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Rated 5 out of 5 stars

I was nervous having read the negative reviews after I had already bought my Ralph Lauren Sandles and decided to phone Peter Hahn to reassure myself. Ty was so helpful and honest letting me know my... See more

Rated 4 out of 5 stars

Very good quality items, all fitted well, delivered quickly. Would like the site to offer more outfit suggestions when viewing an item. Also one jeans photo showed a lovely pair of tan coloured leat... See more

Rated 1 out of 5 stars

I put in an order in late April 2023. After many enquiries and phone calls and emails I eventually gave up and asked for my money back which I eventually received late June.So after 2 months of waiti... See more

Company replied

Rated 1 out of 5 stars

Made an order 30th August, multiple emails & a phone call later, still not received! Was advised it had got lost so I requested a refund then was told it had been located & would be dispatched 9th Oct... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Couture Store
  4. Men's Clothing Store

Information provided by various external sources

Bestel de meest actuele damesmode eenvoudig online bij Peter Hahn. Bij ons vindt u de allerbeste natuurlijke materialen, zoals fijn SUPIMA® katoen, puur kasjmier, natuurlijk linnen en zuivere zijde. Ons assortiment bestaat uit meer dan 250 gerenommeerde merken, zoals designermerken als Brax, Bogner en Lacoste, maar ook merken die exclusief bij Peter Hahn te koop zijn, zoals Looxent en Fluffy Ears. | Meer dan 50 jaar mode-expertise | Lid Thuiswinkel.org: bestellen zonder risico | Garantie voor optimale kwaliteit en service | Retourzending eenvoudig en gratis | Prettig en veilig achteraf betalen


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars
PETER HAHN logo

Reply from PETER HAHN

Hartelijk dank voor uw beoordeling.
Helaas kan iDeal nog niet in onze webshop. Ons systeem kan tot op heden helaas alleen creditcardbetalingen en bankbetalingen aan. Hierdoor kan bij ons alleen per creditkaart of op factuur besteld worden. Deze laatste kunt u met de meegeleverde acceptgiro of per bankoverschrijving betalen.

Met vriendelijke groet,
Peter Hahn

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Rated 4 out of 5 stars

Easy webshopping

Easy webshopping. Not always very quik delivering, but the goods always arrive in good conditions.. new and fresh. Ok return policy. No problems ;) BUT I dont like to receive so much catalogs...please PH..the season main catalog is enough!

January 27, 2021
PETER HAHN logo

Reply from PETER HAHN

Hartelijk dank voor uw bericht. Wist u dat u ook alleen onze hoofdcatalogi of enkel één maal per maand onze catalogi kan ontvangen. Mocht u dit wensen, vragen wij u een e-mail te sturen naar service@peterhahn.nl. Met vriendelijke groet, Peter Hahn

Rated 3 out of 5 stars

Inlog as klant moelijk

I have been a client of Peter Hahn for many years. My client number is 66277773.
Today I wanted to log in as client to buy a blouse.
The system did not accept my in log gegevens!
Everything was correct. Email, password, client number. Still I could not log in. Very annoying.
I had to make my purchase as a guest.

December 28, 2020
PETER HAHN logo

Reply from PETER HAHN

Hartelijk dank voor uw bericht. Wij raden u aan een e-mail te sturen naar service@peterhahn.nl en daarin uw klantnummer, emailadres en klacht te vermelden. Onze klantenservice zal dan voor u uitzoeken waarom u niet kan inloggen. Met vriendelijke groet, Peter Hahn

Rated 5 out of 5 stars

Good quality German fashion

Good quality German fashion. I always find something interesting, and the items are well-made. Easy return and exchange service, and easy payment options. Prices are reasonable. I recommend this site.

November 15, 2020
Rated 1 out of 5 stars

Clothes on offer way too expensive for…

Clothes on offer way too expensive for the quality they turn out to be. This company still works in the old fashioned style using unasked for giant paper catalogues that appear in the mail despite requests to stop. Won't use again.

October 5, 2020
Unprompted review
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Rated 1 out of 5 stars

To follow on from the goods sent the…

To follow on from the goods sent the wrong size. Email received to say money could take up to 3 days to show in your account. Day 5 still no funds returned – strange as they take the money from your account on the day you order!!!! Peter Hahn terms and conditions state “As a consumer, you have legal rights in relation to goods that are faulty or not as described”. Goods of the wrong size are NOT as described; therefore, goods should be replaced without having to submit payment again, including postage for a new order.

Under GDPR surely the option to ‘opt out’ of receiving junk mail should be at the point of order and not in writing separately, as this gives the company chance to share data before the written option is processed. They have no legal right to share details without your express permission so not sure if this complies with GDPR rules. It is very hard to stop junk mail when the companies tell you they got your details from a third party and cannot remove you themselves, I have tried with many companies.

In these difficult times most, companies value their customers. Peter Hahn sell ‘high end’ clothing, what a shame they can’t also supply ‘high end’ customer service.

July 1, 2020
Unprompted review
PETER HAHN logo

Reply from PETER HAHN

We are sorry to read your inconvenience. Returns take 2-3 weeks to be processed. We thank you for your patience.
It is actually quite easy to stop receiving our catalogue, it just takes a phone call or e-mail to our customer service to stop it. Even when you have received a first catalogue as introduction we can remove your address, without a problem. Kind regards, Peter Hahn Customer Service NETHERLANDS

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Rated 4 out of 5 stars

sending costs

it is pity that we have to pay sending costs. it would make more sense to pay retour costs.

July 16, 2019
Unprompted review
PETER HAHN logo

Reply from PETER HAHN

We understand your question. However, you only pay shipping costs if you keep an item. A return shipment is always free of charge.

Rated 4 out of 5 stars

Normale

Normale, accurate levering

July 4, 2019
Unprompted review
PETER HAHN logo

Reply from PETER HAHN

Hartelijk dank voor uw positieve reactie.

Rated 4 out of 5 stars

Very good quality items

Very good quality items, all fitted well, delivered quickly. Would like the site to offer more outfit suggestions when viewing an item. Also one jeans photo showed a lovely pair of tan coloured leather sneakers which I would have purchased, but they did not appear anywhere on the site.
Discount offered on the front page was not applicable despite purchasing a variety of items, bit frustrating. Otherwise lovely clothes & lots of choice, thanks Peter Hahn

May 5, 2019
Unprompted review
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