I have an auto delivery set up for my pooches food to get delivered, which makes my life so much easier. Communication leading up to delivery is great and it’s always delivered on time. For the first... See more
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Review summary
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I have been really impressed with Pet Circle. My first order arrived the very next day, which exceeded my expectations, and everything was exactly as ordered and in great condition. I purchased Hil... See more
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I absolutely love Pet Circle and the service they offer. Every time I order it’s with me within 2 days and usually within 24 hours, to my door, stress free and discounted. There is no need to shop an... See more
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They are a lovely company and even sent me a painting image of my pets with email correspondence. They refunded me for cat food I accidentally ordered and I highly recommend them, if only they stocked... See more
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Company details
Written by the company
Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back! After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible. More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle! Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best. Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order. Fast shipping If you place your order before 1pm, it will be dispatched on the same day. Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.
Contact info
Level 7/9 Castlereagh St, 2000, Sydney, Australia
- sales@petcircle.com.au
- www.petcircle.com.au
4.5
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent and timely service
Excellent and timely service. Great range of products. I will definitely use again.
June 26, 2026
Unprompted review
Reply from Pet Circle
Hi M,
Thanks for the great review. We’re so happy we could provide excellent and timely service for you. It’s wonderful to know you'll be back, and we can’t wait to see you again!
Kind Regards,
Nicole.
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Reply from Pet Circle
Hi Casey,
Thanks so much for taking the time to leave a review. We're thrilled that your order arrived fast and exactly as expected.
Kind Regards,
Nicole.
Loved the products. But the delivery....
The products are really good!
But the delivery was horrendous, even when I reached out to the driver, I was dismissed and ignored
July 2, 2026
Unprompted review
Reply from Pet Circle
Hi Katy,
Thank you so much for your kind words about our products! We're really sorry to hear that the delivery didn't meet your expectations and that you felt overlooked. It’s always our goal to provide you with the best experience, and we’re disappointed to know we missed the mark this time.
Rest assured, we’ll be looking into this across our teams to make sure we do better in the future.
We’re constantly striving to improve and make your experience with us a delightful one and welcome any feedback
Kind Regards,
Nicole.
great staff excellent product.
great staff excellent product.....I had a vet question which was answered quickly and efficiently...well done Olivia.
July 2, 2026
Unprompted review
Reply from Pet Circle
Hi Brian,
Thank you so much for your kind review! We’re thrilled to hear you had such a great experience with our products and our team. I’ll be sure to pass your lovely feedback along to Olivia, she’ll be delighted to hear she could help with your question.
Kind Regards,
Nicole
Do not use this website
Do not use this website
I wanted to purchase an item using PayPal pay in 4 that is advertised as viable payment option as they do not accept Afterpay . Following the prompts the website system automatically charged my card linked to my PayPal with no pay in 4 option or any other method using payment option available , upon realisation of this I wished to immediately cancel with in 2* minutes - was directed to an AI response chat then apparently a live agent representative was told can not cancel because has been prepared packed and shipped with no tracking information in site - was informed that a cancelation can only happen upon pre delivery ( so therefore item was never in fact already sent as reason be they could not authorise a cancelation ) the next morning received a) tracking information and b) cancelation notice , but the funds still remained in debit to my account . Further days later was contacted via email that had to provide my bank account details for e refund expected 5-10 working days . Further more to my disappointment PayPal notified me that because unknown to them I blocked my card linked to PayPal and that’ I have good history they honoured the website payment and deducted from my PayPal balance which is now also in debit for amount pet circle charges so now I have to a) wait for 5-10 days for pet circle to refund money to nominated account I had to give detail of and b) then pay PayPal the outstanding amount which will also take 3-5 days to complete
My frustrations here is simple allow a cancelation and automatically refund the payment with hours to a day such as other websites / apps … allow , I’ve since gone ahead and purchased an exact item for $39 more on another market than pet circle has available.
With my frustrated complication that could of have been easily avoided by simple way of allowing cancellation and issuing automatic refund I CAN NOT NOT IN NO WAY OF FAITH RECOMMEND THIS WEBSITE no matter how cheape their product is
July 2, 2026
Unprompted review
Reply from Pet Circle
Hi Adrian,
Thank you so much for reaching out and sharing your experience with us! We’re really sorry to hear about the frustration and inconvenience you've faced during this process.
Right now, we don’t offer "PayPal Pay in 4," and our system only supports standard PayPal payments. We truly apologize if that option appeared on our site and will flag with our team. Once an order is locked into our system for processing, we unfortunately can’t cancel it, which is why our team wasn’t able to fulfill your request at that time.
We really appreciate your feedback and understand how this situation has caused you trouble. Your insights are invaluable as we work to improve our service! If you're still having any issues with your refund or account, I’d be more than happy to help you sort it out. Just drop an email to sales@petcircle.com.au with "ATTN: Nicole" and your order number, and I’ll look into it for you personally.
Kind Regards,
Nicole.
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On line order
Communication was excellent. Delivery was very fast and item was well packaged. The price was very good. All round a very simple and satisfying transaction. Thank you.
June 22, 2026
Unprompted review
Reply from Pet Circle
Hi Margaret,
Thank you so much for your kind review! We’re so happy to hear that you had such a satisfying experience with us, from the communication to the delivery and packaging.
Kind Regards,
Nicole.
My order turned up in 2 days
My order turned up in 2 days, extremely efficient unlike their competitor who I have been a customer of for years. Will be 100% using again
July 1, 2026
Unprompted review
Reply from Pet Circle
Hi Leanne,
Thanks for your kind review! We're so pleased to hear that your order arrived quickly and that you're happy with our service. We’re thrilled to have you with us and look forward to assisting with your next order!
