PETstock Reviews 

UN EDUCATED STAFF!
I experienced a staff member selling a fish to a couple that were buying the fish tank on the same day this is bad because you need to cycle your tank for atleast 2 weeks before adding fish and make sure the water has a clean test especially since there will be no ammonia and there will be choline in the water so the fish will die also the staff member that was a girl sold this couple two gold fish that are meant to thrive in a uncycled 30 litre fish tank gold fish need atleast 70 litres each for they grow around 7-10 centimetres minimum so please pet stock don’t do this the gold fish will die overnight because of the un educated staff member.

Very disappointed with our interaction with a member of staff at the Virginia store Brisbane. She was condescending arrogant and rude. She subsequently pointed out to other staff while I was still in the store that this was the manner in which customers should be spoken to. Have called to discuss further with the manager only to find out she is currently the acting manager! We had been regular customers including to the groomers but will not be going back

Since Animal Tucker box in Tasmania has been taken over by Petsock all I can say is that Thank Goodness the staff are so wonderful. The provision of frozen meat (chicken, wallaby beef,) in my local Huonville store has been rather hit or miss. When your animals eat this and it is not available it is really difficult, and the poor staff do their best ordering it time after time and it does not arrive in the weekly delivery.

It is also such a shame to see so much rubbish items coming into the store. Again the customer service at Huonville is the reason it Give 4 stars.

Petstock continues to dissappoint. Since taking over Best Friends they have ruined that store also. Their shops won't match their own advertised online prices. They thank you for feed back but do nothing to address issues. The point system had deteriorated to the point where it is worthless. And I personally have finally reached the point where I will no longer be a customer of any of their stores.
I am disgusted they have been permitted to take over so many other businesses, including local Vets, and more disgusted at the abuse and profiteering they are now indulging in.

Disappointed with long delivery time for pet food. I ordered for a family member who usually shops here however. they have recently become house-bound and were not able to visit the store in person. We were advised approximately 2 week delivery (after payment). As some of their competitors will often deliver my orders same day with no additional costs, I fail to see any advantage in ordering essentials online from Petstock.

Customer service is terrible. Price matching is different depending on which staff member you get. Prices are ridiculously high. Won’t run puppy school on a Sunday because it’s “too expensive” to pay a staff member. Not a good company.

Made my first visit into the Botany Store today and what an experience! We were greeted with a smile as soon as we walked in. I had a question around what the best food would be for my dog with sensitive skin and allergies. The staff took their time to explain the options available and they were super friendly! I would highly recommend PETstock Botany to any pet owner! Their service is unmatched, they are knowledgeable and there's plenty to choose from! Signed, A Very Happy Customer!

Was given the wrong information, the picture on bravecto box on my order was wrong so ended paying way more than I should have, I’m totally disgusted with their attitude after talking to them. Would never recommend them.

Dog treatment was reduced + store had 30% discount storewide. BEFORE giving personal details we were told both discounts applied essentially now 1/2 price. Realised later overcharged only to be told it was due to "grand cash" points which the original assistant had not been privy to when he quoted originally. This assistant phoned the staff member who originally quoted only to tell him what he thought re it being to grand cash pts although we had explained that this wasnt the case because it wasnt mentioned and he hadnt looked us up on the system. Rudely said theyd be happy for us to spend our money elsewhere. We will.

I really wanted to say good things about this company as they offer some low cost alternatives to some of the pet products we purchase regularly but after waiting 6 weeks for one bag of dog biscuits it's not worth the online hassle. I would consider going into the shop next time however

Very very quick shipping (next day arrival) and an awesome range - have just reordered a big haul for my puppy’s first bday 🥰

Very disappointed with this store, on Sundays the store closes 5pm no problem with it, however we arrive 4:20 and the staff informed me that the dog wash was closed because the time, I’m late hahahaha. Well for me this is called laziness when you close the services that you suppose to offer before the time, and it is what makes the costumers go to store, the services and what they sell, and doesn’t matter how tired are the staff the costumer deserve a nice welcome. Right?
My visit was to buy treats, a new bed and give to my dog a bath. I’m not mentioning I have a broken leg.
I understand that the staff should be tired, it’s the end of the day. But, they are being paid to work on Sundays otherwise they could stay at home watching tv.
I’m not sure if I will return to this store even to buy hay to my Guinea pigs.

Extremely impressed in many ways with Mornington Petstock in HomeCo shopping precinct.
First, the puppy school provided excellent training, secondly, the never ending help with getting our fish tank working properly and thirdly the assistance in choosing the right kennel for our dog.
Emma has been exemplary over the years and Kerrie, the dog trainer & Spencer their courier delightful to work with!

I placed an order with Petstock on 23/08/22. It said on the website that deliver was 2-3 days. Two days ago, I contacted them and was told it had been sent and collected by Australia Post on the 25th. Australia Post told me about an hour ago that PetStock had lodged the paperwork yesterday (!) but had not lodged the parcel yet. I contacted PetStock. They were very evasive and told me the parcel was now in transit. I questioned why I was told something different two days ago. I wasn't answered. Instead, they tried to tell me that I spoke with them yesterday, which still doesn't answer why I was told it had been delivered on the 25th. This is my first order with PetStock and will be my last. Be warned, they aren't an honest company. I should have read the reviews first!

Placed an order online last Wednesday with PETstock website states 1 to 2 business days for delivery, well here we are a week later & still NOTHING !!!!
I sent 2 emails which went unanswered then had to ring customer service to be told " Oh it doesn't come from the store you select when ordering online it comes from our "warehouse" which is only in Box hill.
Firstly how about stating that on your website so customers know. I then wrote a post on Monday on their Facebook page & was sent a message saying they would make it a
" priority" What a joke, no follow up what so ever, no email with tracking like i was told i would get NOTHING !!!!
If this this is what you class as customer service you can stick it where the sun don't shine & cancel my effing order .

not recommend to order online with this company. compare with other pet store. they shipping faster than Petstock company.

Bad experience. I received a call with a bad attitude to cancel my order, and I did not even receive an apologised.

Recently, I contacted Pet Stock to buy two car seats for my boys. Unfortunately they were out of stock. However, Kerry from the Cannon Vale store had two left (North Qld). She worked tirelessly with Charlee from Rockhampton (Nth Qld) to get them to me. Charlee was visiting Cannon Vale, so Kerry organised with her to personally take them back to Rockhampton. This was an internal issue that they could not be shipped from Cannon Vale. Then Charlee organised to have them transferred to the Robina (Sth East Qld) store where I picked them up today. Well done and thank you, fantastic customer service. I shall send you photos of the boys in their new car seats.

The Altona North Vet store guy was the rudest person I have have to deal with.

Disappointed with the groom my dog received at the Keperra store yesterday. Supposedly received a full groom but he has come home as stinky as when he went so was definitely not washed. The cut around his feet is very shabby and despite asking for a shave all over, has random long hair in odd places. Definitely not worth $90!!!