PETstock Reviews 

My dog visitied the Petstock Carrum Downs vet services on Monday, was given medicine for an allergy, and one week later on the 24 January my German Shepherd was DEAD. Was not informed of any possible side effects forming. Rung them later on the day he died, and they refused to admit that the medicine had anything to do with his death. They dont care about peoples dogs when they are informed of a fatality, its all about money. Apart from an allergy, my dog did not show any signs of serious FATAL illness. Absolutely Appalling. To much of a coincidence. Petstock showed no compasion what so ever.

Really Quite Helpful. Thankyou Dillon for being 'switched on' ; with the answer I needed. Always competitive with $pecial$, a good range of pet products & pricing.I have been a Petstock Melton customer for many years, not my local store, but I would rather travel a bit further to get the excellent customer service I'm used to.

Worst customer service.
It's bad enough that I rang up and confirmed my order over the phone, that I get into store and take it (fool on me for not checking).
I get home, check and notice it's the wrong order so I go back to store.
The first lady apologizes and seemed confused because the order had been put aside for me. tries to swap it over with the correct order (kitten biscuits not adult).
Turns out they never had it in stock due to a shortage in delivery from the public holiday... ( a week ago) and says this should have been explained to me. (It wasn't explained because it was never raised as an issue until 5 seconds ago when she found it).
Then informs me the stock is likely to arrive tomorrow, or the next day?
I said I will just refund it and will order express online (as I can get it much cheaper)
When trying to process the refund the lady asks for help.
The third lady comes over and tells me she took my call and at no point did I mention this was for a kitten. Tells me she can only refund it with a receipt and I should have been clearer or a member. - Actually I remember when I purchased these, no one asked me if i wanted to sign up simply asked if was a member - what are the benefits, is that what you need to get half decent service?

Let me recap my phone conversation:
I brought a Maine coon kitten today and I wanted to know if you have any of the royal Maine coon kitten biscuits as another store has confirmed they do not have any and suggested I call you.

I then asked her even if I had been unclear on the call what difference would that have made, its unopened and i purchased it 30 minutes ago. She bluntly told me she wouldn't refund it because she was not the person I spoke with, the gentleman who had served me is still in the shop so I asked to speak with him and she told me only the manager could help.

Regardless of the law, if this is what people consider to be good service I would rather interact with robots. at least they get it right.

Oh as a solution I get to follow up again with a 3rd trip to the store. Like the products aren't over marked as they are.

Well I was wrong, I didn't get to follow up today because the manager didn't call me back, I done some research and the Maine coon kitten biscuits aren't supplied in Australia - good thing I didn't wait two days like they promised.

My review of this store and its product is extremely over priced, and worst customer service I have ever witnessed. Do yourself a favor, if this is the product you want, find a new product.

Most of the time I make a selection but it's out of stock. Like over 50% of what I would choose is not available. I complained once and staff seemed totally clueless as far as what I was as talking about. I rarely shop with them anymore because lowest prices aren't my only consideration. Frustration at the time wasted because the items I want aren't available.

I don’t recommend at all. Very poor customer service. I called for an groomer appointment the ladie in the phone took more then 15 minutes to book as she couldn’t find my number in the system. On the time of appointment they left my husband waiting as they couldn’t find the booking and send him home without groomer my dog after he wait more than 15 min again. Not profissional at all and very poor customer service. I’m never going back 😡

I've always had good experiences at petstock! The online store is easy to use, free shipping if you spend over a certain amount, and I get money towards my next order with certain brands!!
In store the staff are always friendly too! :)

Ongoing issues with various Petstock stores in & around Brisbane, QLD for the past 2 years. On a regular basis, they seem to mark down stock or have "sale" items and well over half the time, I have been charged full prices instead. I have been given a multitude of various excuses & invariably they somehow avoid saying they are sorry when caught out & instead blame the customer & do not necessarily refund all of money either. It seems that Petstock seems to have a culture, training or procedure issue within it's franchises, this usually stems from the top down.
I will now give Petstock a wide berth & if you do have to use them, do not pay until you check the amounts entered .... every time.

Very expensive, and every time I go in they try to up sale me on items I don’t need. I will continue to shop there for my dogs cause they have a wide variety of foods, treats, health etc.

Went into Lilydale petstock this morning. Very disappointed Vicki who has turned out to be the store manager for the day was rude and unfriendly. Other staff were ok. Very awful experience. Won't be shopping there again.

I was scammed by them not ONCE but TWICE.
The first time I ordered cat litter directly from their website. They were out of stock but still showed it there. I waited for a week until I emailed them saying I didn’t get it, they emailed back simply say we are out of stock, nothing more, then I had to asked for a refund on an order that they couldn’t process!
The second time I order through another website, had no idea they work with PetStock. They have next day shipping policy. The second day afterI placed my order, no confirmation or details of shipping so I contacted them and got replied by PetStock saying they were out of order AGAIN! I requested for a refund and suddenly they were full of stock and that email was meant for another person mistakenly sent to me, somehow that person magically has the same name & email as me. They said they had shipped and would send the tracking details & confirmation of shipment to me. Yet, ANOTHER 2 days and a few emails from me passed, nothing happened! They didn’t respond, no email, no item, nothing! I can’t even get my money back.
The WORST business ever.

