I bought a Topping DX5 II from Peter Tyson. Finding the product online was a breeze, and there were various options (new/refurbished/ex-display), so I was able to purchase at a price that was afford... See more
Company replied
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Review summary
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After receiving excellent advice on the phone I placed my order online to benefit from the limited time offer. My order was handled very efficiently and delivered very quickly. Yet again, Peter Tyson... See more
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I ordered and paid for, a mint used Fiio DAP, for a very good price. However, a Peter Tyson sales person 'phoned a couple of days later to tell me it was no longer available, due to an administrativ... See more
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Very quick replies and service. A clean and easy to follow website with very helpful information about each item. Good follow up and a strong feeling that the customer is really important. There w... See more
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Company details
Written by the company
Peter Tyson is a leading independent audio and visual retailer, offering an extensive range of products from the world’s most popular brands online and across our retail stores. Family-owned and trading since 1966, we’ve built a loyal community of customers through expert advice, outstanding service and a genuine passion for quality audio and visual technology. With knowledgeable specialists, flexible finance options, our marketing leading Trade In & Save programme and free delivery on most products, you’re in capable hands with Peter Tyson
petertyson.co.uk
Written by the company
Contact info
Shaddongate, CA2 5TE, CARLISLE, United Kingdom
- 01228546756
- sales@petertyson.co.uk
- www.petertyson.co.uk
4.9
Excellent
14K reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy-to-navigate website.
Easy-to-navigate website.
Easy selection and payment process.
Efficient and timely delivery service.
August 3, 2026
Reply from Peter Tyson
We are so happy to hear you found our website easy to navigate and our selection and payment process simple. We truly appreciate your kind words about our efficient and timely delivery service, Kevin!
Happy with product
Easy website to navigate, good description of product specifications . Very good follow up of tracking goods. Goods arrived in perfect condition.
August 3, 2026
Reply from Peter Tyson
We're delighted to hear you found our website easy to navigate and appreciated the product descriptions. It's wonderful that the tracking was helpful and your goods arrived in perfect condition, Graham!
Good Customer service and very prompt…
Good Customer service and very prompt delivery. Very pleased with the purchase too.
August 7, 2026
Reply from Peter Tyson
We're so pleased to hear you received good customer service and prompt delivery. Thank you for letting us know you're very happy with your purchase, Paul!
Extremely pleased with W Acoustics Concept 50
Extremely pleased with the service and delivery time. Placed the order and the speakers came the next day.
August 7, 2026
Reply from Peter Tyson
We're so pleased to hear you're extremely happy with our service and the quick delivery of your speakers! Thank you for your wonderful feedback.
I recently made a purchase from Peter…
I recently made a purchase from Peter Tyson, and unfortunately the item arrived with transport damage. As is often the case, the true measure of a company is not the problem itself, but how effectively they resolve it.
I’m pleased to say that Louise Mortenson and Steve from the customer service team were exceptional. They were understanding, proactive, and immediately took ownership of the issue, which put my mind at ease straight away.
Thanks to Louise’s swift intervention, a replacement item was delivered the very next day. Outstanding service from start to finish.
Thank you.
August 20, 2026
Unprompted review
Reply from Peter Tyson
Thank you for sharing your positive experience with us, Russ. We are delighted to hear that our team was able to resolve the issue with your order so effectively and promptly. We appreciate your kind words about our service.
Brilliant service
Brilliant service. Delivered quickly and picked up my old amplifier. Processed the trade value quickly. Great price for an unbelievable amplifier the AVR31.
August 7, 2026
Reply from Peter Tyson
We're so pleased to hear you had such a brilliant experience with our service, from the quick delivery to the trade-in process. Enjoy your new AVR31 amplifier!
Excellent service
Clear website, accurate delivery details, well priced. Paid extra to specify a delivery day and the component arrived as requested. Good communication from the company. Bought regularly from here over the last couple of years due to the good service.
August 5, 2026
Reply from Peter Tyson
We're so pleased to hear you've consistently had such a positive experience with us over the years, Simon! It's wonderful to know our website, delivery details, pricing, and communication have met your expectations. Thank you for your continued loyalty.
