PETER HAHN Reviews 

Having spent several hours trawling the website, the highly discounted sale items I ordered never came to fruition - I ordered several items to the value of £280 and they not only took my money straight away, but none of the items were in stock and hadn't arrived after 30 days! They had my money all this time and had no intention of refunding it or sending the goods. Customer service calls and e-mail went to automated message and so I had to go to my credit card company to get a refund.

Great service goods ordered and received as promised, I was panicking reading the reviews on here but very happy with the service I received

Ordered goods 18th August, payment taken 24th August. The goods were not despatched, when I chased up the delivery I was told they were now out of stock. I was emailed to say the refund would be 3-5 days, when it didn’t arrive they said this was very optimistic and it would take approximately 10 days. This is to refund goods that they didn’t despatch and should not have taken payment for.
I have spent hours on the phone to them unfortunately you speak to a call centre and all the people are very sympathetic but it isn’t possible to speak to anyone who can actually help.
Maybe they are going bankrupt
Still no refund

Would give 0

Ordered trainers on 1st Oct. NEVER STATED AT TIME OF TAKING MY MONEY HOW LONG DELIVERY WOULD BE.

Called after a week and told be here by yesterday, still no trainers.
Get a mail this morning saying despatch was on 10th and takes 8-10 days for delivery! Im going away tomorrow, so great!

Will never buy from again. USELESS

I would give a - but can't! Trousers returned on the 3rd September. In spite of several letters from Peter Hahn I still have not received my £84! I have had enough and I am now writing to the Daily Mail about this company!

Have purchased several items from this company over the past few years and the experience has been consistently excellent.
I had to return an item , size issue, two weeks ago and I have been refunded fully and in a timely manner.
Excellent company to deal with in my experience.

In August I ordered a jacket when the item didn’t arrive after 3 weeks I telephoned Peter Hahn and asked them to cancel my order. The gentleman on the phone said that was no problem and it would be done. The week after I was told my order had been shipped. I then got an email the week after that to say the item was out of stock and they were cancelling my order. I have just now received an email saying that my order has been shipped and they have debited my card with the amount this is some 2 months after I placed the initial order. I telephoned Peter Hahn they told me that the item is out of stock and they have debited my barclaycard in error and sent the e mail in error. This company should not be in business they are taking money from people and not providing the goods. BEWARE do not use this company

I placed an order for a blouse with Peter Hahn on 24 June 2023 & was informed the item was out of stock. On 7 July the company took payment for the blouse from my credit card account. 3 weeks passed & no blouse arrived so I cancelled my order & requested a refund. The company said I couldn't cancel because the order had been shipped, which clearly it hadn't. I phoned customer services who confirmed that the blouse had not yet been shipped, so again I emailed & requested a refund. Again the refund was refused.
I then contacted Trading Standards, who told me to write to Peter Hahn & inform the company that it was in breach of contract. I did send an email to this effect, which was ignored. At the point in time when I had asked my credit card company to make me the refund, the blouse finally arrived - on 25 August 2023. Never again will I order from this shockingly awful firm - it deserves to be struck off.

Ordered a pair of expensive shoes. After two weeks I received an email from the company stating they were reorganising and my order would be with me soon. Another two weeks went by, no shoes. I tried contacting customer services without success. So I sent an email asking for a refund as it had now been a month since I placed the order. They eventually replied stating my order had been shipped so they wouldn't refund. Another two weeks later - no shoes - no further replies from them. Had to ask my credit card company for a refund. What a sham of a company - they take money for orders that never arrive. AVOID.

Ordered a couple of items in July. Peter Hahn messed up and sent one item that was totally wrong item. Ordered a Blazer and got a Ski Jacket!! One digit difference in the product number. Obviously no checks prior to dispatch.

Returned both items as one was not wanted without the other!! Had I received the correct items in the first instance I would have kept.

Items were both received back by Peter Hahn on 29th August. I still await a refund of £269!! Refund policy is 14 days from receipt so well outside their own refund terms and conditions.

You chase up with emails and get responses that do not answer your query. They confirmed on 25th September that refund had now been processed. It is now 6th October and still no refund for the item they received back on 29th August.

Had they paid attention at the picking and packing stage and sent me the blazer I had ordered (Not the Ski jacket I received) would have saved me a lot of grief and being out of pocket by £269.

Customer care is absolutely non existent. Do yourselves a favour and avoid!!

Hopefully I will get my £269 back. In process of initiating a chargeback through my bank as this company can’t even resolve an issue which they caused!!!

YOU RECEIVED THE ITEMS BACK ON 29th AUGUST AND AT LAST THE FINAL REFUND WAS RECEIVED ON 11th OCTOBER! 14 DAY REFUND POLICY YOU ADVERTISE.

ONLY RECEIVED THE ARN’s FOR THE FISRT REFUND. NOTHING FOR THE MOST RECENT REFUNDS. SO PLEASE GET YOUR FACTS RIGHT BEFORE STATING C*** AND TRYING TO MAKE YOURSELVES LOOK BEYTER THAN YOU ARE.

