We had a really great experience with PetAir UK, sending our little dog Polly from the UK to NZ. Emma C was AMAZING, answered all of our questions promptly, kept us updated throughout the process and... See more
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Let’s be honest, to move a pet overseas is horribly expensive! And because of the expense I was bound and determined to make the move myself… I needed no service! In the end with 3 overseas moves un... See more
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PetAir helped us transport our dog Coco from Canada to the UK. I managed the process myself from the Canada side which was tough but with PetAir's help it all went smoothly. Nick was fantastic at answ... See more
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We used PetAir to move our, rather anxious, mutt from the UK to Australia. The communication and instructions we and our vets recieved were faultless, the service was smooth and comprehensive. The... See more
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Company details
- Pet Moving Service
- Airline Ticket Agency
- Animal Control Service
- Import Export Company
- Pet Boarding Service
- Veterinarian
About PetAir UK
Written by the company
Trusted by Over 25,000 Pet Owners Worldwide 🐾
We’re PetAir UK – the global pet travel experts that treat your pet just like family 🐶🐱✈️.
Relocating your pet isn’t just about paperwork and flights – it’s about trust. It’s about handing over someone you love ❤️ to someone who understands exactly what that means.
At PetAir, we’ve helped over 33,000 pets travel safely to over 300 destinations 🌍 – and we’ve done it with one unwavering promise: your pet’s comfort, safety and emotional wellbeing always come first 🛫🧡.
We’re more than pet shippers. We’re vets. We’re animal lovers. And we’re the name thousands of families trust when it matters most.
Vet-Led from Day One 🩺🐾
With over 100 years of combined veterinary experience, PetAir is the only major UK pet travel company built around clinical care.
Every journey is overseen by trained animal health professionals 👩⚕️👨⚕️ – so you’re not just choosing a logistics provider, you’re choosing a clinical partner.
Whether your pet needs a health check, sedation advice, a tailored feeding schedule, or temperature-sensitive travel routing 🌡️🍽️ – you’ll have veterinary guidance at every step.
Global Pet travel Experts
Written by the company
- Over 33,000 pets travelled and trusted by over 25,000 pet owners
- Veterinary-Led Team
- 100% Paperwork Compliance
- Custom-Made Pet Cabins
- Hand-built for safety, comfort and IATA-compliance in our Dorset workshop
- 100% Paperwork Compliance
- We handle all documentation, so you don’t have to
- DEFRA-approved, air-conditioned transport
- From your door to the airport or our pre-flight boarding kennels
- Expert support for complex cases
- Including BOAS breeds, large dogs, and multi-pet families
- CareTag for each pet
- Ensuring your pet’s journey is trackable and providing a digital cloud-based wallet
- Complete Care (Wellness Upgrade)
- Add peace of mind with 24/7 access to a vet prior to your pet’s departure, plus behaviour and nutrition advice
- No Hidden Costs
- We include everything in our quotes so there are no surprises later, plus we won;t be beaten on price!
Price Guarantee
We won't be beaten on price
Read our terms and conditions online:
https://www.petairuk.com/price-match-guarantee-terms-conditions/
Contact info
Deer Park Farm, Wimborne St Giles, Dorset BH21 5NZ, BH21 5NZ, Wimborne St Giles, United Kingdom
- 01725551124
- enquiries@petairuk.com
- www.petairuk.com
Your pet's travel is our priority!
4.7
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Lulu’s journey was great from start to…
Lulu’s journey was great from start to finish. Great service and kept up to date with her progress
November 24, 2025
Reply from PetAir UK
Hi Amanda,
Thank you so much for your kind words! We’re thrilled to hear that Lulu’s journey went smoothly from start to finish. It’s wonderful to know that the updates helped you feel connected throughout her trip.
We truly appreciate your trust in our service, and we’re always here if Lulu needs to travel again in the future!
Kind regards,
Petair helped us move our ragdoll Moka…
Petair helped us move our ragdoll Moka to Germany and everything was so smooth! He had to take a slightly roundabout route and stay in Amsterdam for one night, but during the whole journey we were regularly updated and the caretag allowed us to track his whereabout fairly easily. Would definitely recommend and use their service again~
August 16, 2025
Unprompted review
Reply from PetAir UK
Hi Xiang,
Thank you so much for your wonderful review!
