We had a really great experience with PetAir UK, sending our little dog Polly from the UK to NZ. Emma C was AMAZING, answered all of our questions promptly, kept us updated throughout the process and... See more
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Let’s be honest, to move a pet overseas is horribly expensive! And because of the expense I was bound and determined to make the move myself… I needed no service! In the end with 3 overseas moves un... See more
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PetAir helped us transport our dog Coco from Canada to the UK. I managed the process myself from the Canada side which was tough but with PetAir's help it all went smoothly. Nick was fantastic at answ... See more
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We used PetAir to move our, rather anxious, mutt from the UK to Australia. The communication and instructions we and our vets recieved were faultless, the service was smooth and comprehensive. The... See more
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Company details
- Pet Moving Service
- Airline Ticket Agency
- Animal Control Service
- Import Export Company
- Pet Boarding Service
- Veterinarian
About PetAir UK
Written by the company
Trusted by Over 25,000 Pet Owners Worldwide 🐾
We’re PetAir UK – the global pet travel experts that treat your pet just like family 🐶🐱✈️.
Relocating your pet isn’t just about paperwork and flights – it’s about trust. It’s about handing over someone you love ❤️ to someone who understands exactly what that means.
At PetAir, we’ve helped over 33,000 pets travel safely to over 300 destinations 🌍 – and we’ve done it with one unwavering promise: your pet’s comfort, safety and emotional wellbeing always come first 🛫🧡.
We’re more than pet shippers. We’re vets. We’re animal lovers. And we’re the name thousands of families trust when it matters most.
Vet-Led from Day One 🩺🐾
With over 100 years of combined veterinary experience, PetAir is the only major UK pet travel company built around clinical care.
Every journey is overseen by trained animal health professionals 👩⚕️👨⚕️ – so you’re not just choosing a logistics provider, you’re choosing a clinical partner.
Whether your pet needs a health check, sedation advice, a tailored feeding schedule, or temperature-sensitive travel routing 🌡️🍽️ – you’ll have veterinary guidance at every step.
Global Pet travel Experts
Written by the company
- Over 33,000 pets travelled and trusted by over 25,000 pet owners
- Veterinary-Led Team
- 100% Paperwork Compliance
- Custom-Made Pet Cabins
- Hand-built for safety, comfort and IATA-compliance in our Dorset workshop
- 100% Paperwork Compliance
- We handle all documentation, so you don’t have to
- DEFRA-approved, air-conditioned transport
- From your door to the airport or our pre-flight boarding kennels
- Expert support for complex cases
- Including BOAS breeds, large dogs, and multi-pet families
- CareTag for each pet
- Ensuring your pet’s journey is trackable and providing a digital cloud-based wallet
- Complete Care (Wellness Upgrade)
- Add peace of mind with 24/7 access to a vet prior to your pet’s departure, plus behaviour and nutrition advice
- No Hidden Costs
- We include everything in our quotes so there are no surprises later, plus we won;t be beaten on price!
Price Guarantee
We won't be beaten on price
Read our terms and conditions online:
https://www.petairuk.com/price-match-guarantee-terms-conditions/
Contact info
Deer Park Farm, Wimborne St Giles, Dorset BH21 5NZ, BH21 5NZ, Wimborne St Giles, United Kingdom
- 01725551124
- enquiries@petairuk.com
- www.petairuk.com
Your pet's travel is our priority!
4.7
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Dog from UK to USA
Everyone was very friendly and helpful. Always answered in a timely manner. Very knowledgeable and professional. Wonderful with my dog. Would definitely use again.
December 16, 2025
Reply from PetAir UK
Hi Christine,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It means a lot to us to hear that you felt well supported and that your dog was in good hands. We loved working with you and your pup, and we’d be happy to help again anytime!
Kind regards,
From first contact with PetAir and…
From first contact with PetAir and speaking with Mandy Booker, Pet Travel Consultant, and then Liz Blanchette as our Export Consultant, I knew we were in safe hands. The whole team did an fantastic job from start to finish looking after my mums cat, Sue, who has travelled all the way to Australia to be with us. Excellent communication and updates put our mind at ease and reassured us Sue was being well cared for and looked after. We highly recommend PetAir, they did a great job - many thanks.
