Pet drugs gave me free express delivery because of a previous delay. They dispensed and dispatched within 24 hrs unfortunately pet drugs were let down by royal mail parcel force who took 5 days days t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t agree with posting prescriptions when you have already seen it online.Due to this, my prescription was lost in post,therefore costing me an extra £25 for another prescription to be sent. Thanks.... See more
Company replied
The price and delivery is absolutely great. PDO have never failed to supply my cat with the specialist food that she needs. My only gripe is with the payment process. I consistently have a problem w... See more
Company replied
I use Pet Drugs on line on a monthly basis and every month I’m invited to do a review and every month I say the same. Whilst I’m happy with the process once I’ve made contact it’s the waiting to get c... See more
Company replied
Company details
About Pet Drugs Online
Written by the company
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Written by the company
Contact info
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, United Kingdom
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to complete order over the phone as…
Had to complete order over the phone as it kept telling me that I didn't have anything on my prescription which was totally incorrect.
Not easy as I was told you had to add the script x 3. Annoying.
Assistant extremely helpful & got it sorted.
Many thanks
August 27, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
Sorry to hear that you were unable to order on our website, I am happy to hear that you were however supported to order over the phone. If you ever require input in regards to ordering then please contact and we can look into things for you.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
couldnt order online using ghe app …
couldnt order online using ghe app when they recieved my dogs prescription but ordered it over the phone with no issues and my dogs prescription was delivered in 2 days
will definatley use them again
August 25, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Telephone first as prescription was for…
Telephone first as prescription was for human meds then we were having problems scanning v the script back to them so were told a different way and all medication was dispatched within 2 working days
August 27, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Very prompt with delivery.
August 26, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Really pleasant patient helpful staff…
Really pleasant patient helpful staff ready to help in every way. Fast service and delivery of quality products.
August 27, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Phoned with a problem person on the…
Phoned with a problem person on the phone sorted it out straight away
August 11, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I had a very pleasant lady that helped…
I had a very pleasant lady that helped me considerably on the telephone to get my account started. Thankyou
August 26, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Avoid, avoid, avoid - 🤬
Appalling service from start to finish. I ordered essential pet medication, only for DHL to completely mess up the delivery and return the package straight back to the warehouse.
To make matters worse, Pet Drugs Online's customer service was utterly unhelpful. When I raised the issue, I was handed a generic automated reply telling me to wait up to 48 hours just for someone to investigate. Meanwhile, my pet was left without their required medication while I was forced to deal with their incompetent delivery partner and sluggish support.
Instead of resolving the delivery and getting the medication to me urgently, they simply processed a return and refund—leaving me right back at square one, out of pocket for several days while waiting for the bank to process the refund, and having to source the medication elsewhere at short notice.
Zero proactive communication, terrible courier choices, and a complete lack of urgency when dealing with time-sensitive medication. I will never use this company again.
August 26, 2026
Unprompted review
Reply from Pet Drugs Online
Good afternoon,
Thank you for your feedback, sorry to hear that your experience was not a positive one during this time.
If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I FOUND THE ON LINE SITE CONFUSING AND…
I FOUND THE ON LINE SITE CONFUSING AND HAD TO TALK TO ONE OF YOUR RECEPTION TEAM ON THE PHONE TO GUIDE ME THROUGH. SHE WAS VERY HELPFUL AND PATIENT.
August 27, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
You sent the drugs to the wrong address
You sent the drugs to the wrong address. Luckily my daughter whose address it was sent to was only away for the weekend or we could have run out of tablets.
August 27, 2026
Reply from Pet Drugs Online
Good Afternoon,
Thank you for your feedback, sorry to hear that your experience was not a positive one during this time.
I tried to call you earlier to discuss your case so I have subsequently emailed you with feedback in relation to the points raised in this review.
Please respond to this should you wish to discuss with myself further and I will be happy to arrange a call.
Kind regards,
Jess
Pet Drugs Online ,
Customer Care Team
Very helpful and efficient professional…
Very helpful and efficient professional service at a saving.
August 27, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
lovely helpful lady when i made my…
lovely helpful lady when i made my order by telephone
Excellent customer service
July 30, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Excellent customer service
I have used Pet Drugs Online for several years and always had a good experience. Recently I had an issue with the delivery of one of my orders and I was delighted with the fantastic customer service I received to resolve the issue. Would highly recommend them!!
August 26, 2026
Reply from Pet Drugs Online
Hi
Thank you for your brilliant feedback.
We really appreciate you recommending us.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Great customer service
Great customer service, helped with payment error and got my order to me promptly.
August 26, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
They are always nice to speak to very…
They are always nice to speak to very help full can't fault them .
August 26, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
My cat requires Thyronorm for a benign…
My cat requires Thyronorm for a benign tumour on his thyroid. The prescription from the vets got lost in translation. PDOL sorted it and was delivered the next day. Thumbs up.
July 4, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Excellent service very prompt and easy…
Excellent service very prompt and easy to access
August 26, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
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