We’re delighted to hear that Moka’s journey to Germany went smoothly and that the updates and CareTag tracking gave you peace of mind throughout the trip. Even with the slightly roundabout route and overnight stay in Amsterdam, we’re glad the experience still felt seamless for you.
It means a lot that you’d recommend our service and consider us again in the future. If you ever need assistance with another move, we’ll be here and happy to help!
Kind regards,
Would recommend
A big shoutout to my agent Victoria, who has done an amazing job arranging my pet's travel to Hong Kong. I had many concerns at first, but her professionalism and support truly put my mind at ease. Would 100% recommend choosing PetAir.
November 15, 2025
Unprompted review
Reply from PetAir UK
Hi Sammy,
Thank you so much for your lovely feedback. We’re delighted to hear that Victoria was able to support you so professionally throughout your pet’s journey to Hong Kong. It’s completely natural to have concerns at the start, and we’re glad her reassurance and expertise helped put your mind at ease.
We truly appreciate your 100% recommendation, it means a great deal to our whole team.
Wishing you and your pet all the best in Hong Kong!
Kind regards,
Pet Air have gone above and beyond to…
Pet Air have gone above and beyond to help me move both my dogs to Australia. They’re quick to email back, they’re well organised, they know exactly what they’re doing. They’ve made me feel so calm in my decision to move my pets abroad and have made it so easy. I cant thank you enough.
A special thanks to Emma Chalmers who has been taking care of everything for me.
From domestic onward flights, vaccinations, ID appointments, Vet communication, they have taken care of everything! I can’t recommend them enough.
November 20, 2025
Unprompted review
Reply from PetAir UK
Hi Rattle,
Thank you so much for sharing your wonderful experience. Moving pets to Australia can feel overwhelming, and we’re absolutely delighted to hear that our team and especially Emma, helped make the entire process feel calm, organised, and completely manageable.
Emma will be thrilled to know how much her support meant to you. From coordinating domestic onward flights to managing vaccinations, ID appointments, and vet communication, our goal is always to take as much pressure off you as possible, so you can focus on the excitement of your move rather than the stress of logistics.
We’re so glad we could make you feel confident in your decision to relocate your dogs, and it’s fantastic to hear that the process felt smooth and reassuring from start to finish.
Thank you again for your trust and your recommendation — it truly means a lot to us. Wishing you and your dogs a wonderful new beginning in Australia!
Kind regards,
Very informative as I did not have a…
Very informative as I did not have a clue on how to ship my pet. Petair did everything all I had to do was supply the documents for my pet. Picked up my pet from home and took care of him for 3 days until he was due to fly. My pet cat arrived safely to Trinidad from the UK in a very secure cage. I had daily updates on him at his stay in the cattery and photos. I would recommend Petair 💯 for your pet travels. Very professional and reliable service.
November 14, 2025
Reply from PetAir UK
Hi Margaret,
Thank you so much for taking the time to share your experience. We’re delighted to hear that our team was able to guide you through the entire process, especially since shipping a pet for the first time can feel overwhelming. It’s wonderful to know that providing the documents was all you needed to focus on, and that we could take care of the rest.
We’re so pleased your cat was collected from home, cared for during his three-day stay, and arrived safely in Trinidad in a secure and comfortable crate. Our team loved keeping you updated with photos and daily reports, your peace of mind is just as important to us as your pet’s wellbeing.
Thank you for your kind words and your recommendation. We truly appreciate your trust in PetAir and are glad to have provided a professional, reliable, and reassuring service.
Kind regards,
The best customer experience I’ve ever received in my entire life!!!!!!!
I decided to use pet air to help me transport my dog from the UK to Australia. At first I was very hesitant on using a pet transportation company as it was quite a lot of money. However I wanted to do things right and also reduce the stress for me.
I ended up choosing PetAir’s gold package as it looked like the most efficient and stress free option. Emma went ABOVE and beyond the entire process!!! Always reassuring me, keeping me informed of everything and overall just giving me the best customer experience I have ever received in my entire life. What I love about pet air is that they genuinely care about your pets and are willing to do anything to give you the reassurance you’ll need to know everything will be ok. I was very stressed as my dog is a very anxious dog, and Emma always reassured me that she’ll be okay as she’ll be around professional handlers and they do this day in and day out. And she was correct!! I picked up my dog last week and she was as good as gold like nothing had ever happened. If anything the experience has made her less anxious!!!