November 24, 2025
Reply from PetAir UK
Hi John,
Thank you so much for your lovely review! We’re delighted to hear that from your very first conversation with Mandy, you felt confident that Sue was in safe hands and that Liz and the wider team continued that reassurance throughout her journey to Australia 🐱
Relocating a beloved cat such a long distance is no small task, so we’re thrilled that our communication and updates helped put your minds at ease and that Sue arrived safely to be reunited with you. Your kind words and recommendation truly mean a lot to us.
Thank you for trusting PetAir with Sue’s journey, and we wish you all many happy moments together in Australia!
Kind regards,
5*** from start to finish!
PetAir from start to finish have made moving our Labrador Zeus to Texas completely stress free. Our move had been delayed several times over an 8 month period and PetAir were extremely helpful and supportive. Thank you so much to the entire team and making my Zeus so welcome and comfortable. A big shout out to Manisha for dealing with my constant emails and worries, you have made such a big move so much easier taking all the stress of our fur baby Zeus!
December 8, 2025
Unprompted review
Reply from PetAir UK
Hi Jade,
Thank you so much for your kind and heartfelt review! We’re so pleased to hear that PetAir was able to make Zeus’s journey to Texas stress free, especially after such a long and delayed moving process.
An 8-month period with multiple delays can be incredibly challenging, so it’s wonderful to know our team could support you throughout and help ease your worries. Manisha will be especially touched by your shout-out, she’s passionate about keeping pet parents reassured every step of the way.
Thank you for trusting us with your fur baby and for your lovely words about the whole team. We wish you and Zeus a fantastic new chapter together in Texas!
Kind regards,
Absolutely brilliant service
Absolutely brilliant company. Handled the whole complex process from beginning to end with constant communication and updates. We always knew exactly what was happening. It’s not cheap, but you get what you pay for - it’s a cost well worth budgeting for and I know we could not have navigated Australian biosecurity ourselves. Our beloved dog is here safe and sound and it is very much down to PetAir and Emma. Recommend without any hesitation!
December 9, 2025
Reply from PetAir UK
Hi Floraidh,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience and that your beloved dog arrived safely and soundly.
Navigating Australian rules and regulations can certainly be complex, so we’re glad we could manage everything from start to finish and keep you fully informed along the way. Your kind words about Emma and the constant communication mean a great deal to us.
Thank you for trusting PetAir with something so important and for your wholehearted recommendation. We wish you and your dog all the very best as you settle in together!
Kind regards,
5* service for my anxious doodle flying…
5* service for my anxious doodle flying from UK to US!
I can't thank PetAir enough for their help. Manisha was a wonderful consultant who ensured that we had everything we needed to make my dog Leo's flight as seamless as possible. From my initial call with Corinne, I felt I was in safe hands and all of my questions were answered clearly. He has now arrived in the US and as soon as we collected him, he was happy as can be! Thank you so much. I will recommend PetAir to anyone considering moving their pets abroad!
December 3, 2025
Unprompted review
Reply from PetAir UK
Hi Grace,
Thank you so much for this fantastic 5★ review! We’re absolutely thrilled to hear that Leo arrived happy and relaxed after his journey to the US.
Caring for anxious pets is something we take very seriously, so it’s wonderful to know that Manisha and Corinne were able to support you every step of the way and give you confidence and peace of mind throughout the process. Knowing you felt safe, informed, and well looked after means the world to us.
Thank you again for trusting PetAir with Leo’s journey and for recommending us to others, it truly means a lot. We wish you and Leo all the very best in your new chapter together!
Kind regards,
Very smooth
Very smooth. From pickup at our home in UK to meeting us with our sweet pooch in the US...she was clean and well cared for when she arrived. PetAir stayed in touch with us every inch of the trip and handled all the documentation.
December 9, 2025
Reply from PetAir UK
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that everything went smoothly from pickup in the UK to your reunion in the US and that your sweet pooch arrived clean, comfortable, and well cared for.
Keeping families informed every step of the journey and handling all the details is exactly what we strive for, so it means a lot to know that gave you peace of mind. Thank you for trusting PetAir with such an important move.
