Persimmon Homes Reviews 

13,191
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, friendly demeanor, and extensive knowledge, making the entire buying process smooth and supportive. Many highlight the excellent service, user experience, and professional customer service, noting that the journey was easy, properties often exceeded expectations in layout and size, and support was dedicated with quick responses. However, some customers also noted issues with property quality, citing numerous snags, unfinished elements, and workmanship below expected standards, including specific defects like broken bricks or scratched surfaces. A few other people also felt that aftercare and communication were occasionally problematic, mentioning unaddressed issues, slow responses, or a lack of empathy from customer care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the high standard of... See more

User experience

People report positive experiences with user experience, with many describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize ou... See more

Company replied

Rated 5 out of 5 stars

Great sales team (Toni & Tracy) at Harlestone Grange. Knowledgeable, friendly and very, very helpful. Knew them from Scholars Green, some years before. Well designed and built houses. Their developmen... See more

Company replied

Rated 5 out of 5 stars

We moved in to our house nearly 8 weeks ago now and are very happy with our new home! We do have lots of snags that are due to be completed but Gavin O’Grady has been brilliant in getting these things... See more

Company replied

Rated 5 out of 5 stars

Nick and Max, customer care Southwest attended to fix water egress damage to patio and back door, replaced skirting boards, and repaired outside damage. Fully explained what repairs have been carried... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Building over 16,000 beautifully-designed new homes a year in more than 380 prime locations nationwide, Persimmon is proud to be the one of the UK's most successful house builders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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4-star
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1-star

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4.6

All reviews

(13,191)

3,054 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Weldon Park Sales Team

The sales team at Weldon Park Persimmon Homes, especially Hayley and Erhin, have been outstanding throughout our home‑buying journey. Their guidance, patience, and genuine care made the process smooth and stress‑free. We’re incredibly grateful for their support in helping us secure our dream home.

June 28, 2026
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Reply from Persimmon Homes

Thank you for your wonderful 5-star review. We're delighted to hear that Hayley and Erhin provided such outstanding support throughout your home buying journey. It's great to know their guidance, patience and care helped make the process smooth and stress-free. Wishing you every happiness in your new home.
Best wishes,
Kat

Rated 5 out of 5 stars

Morgans Walk - First Time Buyers

Morgans Walk - buying first home - Hanah, Poppi, Beth and Gail are all amazing help and every type of question i have they always have the answers!

January 19, 2026
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Reply from Persimmon Homes

Thank you for your 5-star review. We're delighted to hear that Hanah, Poppi, Beth and Gail have been so helpful throughout your first home-buying journey. We'll be sure to pass on your kind words to the team.
Best wishes,
Kat

Rated 5 out of 5 stars

Excellent

Staff are very helpful

July 14, 2026
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Reply from Persimmon Homes

We're delighted to hear that you found our staff helpful and appreciate your feedback.
Holly

Rated 5 out of 5 stars

Lovely reception from the Sales advisor…

Lovely reception from the Sales advisor Gillian. She understood her job, guided me through the process and helped me make a choice I love.

July 14, 2026
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Reply from Persimmon Homes

Copilot said: Thank you for your lovely review, Jude. We're delighted to hear that Gillian provided such a warm welcome and guided you through the process with confidence and expertise. It's wonderful to know she helped you find a home you love. We appreciate your feedback and wish you all the best in your new home.
Holly

Rated 5 out of 5 stars

One of the best dream home makers in…

One of the best dream home makers in the UK

Staff are amazing
The more you ask them , the more they would explain
Transparent deal
Nice homes with advanced technology

July 14, 2026
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Reply from Persimmon Homes

Thank you for your wonderful review, Subhash. We're delighted to hear that you found our team helpful, transparent, and always willing to take the time to explain things clearly. It's great to know you appreciate the quality and innovation of our homes. We wish you many happy years in your new home.
Holly

Rated 5 out of 5 stars

The Persimmon Sales Office team ***** 5 star review

The Persimmon Sales Office team, Izzy and Tim, were exceptionally professional, friendly, and helpful throughout our new home purchase.

Their support went above and beyond what we expected. They worked tirelessly behind the scenes, liaising with our solicitor and mortgage adviser and doing everything they could to keep the process moving forward. Their dedication, communication, and willingness to help made what can be a stressful experience much smoother.

We can't recommend Izzy and Tim highly enough. They are a real credit to Persimmon, and we are incredibly grateful for all their hard work and support.

May 31, 2026
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Reply from Persimmon Homes

Thank you for your fantastic review. We're delighted to hear that Izzy and Tim provided such professional, friendly, and dedicated support throughout your home-buying journey. It's great to know their communication and coordination helped make the process smoother and less stressful. We truly appreciate your recommendation and will be sure to pass on your kind words to the team.
Holly

Rated 5 out of 5 stars

Mortgage process was smooth and…

Mortgage process was smooth and seemless, Vera and Adam were a pleasure to work with. Gave a lot of reassurance and guidance through out the process.