If you’re thinking of transporting your dog or cat there is no other company I would highly reccomend!!! The best customer service I have ever experienced in my entire life and worth EVERY penny!!!!!! Thank you for everything PetAir!
November 9, 2025
Reply from PetAir UK
Hi Xhelani,
Thank you so much for sharing this incredible review. We know that choosing to transport your dog all the way to Australia is a huge decision, emotionally and financially, so we’re truly grateful that you placed your trust in PetAir.
We’re delighted to hear that our Gold package provided the stress-free experience you were hoping for, and your kind words about Emma mean the world. She is an outstanding member of our team, and we’re so pleased her reassurance, communication, and genuine care made such a difference throughout the process. It’s wonderful to know that her support not only eased your worries, but also helped your anxious girl feel safe every step of the way.
Hearing that your dog arrived calm, happy, and even less anxious than before is the best outcome we could hope for. Our handlers take great pride in caring for each pet as if they were their own, and it’s lovely to see that reflected in your experience.
Thank you again for your heartfelt recommendation — it truly means everything to us. We’re honoured to have helped reunite you both in Australia, and we wish you and your dog many exciting new adventures together!
Kind regards,
Peace of mind in a stressful time
Claire and team were thoughtful, attentive and knowledgeable from the start. I asked 1 million questions and was very nervous. The facilities in Windsor and everyone I met put me at ease. My 2 cats and dog arrived tired but happy and have settled in very well. I cant thank the team enough!
November 4, 2025
Reply from PetAir UK
Hi Lesley,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Clare and the team were able to support you so thoughtfully from the very beginning. Asking a million questions is completely natural when it comes to moving your pets, and we’re glad we could put your nerves at ease.
It’s wonderful to know that the team in Windsor helped you feel confident and that your two cats and dog arrived safely, tired but happy, and are settling in well. Their comfort and wellbeing are always our top priorities.
Thank you again for your kind words and for trusting us with such an important journey. We’re so pleased everything went smoothly!
Kind regards,
So glad we went with PetAir!
We knew we'd made the right choice for our pet transport when I saw the look of relief on our Vet's face when we told him we were using PetAir to help us move our cat from the UK to Abu Dhabi. From our initial conversation to the final delivery of our cat in Abu Dhabi, PetAir felt like a constant companion helping us navigate both the logistics and the emotional side of transporting our beloved little friend. Above all, I loved that his well-being was always their prime consideration, proving our Vet's faith in them was well placed.
November 17, 2025
Reply from PetAir UK
Hi Lisa,
Thank you so much for sharing this wonderful review. It means a great deal to us to hear that even your vet felt a sense of relief knowing PetAir would be handling your cat’s journey, that trust is something we never take lightly.
We’re delighted that from your first conversation through to your cat’s safe arrival in Abu Dhabi, you felt supported both practically and emotionally. Moving a beloved pet is never just about logistics; it’s about reassurance, care, and knowing their wellbeing is truly the top priority. We’re so pleased that this came through at every step and that we could be the steady companion you needed during such an important transition.
Thank you for placing your faith in us and for letting us be part of your cat’s journey. Wishing you all a smooth and happy settling-in period in Abu Dhabi!
Kind regards,
Did every thing they said
Did every thing they said. Was stressful as my dogs are so very important but the company came through and my dogs are safe with me now living their retirement in the sun.
November 17, 2025
Reply from PetAir UK
Hi Mark,
Thank you for sharing your experience. We completely understand how stressful it can be when your dogs mean so much to you, and we’re truly glad to hear that our team was able to support you through the process and deliver on everything we promised.
Knowing your dogs are now safe with you and enjoying their well-deserved retirement in the sun means the world to us. Thank you for trusting Pet Air UK with their journey.
Wishing you all many happy, sunny years together!
Kind regards,
Great service. Highly recommend
Pet Air UK transported my Labrador, Tilly, from England to Dubai and made the whole process completely stress-free. They handled all the paperwork for us, ensured her vaccines were correct, and guided us through every requirement. Their communication was excellent, and they looked after Tilly overnight before her Emirates flight, which gave us real peace of mind.
On the Dubai side, their partner Snoopy Pets managed the entire airport process and delivered Tilly safely to our home. Everything was smooth and professionally handled. Highly recommend Pet Air UK.
November 11, 2025
Reply from PetAir UK
Hi Susie,
Thank you so much for your wonderful review. We’re delighted to hear that Tilly’s journey from England to Dubai went smoothly and that our team could help make the process completely stress-free for you.