Kind regards,
Service prior to pick up was…
Service prior to pick up was awesome!!!! Sarah in particular was fantastic.
Kerry, apparently the bill / payment collector, is not customer oriented, doesn’t read email, threatens to cancel service even when a deposit was made, AND doesn’t apologize when you prove him incorrect via forwarding sent emails that were missed.
The CareTag system needs work. It’s not a great an item as we thought it should be.
I had to call emergency number several times. It wasn’t always answered. A rep did return my call. If updates via caretag were made timely, there shouldn’t have been a need to call.
Drive that made initial pickup was exceptional.
Our breeder pointed out that “crash proof” crates were not used during pick up. She was extremely surprised as she used them when transporting her dogs.
All in all, I’d consider using PetAir again.
December 9, 2025
Reply from PetAir UK
Hi Paul,
Thank you for your detailed feedback. We’re pleased to hear that Sarah and the pickup driver made a positive impression, and we truly appreciate you recognizing their efforts.
We sincerely apologize for the frustration you experienced regarding billing communication, the CareTag system, and reaching our emergency line. This is not the experience we aim to provide, and your comments have been shared internally so we can address these issues and improve our processes.
We also appreciate your feedback regarding transport equipment, as pet safety is our top priority and this has been reviewed with our team.
Thank you for your honesty and for considering PetAir again. We value your trust and hope to provide you with a smoother experience in the future.
Kind regards,
Not cheap but very professional and capable, delivering a high quality service.
Though certainly not cheap, PetAir were extremely professional and responsive. The detail shared, professionalism on the day and obvious care for our dog that they displayed made a complex element of our move overseas go very smoothly indeed.
September 8, 2025
Reply from PetAir UK
Hi,
Thank you so much for your thoughtful review. We’re really pleased to hear that our team’s professionalism, communication, and care helped make this part of your overseas move run smoothly. We know how important it is to feel confident and reassured when your dog is travelling, and it means a great deal to us that you felt supported throughout the process.
Thank you again for trusting PetAir with your pet’s journey, we wish you all the best in your new chapter overseas!
Kind regards,
We wouldn’t have been able to move our…
We wouldn’t have been able to move our dogs across the world from the UK to Australia without Petair, they were so helpful every step of the way. We couldn’t recommend them anymore!
December 9, 2025
Unprompted review
Reply from PetAir UK
Hi Ethan,
Thank you so much for your lovely review! We’re thrilled to hear that our team could support you every step of the way during your dogs’ big journey from the UK to Australia. Moving pets across the world is no small task, and it means a lot to us that you felt guided and reassured throughout the process.
We truly appreciate your recommendation and your trust in PetAir. Wishing you and your dogs all the happiness as you start this new chapter in Australia!
Kind regards,
A huge thank you to PetAir for all…
A huge thank you to PetAir for all their help in getting our dog from the UK over to Perth, Western Australia.
A special thank you to Emma, she is the reason I would highly reccomend PetAir. She was always on hand to answer any questions over the process. It can be quite confusing but Emma's professionalism shines and we found the experience to be smooth.
We were helped with what vet dates to book, a list of which vets are suitable, Emma also communicated with the vets on our behalf for paperwork etc. We were given very step by step, clear instructions throughout the process which is very much needed to get your dog over to Australia!
When our dog was picked up to board with PetAir before his flight we knew he would be in safe hands.
Thank you all!
December 8, 2025
Unprompted review
Reply from PetAir UK
Hi,
Thank you so much for taking the time to share your experience! We’re delighted to hear that your dog’s journey from the UK to Perth went smoothly and that you felt supported throughout the entire process.
Emma will be especially thrilled to read your kind words. Her professionalism, clarity, and dedication are qualities we’re incredibly proud of, and it’s wonderful to know her guidance helped make a complex process feel manageable. From coordinating vet visits to ensuring all paperwork was in order, the team is always committed to keeping everything as stress-free as possible for both pets and their people.
We’re so glad you felt confident and reassured when your dog came into our care before the flight, that trust means the world to us.