June 28, 2026
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Reply from Persimmon Homes

Thank you for your kind review. We're delighted to hear the mortgage process was smooth and seamless for you. Vera and Adam will be pleased to know their guidance and reassurance helped throughout your journey. Thank you for choosing us, and we wish you all the best in your new home.
Holly

Rated 5 out of 5 stars

I have always bought my houses from…

I have always bought my houses from Kelvin eames he has watched my children grow up over the last 6 years nearly each time we’ve bought a house and it’s just an incredibly special feeling to be able to buy another house from him!
James has been a nice welcome addition to our buying process this time aswell !

July 14, 2026
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Reply from Persimmon Homes

Thank you for your kind words, Emily. We're delighted Kelvin has been able to help with so many of your moves over the years. It's great to hear James made your latest purchase such a positive experience. We truly appreciate your comments.
Holly

Rated 5 out of 5 stars

Kyle the joiner

Kyle the joiner arrived timeously, was friendly and polite and carried out the work quickly and to an excellent standard. A credit to Persimmon. Thanks Kyle

July 17, 2026
Unprompted review
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Reply from Persimmon Homes

We're delighted to hear that Kyle was punctual, friendly, and completed the work to such a high standard. We'll be sure to pass on your kind words to him, he'll be thrilled to receive the recognition.
Best wishes,
Kat

Rated 5 out of 5 stars

One of the best decision of myself and…

One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize our decision and handed over in time. The works are amazing, we couldn't find any major defect with our professional snags. We really loved our new home. The willow groove area is one of their best project I believe. I want to specially thanked to Tony, Lynn and Jools, you people are superstar, the way you dealt with us. We are really pleased with persimmon team.

May 31, 2026
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Reply from Persimmon Homes

We're thrilled to hear that you and your family are so happy with your new home and that your experience with Persimmon was positive from start to finish. It's fantastic to know the team kept you involved throughout the journey and delivered your home on time.
We'll be sure to pass on your kind words to Tony, Lynn, Jools, and the team they'll be delighted to hear how much their support meant to you.
We wish you many happy years in your new home.
Best wishes,
Kat

Rated 5 out of 5 stars

Kyle (Joiner) 5 star snags fixed in no…

Kyle (Joiner) 5 star snags fixed in no time 👌

July 17, 2026
Unprompted review
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Reply from Persimmon Homes

We are so pleased to hear that Kyle has delivered high quality workmanship. We shall make sure he gets to see your comments, thank you.
Best wishes,
Kat

Rated 5 out of 5 stars

Had excellent service and experience…

Had excellent service and experience with Kyle (Joiner) from Persimmons. I had to get my door adjusted and new seal put in and he carried out a very thorough and professional job.

July 17, 2026
Unprompted review
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Reply from Persimmon Homes

We're pleased to hear that Kyle provided such excellent service. It's great to know his thorough and professional approach made a positive impression. We'll be sure to pass on your kind words to him.
Best wishes,
Kat

Rated 5 out of 5 stars

We had an amazing experience buying our…

We had an amazing experience buying our new build home, and we couldn't be happier with the support we received from Leigh throughout the entire journey.

From our first meeting right through to the handover of our keys, Leigh was always professional, friendly, and incredibly helpful. She kept us informed every step of the way, answered all of our questions with patience, and made the whole process feel smooth and stress-free.

Thank you, Leigh, for all your hard work and dedication. We absolutely love our new home, and we're so grateful for everything you did to make our home-buying experience such a positive one.

July 16, 2026
Unprompted review
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Reply from Persimmon Homes

Thank you for leaving us your review. We would really like to share this with the correct team and would be grateful if you could respond to Trustpilots request for further information and provide your full name, plot number and development, along with a contact number.
Best wishes,
Kat

Rated 5 out of 5 stars

Trust!

Friendly, helpful and not pushy service. Honesty to my question and genuine trust in what is a huge process

July 7, 2026
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Reply from Persimmon Homes

Thank you for your lovely review. We're delighted to hear you found the service friendly and helpful, it's great to know that the honesty and trust shown throughout the process helped make your experience a positive one.
Best wishes,
Kat

Rated 5 out of 5 stars

Today Ben and James came to my house…

Today Ben and James came to my house and sorted my door issues out at once.came back to replace door handle shortly.all sorted out,thank you.good service.

July 16, 2026
Unprompted review
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Reply from Persimmon Homes

Thank you for your review. We're delighted to hear that Ben and James were able to resolve your issues quickly. We'll be sure to pass on your thanks.
Best wishes,
Kat

Rated 5 out of 5 stars

Persimmon Joiners

Kyle and Allan came to do some small repairs in our bathroom. Very professional service.

