Peter Alan Reviews 

Absolutely awful experience from Bridgend branch, I wouldn't recommend them. From start to finish their communication was under par and later along the line none at all, we had to ring them!! Trust is not a key word to describe these people, money is all they think about. All they want to do is cover their backs, they have no proper knowledge and we had to answer all the questions the buyers had even though they should of known all the info. Very nearly lost everything because of them and they don't care one bit!

Absolutely awful company. No one has a clue what is going on, always passing the buck blaming other people and never sorting out the issues they cause. No urgency what so ever. Being a landlord, the tenants have been in my house for nearly 2 months and haven’t received one payment. But when they need a payment they are quick enough to hound us.
The Maesteg branch and surrounding areas the most disorganised and inconsiderate.

“So bad I would give them a 0 but that’s not possible, so I give them a 1”
Avoid at all costs.

before week ago i am taking with my Mortgage advisor wait and finger cross your money back but he try for me everything.so who is the taking responsibility for money back refund ? i lose the money 750 pound officially with non refundable plus they cancel of my offer from peter Alan and second they close for me reviewing, even not return back my money 750 pound, I have mortgage principle with Halifax bank i can go with anytime problem with building, not my money, plus England bank 6 month in your bank account ok even became one years that will be your saving. if no one can do it money back for 750pound ,closed the subject and refund to me as soon as possible, when your guys take from me 750 pound life time mortgage 28//march /2024 now and still i am waiting for refund back people and playing for me around like baskectball?who take the responsibility please to do for as soon as quickly . other way one pound for one day i will do it reviewing 750 time. i found the money not easy without sleeping and your guys saying me you will get mortgage pay the money we will process, now i pay the money where is my services. all close me chapter and taking my money refund to me as soon as quickly HOD people .

A consistently poor experience, PA is one of the laziest services I've had the poor fortune to deal with. We've had to chase them every step of the way for processes that had consequences for US - such as them simply never replying to essential emails regarding tenancy renewals.

On multiple occasions, we've contacted the landlord directly to simply receive a timely response on urgent legal matters. They didn't send our contract within time for renewal, then proceeded to send it without any of the essential documentation, and later failed to follow up on essential checks.

To this day, I'm not sure what PA actually bills for, as we've received only the most scant communication from them and - where that was the case - it was conveyed with a poor attitude, took far longer than is acceptable (e.g. no contract for renewal until the day prior - on a Friday), and required us to force the process at every step.

At this point, it's a wonder PA is remotely functional, but I guess that's the nature of property agents who seem hell-bent on squeezing out profits without adding any value to the renting/landlord process.

Avoid for renters, avoid for landlords.

I am rent the property in peterAlan with 6 month so good and one stop service with lily Dawson.i am really thank you for your service and my daughter can go to school. Renting Team are high class.

Peter Alan Cardiff
My impression of this company is that it is understaffed, disorganised, inconsiderate and extremely discourteous. I made an appointment to view a property, unfortunately it was 80 miles from where I live. When I arrived 20 minutes before the viewing I received a message saying that they had cancelled the viewing. I rang them, they did not answer. I left a message stating I had arrived to view the property and had driven 80 miles to do so. They did not return my call. I rang several more times and left two further, increasingly irritated messages. They never rang me back, making no attempt to explain or apologise. I travelled 160 miles round trip for nothing and they did not even have the grace to apologise. Not only did it cost me time and money, it also lost the vendor a potential sale. Most unimpressive indeed.

Absolutely disgusting company. Was prepared for them to be letting agents for my elderly fathers home as he lives in London, they rushed through the procedures. Didn’t send him references until the week of the tenants moving in and then told my father he must remove all of his belongings the DAY BEFORE the move knowing full well he is in London and my dad questioning for 2 weeks about it being furnished!! Told the neighbours all of my dad’s business regarding the rental before even speaking to my father and also don’t ever answer the phone. The agreement has now been called off due to this, the tenants hadn’t even moved in and we are already having major issues! AVOID AT ALL COSTS.

This guy are the most unreliable and unprofessional people you can ever deal with. They keep telling me all background is clear getting there to the background is not pass again. This guys made me pay 12 month rents ahead.

Getting to the house, it's nonsense.

Dirty like refuse dump, locks are not working.

I found them rude, dismissive and totally disinterested.

Ring for an emergency and get no response. I have recorded my voicmail left and if something happens it's on you for your ignorance.
Avoid this company at all costs.

Absolute waste of time showed us a property twice through an modern auction witch is an absolute ripoff where you could lose a lot of money before anything goes through and then told us when it came back to a normal sale with them that we had to go through the auction because we viewed it when it was and then to have a patronising on the phone I'm sure the seller would love to know about the fact that they refused a genuine offer. I wouldn't trust them to sell a tea pot let alone a house.