Thank you again for choosing PetAir and for your lovely recommendation. We wish you and your dog all the very best as you settle into life in Western Australia!
Kind regards,
At the end, everything was OK, which is the most important
We used PetAir when sending our 1 year old Australia Shepherd from London - Houston. I started the process early as I wanted to get as much information as possible and have everything as ready and planned as possible. Generally we had a good experience, we ended up using the basic plan, as we found a lot of the ad-ons were quite overpriced and we were already paying so much. At the end, the ad- ons were definitely not necessary.
The reality is, they know how much you care for your pet, and will end up paying to get some peace of mind in an already stressful situation.
I will say, I would recommend it, at the end, all went well.
A few bumps in the road: the first representative I spoke to was clearly not as knowledgeable and kept giving generic answers to some of our questions. Once we got in the second phase, we had a different representative that made all the change.
In terms of how much communication you get on the day of the flight - it was really good on the days leading up to the flight and then up until they tell you your pet is checked in. After that, we didn't hear anything until our family member received our dog on the other side.
September 29, 2025
Reply from PetAir UK
Hi Belen,
Thank you so much for taking the time to share such a thoughtful and honest review. We truly understand how emotional and stressful it can be to relocate a beloved pet, and we’re glad to hear that, most importantly, your dog arrived safely and well.
We appreciate your feedback regarding the planning process and the value of starting early — that preparation really does make a difference. We’re also grateful for your candid comments about our service tiers and add-ons. We never want anyone to feel pressured, and your insight helps us continue to be more transparent and supportive for future clients.
We’re sorry to hear that your initial experience with one of our representatives didn’t fully meet your expectations. That’s not the level of expertise or reassurance we aim to provide, and we’re pleased that your second coordinator was able to turn things around and give you the confidence you deserved.
Your feedback about communication on the day of travel is especially valuable. While we’re happy the lead-up updates were helpful, we understand how difficult the waiting period can be once your pet is checked in, and we are continually working to improve real-time communication during that final stage.
Thank you again for trusting us with your dog’s journey and for recommending PetAir despite the challenges. We wish you and your pup all the best as you settle into your new home.
Kind regards,
Do not even look any further if you…
Do not even look any further if you intend to move your dog to another country. PetAir goes over and beyond the service criteria. My assistant Kerry-Lyn Roelofse and all the staff gave 200% effort and care getting my miniature schnauzer from UK to SA - BEST COMPANY I EVER DEALT WITH ❣️
December 6, 2025
Unprompted review
Reply from PetAir UK
Hi Johanna,
Thank you so much for this incredible review! We’re delighted to hear that your experience with PetAir was exceptional from start to finish. Moving a beloved pet across the world is no small task, and it means so much to us that you trusted our team with your miniature schnauzer’s journey.
Kerry-Lyn and the entire team will be thrilled to know their dedication and care made such a strong impression. Giving 200% is exactly what we strive for, and we’re so grateful you felt fully supported throughout the process.
Thank you again for the wonderful recommendation — it truly means the world to us. Wishing you and your schnauzer all the very best in South Africa!
Kind regards,
Amazing service start to finish
Amazing service start to finish! I dealt with Liz who had been absolutely faultless!!
December 4, 2025
Unprompted review
Reply from PetAir UK
Hi Matthew,
Thank you so much for your lovely review! We're thrilled to hear you had an amazing experience from start to finish. Liz will be delighted to know her support made such a positive impact—she truly is fantastic.
We really appreciate you choosing PetAir and taking the time to share your feedback!
Kind regards,
PetAir were amazing and extremely helpful
PetAir were amazing when exporting my two Boston Terriers to Australia. This review won’t be able to fully comprehend how incredible PetAir were supporting me through this incredibly complex and challenging process. My two dogs are my babies and I put complete trust with Liz and the team at PetAir. Liz’s support was exceptional, her knowledge and dedication towards my furbabies was outstanding.
