Amazing quality beads. Next day delivery, well packaged. I couldn’t believe it until my postman came today with my parcel. Absolutely perfect for the project I’m working on, lots of different colo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service is incredibly poor. It’s a shame as the items I received were decent in pricing. I did receive some incorrect items and when trying to resolve, customer service was incredibly slow an... See more
Easy clear ordering, safe payment options, address & contact details clearly given. Excellent items, a wide choice of products. Love their very cute hand made glass charms, exclusive, never seen else... See more
Company replied
Peppy beads are such an incredible online shop for all things jewellery making !! Service is prompt and also personal where necessary if I need to ask a question about a product. Delivery has never... See more
Company replied
Company details
Written by the company
Welcome to Peppy Beads, your go-to source for high-quality beading and jewelry supplies! As a family-owned and operated business, we are committed to providing our customers with the very best products and services. Founded in 2005 by the SERT family, Peppy Beads has grown into a leading provider of top-notch beading and jewelry supplies. What sets us apart from the rest? It's our commitment to quality, affordability, and exceptional customer service. We take quality seriously at Peppy Beads. We understand that our customers want products that are built to last, which is why we go above and beyond to ensure that our products meet the highest standards of quality. We source our materials from reputable suppliers, use skilled artisans to create our products, and perform rigorous quality control checks before anything is shipped to our customers. We also believe that our products should be affordable without sacrificing quality. We offer competitive prices, bulk discounts, and constantly search for ways to lower our overhead costs so we can pass the savings onto you. At Peppy Beads, customer satisfaction is our top priority. We believe that our customers are like family, and we treat them as such. We provide easy returns, fast and free shipping, and personalized service to ensure that every customer has a positive experience with us. Whether you have a question about a product or need help placing an order, we are always here to assist you. So, whether you're a seasoned beader or just starting out, Peppy Beads has everything you need to create beautiful, one-of-a-kind pieces. Thank you for choosing Peppy Beads for all of your beading and jewelry supply needs!
Contact info
1C-1D Gordon House-Church Square, PO19 7BD, Chichester, United Kingdom
- info@peppyaccessories.co.uk
- info@peppyaccessories.co.uk
- www.peppyaccessories.co.uk
3.7
Average
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great store to buy supplies
Great store to buy supplies, arrived super quick and all my items were fabulous!!
May 19, 2021
Unprompted review
Reply from Peppy Beads
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic shopping experience at our store.
Ensuring fast delivery and providing fabulous items is our top priority, and we're delighted that we met your expectations.
If you need anything else or have any more projects in mind, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing our store. Your support means a lot to us, and we can't wait to serve you with more great supplies in the future!
Advertisement
We have never encountered a more…
We have never encountered a more uncaring and offhand service from any seller in the UK. When we wrote to the owner of the shop that the goods we received were misdescribed by quality and size and asked if she would offer a part refund, exchange or accept a return, she absolutely ignored all our emails. Instead, without telling us, she approached a third party who, from what she had said, accused us of trying to extort £12 from her. We will never deal with this company again on account of our experience over goods we received and their prices and indifference to our valid complaints.
May 6, 2021
Reply from Peppy Beads
We're truly sorry to learn about your recent experience, and we genuinely understand your frustration. At our core, we highly value open communication and customer satisfaction.
However, it's important to clarify that upon a comprehensive review, ETSY found that your initial review violated ETSY's policies due to its nature of being considered review extortion. The removal was initiated by Etsy support in response to the content of your messages and the implied threats during our interaction.
We apologize if our previous responses did not entirely address your concerns. We did offer the possibility of returning the products for a full refund, but we acknowledge that returning items might not always be convenient. You expressed your preference to receive compensation without returning the materials, which you have expressed displeasure with. We aim to ensure your satisfaction, and we deeply regret if that objective wasn't met in this situation.
We want you to recognize that your feedback is highly valued, and it fuels our constant commitment to improvement. Your experience contradicts the level of service we aspire to provide. We're genuinely grateful for your feedback, and we look forward to the opportunity to serve you more effectively in the future. If you need to address any further inquiries or concerns, please don't hesitate to get in touch. Thank you for your understanding.
A very consistently brilliant place to shop !!
Peppy beads are such an incredible online shop for all things jewellery making !!
Service is prompt and also personal where necessary if I need to ask a question about a product. Delivery has never failed and I’m so happy with the quality of the products always. A very consistently brilliant place to shop !!
April 11, 2021
Unprompted review
Reply from Peppy Beads
Thank you so much for your glowing review! We're beyond thrilled to hear that you've had consistently brilliant shopping experiences at Peppy Beads.
Providing prompt and personalized service is something we take pride in, and we're glad that you feel comfortable reaching out to us with any questions or inquiries.
We understand the importance of reliable delivery, and we're delighted that we've consistently met your expectations in that regard.
Your satisfaction with the quality of our products means the world to us. We work hard to curate a selection that meets the highest standards of craftsmanship and creativity.
Thank you for your kind words and for choosing Peppy Beads as your go-to online shop for all things jewelry making. We truly appreciate your support and look forward to serving you with more incredible products and service in the future!
Peppy beads is world from where I buy…
Peppy beads is world from where I buy wonderful supplies for my jewellery designs. You can always find first class beads, findings and all you need for your designs with a good price and very good customer service.
April 11, 2021
Unprompted review
Reply from Peppy Beads
Thank you so much for your lovely review! We're delighted to be your go-to place for wonderful supplies for your jewelry designs.
Your kind words about our first-class beads, findings, and pricing mean a lot to us. We strive to offer a wide range of high-quality products to cater to all our customers' creative needs.