ONLY PURCHASE IF YOU CAN AFFORD TO WAIT FOR A MASSIVE DELAY IN ANY REFUNDS.

In August I ordered a jumper from Peter Hahn. To date the order has not arrived and despite assurances a refund was being expedited, to date I have not received it. I have never experienced such poor customer service and their clothes are not cheap either.

Should have read the reviews before ordering. I bought their shoes from Zalando before and it arrived no problem. I found another nice pair of sneakers on their website and didn't really think to look at reviews as quality of the shoes is great. I thought it's a legit company. On the 28th of August I ordered a pair of shoes and in a week time i received an email saying they couldn't process my order due to a error on their behalf. Ok...no money was taken. However after more than a month the money was taken by them. No order but money taken. After contacting them they said they will refund as soon as possible. A legit company will never use the word soon, they have up to 10 working days. I will definetly dispute this charge through my bank. This is not acceptable. Charging my card despite no delivery whatsoever. Why charging at all after such a long time??? They take the money from people to run their business???

This is the first time I have used this company. I ordered a sweatshirt in August, the payment was taken immediately I chased the item's delivery numerous times. Telephone calls were not being answered and e-mails were only having automated replies. I eventually got through on the phone to a really rude man, who said my item would arrive next week. I have received nothing!!. I sent yet another e-mail, I received a reply saying item was now out of stock and my monies would be refunded...STILL NO REFUND...

Arrogant, careless company.
Do not use this company.My order for a woolen dress at £199, was on.order fir over 3 weeks.During this time I was asked to put the order & credit card transaction through 3 times.Still ,in spite of receiving am order number nothing happened. On 26th Sept they had lost my order in their new system.I cancelled my order but have no confirmation email in spite of demanding one on a very unhelpful call to staff.The Company does not care about service and I am still concerned that I have no cancellation details.I will contact the CEO. for help.Anne Tayor.

Money was taken from my credit card but when I called to chase delivery I discovered that the order couldn't actually be fulfilled for many weeks . So, I cancelled the order by phone and then also by a follow up email. Two weeks later they now tell me that my cancellation of the order and refund request is "on a spreadsheet" awaiting action. I have advised the company that if I do not receive my refund within the next seven days I will be pursuing a refund via my credit card company. I am left wondering whether this company is accepting orders that it knows it can't fulfil in a timely manner and then deliberately holding onto payments instead of providing refunds? I don't know the answer but I would advise being extremely wary before ordering from this company as something seems to be seriously amiss. I really wish that I had checked out the reviews in advance.

Do not recommend that anyone uses this company. I am astonished they are still operational and permitted to take money.
I ordered an item costing £124.95 including delivery on 31st August. I cancelled the order within the given timeframe only to be told I couldn’t cancel because the order was dispatched 1st September. I could send the item back when I received it for a full refund. Needless to say the item has never arrived and I have had conflicting information in emails from the company but all communication has now stopped. My next stop is to register a complaint against the company with financial ombudsman. I urge other disgruntled customers to do the same.
Update as of 16/10/23
The company have issued a reply today saying their head office has issued a full refund on 9/10/23. Unfortunately I have not received this refund and wish customers to know that they make false statements obviously to make themselves look good. Don’t be fooled!!

Further update 17/10/23
I have received an email from the company this morning confirming my full refund for THE WRONG AMOUNT TO THE WRONG CARD NUMBER!!!
Unbelievable 🤬

despite my asking numerous times for refund on goods not received and this company not responding or giving me a cash refund apart from the usual (non reply response about getting back to you ) this does not happen and I am now contemplating taking legal steps to obtain my money back, what a shame this company is behaving in such an unprofessional way they are devolping a very bad reputation and there email responses are full of empty promises

Online service including personal account history has been „temporarily unavailable for months“, customer service telephone gave wrong, conflicting information, status info of outstanding purchases was often postponed and in the end, the item wasn’t even available. Delivery information was not accurate. They have much to do to restore consumer confidence!

I ordered some trainers from Peter Hahn on 18th August. On 28th August £51.51was debited from my account by the company.
On 7th September I received an email from Peter Hahn saying that they could not fulfil my order because of a “system error” but no payment would have been taken as the goods had not been despatched.
I immediately replied saying that I had already been charged and had not received the trainers.
I have had no response and no refund from Peter Hahn since I wrote two weeks ago informing them of the situation.
Not only does the company take money for goods that they cannot supply but does not refund that money knowing that a mistake has been made.

Placed an order on the 30th August and payment was taken in full on 1st September, which I took to mean that the order had been processed and would be delivered shortly afterwards.
Emailed on the 6th to chase, had an automated response and then an email on the 8th saying that they were escalating my query to head office as it should have been dispatched. Not had anything further and my order still hasn't arrived. I really wanted the items for my holiday so ordered in plenty of time but I'm not holding much hope now. Pretty poor.................