I am extremely disappointed and outraged by the appalling service provided by Peter Alan during our recent attempt to secure a rental property.

From the very beginning, communication was horrendous. Despite paying the holding deposit and submitting all required referencing documents promptly, we received minimal updates on our application status. As our scheduled move-in date approached, we were left in the dark, constantly chasing for answers, only to be met with vague responses and further delays.

The final, devastating blow came on the very day we were supposed to move in. After numerous attempts to get in touch, we finally received a call at 5:30 PM informing us that the landlord had decided not to let the property anymore and intended to sell it. This last-minute revelation has left us homeless, with no time to make alternative arrangements.

As a pregnant woman, six months along, and with a one-year-old child, this situation is beyond stressful—it is unacceptable and irresponsible. The lack of urgency, transparency, and basic decency throughout this process has been infuriating. Moving home is already a stressful experience, and the blatant mishandling of our application has added unnecessary anxiety and hardship to our lives.

I hope this feedback serves as a serious wake-up call for Peter Alan to drastically improve their communication and customer service. No one should have to go through the ordeal that we did, especially families with young children.

I have dealt with peter alan for the sale of my property. My opinion is they over value the house to get the business then they do not provide any service or follow up & expect you the customer to wait until the sale falls through or completes. I never felt like a valued customer or that they were acting in my best interests. I have sold many properties & dealt with many estate agents, these are in my opinion the least professional by far.

LANDLORDS AVOID AT ALL COSTS

In almost 20 years of being a landlord I have never had a worst experience then either the Llanishen branch of Peter Alan . It’s been 10 days since the tenant moved in and I am still yet to recieve a penny from Peter Alan. I provided them with gas certificates from Heatgorce which they copied and excepted until after the tenant moved I. They stayed there was a problem with my certificate and they were locking my account . I took the next day off work got another certificate which they still weren’t happy with and in their defence they got a third certificate. However it’s been almost a week since they said this and they are still yet to pay me one penny. They could not care less about my financial situation as long as they got paid they that is all these matters. Their vetting of clients leaves a lot to be desired as I believe they just care about their earnings. They advised me to drop tbd price of my property so I didn’t miss another months mortgage payment then locked my account due yo a certificate they had already approved outstanding financial advice go yourself a favour avoid at all costs!!!

The sales manager in the Swansea branch, Jade, was incredibly rude and condescending,

The team had clearly miscommunicated between themselves and then to us but blamed the entire thing on us.

When i expressed my discomfort with how they made me feel they practically mocked me and tried to act like I had no idea what I was talking about and as if all these things are normal when you try to buy.

I didn’t bother to explain that I work in the industry so I know it’s absolutely not.

She could really benefit from some sensitivity training.

It’s okay for companies/ employees to make mistakes, just own up to and be better!

Never involving myself with this company again and if you care about your mental wellbeing I suggest you stay far away from the Swansea branch.

This is appealingly bad estate agent specially the manager in Swansea she doesn't know what she is doing she should not be there she is just not fit for the job avoid at all cost just waste of time

It is no surprise to me that the customer rating is so poor. They fail to return calls when offers are made, are both rude and abusive to customers in particular the Whitchurch Branch Cardiff. When you question them they put the phone down of you, when you contact them asking for the area manager to ring he simply fails to do so, then takes the easy option of emailing you with his decision on what took place incredibly without even speaking to the customer!!
You ring the branch and they do not answer. When you speak to them there is no apology or acceptance that they have failed you.
To think they charge for this service and purport to be a professional well managed organization is incredible. Personally I would steer clear of dealing with them whether selling or buying through them. Very poor company very poorly managed.

We have no doubt that the vast majority of your staff are respectful and courteous to their potential clients and customers and to the community in which they serve. As local residents, we would like to express our sadness at being faced with a particularly rude and aggressive member of staff at Dinas Powys’s branch, who intimidated one of our residents when they popped into the branch to ask if the branch worker would mind parking more considerately outside residents’ houses. As residents of a kind and caring community, we feel this behaviour and attitude is not acceptable. Hopefully this matter will be resolved and the member of staff will be able to move forward by behaving in a respectful and polite manner towards local residents.

A big thank you to Claire and the staff at the Newport branch.

Thank you all for your support with the sale of two properties. You were always available to help put our mind at rest when dealing with the many ups and downs we encountered.

Claire, your qualities of cheeriness, optimism, helpfulness and professional made it a pleasure to deal with you throughout. You are an absolute treasure and a valuable asset to Peter Alan.

Thank you all, Kay.

Want to say a huge thank you to Louis at Swansea Lettings for his assistance with our recent property! He made things so easy for us and was always helpful and approachable with any queries we had . Would definitely recommend him and the team at Peter Alan !