensuring prompt responses to orders is one of our top priorities, and we're delighted that you're happy with our service.
Your satisfaction means the world to us, and we're incredibly grateful for your support.
If you ever need anything else or have any specific requests, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your continued support is truly valued, and we can't wait to continue providing you with great products and excellent service in the future!
Advertisement
Reply from Peppy Beads
Dear Alexander, thank you so much for your kind feedback! We're delighted to hear that you had a great experience with our service.
Ensuring smooth and hassle-free delivery is one of our top priorities, and we're thrilled that your order reached you without any complications.
Your satisfaction means the world to us, and we're incredibly grateful for your support.
If you ever need anything else or have any specific requests, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your continued support is truly valued, and we can't wait to continue providing you with great products and excellent service in the future!
Fast prompt delivery amazing colourful…
Fast prompt delivery amazing colourful beads just what I ordered thank you
July 28, 2023
Unprompted review
Reply from Peppy Beads
Dear Lesley, thank you so much for your fantastic feedback! We're thrilled to hear that you had a positive experience with us.
Ensuring fast and prompt delivery is one of our top priorities, and we're delighted that your order reached you quickly.
We're also excited that you find our beads amazing and colorful. Providing a vibrant and diverse selection is something we take pride in.
Your satisfaction means the world to us, and we're incredibly grateful for your kind words and support.
If you ever need more colorful beads or any other specific requests, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your continued support is truly valued, and we can't wait to continue providing you with fantastic products and excellent service in the future!
Great choice of beads and findings and…
Great choice of beads and findings and a great customer service. Overall worth 5 stars :-)
July 23, 2023
Reply from Peppy Beads
Dear Sonia, thank you so much for your fantastic feedback! We're thrilled to hear that you had a positive experience with us.
Offering a wide selection of beads and findings is something we take pride in, and we're delighted that you find our choices great.
Providing excellent customer service is a top priority for us, and we're thrilled that it made your shopping experience worthwhile.
Your 5-star rating means a lot to us, and we're incredibly grateful for your kind words and support.
If you ever need more beads, findings, or anything else, please don't hesitate to let us know. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your satisfaction is important to us, and we can't wait to continue providing you with great products and excellent service in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.