I have an auto delivery set up for my pooches food to get delivered, which makes my life so much easier. Communication leading up to delivery is great and it’s always delivered on time. For the first... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been really impressed with Pet Circle. My first order arrived the very next day, which exceeded my expectations, and everything was exactly as ordered and in great condition. I purchased Hil... See more
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I absolutely love Pet Circle and the service they offer. Every time I order it’s with me within 2 days and usually within 24 hours, to my door, stress free and discounted. There is no need to shop an... See more
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They are a lovely company and even sent me a painting image of my pets with email correspondence. They refunded me for cat food I accidentally ordered and I highly recommend them, if only they stocked... See more
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Company details
Written by the company
Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back! After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible. More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle! Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best. Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order. Fast shipping If you place your order before 1pm, it will be dispatched on the same day. Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.
Contact info
Level 7/9 Castlereagh St, 2000, Sydney, Australia
- sales@petcircle.com.au
- www.petcircle.com.au
4.5
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Pet Circle
Hi Loulou,
Thank you for your wonderful review!
We're so glad you found the sale pricing great, the ordering process easy, and your delivery arrived quickly. We really appreciate your support!
Kind Regards,
Sandy
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Good experience but have had better
Quick delivery as usual, only difference was I couldn’t choose the number of bags of litter, it was 3 or 6, i wanted 4, and the price has been better.
July 11, 2026
Unprompted review
Reply from Pet Circle
Hi Anne,
Thank you for your review!
We're glad to hear your order arrived quickly as usual. We appreciate your feedback regarding the available quantity options and pricing, you can view our price beat policy by clicking the link below https://www.petcircle.com.au/price-beat-promise. We value your continued support and hope to keep providing a convenient shopping experience for you and your pets.
Kind Regards,
Sandy
Great prices & item arrived so quickly.
Great prices & item arrived so quickly.
Very happy!
July 7, 2026
Unprompted review
Reply from Pet Circle
Hi Chris,
Thank you for your great review!
We're so pleased to hear you were happy with our prices and that your order arrived quickly. We really appreciate your support!
Kind Regards,
Sandy
Recommend 100 %
Great to deal with
Living in the country it hard to get the supplies for my fur babys but delivery from these guys is sssoooo quick
Highly recommend
July 8, 2026
Unprompted review
Reply from Pet Circle
Hi Cindy,
Thank you so much for your wonderful review!
We're delighted to hear that our quick delivery has made it easier for you to get the supplies you need for your furry family members, especially when living rurally. We truly appreciate your recommendation and look forward to continuing to provide a convenient and reliable service for you and your pets.
Kind Regards,
Sandy
Prompt next day delivery.
Prompt next day delivery.
Site easy to navigate.
July 10, 2026
Unprompted review
Reply from Pet Circle
Hi Deborah,
Thank you for your lovely review!
We're so pleased to hear you found our website easy to navigate and enjoyed our prompt next-day delivery. We appreciate your support and look forward to making your future orders just as easy and convenient.
Kind Regards,
Sandy
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Great pricing and quick delivery
July 9, 2026
Unprompted review
Reply from Pet Circle
Hi Rob,
Thank you for your great review!
We're delighted to hear you were happy with our pricing and fast delivery. We really appreciate your support!
Kind Regards,
Sandy
Will never shop at a normal pet again!
Will never shop at a normal pet shop after discovering pet circle. They have made ordering food so easy and the next day delivery makes sure i’m never short on food. 10/10 recommend, so glad I found this company!
July 12, 2026
Unprompted review
Reply from Pet Circle
Hi Luc,
Thank you so much for your amazing review!
We're thrilled to hear we've made caring for your pet easier and that our next day delivery helps ensure you're never caught short. Your 10/10 recommendation means the world to us, and we're so glad you found us too! We look forward to continuing to serve you and your furry friend for many more orders to come.
Kind Regards,
Sandy
Reply from Pet Circle
Hi Deborah,
Thank you for your great review!
We're so pleased to hear you're happy with your purchase and that it arrived quickly. We really appreciate your support and look forward to shipping your next order soon!
Kind Regards,
Sandy
Ordering was 5 star delivery was 0
Ordering was 5 star delivery was 0. I put clear instructions for the driver on the order instructions for a code to my gate with my phone number.
Driver left my order facing the main road in the pouring rain with no attempt to open the gate or call me.
July 8, 2026
Unprompted review
Reply from Pet Circle
Hi Peter,
Thank you for taking the time to share your feedback. We're pleased to hear that your ordering experience was a 5-star one, but we're very sorry to learn your delivery did not meet expectations.
We understand how frustrating it would be to provide clear delivery instructions, including a gate code and contact number, only for them not to be followed. Having your order left exposed in the rain is not the standard we aim to deliver.
We appreciate you bringing this to our attention, if you haven't already could you please reach out via sales@petcircle.com.ay and we'll ensure your feedback is shared with our delivery partner.
Kind Regards,
Sandy
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Good value and fast delivery
I found the product I was looking for at the cheapest price and it was delivered the next day. When it was out for delivery I wanted to send some instructions and the company managed to pass these on to the driver while in transit. Very efficient! Very happy !
July 9, 2026
Unprompted review
Reply from Pet Circle
Hi Nicola,
Thank you for your fantastic review!
We're delighted to hear you found the best price and that your order arrived so quickly. It's also great to know our team was able to pass your delivery instructions on to the driver while your parcel was in transit. We're so pleased everything went smoothly, and we truly appreciate your kind words.
Kind Regards,
Sandy
Reply from Pet Circle
Hi Consumer,
Thank you for your wonderful review!