Providing excellent customer service is our top priority, and we're thrilled that you've had a positive experience with us. We're always here to assist you and ensure you have a seamless and enjoyable shopping journey.
Thank you for choosing Peppy Beads for your jewelry making needs. Your support and trust in us are truly appreciated. We can't wait to continue serving you with more wonderful supplies and top-notch customer service!
Second time purchasing from Peppy…
Second time purchasing from Peppy Beads. Their prices are really good. I ran out of beads midway during a design. I went to reorder only to find them gone from the website. I contacted them via email Thursday night and got a response an hour later! (I’m not advocating this Peppy Beads! But it was extremely helpful to me) Customer service said they would look the next day to see if they had any remaining stock. I was contacted in the morning to say they had restocked the website. I ordered straight away and today, Saturday, they are here with me- a day later! I am super impressed and really grateful. I use a lot of different suppliers but I will certainly be coming back to you. Thank you!
April 10, 2021
Unprompted review
Reply from Peppy Beads
Thank you so much for your wonderful review! We're thrilled to have you as a returning customer and to hear about your positive experience with Peppy Beads.
We understand the importance of good prices and ensuring our customers have access to the supplies they need. We're glad we could assist you in promptly restocking the beads you needed for your design.
Providing fast and helpful customer service is our priority, and we're delighted that we could resolve your inquiry efficiently.
Your kind words and appreciation mean a lot to us. We're truly grateful for your trust and for choosing Peppy Beads as one of your suppliers. We look forward to serving you with more high-quality products and top-notch customer service in the future!
Thank you again for your support and for being a part of the Peppy Beads community.
Advertisement
treasure trove website
gemstones arrived today, swift delivery and all in excellent condition as usual
a brilliant treasure trove website, great trustworthy owners and inspiring beady bits and a pleasure to do business with for the last few years since they opened
April 6, 2021
Unprompted review
Reply from Peppy Beads
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our treasure trove website.
Ensuring swift delivery and providing excellent products is our top priority, and we're delighted that you found your gemstones in excellent condition.
Your kind words about our trustworthy owners mean a lot to us. We take great pride in inspiring our customers with unique and inspiring beady bits.
We truly value your continued support and are grateful to have been a part of your business for the last few years since we opened. Your satisfaction and loyalty are the driving force behind everything we do.
Thank you for being a part of our journey and for choosing us as your go-to website for all things beady. We can't wait to continue providing you with more inspiring products and a delightful shopping experience in the years to come!
Do not buy here
Really awful, I have never had a worse customer experience. The products I ordered were such bad quality and the earring hooks were too thick to go through your ears and didnt close properly. They also were individually wrapped in plastic. I contacted about returning them and they blocked me on IG and stopped replying to my emails.
March 30, 2021
Unprompted review
No delivery and no refund
I placed an order with Peppy Beads and when it didn't arrive I contacted them. They said that Royal Mail had delivered it, so I contacted the Mail and they agreed that the package had been delivered. But it hadn't. I don't know what went wrong but I didn't receive my order and Peppy Beads wouldn't refund my money. According to the law the seller is responsible for refunding whatever the circumstances. I took the matter up with my credit card company who agreed that it was PB's legal duty to refund and to explore the matter further with the Mail. The credit card company have refunded my money and continued to follow up PB. I've no comment about their products, because I never saw any of them, but PB are flouting the rules of fair trading. I wouldn't advise buying anything from them online unless the postman or courier takes a signature of receipt.
February 23, 2021
Unprompted review
Great store to buy supplies
Great store to buy supplies, arrived super quick and all my items were fabulous!!
October 20, 2020
Unprompted review
Reply from Peppy Beads
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic shopping experience at our store.
Ensuring fast delivery and providing fabulous items is our top priority, and we're delighted that we met your expectations.
If you need anything else or have any more projects in mind, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing our store. Your support means a lot to us, and we can't wait to serve you with more great supplies in the future!
Advertisement
Satisfactory
UPDATE:
I have changed my review rating, because Peppy beads have now resolved an issue I had, (with some faulty beads I recieved,) satisfactorily by issuing a partial refund. I wish to state that my previous bad review was based entirely on my inability to communicate directly with the company, which turned out to be due to technical difficulties regarding their communication systems, and NOT due to poor service. My emails were simply not getting through, but once the company found this out, they called me immediately to appologise, explain and to resolve all issues. They were extremly polite and helpfull. I am now happy to recommend this company with confidence, but would suggest phoning the company if, (as I did,) you experience technical issues with emailing, when you have any issues or questions regarding product.
May 29, 2020
Unprompted review
Reply from Peppy Beads
Thank you for updating your review. We're grateful for your understanding and for giving us the opportunity to resolve the issue you experienced with the faulty beads.
We apologize for the technical difficulties that prevented your emails from reaching us. We understand how important direct communication is, and we're glad we were able to reach out to you and resolve all the issues promptly and to your satisfaction.
Your satisfaction is our priority, and we're delighted that we could assist you in a polite and helpful manner.
We truly appreciate your recommendation and your confidence in our company. If you ever have any more questions or need assistance with our products, please don't hesitate to reach out. We're here to provide you with excellent service and support.
Thank you for choosing us, and we look forward to serving you with even better experiences in the future!
Reply from Peppy Beads
Thank you for your kind feedback! We're thrilled to hear that you had a great experience with our products and services.
Ensuring good products and competitive prices is our top priority, and we're delighted that you found our delivery service to be superfast and well priced.
If you ever need anything else or have any more projects in mind, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your support means a lot to us, and we can't wait to serve you with more great products and services in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.