Absolutely terrible service. The staff did not come to help even though we were trying on shoes. They had no idea at all about football shoes and could offer no advice. We’re even too lazy to bring a... See more
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Everything as you expect from a good (online) business. Complete information, easy to order, easy to return. have purchased many times and will order again.
I have been shopping by Perry Sport for years. In the earlier years in their physical shops and the past few years online. The quality of products is high and the service excellent. Very consistent.
Yea it was , anyways I can remember the name of the lady that responded to me me but I really love her despite that I have not seen her before. But the way she handled my issues was more than 💯 %. Fr... See more
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Perry is enorme voorstander van bewegen. Want bewegen is beleven. Daarin helpen we graag. Met een ruime sport- en adventurecollectie, eerlijk advies en goede service. Ons aanbod is een mix van unieke en eigen merken. Met oog voor stijl en voor iedereen. En dat al sinds 1866. Keep moving!
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3.9
Great
6K reviews
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Top service!
July 31, 2020
Unprompted review
Reply from Perry Sport & Adventure
Beste D. Hey,
Dank je wel voor je mooie review.
Als gevolg van de Corona-crisis en de grote drukte ben ik nu pas in de gelegenheid je review te beantwoorden, waarvoor mijn excuses.
Ik ben heel erg blij dat horen dat je onze service top vindt. Kan niet beter, daar word ik erg blij van!
Graag tot gauw;)
^Marleen
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Reply from Perry Sport & Adventure
Dear Millenchia,
I am so sorry to hear you did not receive any of the products you ordered. Pleas contact us by sending us an e-mail to klantenservice@perrysport.nl citing Trustpilot and your ordernumber. We will try to help you.
^Marleen
Poor Service
The items were sent to the incorrect address multiple times despite the correct address being used on the purchase order.
I raised this with the Perry customer team and were told that when DHL returned the packages to their depot that I would get a refund. This has still not happened. I purchased two items at the start of June and have not received anything from Perry.
Terrible customer service and they made no effort to contact DHL to resolve the issue (which was their fault). I will not be purchasing from them again.
July 31, 2020
Unprompted review
Reply from Perry Sport & Adventure
Dear Aedan,
I understand you are very disappointed about what happened with your order. Ofcourse we are willing to help you and solve the problem there is. If you want you can send us an e-mail to klantenservice@perrysport.nl citingTrustpilot + ordernumber and we will then contact you.
^Marleen
Awful customer service
I ordered shorts in store to be delivered to my house. 2 weeks later, still nothing. Customer service does not reply to emails, and they don’t answer the phone either. The store tells me it is not their problem. They also said it was a common complaint. I have no tracking number, and no way of contacting anyone! Not acceptable...
June 6, 2020
Unprompted review
Reply from Perry Sport & Adventure
Hi Nathalie,
I'm sorry to read that things did not at all go smoothly with your order. Your name sounds very familiar, could it be that we have been in touch via Facebook or email? I hope that this is the case and that the matter has been solved for you, but if this not the case, please send us an email at klantenservice@perrysport and mention Trustpilot and your order number in the subject title. We will be more than glad to further assist you if necessary.
^Jasja
I ordered a pair of running shoes 2…
I ordered a pair of running shoes 2 weeks ago, Paid €140 and did not receive anything through DHL. Have sent email to customerservice Perry, but no progress. No option to call the customer center. Company not well set up for online orders/deliveries.
April 30, 2020
Unprompted review
Reply from Perry Sport & Adventure
Hi Thomas,
Thank you for you review,
I am sorry to hear that you haven't received your trainers. Due to the Corona situation and the sudden increase of online sales, we had a significant backlog.. Luckily things starting to get back to "normal" again. Hopefully you received your shoes in the meantime. If there is anything I can assist you with I am happy to you help you out. You can send me an email to the following email address; klantenservice@perrysport.nl citing "trustpilot".
^Mark
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Only part of the order was delivered…
Only part of the order was delivered and I was not informed of this. I have contacted customer service to ask where the remaining 3 items on the order can be expected.
April 22, 2020
Unprompted review
Reply from Perry Sport & Adventure
Hi L. Thomas,
Thank you for your feedback.
We do work with partial delivery, this is mentioned on the invoice the comes with the delivery.
If not all items are available one location, the order will be divided in multiple packages. In this matter it's more certain that all items will be delivered.
^Mark
Service from employees was perfect.