Liz helped navigate the complex processes, constantly communicating everything to me and complete handholding all the way, nothing was too much trouble. Liz and PetAir went above and beyond for my dogs and they arrived safely into Australia. If anyone is looking for a company to transport your furry family members, look no further and I promise you won’t be disappointed. Worth every penny and complete value for money. You can’t put a price on your pets, and the service I received was impeccable. The service I received was truly exceptional from start to finish. Every interaction was handled with professionalism, genuine care, and impressive attention to detail. The staff went above and beyond to ensure my needs were met, anticipating questions before I even asked and providing timely, thoughtful solutions. It’s rare to encounter such dedication and consistency, and it made my entire experience not only smooth but genuinely enjoyable. I highly recommend their service to anyone looking for a team that truly values its customers. Liz stood out as an exceptional member of the team, demonstrating a level of professionalism and warmth that truly elevated my experience. They were attentive, knowledgeable, and consistently willing to go the extra mile to ensure everything went smoothly. Their clear communication and genuine willingness to help made me feel valued and supported throughout the process. It’s rare to find someone who combines skill with such a personable approach, and Liz absolutely exceeded my expectations.
Big thx to everyone at PetAir and especially Liz, who’s been a star.
December 4, 2025
Unprompted review
Reply from PetAir UK
Hi Carl,
Thank you so much for taking the time to share such an incredibly thoughtful and detailed review. We are truly humbled by your kind words.
Transporting pets—especially much-loved family members like your two Boston Terriers—is never a simple journey, and it means the world to us that you placed your trust in PetAir throughout this complex process. Knowing that your dogs arrived safely and happily in Australia is exactly why we do what we do.
Liz and the team will be absolutely delighted to hear your feedback. Liz’s dedication, care, and commitment to clear communication are qualities we’re very proud of, and it’s wonderful to hear how much her support meant to you. We always strive to go above and beyond for both pets and their people, and we’re thrilled to know that this was your experience from start to finish.
Thank you again for recommending us so highly and for your heartfelt appreciation. We couldn’t ask for kinder words. Wishing you and your two little adventurers all the best as you settle into life in Australia!
Kind regards,
Everything went according to outlined…
Everything went according to outlined plan.
Very efficient in time given to prepare everything needed for the travel and export.
November 4, 2025
Reply from PetAir UK
Hi Niklas,
Thank you for your review! We’re so pleased to hear that everything went exactly according to plan and that the preparation process felt efficient and well-organised.
We really appreciate your feedback and are glad we could support you through the travel and export process. If you ever need our assistance again, we’ll be here to help.
Kind regards,
LHR - SFO
We recently travelled from London to San Francisco with our 8-year-old cat, and PetAir made the entire process stress-free. From my first enquiry, the team were incredibly helpful and reassuring. I initially spoke with Clare who handled the booking side, and then with Sarah, our Export Booking Consultant, who guided us through every step.
We chose the Premium Package with the US agent service so that all of our cat’s paperwork was handled in advance and her customs clearance would be as quick and smooth as possible. Everything went perfectly, the process was well organised, communication was excellent throughout, and our cat arrived safely and calmly.
I can’t recommend PetAir highly enough. Their professionalism and care made an overwhelming move so much easier for us and our pet.
November 11, 2025
Reply from PetAir UK
Hi Francesca,
Thank you so much for taking the time to share your experience. We’re delighted to hear that your move from London to San Francisco went smoothly and that our team was able to make the process stress-free for you and your cat.
Clare and Sarah will be so pleased to know their support and guidance made a difference throughout the journey. The Premium Package with our US agent service is designed to take the worry out of the paperwork and customs process, so we’re thrilled to hear everything went perfectly and that your cat arrived safely and calmly.
We truly appreciate your kind words and recommendation. Thank you for trusting PetAir during such an important move — we wish you all the very best as you settle into San Francisco!
Kind regards,
Professional and Empathetic
We moved our cats from the UK to Australia - which is a minefield of paperwork and timed vaccinations. Petair was fantastic in making the process stress free and guiding us through the steps. We had a dedicated account manager (Liz) who was there every step of the way. Once the cats were on their way we received pictures and updates as they moved from our house to the cattery, the airports and finally into quarantine. It felt like a very personalised service, run by people who care as much about the pets they transport as their owners.
