Philips Reviews 1,361

Abysmal customer service.

No way to contact anyone that doesn't fail.
Onerous process to create an online account, far too many Captchas, and then because it thinks something's incompatible in one of the online form's boxes, you can't proceed.

Very poor.

I tried to contact Philips customer service and that was useless all you get to deal with is a chatbot of very low IQ.

Awful customer experience

I own both Simply Go Mini many as well as the Simply Go. I purchased The Simply Go approximately eight months ago and it no longer works. For reference my Simply Go Mini stopped working two years ago. I got in touch with Philips autorized service center HTS here in California and even spoke directly with the service manager Efron. It is now two years later, and my experience with HTS has been horrendous and they are absolutely no help when it comes to any repairs. The manager shared with me over a year ago that they could not get parts and would let me know as soon as they could and I keep emailing to no avail with no return phone calls.
Additionally, I contacted Philips customer support spoke with a really helpful gentleman by the name of Matthew. After explaining my frustration and lack of customer service with HTS, he directed me to Accurate Biomed, as well as Medical Science Center for other repair centers that I could possibly work with. For reference Accurate Biomed never picked up or answered the phone. I was on hold for 45 minutes with Medical Science Center and then was disconnected. I find it extraordinary that it is impossible after spending several thousand dollars on machines, that I cannot get serviced or get anyone on the phone to help me. While, I understand Philips is not licensed to directly service or help repair patient's units this is an impossible situation and it is no wonder they are in a class action lawsuit.

Terrible customer services,i brought a subscription for One Blade replayment blades,and when UPS only tried one delivery before sending it to the parcel shop,after several phone calls to phillips about getting them redelivered as im unable to get to parcel shop,was told UPS will redeliver,which never happen and the result us my subsciption was cancelled,after another phone call to phillips to complain they where so unhelpful and kept putting the blame on UPS....

Seems to clean pretty well, But, the vibration will be too much for many. Too tickly for my liking

Bought a phillips iron which went bang after 6 months. Was told to return. No confirmation on receipt of the iron. And every time I ring to have an update I'm told it's under investigation and could take months. How can you be expected to be without an iron . It's under guarantee so I can't understand why I can't have a replacement while they investigate the problem . It's the worst after sales experience I have encountered. It's safe to say I will be avoiding phillips appliances from now on. I was forced to buy a new iron today and bought a breville which is brilliant and was much cheaper.

Worst experience I’ve ever had. Product (Philip Avent glass bottles) came defective and was told I was getting replacement order, which never arrived. I ended up having to buy product in town because I needed to give them to daycare provider. Tried three times to get a return label and refund and haven’t been able to do so. The last person kept putting me on hold and wouldn’t answer my questions. Told me I can’t get a refund but can replacement but wouldn’t explain why. I asked to speak to a manager several times and was unable to. Will literally never purchase a Philip product again (online or in store).

I had the best customer service with Philips, I will now be buying and recommending their products in the future. My son’s shaver just stopped working so I called in about the warranty, they were so kind, they sent a new one in just days. The man on the phone was so professional. I really felt heard and listened to, I never knew they had other products besides shavers. I am now a life long customer and I would recommend buying any of there products! Thanks K

Terrible customer service attitude

I have tried 5 times to contact Philips by phone today, each time told the expected wait time was 1-5 minutes, each time was left waiting minimum 20 minutes, after which I hung up.

Tried 3 times with the online chat - nobody responds at all. I left a chat window open for over half an hour and nobody appeared.

I called the lighting division, explained the situation fully... and her response was to immediately and robotically give me the same number she has just been told nobody was answering. She didn't express any concern or apology about the unacceptable situation at all.

She asked what she should do. This is a paid Philips employee asking ME how she should do her job! When I explained, she said she and her managers don't care what happens in another Philips division. She told me there was no escalation route when Philips fails like this, no managers to contact and she refused to speak to her own manager too to help the situation.

100% customer service failure.

Bought a Philips iron from Amazon. Went bang after 4 months.
Amazon stated that we had to contact Philips under the warranty. Philips Customer Service stated we had to return the iron for investigation before we would get a replacement. But then refused to provide details on how to return.
As per other reviews on this site, Philips do not honour their warranty obligations.
Oh, and very rude customer service staff!
We have now bought a TEFAL, better Amazon rating!

Why am I not surprised the average score on here is 1 star...
I've purchased Philps Sonicare toothbrush couple of years ago. It stopped working after one year, I've done online warranty claim and I was sent a replacement. Fast forward one year, replacement is not working. I went online to do warranty claim again, but it's no longer available, so I had to call. I've called on Monday, gave all of the details, including model and serial number. Explained its been on charge for over 24 hrs and I've used couple of different chargers (in case it's a problem with a charger). I've been asked if I've done a reset. I didn't see any information online about reset, so no, I have not done. I've been told I have to then call again, once I have a toothbrush (I was at work), so they can guide me through reset process. I've called again today (with toothbrush in my hand), been told to do the reset (hold the start button for around 20 seconds) and then... I have to put it on charge for another 24hrs and call back another day. Now, that's wasting customers time. When I call again tomorrow, would there be another step I have to complete, before I can claim warranty replacement?!
I asked to make a complaint, and been told someone will call me back.
Fun fact, someone actually did. Less than 20 mins later.
Less fun fact, the person was incredibly rude. Told me she can not see fault in their procedures, and I just have to call again. I pointed out I never had to go through so many hoops with my first warranty claim. I was omtl required to provide them with model, serial number and proof of purchase. She said its obvious they need to run tests. I said if it's that obvious and that necessary, why is not mentioned on the website, so customers can complete it all before they call. And also, again, I never had to do it last year. She said that procedures change occasionally. Overall, she was incredibly rude, and I half suspected I'm talking to a robot (or AI). I would recommend change of career, to gravedigger maybe. Would suit perfectly her customer care skills.