July 16, 2026
Unprompted review
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Reply from Persimmon Homes

Thank you for your review. We're pleased to hear that Kyle and Allan provided a professional service. We'll be sure to pass on your kind words to them.
Best wishes,
Kat

Rated 1 out of 5 stars

Liars and contractors bodge up work and…

24/07/26 update.snag list come back from professional comany with 128 issues and air bricks buried that will cause dampness

7am you customer service manager footer talking to people like rubbish and wondering why he gets reaction then playing the victim says it all. Yes interacted but the attitude from him was absolutely shocking as well. Standing in my home trying to talk down to me - not a chance - flooring £4500 ignored again as well as everything else pathetic company - ceo lets this happen - there's a reason that manger is all over social media for same reasons.

20/07/26 - Update since original post - nothing changed no fixes or solutions - site stating stuff is booked doesn't happen - site manager hoping to budge jobs and think it's ok - avoid at all costs

Liars and contractors bodge up work and then fail to deliver what’s sold. They ignore items and snags and money owed on completion. £1500 is owed, and the inside contractor they used for carpets is shocking at £5k (inside contracting) - paper work to claims court submitted.

Nearly four weeks have passed and not a single issue has been resolved. The carpets have been bodged into the house and some aren’t even supplied. Multiple parts of the purchase are missing, and even an oven with no shelves is still missing after four weeks. The flags are all loose, the turf is missing, and there’s a smell of sewage coming through the house. The ceo has been made fully anware and still ignored. The driveway is covered in builders’ waste and looks about five years old, all uneven and shocking.

The bath seals are already gone, the kitchen cabinets are damaged and wanting to send a magic man in, the windows are all damaged scratched, again wanting to bodge job repair them.

Even the alarm system was missed off when I paid for it. It was fitted and wired into a light switch, but is this even legal as it’s a change to the electric circuit?

My gutters are also covered in builders’ waste. I’ve booked a snagging company due to lost trust and I’m hoping they’ll find out what else has been hidden.

Trust none of them even lied to on site about it.

The flags are so bad my daughter tripped over them while moving. The HSE would have a field day on a site with persimmons.

Drains left unsafe and filled with sewage and builders waste down them causing horrible smell in the house constant no urgency at all.

If you’re thinking of going with Persimmons dont, crack straight down front if house through bricks as well

July 15, 2026
Unprompted review
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Reply from Persimmon Homes

We're sorry to read about your experience. The issues you've described, are not the standard we aim to deliver.
We take these concerns seriously, and please be assured your feedback has been shared with the regional team.
Best wishes,
Kat

Rated 5 out of 5 stars

Moved into our forever home at…

Moved into our forever home at Herrington Grange 6 weeks ago, Stephen came and introduced himself, he has helped with our questions and has been brilliant !! Many thanks

July 15, 2026
Unprompted review
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Reply from Persimmon Homes

Thank you for your 5-star review. We're so pleased to hear you're enjoying your new home. We'll be sure to pass your kind words on to Stephen, we're delighted he has been able to help. Wishing you many happy years in your new home.
Best wishes,
Kat

Rated 5 out of 5 stars

Excellent all-round! Many thanks!

My wife and I had a faultless experience with Persimmon Homes, West of Scotland, from start to finish, when we completed the purchase of or new home at the end of January 2024.

We cannot, very belatedly, thank Mary (sales), Jamie (site manager), Jimmy (construction director), and members of the regional sales team and the sales director for their attention, care and support throughout our protracted reservation and, ultimately for a beautiful home on a lovely development, The Grange, South Lanarkshire.

By the time we were able to move in, the house had pretty much already been snagged. Thank you to Jamie for his care and attention. Thank you too to Mary for her unwavering support and assistance from reservation almost eleven months prior to completion!

Thank you also to the senior sales team and regional sales director for their support and intervention throughout.

The house was finished to a very high standard with minimal snagging required when we moved in, and only one or two relatively minor issues during our first two years.

Thank you to Leia and William at West of Scotland Customer Care for their assistance once the property was handed over to them for any remedials. The trades people sent to carry out remedial work and repairs did so professionally and to a high standard, thank you.

We would highly recommend Persimmon West of Scotland to anyone, and we want to thank the company for a family home, the design and layout of which perfectly meets the needs of myself and my wife, my two teenaged children, and my elderly Mum who we moved in to live with us.

Many thanks.

July 15, 2025
Unprompted review
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Reply from Persimmon Homes

Thank you for taking the time to share such a detailed review. We're delighted to hear that your experience with Persimmon Homes West of Scotland was faultless from start to finish.
We'll be sure to pass on your kind words to Mary, Jamie, Jimmy, Leia, William, and the wider team. It's wonderful to know that their dedication, support, and attention to detail helped make your journey a positive one, and that you're so pleased with your home.
Thank you for your recommendation, and we wish you and your family many more happy years in your home.
Best wishes,
Kat

Rated 5 out of 5 stars

Met Kirsty and Teresa at their…

Met Kirsty and Teresa at their office.Both of them are very helpful and very knowledgeable.They are very friendly too.making our process stress free .

July 7, 2026
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Reply from Persimmon Homes

Thank you for your 5-star review. We're so pleased to hear that Kirsty and Teresa were helpful, friendly, and that they made the process stress free for you. We really appreciate your kind words.
Best wishes,
Kat

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