Considering I hadn’t known what type of tracker I had picked, Over-All the Device is pretty clever. I thought I was buying a tracker that was able to track my already Lost Dog, but it turned out I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I called to get my phone number changed I couldn’t do it on the computer due to my eye problems and I’m a senior citizen but the person helped me but I had to pay 4.95 cause I ask her to do it fo... See more
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes take... See more
Company replied
I have 3 different gps trackers on my dogs. Although I like Petlink better than Fi, it's still not as good as Tractive. The battery does not last as long. What I do like is the velcro band for atta... See more
Company details
- #37 of 70 best companies in Pet Store
Written by the company
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Contact info
345 West Cummings Park, 01801, Woburn, MA, United States
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4.4
Excellent
926 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phenomenal customer service and very…
Phenomenal customer service and very user friendly website
May 20, 2026
I love the way these tags look HOWEVER
I love the way these tags look, however I find that they don’t last that long as the rubber tag connector is weak and the tag eventually falls off. I’ve replaced so many over the years. Couldn’t you develop a better connector?
July 22, 2026
Fast easy ordering
Fast easy ordering, quick delivery and accuracy. Best experience I have had ordering online in a long time. Very nice product and looks and feels well made.
July 17, 2026
Very helpful when I call and fast…
Very helpful when I call and fast service! Nice to see them on Facebook with great products! Bought a product yesterday and it is already shipped!
July 19, 2026
bird dog enthusiast
As a bird dog enthusiast I highly recommend PetLink, their GPS, and notably their excellent customer service and client support.
July 14, 2026
Very fast service with correct info
Very fast service with correct info. only problem was the collar was a bit bulky and stiff and used plastic instead of metal on adjustment material so more bulky. The other collars are fine and like the bells.
May 14, 2026
The units dont hold charge well
The units dont hold charge well. Did all the things said to save battery. Had to buy a second unit to put on while charging so my dog stayed tracked. It cost me A GPS Tracking fees
May 14, 2026
Reply from PetLink
Hi Jeff, We are very sorry to hear about the charging issues you experienced. We know how stressful it is to worry about a pet's location, especially when you did everything right to try and conserve the battery. It is certainly not our intention for you to feel like you have to buy a second unit just to maintain coverage. Please contact us at gps@petlink.net so we can investigate the unit.
I am so happy I trusted PetLink
I am so happy I trusted PetLink for my dog’s chip. My little girl got out unexpectedly from a friend’s yard and was roaming the neighborhood having a good old time. That’s according to her. I was a basket case. A wonderful woman stopped and contained her when she saw her loose. She took her to our shelter where they scanned her for a chip. And thank goodness she had one. I was immediately notified by PetLink and the shelter and we were reunited. My girl Tessa was not fazed by the whole experience but I was a mess.
July 14, 2026
Unprompted review
everything went smooth could track my…
everything went smooth could track my package that is what I like
July 14, 2026
That link is great all good experience…
That link is great all good experience New York sucks
July 13, 2026
The Silicone Collar Tags are above all…
The Silicone Collar Tags are above all others. They don't jingle and hold up to time, great product.
May 10, 2026
Reply from PetLink
Hi Allison, thank you for the great review! The silicone tags are great for alleviating the jangling sound we get with traditional tags, and we're glad you love it. We wish you and your pet the best :)
Thank you,
The PetLink Team
Easy to make my decision on what I was…
Easy to make my decision on what I was looking for
July 11, 2026
Reply from PetLink
Hi Donald, thank you for the great review! We wish you and your pet the best :)
Thank you,
The PetLink Team
Easy website to use
It was easy to go in and update our address after moving and update info on my puppy. It gives me peace of mind.
July 11, 2026
Reply from PetLink
Hi Debbie, thank you for the kind review! The website was designed specifically with you and your pet in mind. We wish you and your pup the best :)
Thank you,
The PetLink Team
PetLink's website is easy to use and…
PetLink's website is easy to use and especially to edit, which puts it many steps above most websites!
And thanks for being there for us pet owners!
July 8, 2026
Reply from PetLink
Hi Renee, thanks for the lovely review! We are happy you value our website and have put in a lot of work into making it user friendly for all our pet owners. That said, if you ever have trouble, please email us at petlink@petlink.net. We wish you and your pets the best :)
Thank you,
The PetLink Team
The shirt I ordered didn’t fit because…
The shirt I ordered didn’t fit because I think they run small
June 10, 2026
No code to register
I have not been able to receive the code to register. I wrote and received feedback and nothing worked. Today I called and I have to wait until Monday to receive help.
July 9, 2026
Reply from PetLink
Hi Vivian, We are sorry to hear that you are still having trouble receiving your registration code and that our previous support attempts did not resolve the issue. We understand how frustrating it is to wait. We are taking this seriously and have contacted you directly to expedite a solution.
Reply from PetLink
Hi there, thank you for the nice review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Order was placed on June 30 and today …
Order was placed on June 30 and today I get confirmation that it has shipped today July 9. It should not take that long to prepare someone's order and ship it, sad!
July 9, 2026
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