Our specialists work hard to ensure all paperwork, vaccines, and requirements are handled correctly, so it’s great to know that our communication and guidance gave you confidence throughout. We’re also pleased that Tilly was comfortable during her overnight stay with us before her Emirates flight.
It’s fantastic to hear that our partners at Snoopy Pets provided excellent support on the Dubai side and ensured Tilly’s safe delivery to your home.
Thank you again for trusting Pet Air UK with Tilly’s travel. We truly appreciate your recommendation and wish you all the best as you settle into life in Dubai!
Kind regards,
PetAir UK are just fabulous
PetAir UK have been an absolute pleasure to deal with, this started with Lily when we reached out to them to start the process. She spent ages answering our questions and giving expert 1-2-1 advice, putting our mind at ease.
After signing up, we were assigned Liz as our consultant, she is absolutely AMAZING!
She took so much stress away from us, especially contending with selling a house in the UK and moving to Australia, alongside our family being split up, on other sides of the world for 4 months.
You can tell this is so much more than just a job for Liz, it's a passion and her support and individualism is hands down, the best customer service we have ever received. She cared for our Aussie as if he was her own!
Thank you Liz and PetAir! You are amazing!
November 11, 2025
Unprompted review
Reply from PetAir UK
Hi Adam,
Thank you so much for taking the time to share this wonderful review. We’re absolutely delighted to hear how smoothly your experience with PetAir UK went.
Lily will be thrilled to know her guidance helped put your mind at ease during the early stages and your kind words about Liz truly mean the world. She is an exceptional member of our team, and we’re so glad her care, passion, and attention to detail made such a difference during what was already a very stressful and emotional time for you and your family.
Helping your Aussie travel safely and comfortably is exactly why we do what we do, and it’s incredibly rewarding to know you felt fully supported throughout the journey.
Thank you again for trusting us with such an important part of your move. Wishing you and your Aussie all the best as you settle into your new life in Australia!
Kind regards,
Very impressive company, service, and lovely staff.
PetAirUK was amazing and took care of everything for our Great Dane Norm, so we could focus on getting the rest of our stuff home to Canada from Scotland.
November 11, 2025
Reply from PetAir UK
Hi Alex,
Thank you so much for your kind words! We’re delighted to hear that everything went smoothly for Norm’s journey home to Canada.
Our team loved helping with his travel arrangements so you could focus on the rest of your move; moving with a Great Dane is no small feat!
Wishing you, your family, and Norm all the best as you settle back home!
Kind regards,
Outstanding service and care for my fur…
Outstanding service and care for my fur babies. Tony was amazing picking up the “cargo” and Siobhan kept me informed throughout the entire process! Thank you all so much!
November 11, 2025
Reply from PetAir UK
Hi Bekah,
Thank you so much for your lovely review! We’re thrilled to hear that you and your fur babies had such a positive experience. Tony and Siobhan will be so pleased to know their care and communication made the journey a smooth and reassuring one.
It means a lot to our whole team to know you felt supported every step of the way, we’ll be sure to pass your kind words on to everyone involved. Wishing you and your pets all the best in your new adventures!
Kind regards,
Good information
Good information, helpful staff. Effortless handover and useful updates on the journey itself
November 11, 2025
Reply from PetAir UK
Hi David,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you found the process smooth and the updates helpful throughout your pet’s journey.
Our team works hard to make every handover as effortless and reassuring as possible, so it’s wonderful to know that came across in your experience.
Wishing you and your pet all the best in your new chapter!
Kind regards,
Pet air are so helpful, reassuring and organised …
Liz Blanchette from pet air supported me through a very stressful proccess, putting me at ease, being very organised and completely ontop of everything! Couldn’t recommend petair and Liz more!
November 4, 2025
Reply from PetAir UK
Hi Ellie,
Thank you so much for your kind words! We’re so pleased to hear that Liz was able to make a stressful process feel smooth and reassuring. She’s a valued member of our team, and we’ll be sure to share your lovely feedback with her, it will mean a lot!
We’re delighted that you felt supported and confident throughout your pet’s journey, and we truly appreciate your recommendation. Wishing you and your furry friend all the best in your new adventures!
Kind regards,
Anitta the Canadian Dog Conquers Brazil (Thanks to Pet Air UK!)
