Ordered several items from the company & have found them both helpful & quick with deliveries. Can't fault their pricing. They are also attentive & helpful with after sales service with timely resp... See more
Company replied
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Review summary
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I've ordered a few items from Peter Tyson, through Amazon UK page, expensive Samsung oled tv through their eBay page and just now i ordered through their own website a pair of heavy Klipsch bookshelf... See more
I have recently spent some time in the Carlisle store I must say the service that I received was second to none the member of staff that assisted me was James Graham I can highly recommend his se... See more
Company replied
I bought some nearly new Monitor Audio Bronze 300 7g speakers as I was looking to upgrade my existing set. I spotted these and thought the half price was good even though they were used. Wha... See more
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Company details
Written by the company
Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.
petertyson.co.uk
Written by the company
Contact info
Shaddongate, CA2 5TE, CARLISLE, United Kingdom
- 01228546756
- sales@petertyson.co.uk
- www.petertyson.co.uk
4.9
Excellent
14K reviews
Asks customers to review
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Seamless transaction and delivery
The ordering process was smooth and without issue.
The product was very competitively priced.
The Roberts 300L is fantastic.
July 28, 2026
Unprompted review
Excellent Customer Service
I’ve bought both my speakers and subwoofer from Peter Tyson, and every step of the process has been excellent. Communication was clear throughout, delivery was prompt, and everything arrived as expected.
More recently, I had an issue with my cable, and Michael and Joe from the customer service team were brilliant. They responded to my emails quickly, got to the bottom of the problem straight away, and sorted everything out with no hassle.
Excellent customer service from start to finish. I’d happily recommend Peter Tyson and will definitely buy from them again.
June 27, 2026
Unprompted review
ONKYO and Dali Oberon
Hi. While looking for an amplifier and a set of speakers, I checked out many stores, but the price offered by Peter Tyson came as a pleasant surprise and left me very satisfied. The competition didn't stand a chance, and for that, I am very grateful to Peter Tyson. Another positive experience arose when I encountered a problem with my amplifier that I couldn't solve on my own. They arranged for the amplifier to be transported—first to their facility and then to the service center—not only quickly but also free of charge. Once the issue was resolved, I received my equipment back very promptly, and today I can enjoy its wonderful sound. Over the past few months, I’ve been in contact with several people at Peter Tyson; I won't list them all individually so as not to leave anyone out. I want to thank the Peter Tyson customer service team for their help, advice, and the kind words they so generously offered when I was struggling with the equipment. I highly recommend not only the store—where you can buy products at very attractive prices—but also the entire customer service team. Thank you very much for all your help. Best Regards, Robas.
August 1, 2026
Unprompted review
Good communications
Good communications , very helpful customer service and super fast delivery
July 17, 2026
Very helpful when item had to be returned, organized uplife and delivery at same time.
Very helpful when item had to be returned and a new item replaced. Cant fault service.
July 17, 2026
5 star company.
I've ordered a few items from Peter Tyson, through Amazon UK page, expensive Samsung oled tv through their eBay page and just now i ordered through their own website a pair of heavy Klipsch bookshelf speakers. All 3 orders were dealt with very easily and received very quickly and packaged very well. They are a dream to use, especially being a family company, you feel looked after properly. I am now sat in my house with all I need for HiFi, tv viewing and so so happy now. Thank you.
July 17, 2026
Simple online purchase but all went…
Simple online purchase but all went well and efficiently.
July 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Great customer service, affordable prices.
I recommend Peter Tyson
July 16, 2026
Reply from Peter Tyson
We're so pleased you had such a positive experience with us and found our prices to be affordable. Thank you for your recommendation!
ordered blue kef lsx ii
ordered blue kef lsx ii, they informed me by email they were out of stock and they offered me a choice of colours for the same discounted price of £999 so very happy.
July 16, 2026
Reply from Peter Tyson
We're so glad we could offer a suitable alternative and that you're happy with your purchase! We appreciate your understanding.
Quick efficient service with great…
Quick efficient service with great delivery as well
July 16, 2026
Reply from Peter Tyson
We're so glad to hear you had such a great experience with our efficient service and delivery. Thank you for your positive feedback, John!
Great service
Great price, prompt delivery and quality, well packaged product which exceeded my expectations.
July 16, 2026
Reply from Peter Tyson
We're so pleased to hear that you found our product to be of great quality and well-packaged, and that it exceeded your expectations. We appreciate your kind words about the price and prompt delivery, David!
Consistently good service
A repeat customer. Product as described and at a great price. Fast delivery.
July 16, 2026
Reply from Peter Tyson
Thank you for your loyal custom, Jason! We appreciate your kind words about our fast delivery.
Perfect transaction
Perfect transaction. Item as described and packed well. Efficient communication and delivery.
July 15, 2026
Reply from Peter Tyson
We're so pleased to hear you had a perfect transaction and that your item was as described and well-packed. Thank you for your wonderful feedback, Michael!
Customer Service Top Notch
I had a great experience with Peter Tyson, especially Michael, who was excellent throughout.
I had an issue with a product I'd purchased, and rather than brushing it off, Michael kept me updated, dealt directly with the supplier, and worked hard to find a fair resolution. His communication was prompt, professional and honest from start to finish.
It's refreshing to deal with someone who genuinely cares about customer service after the sale. Because of the way this was handled, I'd have no hesitation buying from Peter Tyson again.
Thanks again, Michael – it's very much appreciated.
July 29, 2026
Unprompted review
Reply from Peter Tyson
Thank you for your wonderful feedback, Paul! We're so pleased to hear about your positive experience with our team, especially regarding the resolution of your product issue. It's fantastic to know that Michael's commitment to customer service after the sale made such a difference. We truly appreciate your kind words and look forward to assisting you again in the future.
Delivered on time and a nice follow up…
Delivered on time and a nice follow up email from them.
Happy to support ' the little guy' in the battle against the online giants.
July 16, 2026
Reply from Peter Tyson
We're so pleased to hear your order arrived on time and that you appreciated our follow-up email. We truly value your support, Gavin!
Great quality Kef speakers
Great quality Kef speakers, delivered quickly and at a great price!
July 15, 2026
Reply from Peter Tyson
We're so pleased to hear you're happy with the quality of your Kef speakers and that they were delivered quickly and at a great price. Thank you for your wonderful feedback, Paul!
Customer service was 10 out of 10
Customer service was 10 out of 10. There was an issue with one of the items I ordered. Liam sorted it very quickly. This is the second time I have used Peter Tyson. It won't be the last.
July 16, 2026
Reply from Peter Tyson
We're so happy to hear about your positive experience with us, Simon! We appreciate you highlighting our team's quick resolution and are glad we could assist effectively. We look forward to serving you again.
Great Hifi product selection
Great company to deal with and a great selection of HiFi products.
May 13, 2026
Reply from Peter Tyson
We're so pleased to hear you had such a positive experience with us and appreciate your kind words about our selection of products. Thank you for your feedback, Dom!
It's a very super product in my experience
Excellent Dolby Atmos surround sound with immersive audio.
July 13, 2026
Reply from Peter Tyson
We're so glad you enjoyed the immersive audio experience with our Dolby Atmos surround sound, Shony! Thank you for your positive feedback.
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