March 18, 2020
Unprompted review
Reply from Perry Sport & Adventure
Hi Sladjana,
Thank you very much for your positive review and enjoy your purchase!
^Mark
Excellent service ollie the…
Excellent service ollie the salesperson was excellent very helpful and informative also it was my first time buying a car he done a excellent job thank you love the car
February 29, 2020
Unprompted review
Reply from Perry Sport & Adventure
Hi Reza,
I am glad to hear that you like our products and service! Hopefully we will see you again in one of our stores!
^Mark
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👍🏼👍🏼👍🏼👍🏼👍🏼
February 27, 2020
Unprompted review
Reply from Perry Sport & Adventure
Beste Mohamed,
Bedankt voor deze mooie opsteker!
^Mark
A plethora of products but customer…
A plethora of products but customer service is terrible. Took 2 weeks to get an answer via email. Also the delivery is slow.
February 27, 2020
Unprompted review
Reply from Perry Sport & Adventure
Dear George,
I want to thank you for taking the time to provide us with a review! I am sad to hear that you are not all the way satisfied with our service. It is true that we had a backlog in our emails, but luckily we're all caught up. I also understand that you found our delivery to be slow. I can understand that you feel that way, however we have a standard 2-5 workday delivery time which is stated on our website. If you still want to get in contact with us, please send us an e-mail to: klantenservice@perrysport.nl (referring to your order number and "Trustpilot"). We should be able to provide a faster service this time around :)
^Ophelia
Great swimmingsuit.
Great swimmingsuit.
Quality, design and fit are great. Better than other brands.
November 26, 2019
Unprompted review
Reply from Perry Sport & Adventure
Hi R Losa,
Thank you for your positive feedback. I'm glad to read that you are happy with the quality, design and fit of your purchase :) .
^Jasja
Very good service
Very good service. They have left safety pin in the sock. When I wrote the mail they called the same minute (!) and sent a new item!
November 26, 2019
Unprompted review
Reply from Perry Sport & Adventure
Hi Simon,
Thank you for your positive feedback. Even though it would have been better if we had sent the original shipment without the safety tag, I'm happy to read that this quickly solved by sending you a new item!
^Jasja
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Reply from Perry Sport & Adventure
Beste Jeroen,
Bedankt voor je positieve feedback, daar worden wij blij van!
^Jasja
Perfect in handelen plus vele extra…
Perfect in handelen plus vele extra korting
November 25, 2019
Unprompted review
Reply from Perry Sport & Adventure
Beste Rakesh,
Bedankt voor je review! Over extra korting gesproken, wij hebben nu zeer aantrekkelijke 'blackfriday' deals ;-)
^Mark
Lousy service, Low quality, Long waiting time
Lousy service, lousy quality. A very long waiting time. A vest arrived finally - but with the security attachment still on it.... What can I do with such "decoration"? So everything is returned directly - and I still had to pay for the costs!! One thing is for sure: Me you will not see there again!! Listen to my advise.
November 25, 2019
Unprompted review
Reply from Perry Sport & Adventure
Dear A. Holtzman,
Thank you for your feedback. So sorry to hear you had such a bad experience with us. My sincere apologies for this. I would like to get in contact with you in order to see what I can do for you. Please send us an e-mail to klantenservice@perrysport.nl citingTrustpilot and your ordernumber.
Thank you very much in advance.
^Marleen
Reply from Perry Sport & Adventure
Dear Thao Pham,
Thank you for sharing these nice words with us!
Hopefully we will see you again in one of our stores!
^Mark
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The order I placed too a long time to…
The order I placed too a long time to be delivered to the shop. I had to go to the shop 3 times to before I finally got the product.
October 29, 2019
Unprompted review
Reply from Perry Sport & Adventure
Dear Victoria,
Thank you for taking the time to leave a review.
I am sorry to hear that the delivery took longer than expected. Could you please sent me an email to the following emailadres to discuss the matter? klantenservice@perrysport.nl Please add 'trustpilot' + ordernummer in the subject bar.
^Mark
Reply from Perry Sport & Adventure
Hi Sienny,
Thank you so much for your feedback!
Enjoy your purchase :-)
^Mark
Awesome service in store and online…
Awesome service in store and online help.
September 12, 2019
Unprompted review
Reply from Perry Sport & Adventure
Dear Prashanth.
Thank you so much for your positive feedback.
Looking forward to see you again in one of our stores!
^Mark
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