Hi! I’m super glad I chose Pet Air UK to transport my dog from the United Kingdom to Brazil — what a trip! It was such a long journey, and honestly, I was super, super nervous. My dog, Anitta, handled it way better than I did. She arrived happy and totally fine… meanwhile, I was crying before, during, and probably after the flight (just being dramatic, I know).
Nothing went wrong at all — it’s just that the whole process is emotional because, well, pets are family. And I can truly say that Anitta was treated like family every step of the way.
Huge thanks to all the Pet Air UK agents who helped us from the very beginning. They were so patient with my million questions and worries. My dog is safe, I’m finally calm, and everyone’s happy.
I 100% recommend Pet Air UK — they’re transparent, kind, and really care. Sending all the big positive energy your way! 💖🐾✈️
November 5, 2025
Unprompted review
Reply from PetAir UK
Hi Carla,
Thank you so much for sharing your wonderful review, your words truly made our day! We know just how emotional it can be to send a beloved pet on such a long journey, and we completely understand those nerves. It means the world to hear that Anitta arrived safe, happy, and full of tail wags!
Our team takes great pride in treating every pet like family, and we’re so glad that care and compassion came through in your experience. We’ll be sure to pass your kind words on to everyone who helped with Anitta’s trip, they’ll be thrilled to know they helped bring you both peace of mind.
Thank you again for trusting Pet Air UK with Anitta’s travels and for recommending us so highly. Wishing you both many happy adventures together in Brazil!
Kind regards,
Highly recommend
Perfect service. From start to finish, PetAir UK’s communications and support was spot on.
Starting with quick responses, quotes, answers to all my questions, having an online portal that is easy to use and well organised, which helped me getting everything organised on my side, and timely communications throughout the process right up to departure.
PetAir did most of the work and kept everything on track, alleviating so much stress from me during this process.
I was very worried about my cat and dog travelling, but their journey from London to Johannesburg went smoothly and efficiently with PetAir.
I would highly recommend their service as they turned a very stressful and complex process into an extremely easy and stress free one for me!
October 29, 2025
Reply from PetAir UK
Hi Daniella,
Thank you so much for your fantastic feedback!
We’re delighted to hear that our team and online portal helped make the process smooth and stress-free for you. We completely understand how nerve-wracking it can be to relocate pets, so it’s wonderful to know your cat and dog’s journey to Johannesburg went so well.
We’ll be sure to share your kind words with the whole team. Thank you for trusting PetAir UK and for your wonderful recommendation!
Kind regards,
Professional service
Professional service, and whole process was explained clearly. I was kept well informed both before and during travel which put my mind at rest. It’s a big responsibility shipping other peoples pets. The tracking system was great. Thank you guys. Dogs have settled very well into their new home. Highly recommended!
November 11, 2025
Reply from PetAir UK
Hi Sean,
Thank you so much for your lovely review! We’re so pleased to hear that you felt informed and reassured throughout the process. It’s always our goal to make pet travel as smooth and stress-free as possible.
We’re delighted to know your dogs have settled in well to their new home. Thank you for trusting us with their journey and for your kind recommendation!
Kind regards,
Absolutely fantastic from start to…
Absolutely fantastic from start to finish. Pet air price matched and then beat another company. I’m so glad they did as our boy arrived safely in Thailand with 0 hassles or problems. Kerri-Lyne the agent that we dealt with was just brilliant, always keeping us updated throughout the entire process from booking, kennel stay and flights. Thank you!
November 11, 2025
Reply from PetAir UK
Hi Samuel,
Thank you so much for your wonderful feedback! We’re delighted to hear that your boy arrived safely in Thailand and that the whole process was smooth from start to finish. We’ll be sure to pass along your kind words to Kerri-Lyn, she’ll be thrilled to know her support made such a difference.
We really appreciate you choosing PetAirUK and taking the time to share your experience!
Kind regards,
PetAirUK were really helpful and…
PetAirUK were really helpful and supportive and walked us through the simple steps and made it so easy for our cat to move from the UK to Australia. I would highly recommend the team for an outstanidng service.
November 4, 2025
Reply from PetAir UK
Hi Daniel,
Thank you so much for your lovely review! We’re so pleased to hear that our team could make your cat’s move to Australia smooth and stress-free.
Helping pets and their families relocate safely and comfortably is what we love to do. We really appreciate your recommendation and wish you all the best in your new home down under!
Kind regards,
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