Ellie was very helpful. It would be very useful to explain on the portal login that no capital letters can be used in your email. Most phones/pcs will default to a capital letter at the start even if... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
This young man, Will, was absolutely excellent. His advice was sound and he was very helpful. I had been unable to access my online account which he helped with and I was immediately able to get in af... See more
Company replied
Called to discuss renewal, love the call back option, saved me waiting on the phone. Really nice gentleman, softly spoken and very happy to help me with my renewal quote and policy query, he even mana... See more
Company replied
Charlotte, was very helpful over the phone. I called regarding a claim I was making and she talked me through the process of filling out the form and was very knowledgeable. Charlotte was extremely po... See more
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Company details
About Perfect Pet
Written by the company
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Contact info
Warner House, SP1 3TB, Salisbury, United Kingdom
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4.6
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polly was superb and answered all my…
Polly was superb and answered all my questions. Thank you
September 4, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review.
Reply from Perfect Pet
Thank you for your review Matthew.
Perfect service
Quick , friendly and excellent service. All questions answered.
September 4, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Michael.
Will was polite
Will was polite, kind and understanding. He resolved my query promptly. I would have no hesitation to ring up again in the future.
September 4, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Julie.
Becky was brilliant
Becky was brilliant! She was so helpful and made everything clear and simple. If only more people/companies could be like that! Thanks heaps.
September 4, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that Becky was able to make everything clear and simple for you. Thank you for taking the time to leave a review.
Will at Perfect Pet Insurance
Will was very polite, professional and helpful. He set up a new policy for me within minutes. He was a pleasure to talk with.
September 4, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Jane.
Emily provided excellent service
Emily provided excellent service and was super helpful. She really took the time to help me reduce my new monthly fee, and I really appreciate her help and support. Thank you, Emily! 😊 From Surjeet & Charlie (our insured Jack Russel)
September 3, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that Emily was able to provide you with excellent service Suri. Thank you for taking time to leave a review.
Awful customer service and payout
Once again, I find myself writing a bad review for 'Perfect pet insurance'. Following disgraceful lack of communication regarding my claim, with me chasing it on multiple occasions to no avail, I was eventually told they wouldn't pay out for my cats eye surgery.
This response was only given as I stated I would not be renewing when the new years quote came through, due to not hearing from them.
I was told via email that they would cancel the upcoming renewal and sent a patronising email to explain what this would mean should my cat become ill (I refrained from replying that I would pay out and not get anything in return as has been my experience with them).
Today I have received an email and text telling me I am in arrears as the payment for my cats policy is over due. This would be because I didn't trust the cancellation would be processed and I cancelled my direct debit, which I made perfect pet well aware of. Today's messages have proved me right and they would have continued taking my money with zero intentions of paying out if they can get away with it.
Funny how they can communicate with customers when they want money but not the other way round.
I am beyond fed up with dealing with Perfect pet and will under no circumstances use them or recommend them to others.
Regardless, I will always provide my cat with the veterinary care he needs. Others may not be able to without insurance.
September 3, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Tracy. We are unable to locate a policy from your review or profile name, therefore, we have sent you a message directly via TrustPilot. This message will come directly from TrustPilot rather than Perfect Pet Insurance. Once you have replied with the information asked for we will be able to look into this matter for you.
James was really helpful
James was really helpful. He listened to the issue I had and followed it through. He came back to me with an alternative that was acceptable. We had a good call and he managed it well.
September 3, 2026
Unprompted review
Reply from Perfect Pet
Thank you for taking the time to leave a review Barry.
Reply from Perfect Pet
Thank you for your review Justine.
Great service received over the phone…
Great service received over the phone from Robyn, hopefully the claim goes smooth too :)
September 3, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Andreea.
Pleasant & helpful agents
Pleasant agent - understanding of issue and willing & able to provide alternatives. Explained cover and services well.
September 3, 2026
Unprompted review
Reply from Perfect Pet
We are delighted to hear that our agent was able to provide you with alternatives Janet. Thank you for taking the time to leave a review.
Perfect Pet has a team of compassionate…
Perfect Pet has a team of compassionate caring and extremely supportive and helpful members. Claims are processed with care. The level of understanding and always ready to assist is outstanding. I have spoken to Ellie, Paige and Robyn and all are always helpful all the time .
September 2, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that Ellie, Paige and Robyn were all able to assist you in a compassionate and supportive manner. Thank you for taking the time to leave your kind words Hanita.
Helped me right awsy
Helped me right awsy , not difficult at all
My query will be sent out by post
September 3, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Jacqueline.
Reply from Perfect Pet
Thank you for your review Charlotte.
Update of details
I spoke to Will today and he was very helpful and polite. I felt happy talking with him.
September 3, 2026
Unprompted review
Reply from Perfect Pet
We are delighted to hear that Will was helpful and polite. Thank you for taking the time to leave a review Wendy.
Nancy was very helpful and clear in everything
Nancy was very helpful and clear in communication, the pinnacle of customer service
September 3, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your kind words, we will be sure to pass these back to Nancy for you.
Spoke to a very helpful lady Nancy…
Spoke to a very helpful lady Nancy about cancelling my Flo's insurance policy with you but because I've been a loyal customer for 6years she has managed to get me a better payment plan for her which I'm very grateful for thank you
September 3, 2026
Unprompted review
Reply from Perfect Pet
Thank you for taking the time to leave a review.
Emily was really helpful
Emily was really helpful, very polite and a great asset to your team. Thanks
September 3, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Steven.
Fab company
Fab company, quick to answer my call and Sophie was amazing. Top job👍
September 3, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review.
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