Personal Injury Assist Reviews 

1,047
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

This was my first time where I had to use Accident Caim Management Company to deal with my road traffic accident. Sheirs Solicitor did a fantastic job. Their claim handler Khalid Awan did really exce... See more

Company replied

Rated 5 out of 5 stars

Outstanding work by personal injury assist .. My case got resolved so fast with an amazing outcome .. I would definitely recommend these guys to all those who have had an RTA or any other accidents... See more

Company replied

Rated 5 out of 5 stars

It's not very often I put 5 stars, however Im rating personal injury 5 since im in awe on how they dealt with my claim. I made various of phone calls and decided to process with personal injury assi... See more

Company replied

Rated 5 out of 5 stars

AMAZING service. Claim and cheque settled in less than 3 months. Don't look anywhere else because these people definitely know what they doing and that is to deliver highest quality standard service... See more

Company replied

Company details

  1. Personal Injury Attorney
  2. Lawyer

Written by the company

Helping victims of serious accidents recover the compensation they deserve. We have been dealing with Road Traffic Accidents, Workplace Accidents and Personal Injury Claims Since 1998. We specialise in Serious Injury Compensation Claims and have over one thousand 5 Star Reviews.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,047)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Claim

Fast service and professional

October 8, 2020
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Reply from Personal Injury Assist

Thank you

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Rated 5 out of 5 stars

I was involved in a road traffic…

I was involved in a road traffic accident last year august 2019. From the get go as it was the first accident I had ever been involved in, I didn’t know what to do or how to handle it, until a family member recommended Personal Injury Assist. From the onset they were very professional and took care of everything for me! Including a vehicle for me to travel to and from work and university in whilst my own was being repaired, as well as booking me in for medical examinations. The key thing for me was the communication level I received with my handlers, who from the time they received my file kept me well informed of proceedings and constantly assured me that they would fight my corner and try his best to get me the best possible outcome! In the end I came out with a positive outcome, the best that could be expected given the circumstances and a good pay check at the end of it. I would highly recommend Personal Injury Assist and Sheirs Solicitors, to anybody involved in a road traffic accident who is looking for honesty, professionalism of the highest standard and people who care!

October 8, 2020
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Reply from Personal Injury Assist

Thank you

Rated 5 out of 5 stars

Great customer service

Great customer service, got my money within 3 months and more than what I expected...

Would definitely recommend

October 8, 2020
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Reply from Personal Injury Assist

Thank you

Rated 5 out of 5 stars

Great communication, great speed.

No complaints whatsoever. Mubarak Hussain dealt with my case. Great communication, kept me updated throughout the whole process and got my case solved within 2 months which I think is great considering the current situation.
Will definitely recommend.

August 21, 2020
Unprompted review
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Reply from Personal Injury Assist

Thank you

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Rated 5 out of 5 stars

Extremely happy with the service I…

Extremely happy with the service I received, I had constant communication and a very good outcome.. so thank you PIA I will definitely be recommending you

July 9, 2020
Unprompted review
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Reply from Personal Injury Assist

Thank You

Rated 5 out of 5 stars

it’s been an absolute pleasure working…

it’s been an absolute pleasure working with yourselves I will definitely be recommending your company to many others thanks so much for your professionalism throughout this claim

June 26, 2020
Unprompted review
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Reply from Personal Injury Assist

Thank you

Rated 5 out of 5 stars

brilliant experience

brilliant experience, so helpful. it was a pleasure working with you lot, i definitely recommend everyone to come here and i will be back soon.

May 4, 2020
Unprompted review
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Reply from Personal Injury Assist

Thank you

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Rated 3 out of 5 stars

No comment

Good experience and helpful at times when I could get hold of my lawyer..

March 8, 2020
Unprompted review
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Reply from Personal Injury Assist

Thank you

Rated 5 out of 5 stars

Highly recommended

Brilliant service provided. No win no fee basis. Dealt with us very professionally and kept us updated on the case. Staff are very friendly, competenent and helpful. Pleased with the outcome and would highly recommend to all.

March 4, 2020
Unprompted review
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Reply from Personal Injury Assist

Thank you

Rated 1 out of 5 stars

DO NOT USE.... 25% of the claim will go in their hands for doing barely anything

Severe lack of communication, not proactive, can never speak to my claims handler. 25% of the claim will go in their hands for doing barely anything.... DO NOT USE.
Detail: I submitted a claim last year, PIA messed around with it for months - saying they hadn't received my sign off emails / detail etc, they had no updates for me when I called for months - felt like the claim was just sat in a black hole. They finally sent me for a medical and it wasn't pleasant - doctor late, uninterested, dismissive and a tick box exercise. I fed this back to PIA within days (this was in August). I received ZERO response until they sent me a copy of the medical report (in October!), the medical report not detailing everything as I expected from my poor experience. I escalated this in November and found out nothing had been done of my complaint in August, was told they'd have to send my remarks back to the doctor to comment on , this again took weeks. Finally after I chased and chased they said I'd have to go for another medical with a different doctor. I reluctantly agreed, they then sent me letters and appointments to go back to the original doctor!!!! - Yet more phone calls to correct this.
Finally I see a doctor that was pleasant. Medical report not received for 6 weeks. Then suddenly start getting more appointment letters with no information as to what they are about, try and speak to the claims handler and as usual they aren't available....
I could go on and on. But if you are still reading - Do not use this company. I may as well handle the claim myself - they are useless. I'm 10 months on from when I put the claim in!!!! and it's not even a complicated claim! the 3rd party was prosecuted 18 months ago by the magistrates for driving without due care and attention!!

February 19, 2020
Unprompted review
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Reply from Personal Injury Assist

Dear Sir, I think youll find that our competitors are charging much more than ourselves including taking monies from your Car Damage too. We only deduct our 25% from the personal injury aspect of your claim and that you were aware of at the outset of your claim.

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, would highly recommend to all. Definately will use again if ever the need rises.

February 8, 2020
Unprompted review
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Reply from Personal Injury Assist

Thank you

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