Kind Regards,
Nicole.
Great product reasonably priced &…
Great product reasonably priced & delivered quickly. Shame that delivery is no longer free, as it has been since I started purchasing 20 kg bags of kibble regularly over past 5 years.
July 6, 2026
Unprompted review
Reply from Pet Circle
Hi Rhonda,
Thanks so much for your review. We’re really happy to hear you're enjoying our products and our quick delivery service. We sincerely appreciate your loyalty over the past 5 years and understand your disappointment regarding the changes to our delivery fees—your comments are very helpful, and we'll be sure to pass this on to our team.
Kind Regards,
Nicole.
Easy to use your website
Easy to use your website, order and pay. Bonneys food arrived very quickly! Left in a safe place and she loves it! Thank-you
July 3, 2026
Unprompted review
Reply from Pet Circle
Hi Dell,
Thanks so much for the wonderful review. We're thrilled to hear that you found our website easy to use and that Bonney’s food arrived quickly and safely. We're so glad she loves it!
Kind Regards,
Nicole.
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My delivery was left at my neighbours…
My delivery was left at my neighbours address even though everything was clearly addressed to me. I had to go next door to get my delivery.
July 3, 2026
Unprompted review
Reply from Pet Circle
Hi Niki,
We're really sorry for the inconvenience of having to pick up your package from your neighbor’s address. It’s always our goal to provide you with a great experience, and we truly regret that we fell short this time.
Please don’t hesitate to contact our customer service team—we’d like to make sure your feedback reaches our courier partner.
We’re always working to enhance your experience with us, and we truly appreciate any feedback you have to share.
Kind Regards,
Nicole.
This was my first order with Pet…
This was my first order with Pet Circle. Purchased Royal Canin Hypoallergenic dry. They were price competitive and delivery came as indicated. Was very happy over all.
July 3, 2026
Unprompted review
Reply from Pet Circle
Hi Deb,
Thanks for sharing your experience. We’re delighted to hear that you had a great first order with our competitive pricing and timely delivery. We truly appreciate your support and hope to see you again.
Kind Regards,
Nicole.
Easy online order and great value
Easy online order and great value. Excellent communication about delivery - received during the delivery window I was given.
July 3, 2026
Unprompted review
Reply from Pet Circle
Hi Allison,
Thank you for the kind review! We’re so glad you enjoyed our great value and that your order arrived right on time. It’s wonderful to know our communication made the process seamless for you.
Kind Regards,
Nicole.
I bought from Pet Circle before Great…
I bought from Pet Circle before Great deals and very quick delivery Will recomend to friends
July 3, 2026
Unprompted review
Reply from Pet Circle
Hi Kim,
Thanks so much for the kind words! We’re so happy to hear you’ve enjoyed our deals and quick delivery. We really appreciate your recommendation to friends and look forward to seeing you again soon!
Kind Regards,
Nicole.
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The arrival of my pet food was quick
July 3, 2026
Unprompted review
Reply from Pet Circle
Hi Giovanni,
Thanks for your review! We’re delighted to hear that your pet food arrived quickly. We know how important timely delivery is, and we’re happy we could get it to you fast.
Kind Regards,
Nicole.
the worming product for my cat arrived…
the worming product for my cat arrived thank you
July 1, 2026
Unprompted review
Reply from Pet Circle
Hi AnnMarie,
Thank you for letting us know your order arrived. We’re happy we could get that worming product to you and your cat!
Kind Regards,
Nicole.
Pet Circle make online ordering easy…
Pet Circle make online ordering easy and fast. Delivery is quick and reliable and pricing is competitive.
July 2, 2026
Unprompted review
Reply from Pet Circle
Hi Barbara,
Thanks so much for the kind review! We’re so happy to hear that you’re having a great experience with our ordering process and reliable delivery. We strive to provide the best value for our customers, so your feedback means a lot to us.
Kind Regards,
Nicole.
Best deal on google
I googled sinking fish pellets & Pet Circle offered the best deal with delivery. They had pretty good reviews so I ordered on Sunday. Arrived in Adelaide, SA on Wednesday. Courier couldn't get in main gate as it was still locked so came around the corner & used the other gate to leave it on my verandah!! Very happy.
June 28, 2026
Unprompted review
Reply from Pet Circle
Hi Kay,
Thank you so much for the review! We’re so happy to hear you found a great deal with us and that your order arrived so quickly in Adelaide. We'll be sure to pass on your kind words to our courier team for their extra effort in ensuring your delivery made it to your verandah safely.
Kind Regards,
Nicole.
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Great service
Great service, prompt delivery. Great prices too. Thank you
June 29, 2026
Unprompted review
Reply from Pet Circle
Hi Sue,
We really appreciate your kind review. It’s wonderful to know you were happy with our service, prices, and speedy delivery. Thank you for choosing us, and we hope to see you again!
Kind Regards,
Nicole.
Noice
Shipping was quicker than expected and items exactly as described. Puppers are also very happy with their beds, toys and shampoo\conditioner.
July 2, 2026
Unprompted review
Reply from Pet Circle
Hi Maximus,
Thanks so much for the review! We’re thrilled to hear your order arrived quickly and that the items were just what you needed. Most importantly, we’re so glad your pups are loving their new beds, toys, and grooming goodies!
Kind regards,
Nicole.
The service was fast
The service was fast, the online portal was easy to navigate and your prices where exceptionally good. Will definitely shop with you again.
June 29, 2026
Unprompted review
Reply from Pet Circle
Hi Craig,
Thanks so much for the review! We're so happy to hear that you found our site easy to navigate and that you enjoyed our fast service and great prices.
Kind Regards,
Nicole.
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