Shop assistant at Allenby Gardens ASIA is friendly, professional and helpful. She is very cheerful and even took my purchase to the car for me. THANK YOU ASIA

Spent alot of money, we have 3 fish tanks, everything in them bought from PETstock. We bought 2 fish, week later, 1 died. Took the water in to get tested and what do you know, slightly high in Nitrate, sorry guy's, is what we got. All the other fish, including the one bought on the same day, healthy!.
Couldn't replace the fish, really. After all we've spent in there, poor form.
Will never shop again at PETstock.

hi,
SO I've got a story to tell -
I purchased a pair of shearing scissors from Petstock, Constellation Drive less than 24 hours ago at the time of this review.
After opening the packet & trying it on, I realised quickly enough that the shearing scissors were not doing the job as intended. No biggie, right ? The store attendant I bought it off, knew fully well that I was buying it for my pup with matted fur (the wee poppet was in with me). She recommended the darn thing given that they didn't have the type of scissors I wanted, so I was sold the next one on the shelf.
Anyhow, I put it back in it's original packaging (nice and tidy) and took it back to the store expecting a refund or store credit at the very least.
To my dismay, and this is what made my eyes pop - the staff, who I can only assume was the manager cut off a tiny portion of another staff's hair & proclaimed that the shearing scissors "were absolutely fine". Clearly, this is a shop that has a knack for quality scissors and how dare I challenge her wisdom and authority on all matter relating to scissors. "They were only trying to help me"
It gets better.... The other staff then proceeded to tell me that returning scissors were like returning "underwear" and the store will not be accepting a product back which has been in "contact with dog". Now clearly, that was my fault as I couldn't ascertain the sharpness of the scissors from outside the box ...
Apparently, like an underwear it has "hygiene issues". I guess I'm stuck with a holey underwear, but hey, quality be damned over policy.
I wonder what product in their store, which once purchased (and found faulty) doesn't have "hygiene issues" much like an underwear (their words...not mine)
Clearly, Petstock needs to clarify what their return policy is ?
When I had just about enough of their circus logic, I left the store without the scissors as my parting gift to Petstock, Constellation drive.... I'm willing to bet another $37 that they'll stick it on the next unsuspecting idiot !
..so yes... this was a bit of an eye-opener really. Lets see if someone from the store reaches out. @David Ozzie Young, are you reading??
Might I also add, that I'm long time customer !

Offer free delivery and then charge for delivery on checkout. Extremely cluttered hard to navigate website

I ordered 2 cat litter items and they were so badly packed they burst in the packed box. More than half were poured out from both boxes.

I contacted the customer service and they said they will organise the courier to pick this up then I'll have to wait for them to receive the damaged items and send me new ones. But guess what they didn't even turn up to pick it up.

The first person I spoke to was condescending to me on emails and the second person didn't even reply back.

I had to buy cat litter from somewhere else and still waiting for that order too and stuck with no clean litter.

I have the most gorgeous little Yorkshire Terrier but of course I'm a bit biased and I've really shopped around for a good groomer for Milo and believe you me I found it at PETstock Clayfield.

I've noticed the price of dog grooming has gone up considerably over the last 3 months so when choosing somewhere to take your fur baby has now become a big part of many families budgets. Nobody wants to compromise on the quality of services they receive for the furry family member and of course want their pet done in a way that they enjoy and and aren't tormented or left stressed out by the whole process. The loving care that I've noticed the wonderful staff at PETstock Clayfield give Milo has really blown my socks off! They didn't know I was there and I saw him being lovingly calmed down and reassured while being groomed where normally he would quiver and shake and it was so relieving to see.

What's really convenient too is you book online and they ask your pet specific breed and theres a range of different options in the grooming process that you can choose from. You book online ahead of time, know when your appointment is and they do run on time. They do one furbaby at a time or of course if they've got siblings they're all in together as they love to be. Their closely supervised in an appropriately-sized area and not left to run around or get up to mischief!

(theres not this huge build up like ome particular groomer I've used who also has a sycophantic like following that I've personally experienced really close up!! Dogs who've already been groomed and dogs waiting to be groomed mixed in together walking around in a dirty front yard!, I couldn't get Milo out of their quick enough! I hated seeing large dogs trying to hump him and others unsupervised either before or after a groom so it was time to move as he definitely wasn't being treated like a 'VIP' at all! but I've digressed!)

PETstock also groom to your precise requests that you know your individual pooch loves and they really know their breed cuts.
Their prices are extremely affordable when compared to other local groomers yet they don't make any cuts to the level of service, the time it takes to groom your pooch and of course the wonderful outcome of a beautifully clean and groomed furbaby!

They also have an outstanding array of products for every type of pet from creepy crawlies, hamster, guinea pigs, lizards, turtles, fish, cats all the way up to the biggest breed of dog.
A great selection of food, toys, chewables, treats and the list goes on it's just amazing and so affordable!

Yet another great attribute of PETstock Clayfield is each and every time you go in, you're given a reward system for every dollar you spend and believe you me it's not something to sniff it! After Milo had his first groom and without me purchasing anything else I already had a $5 credit toward his next visit!

Top that off with exceptionally friendly, caring staff who treat each and every furbaby like the individual they are and you have the BEST dog groomer pet supplies and just a great store for all your pet needs!

A huge thank you to PETstock Clayfield as myself and a number of people are really relieved that we found you!

Always get good service from Petstock. All my orders arrive quickly. If there are issues, they sort it out quickly. I had a couple missing food tins from a recent order and they got it sorted asap. In store they will pricematch other online retailers too which is fantastic.

Never disappointed at PetStock Essendon, massive store with great retail customer service!

I haven’t used their grooming services but would highly recommend their vet Tim who is very patient and fantastic with dogs that are somewhat challenging in that setting!