November 25, 2025
Unprompted review
Reply from PetAir UK
Hi Joanne,
Thank you so much for sharing your experience. Moving pets to Australia can certainly feel overwhelming with all the paperwork and strict timing, so we’re delighted to hear that our team — and especially Liz — was able to make the process smooth and stress-free for you.
It’s wonderful to know that the updates and photos helped you feel connected throughout the journey. We understand how important peace of mind is when your pets are travelling, and we’re glad our team could provide a service that felt personal and genuinely caring.
Thank you again for trusting PetAir with your cats’ relocation. We’re so pleased to have been part of their journey and wish you all a happy new chapter in Australia!
Kind regards,
My pets travel went terribly
My pets travel went terribly. not only were they unavailable to provide the service for the time we agreed upon. We were unable to sleep because the puppy drop off was at 2am. Also They then failed to properly disembark our puppy in Switzerland and instead of putting her in the Cargo facility like we discussed they put her out through baggage claim. This henceforth meant we got a call from Zurich Airport saying she was never checked by their official veterinary office and we have to make a 4-5 hour round trip with the puppy again for them to check her. We do not blame Pet Air UK for this but seeing as how IAG cargo makes people go through your platform it feels all encompassing to us. For the amount of money spent on these services we would think they would run much smoother and proficient. This has just been an all around nightmare.
November 20, 2025
Reply from PetAir UK
Hi James,
Thank you for your feedback.
We sincerely apologise for the disappointing experience you encountered. We have completed a full review of the situation from the IAG Cargo perspective which, as you have respectfully noted, was the primary contributing factor. While we are pleased to hear that you were happy with Petair’s service in all areas within our control, it is extremely disappointing for us to receive this low-scoring review, and we take it very seriously as we consider how we can respond positively.
I have made a number of enquiries with IAG regarding what can be done proactively to prevent any recurrence of similar issues, which remain rare. I will be reaching out to you personally to share more about what we have learned and how we will be working with our representative agents moving forward.
Kind Regards
Team PetairUk
This was the second time we have used…
This was the second time we have used Petair.
Emma was our first point of call but if out of office there was always another member of staff with knowledge of our personal shipment to advise and answer queries.
The first time we used Petair for our cat transport to Sydney Australia and this time for our dog to be transported to Sydney.
Both times we received five star service and couldn’t be happier that we found such a competent first class company to ship our beloved pets.
Don’t be put off by the complicated process. This company walks you through each step of the way and go above and beyond to make sure you know how to complete forms and keep to the structure of vet appointments.
Nothing is too much trouble .
I wouldn’t hesitate to recommend Petair to arrange shipment for your pets abroad or to return home.
They will be the first company I will call if I ever need to relocate my pets.
This was a five star service from start to finish.
Thankyou Petair we are so grateful.
November 24, 2025
Reply from PetAir UK
Hi Jan,
Thank you so much for taking the time to share such a detailed and heartfelt review. It truly means the world to us that you chose PetAir not just once, but twice, to help relocate your beloved pets to Sydney. Knowing that you trust us with such an important part of your family’s journey is the greatest compliment we could receive.
We’re delighted to hear that Emma and the rest of the team were always available to support you, and that the process felt smooth and manageable each step of the way. Our goal is to make the complex feel simple, and it’s wonderful to know our guidance and communication made a difference.
Thank you again for your kind words, your recommendation, and your continued trust in PetAir. We’re so grateful to have been part of both relocations, and if you ever need us again in the future, we’ll be right here ready to help.
Wishing you and your furry family members all the very best in your new chapter!
Kind regards,
Thank you Team Pet Air
Thank you Team Pet Air! We had a great experience moving our cavapoo Harley from Scotland to Bahrain. She was very well looked after and we were kept up to date with photos and messages throughout the journey. I would highly recommend Pet Air
November 17, 2025
Reply from PetAir UK
Hi Kiki,
Thank you so much for your wonderful review! We're delighted to hear that Harley’s journey from Scotland to Bahrain went smoothly and that you felt well-informed throughout the process. Our team loved looking after her, she’s an absolute sweetheart!
We truly appreciate your recommendation and are grateful you chose Pet Air for Harley’s big move. If you ever need our help again in the future, we’re always here for you.
Kind regards,
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