I bought a PHILIPS Aqua Trio 9000 vacuum cleaner 10 months ago. In the last month, the brush on its head has been falling off. The service representative said that the head needed to be changed. However, the head was out of warranty. I learned that only the motor of the vacuum cleaner was under warranty. However, everywhere it says 2 years warranty. Philips Turkey is deceiving the consumer by saying there is a 2-year warranty.

Have had the Sonicare Diamond toothbrush for 4 years. Ordered toothbrush head replacements Wednesday online and were delivered FedEx Saturday morning. Excellent.

Not sure why all the negative reviews. Never had better customer service than Philips. They alway honour their warranty and go the extra mile.

Tried twice to buy a refurbished steam generator iron that Philips offered on its website. Each time the order was cancelled, with no explanation, despite the product still showing as available. Customer Service is a complete waste of time, they can't tell you anything.

I bought my 65 inch flat screen back in February. That following June just four months after purchase the backlight goes out. It's been hell trying to go through customer service. I submitted all requested photos. Including my online receipt from Bj's. They reject my receipt stating it didn't have the address of the Bj's I purchased from. I call customer service and speak to rude foreigners that speak over you and hung up on me twice. I call back a third time and she tells me "oh just take a screenshot of your desktop showing you're on Bj's website and wait another 5-7 business days for us to review. In the meantime I've been without a television for 2 weeks. And who knows how long before I'll get a replacement. Philips customer service is a joke. I regret ever purchasing this television. I'll be sticking to my other top 3 brands. Never again.

Bought a pair sonic toothbrushes in 2022, had to have white one replaced last year with no issues. The replacement started playing up again last month, so I called up the customer service. Very nice agent told me she's requested a white replacement to be sent out tomorrow and gave me a 15% discount code to use on their site for the inconvenience.
I have not received a tracking number for the replacement for 3 days so called their customer service again. Another agent told me they've been having issues with the system and again requested a white replacement to be sent out the same day. Again, nothing happened for 3 days and I called back. During the third call I was told that actually both agents I spoke to prior were wrong and I must send the faulty toothbrush first. Once received and inspected I will get the replacement.
I sent the faulty one back, only to receive a BLACK replacement a week later. Called up customer service again 4 days ago to say they sent me the wrong thing, and was again told "oh don't worry about sending the wrong handle back, only do it when you receive the correct item" and that the replacement is on its way out to me today. I explained that I would rather send it back because I had the exact same issue two weeks prior and got a return label. Took it to the post office the same day, and next day (3 days ago) Philips received it.
As again I have not received a confirmation of dispatch I called customer service and was told it will be sent out within 24h.
48h later (this morning, 4 days after I sent the wrong item back) I was told they are awaiting delivery of the wrong handle before they can send out the new one. When I informed the agent they have received it 2 days ago, and I wished to make a complaint they said "I need to investigate further, will call back". Indeed, they called back within 2h and said that actually none of the agents were wrong, I always need to send the faulty item back first and that the correct handle will be sent out TOMORROW. As a gesture of goodwill and a resolution, they can offer me a 30% discount code to use on their site. Funny, how the 30% is almost exactly the price difference between Philips.com and Amazon so I declined the "offer" as I genuinely do not wish to buy anything from them - also had 3 Philips steam irons burn and stop working last year so definitely not buying anything from them in the foreseeable.

Selling TV with no bluetooth and no 3.5 mm jack...

That's 100% NO-GO

Purchased Philips 3000X wet and dry Mens Electric Shaver 3rd July 2024. Forgot my original 3000 series razor but I was needing a new razor anyway.
I get the box, knowing what to expect and get:
- a razor with head cover
- a cable with NO PLUG
- 3 copies of disclaimers in dozens of languages - LOADS of wasted paper.
- 1 x Warranty leaflet in dozens of languages (warranty NOT activated unless you register). Another waste of paper!
- 1 x instructions leaflet WITH PICTURES only. Very hard to interpret. No tech info, no clear step by step info. CHEAP and useless
- NO PLUG (UK or otherwise)
- NO Silk Carry bag
The razer itself is significantly worse quality than the one I bought about 2 years ago. Its a cheaper version without bits I find useful and a complete waste of paper so they cannot claim they are saving the planet! Just cutting costs for a poor standard product.
Contacted customer support but the common theme here is that its as bad as people say! Its tough luck, its a razor and it works. I say but the shave quality is rubbish. Not their fault!
Think I will avoid Phillips in future...