Pet Supplies Warehouse Ltd Reviews 

This is the first time that we have unfortunately used this company. We ordered a dog bed over a month ago now to which we’ve still not received. We have had no correspondence whatsoever from the company despite sending emails and when tried the phone number is ‘not available’. They were instant to take our payment and the initial confirmation email advised of a couple of weeks wait of which we were happy but this is ridiculous now. We will be taking further action against you to get our money back.

I’m concerned this company isn’t legitimate. I ordered 2 months ago and had no goods and no correspondence whatsoever. Nothing to confirm my order or to advise of any delay. As previous customers said, the phone number is ‘not available’. If I don’t get a reply to my emails, I’ll contact trading standards to report them but I advise you not to use this company.

I ordered a replacement dog bed inner cushion on the 17th Sept, and the company very happily took my money. It is now the 29th October and I have not heard a thing. Sent 2 emails - both ignored. Just tried telephoning - the number is unavailable! Do not use this company as clearly they take your money with no intention of then actually delivering the order.

Didn’t reply to my email seconds after my order to cancel as it was the wrong address. Emailed again with no response and got a notification the next day to say it had been dispatched

Delivered within 24hours. Excellent service!

I've ordered twice and goods delivered promptly. .can't fault the service. Thankyou

Ordered 29 jan and it says on confirmation should be 1-2 business days. I emailed for update 10 days ago and still no reply and no delivery 20 days later. Understand that businesses may be under pressure due to covid but a response to an email within ten days should be expected for paying customers

Placed an order 7 weeks ago and still no sign of it. I’ve tried emailing and calling and no one responds

Initially kept me up to date regarding delay on an order. Sadly the revised dispatch date was not honoured and I finally requested a refund when no sign of the items emerged.

I ordered an item from this website on 1 Jan 2021, the email confirmation of the purchase confirmed I should receive said item within a few business day. Since then I have sent numerous email and made numerous calls for non receipt of my order. Email and calls are full of empty promises. Now almost 6-weeks post placing the order and I have spoken to the company to be told they still have no idea when the item will be stocked to deliver to me - although I have an email from the company advising I will have my order no later than 05.02.21. Very poor customer service - I have had to follow-up every time with the company, the company has never contacted me. No-one seems to have a clue what is going on at the company. Hard to keep supporting a business who treats your custom so poorly.

I checked the reviews on this company before purchasing, as they were offering a premium product at a discounted price.

My order was placed on November 27th with an expected delivery time of 7-14 days.

I was contacted on December 15th, apologising and advising me the order was due into their warehouse the following week, hopeful that delivery would be before Christmas, and promising to contact me early the following week with confirmation.

I wasn’t contacted and the order didnt arrive before Christmas as I’d been led to hope.

On December 31st I replied to the email address I was contacted on, expecting l an acknowledgement, or an automated response with an indication when I could expect a reply.

I’ve been ignored and I’m unsure whether my items have been lost in transit or are still delayed.

I don’t know if they have received my items, if they’re having trouble with their delivery company or if they don’t have the staff available to deal with customer service right now, but the silence is making me consider cancelling my order and going elsewhere.

As it stands I would not recommend this company.

Shipping and delivery times are shocking. Ordered a dog bed on the 29th November and they haven't even shipped it yet. Wouldn't recommend.

We regularly order our Eden dog food from pet supplies warehouse and it arrived via FedEx fairly quickly and well packaged. I've ordered several times and had no issues.

They have a full range of high quality dog food. Made all the difference for my dog who has allergies. It's like having a different dog! I am so grateful to them for their help and advice. Felt like they cared about my dog.

Excellent service, speedy delivery. The addition of the free treats was very welcome. Both thumbs up, I’d do both big toes as well but nobody should suffer that. 👍

I use these guys for Eden cat food. Good prices and fast shipping. Recommended!

Terrible Company - Very Rude, Zero Customer Service. Delivery - What's that! AVOID this company at all costs!!