Pharmacy Online Reviews 

178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and competitive pricing available across an extensive range of specialized products. Reviewers often note the prompt order fulfillment and secure packaging methods, ensuring fragile items always arrive in pristine condition. Some people also felt that online ordering is extremely convenient and straightforward, especially for customers living in regional areas who still receive their purchases remarkably fast. Consumers additionally noted that the helpful customer support and clear delivery notifications make the entire purchasing journey smooth and reliable. Shoppers consistently mention that dealing with this business is a true pleasure from start to finish.

What people talk about most

Delivery service

Consumers express great satisfaction with the fast and efficient delivery service. Reviewers frequently... See more

Price

Users describe positive interactions with price, consistently finding items to be very well priced and super... See more

Product

Clients share positive opinions on product availability, highlighting that items are consistently in stock at... See more

Order

Customers had positive experiences with order, consistently praising the straightforward online process and... See more

Service

Reviewers highlight positive aspects of service, expressing consistent satisfaction with prompt assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The range of items is really good, and I was surprised at almost everything having the best prices available on the market. Usually I'd shop around but I don't have to anymore. The range is extremely... See more

Rated 5 out of 5 stars

Everytime I order something, they deliver on time and the products are all of good quality, with great pricing. My mother-in-law regularly needs aged care products and they are always in stock too. Ve... See more

Rated 5 out of 5 stars

I chose this company to fulfil my order of the product in question (original Vaseline Lip Balm) as it’s the one that best suits my needs. I found that when I need to purchase multiple tubes of this li... See more

Rated 5 out of 5 stars

Product selection was easy to find with good pricing. Delivery was speedy and products were well packed to avoid damage in transit. Overall, very impessed with Pharmacy Online.


Company details

  1. Pharmacy
  2. Online Pharmacy

Written by the company

Pharmacy Online Australia, Discount Online Pharmacy & Warehouse


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(178)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed an order of about 15 items and…

I placed an order of about 15 items and after 10 days of waiting, I contacted them via their support to check the status. They came back saying that it will be done after they received the stock for 3 items. They will process the order with the remaining stock and provide a refund for the missing items. I contacted them via phone and they said will take another 7 days to get the remaining items shipped which is absurd. I already waited for 12 days and again 7 more days which is not reasonable at all. I chose to cancel the order. Don't buy from these guys.

March 18, 2020
Unprompted review
Rated 1 out of 5 stars

Bed experience.

I placed an order on Wednesday 11th March which was confirmed. On their website, all items were in stock. By Friday I had not received any shipping confirmation so I phoned to check on the order. I was informed half the order was out of stock, they would issue a refund for those items and send the remaining items that day. Tuesday the following week I still hadn't received a shipping notice so I called again. After another long hold. I was informed the items still hadn't been sent because they were waiting for the missing items. Those items had not arrived so they would schedule the order to be sent. Needless to say, I cancelled the complete order.

Do not believe items are in stock even if they say so on the website. In my experience, very bad service and I will not be using them again. Hopefully, you have better luck.

March 17, 2020
Unprompted review
Rated 1 out of 5 stars

dont trust the service.

super bad service. they are nothing to do with you after receiving you payment, I was informed for more than one month until I contact with delivery company and told me that the good was returned to the shop...
they don't even update you the delivery status.!!

pls. do not use it unless you wanna take the bet...

March 2, 2020
Unprompted review
Rated 1 out of 5 stars

Slow delivery

Slow delivery, they do not actually have the items in stock, after you place an order they then order the product from the supplier. If you like long wait times, think 1 month or more for delivery then buy from them, otherwise order elsewhere, I will be.

December 9, 2019
Unprompted review
Rated 1 out of 5 stars

Placed an order on the 26/10/19

Placed an order on the 26/10/19. (Today is the 8/11/19). I spent $300; so it is no small order. I am in Brisbane, they are based in Sydney. Surely it doesn't need to take this long.. Today I get a reply:
Items are in stock but apparently they are having difficulties with their new warehousing systems, which also means they can not email to notify me of any delays(!?). Hmmmm..

November 8, 2019
Unprompted review
Rated 1 out of 5 stars

They sold what they do not have

They sold what they do not have. I placed the order and after 9 days they did not shipped it, nor provided any explanation. I sent an email to the customer service, but after 5 days got no answer. I had to call to listen they are waiting the answer from the supplier to know if the product is available, and maybe will ship in "few" weeks.
They announced and sold what they do not have to delivery, but everything was OK get my money.
A big waste of time. Not recommended.

October 1, 2019
Unprompted review
Rated 1 out of 5 stars

Stay clear...

Bought an item, 2 weeks and I still hadn’t arrived. Emailed them, only to receive a reply saying, sorry that item is unavailable.. But it was perfectly acceptable to take my money, never inform me that it wasn’t available nor refund me? Lol, never again...

July 22, 2019
Unprompted review
Rated 1 out of 5 stars

I placed an order back in May this year…

I placed an order back in May this year and the shipment was sent via a different courier than the one I had picked. the shipment reach my country and I was never notified and it'd been sent back. Until today I haven't gotten my refund and when they do make the time to respond the show 0 interest in resolving the problem that I had nothing to do with. I will never ever use them again and I'll make sure to let everyone know of their awful customer service.

October 22, 2018
Unprompted review

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