We're delighted to hear you found us efficient and reliable. Your support means a lot to us, and we look forward to providing you with the same great service again in the future.
Kind Regards,
Sandy
On time deliery
On time deliery
Package was greatly packed
Although I don't care if you would use an envelope and package will be flattened It still safe for Advocate cats
Driver was polite
July 8, 2026
Unprompted review
Reply from Pet Circle
Hi Gorgeous,
Thank you for your great review!
We're pleased to hear your order arrived safely and that you were happy with the packaging. It's also wonderful to know our delivery driver was polite and provided a positive experience. We really appreciate your feedback!
Kind Regards,
Sandy
Everyone is so friendly and know their…
Everyone is so friendly and know their job.
The prices are very good too.
July 2, 2026
Unprompted review
Reply from Pet Circle
Hi Alice,
Thank you so much for your lovely feedback!
We're delighted to hear that you found our team friendly, knowledgeable, and helpful. It's also great to know you were happy with our prices. We really appreciate your support!
Kind Regards,
Sandy
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Very disappointed with the delivery
Very disappointed with the delivery.
This is the second time the delivery driver has left the packages against the rear gate where it is open to the elements and in full view of anyone walking by. I have recorded on your system that all packages should be left under the Front Porch, 10 paces from where he left them. Luckily it wasn’t raining otherwise they would have been very wet.
Please discuss this again with your delivery company.
Thank you.
Michael Hawkins.
July 7, 2026
Unprompted review
Reply from Pet Circle
Hi Michael,
Thank you for taking the time to let us know about your experience. We're very sorry to hear that your delivery instructions weren't followed again.
We understand how frustrating it is to have your order left in an exposed location, particularly when you've clearly requested that parcels be left under your front porch. We appreciate you bringing this to our attention, if you haven't already could you please reach out via sales@petcircle.com.au so we can ensure your feedback is shared with our courier partner.
Kind Regards,
Sandy
Courier service is appalling
Purchasing is fine but delivery service is consistently an issue. Delivery to wrong property, lack of accurate and timely tracking, delivery to wrong property. Basically delivery service is appalling and cannot be relied upon. When spending large amount of $ regularly this is an issue. Australia Post delivery was timely, app tracking notifications great and allowed us to be available for delivery but Pet Circle choose an unreliable service over a reliable service after numerous complaints.
June 23, 2026
Unprompted review
Reply from Pet Circle
Hi Heather,
Thank you for taking the time to share your feedback.
We're pleased to hear your purchasing experience has been positive, but we're sorry to learn that the delivery service has let you down on multiple occasions.
We understand how frustrating it is to experience incorrect deliveries, unreliable tracking, and inconsistent service especially when you're placing regular, orders. If you haven't already, could you please reach out via slaes@petcircle.com.au and the team will be able to pass on your feedback.
We value your continued support and are sorry that our delivery experience hasn't met your expectations.
Kind Regards,
Sandy
Great service and pricing ,definitely…
Great service and pricing ,definitely will be buying more from this company. Very professional.
July 6, 2026
Unprompted review
Reply from Pet Circle
Hi Stephen,
Thank you for your great review!
We're so pleased to hear you were happy with our service, pricing, and professionalism. Your support means a lot to us. Thanks for choosing us!
Kind Regards,
Sandy
Great service and quick delivery
Great service and quick delivery. Prices are very reasonable.
July 8, 2026
Unprompted review
Reply from Pet Circle
Hi Alf,
Thank you so much for the review. We’re thrilled to hear that you’re happy with our service, delivery speeds, and pricing! It’s our goal to make life a little easier for pet parents, so we’re glad we could hit the mark for you.
Kind Regards,
Nicole.
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Scam
It’s a shit hole really
I’m running out of food for my pets
Placed an urgent order for next day delivery (deliberately buy more to qualify for next day delivery)
Delivery didn’t come the next day. Msg them in app and they said my order is the standard delivery. I told them mine is a next day delivery as I meet the criteria but they refused to acknowledge and even lied that my items are on the way but when I check my app it is still under the first step which is packing my order. Very pissed off with this co
Cheap doesn’t mean it’s good
July 9, 2026
Unprompted review
Reply from Pet Circle
Hi Leona,
We are truly sorry for the frustration regarding your recent delivery and the communication you received. We know how worrying it is when you are close to running out of essential supplies for your pets.
Regarding the shipping issue, I want to clarify that Next Day Delivery must be selected during the checkout process to take effect; it does not trigger automatically even if the order meets the criteria. We apologize if this was not made clear and for any disappointment this caused during your conversation with our customer service team. Please rest assured we will be providing this feedback.
We are committed to helping you with this. Just send an email to sales@petcircle.com.au with "ATTN: Nicole" and your order number, and I’ll investigate this for you directly.
Kind Regards,
Nicole.
Excellent service
Very fast delivery. Boxes were left out of sight as requested. I am in a very exposed position so I appreciated the items being out of sight. Great price. Easy to order on the website. Good choice of products. Excellent service.
July 8, 2026
Unprompted review
Reply from Pet Circle
Hi Sue,
Thank you so much for the review! We’re so happy to hear our courier partner followed your delivery instructions correctly, we know how important it is to keep your items safe and out of sight. It’s wonderful to know you're enjoying our prices and website experience too!
Kind Regards,
Nicole.
My order arrived in no time
My order arrived in no time. It was easy to place the order and I was kept informed of the progress and when it will be delivered.
July 6, 2026
Unprompted review
Reply from Pet Circle
Hi Rita,
Thanks so much for the review. We’re really happy to hear that our updates were helpful and that your order arrived on time! It’s great to know everything went smoothly, and we can’t wait to see you back.
Kind Regards,
Nicole.
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