I would buy from again
Kept up to date with delivery and the amp was just like new as described.
August 7, 2026
Reply from Peter Tyson
We're so happy to hear that you were kept up to date with your delivery and that your amp arrived in like-new condition, just as described. Thank you for your fantastic feedback, Paul!
I ordered a KM5 CD Player
I ordered a KM5 CD Player, very swift delivery and customer service couldn't have been better. Liam was great when I had a query. Will be a repeat customer for sure now.
August 19, 2026
Unprompted review
Reply from Peter Tyson
We're delighted to hear you had such a positive experience with your recent purchase and that our team was able to assist you so effectively. We truly appreciate your kind words and look forward to welcoming you back as a repeat customer, Martin!
Great all round service
Great products, helpful online advice and delivered in less than 24 hours
August 14, 2026
Unprompted review
Reply from Peter Tyson
We're so happy to hear you're pleased with our products and found our online advice helpful. It's wonderful to know your order arrived so quickly!
Top class service!
First purchase with PT.
Bought a dehumidifier online.
Great price and superb delivery!
First class around.
August 13, 2026
Unprompted review
Reply from Peter Tyson
We're delighted to hear that your first purchase with us was such a positive experience! It's fantastic to know that you found the price great and the delivery superb. We truly appreciate your kind words, Andrew.
Had a problem with the first TV…
Had a problem with the first TV probably from delivery company but was sorted quickly and professionally without a fuss and second was spot on.
August 6, 2026
Reply from Peter Tyson
We're so glad to hear that the issue with your first TV was resolved quickly and professionally, and that your second one was perfect. Your satisfaction is very important to us, and we appreciate you sharing your positive experience, James.
If Peter Tyson stock what you are…
If Peter Tyson stock what you are interested in then I cannot conceive of a better service and value for money deal.
August 6, 2026
Reply from Peter Tyson
We're so glad to hear you had such a positive experience with our service and found great value! We truly appreciate your wonderful feedback.
Easily searchable website made finding…
Easily searchable website made finding what I wanted quite simple. I liked that alternative suggestions were made for me to consider. I found the online shopping experience positive and I was updated with accurate information regarding the deliver of my purchase and when to expect it. I will continue to use Peter Tyson for my hi fi needs.
August 6, 2026
Reply from Peter Tyson
We are so pleased to hear you had such a positive online shopping experience with us, Iain! It's wonderful to know you found our website easy to use and appreciated the alternative suggestions. Thank you for your kind words about our delivery updates; we look forward to helping you with your hi-fi needs again.
Excellent delivery
Excellent delivery, delivered next day on a 2 day delivery service. Product and price brilliant, will order again for any other products when needed.
August 6, 2026
Reply from Peter Tyson
Thank you for your fantastic 5-star review, Clive! We're thrilled to hear that your order arrived so quickly and that you're happy with both the product and the price. We look forward to serving you again.
Excellent Customer Service
Despite having to return an item, I would not hesitate to shop with Peter Tyson again. Their customer service is outstanding. Emails were replied to quickly and their responses were reassuring and professional. I will definitely be a returning customer.
August 20, 2026
Unprompted review
Reply from Peter Tyson
We are so pleased to hear that even with a return, you had such a positive experience with us. It's wonderful to know our customer service was outstanding and that you'll be a returning customer! Thank you for placing your trust in us, Karen.
Superb experience with Peter Tyson
Superb experience with Peter Tyson. Traded my old gear for new Quad 3 amplifier and CD transport. Trade in values were higher than expected. I also traded my Focal speakers for Quad, but the Quads weren't right for my room so I wanted to swap back. Liam W was a star and arranged this with no quibbles. I highly recommend them.
August 17, 2026
Unprompted review
Reply from Peter Tyson
We're so pleased to hear you had such a positive experience with your recent trades and that we could assist with finding the perfect setup for your room. It's wonderful to know our team, especially Liam, provided excellent service. Thank you for your high recommendation, David!
Reply from Peter Tyson
We're so pleased to hear that you experienced such excellent and fast service. Thank you for taking the time to share your positive feedback, David!
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